Ricoh IM 550 Series User Manual page 286

9. Troubleshooting
Message
"Authentication has
failed."
W/L0606-004
"Authentication has
failed."
W/L0607-001
"Authentication has
failed."
W/L0612-005
"Authentication has
failed."
W/L0707-001
*1 When obtaining user groups, check the following:
• The user account that can obtain user groups is sAMAccountName (user). Do not use
UserPrincipalName (user@domain.xxx.co.jp) as the user name.
• Check whether the name in "Group" is correctly specified including the case-sensitivity in [Settings]
[Machine Features Settings]
Authentication Management]
• Select the user in the address book, press [Edit], and then check that [User Management / Others]
tab [User Management]
• Check whether "Global Scope" is specified as the scope of the group in a property for the user
group created in DC, and the group type specified in "Security". Also check whether an account is
registered to the user group that has been created. If more than one DC exists, check whether a
trust relationship between DCs is established.
*2 To resolve the domain name, see the following:
• Check whether [Domain Name] and [DNS Configuration] or [WINS Configuration] is specified
correctly in [Settings]
tab.
284
Cause
A user name that cannot
be specified in the login
user name was
specified.
Web Image Monitor or
another method was
used to edit or create a
backup of the address
book.
The number of users
registered in the address
book has reached the
upper limit, and auto-
registration failed.
Web Image Monitor or
another method was
used to edit or create a
backup of the address
book.
[System Settings]
[Windows Auth.].
[Available Functions / Applications] check box is cleared.
[Machine Features Settings]
Solution and reference
Do not use "other", "admin", "supervisor", or
"HIDE*" in user account names.
Wait a while.
Ask the user administrator to delete users that
are no longer needed from the address book.
Wait a while.
[Administrator Tools] tab
[System Settings]
[User
[Interface Settings]