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Chapter 2 • Configuration via Web UI
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3500834-0001 Revision C
Troubleshooting
Terminal Log Files: This allows you to extract and save any of the following log files
for troubleshooting purposes:
• System Log
• Event Log
•
Packet Log
These files can be FTPed out of the UT and used for debugging. To download the
logs right-click on the "Download Current" link and select "Save Target As". This
uses FTP to retrieve the files from the UT which can be blocked by some security
software such as McAfee. If you encounter problems, check your PC security
settings.
When extracting files, clear the browser cache on the computer between each
download or the browser may use a cached copy rather than downloading the
latest version of the file. It is also best to save the file to a unique name including a
time stamp.
Release 5.9.6.1 adds support for downloading files with the Chrome browser. It also
adds a timestamp to the file name to avoid the caching problem mentioned above.
Figure 9: Home page
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