Ricoh IWB-D1 Field Service Manual
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Ricoh IWB-D1 Field Service Manual

Ricoh IWB-D1 Field Service Manual

Machine code:y300
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Model IWB-D1
Machine Code:Y300
Field Service Manual
March 1, 2013

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Summary of Contents for Ricoh IWB-D1

  • Page 1 Model IWB-D1 Machine Code:Y300 Field Service Manual March 1, 2013...

  • Page 3: Important Safety Notices

    Important Safety Notices Lead-Free Solder This product is manufactured using lead-free solder as a part of a movement within the consumer products industry at large to be environmentally responsible. Lead-free solder must be used in the servicing and repair of this product. WARNING •...

  • Page 4: Suspending From The Stand

    • To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and aerosols. A fire or an explosion might occur. This product contains substances which are harmful to humans and the environment. • The lamp contains mercury. Please dispose of this product or used lamps in accordance with local regulations.

  • Page 5: Symbols And Trademarks

    Symbols and Trademarks The meaning of the symbols currently used by this manual is as follows. Clip ring Screw Connector Clamp E-ring Trademark ® ® Microsoft and Windows are the registered trademarks or trademarks of Microsoft Corporation in the U.S. and other countries. •...

  • Page 6: Table Of Contents

    TABLE OF CONTENTS Important Safety Notices...........................1 Lead-Free Solder............................1 Prevention of Physical Injury..........................1 Observance of Electrical Safety Standards....................1 Safety and Ecological Notes for Disposal....................1 Suspending from the Stand..........................2 Moving................................2 Symbols and Trademarks...........................3 Trademark...............................3 1. Product Information Product Information............................7 Main part display............................7 Monitor unit..............................8 Controller unit..............................9 Electronic pen...............................10...
  • Page 7 Troubleshooting..............................38 Check after installation............................39 Safety check..............................39 3. Replacement and Adjustment Replacement parts............................43 Special tools..............................44 Parts replacement procedures.........................45 Precautions for replacement........................45 Before parts replacement..........................46 Rear right cover............................48 Rear left cover..............................49 Controller box..............................51 Rear cover..............................51 Exhaust fan..............................53 LCD control board............................55 Position sensor module..........................56 PSU................................59 Operation board............................59 Power switch..............................60...
  • Page 8 Display color patterns..........................104 Export/import of application settings......................106 Items subject to export/import.........................106 File type..............................108 Export procedure............................108 Import procedure............................110 Resetting the LCD panel..........................113 Display panel buttons..........................113 LED panel reset procedure........................113 5. Troubleshooting Error messages...............................115 Error messages when using the device as a monitor................115 Error messages related to writing......................116 Error messages related to pages......................116 Error messages when saving a PDF file....................117...

  • Page 9: Product Information

    1. Product Information Product Information Main part display Name Monitor unit Controller unit Power button Power LED Power connector Main power switch...

  • Page 10: Monitor Unit

    1. Product Information Monitor unit Name 2-screen button Upper/Lower/Left/Right button Menu/Exit button Enter/Input button DVI input VGA input 2 • The connection terminal with the cap cannot be used.

  • Page 11: Controller Unit

    Product Information Controller unit Name Power LED HDD access LED USB port (USB3.0 type A) LAN port (10/100/1000 Mbps) USB port (USB2.0 type A) DVI output port VGA input 1 DisplayPort input • The connection terminal with the cap cannot be used.

  • Page 12: Electronic Pen

    1. Product Information Electronic pen Name Battery cover Power indicator Pen bottom...

  • Page 13: Machine Configuration

    M: Production month: 1(January) to 9 (September), A (October), B (November), C (December) xxxxx: Nth machine produced in the month Option Brand name Serial number Product code Ricoh Interactive Whiteboard Pen Type 1 B30YAMxxxxx North America/Latin America/Europe/Asia: Y400-17 China: Y400-21...

  • Page 14: Specifications

    1. Product Information Specifications See "Appendices" for details.

  • Page 15: Installation

    2. Installation Installation Requirements Operating Environment • Install in a location within the following environmental range. Item Environment Temperature 10 to 32°C (50 to 89.6°F) * When it is used with 60% to 80% humidity, the upper limit of the guaranteed temperature falls by up to approximately 7°C (12.6°F).
  • Page 16 2. Installation When installing the main part with the stand 1. Width: 150 cm (59.1 inches) or more 2. Height: 200 cm (78.7 inches) or more 3. Depth: 100 cm (39.4 inches) or more When installing the main part on a wall 1.

  • Page 17: Precautions For Installation

    Installation Requirements 2. Upper: 20 cm (7.9 inches) or more 3. Right: 15 cm (5.9 inches) or more 4. Lower: 20 cm (7.9 inches) or more Precautions for installation When moving the display, avoid the sensors at the four corners. Hold the areas enclosed in the following diagram.

  • Page 18: Installation Methods

    2. Installation Installation methods There are the following 2 ways for the installation of the main part. • Installation by attaching to the optional stand (page 21 "Installation of Optional Units") • Installation on the wall (See "Operation manual enclosed with the wall-hanging fittings") Precautions for installation •...

  • Page 19: Main Machine Installation

    Main machine installation Main machine installation Accessories Accessories for the main part Enclosed parts Number Usage VGA signal cable This is used when connecting the main part with a PC. DVI cable This connects the monitor unit and the controller unit of the main part. Power cord (including conversion plug) This is used when connecting the main part with the power outlet.

  • Page 20: Connection

    2. Installation Connection Connection of DVI cable Check that the power switch of the main part is turned "off". Check whether the power cord of the main part is disconnected.

  • Page 21: Installation Of The Pen Tray

    Main machine installation With the DVI cable, connect the monitor unit and controller unit of the main part. Installation of the pen tray Attach the pen trays [A] ( x 2) to the main part after installation. The pen tray can be attached at the left end, center, or right end of the main part’s lower part. •...

  • Page 22: Connection Of Power Source And Ground

    2. Installation Connection of power source and ground • The ground wire of this machine must be properly connected to ground. Proper ground connections are as follows. • Grounding terminal of the power outlet Check that the power switch of the main part is turned "off." Connect the ground wire, and then insert the power plug into the power outlet.

  • Page 23: Installation Of Optional Units

    Installation of Optional Units Installation of Optional Units RTB 13: Interactive whiteboard stand type 2 Interactive whiteboard stand (Type 1) • There is convex part in each of the four corners of the display and a position sensor is located inside the upper two corners.
  • Page 24 2. Installation Accessories Number Screw Hexagonal screw Clamp Manual Protective seal...
  • Page 25 Installation of Optional Units Stand installation procedure Lock the caster, and then attach the stand fixing parts [B] to the main part guide peg [A] ( x 8; use screw No. 7 in the accessories drawing). Insert the main part pillar [A] in the main part guide peg of step 1.
  • Page 26 2. Installation Fix the front and back of the connection section ( x 18; use screw No. 7 in the accessories drawing).
  • Page 27 Installation of Optional Units Fix the inside and the back lower section of the connection section ( x 12; use screw No. 7 in the accessories drawing).
  • Page 28 2. Installation Install the style strip [A] by hooking it with a hook ( x 1; use screw No. 7 in the accessories drawing).
  • Page 29 Installation of Optional Units The position to which the display is installed is set as 900 mm from the floor. When changing to other positions, remove [A], and then change to the target position ( x 8). [A]: Attach here to set at 900 mm from the floor [B]: Attach here to set at 1,100 mm from the floor [C]: Attach here to set at 700 mm from the floor •...
  • Page 30 2. Installation Install the mounting plate [A] on the display ( x 4; use screw No. 8 in the accessories drawing).
  • Page 31 Installation of Optional Units Install the display on the front side of the stand (the side that the feet are longer). Be careful not to drop the display, and then make sure that the hook section of the mounting plate [B] is securely caught on [A].
  • Page 32 2. Installation Secure the display, and then attach the clamp to fix the power cable ( x 4 and x 2; use screw No. 8 in the accessories drawing). Connect the power cable, and fix the cable with the clamp. Protective seal installation procedure •...
  • Page 33 Installation of Optional Units • Phillips-head screws [1] for fixing the protective seals are enclosed with the interactive whiteboard stand. • [A]: How to attach the seals if the display is 1,100 mm from the floor [B]: How to attach the seals if the display is 900 mm from the floor [C]: How to attach the seals if the display is 700 mm from the floor •...

  • Page 34: Interactive Whiteboard Remote License (Type 1)

    2. Installation Turn the protective seal fitting to the threaded bore and the protrusion, and stick it on the inside of the stand support. Fix the protective seals ( x 4). Interactive whiteboard remote license (Type 1) Registration of the remote license The license codes must be registered in advance to validate the sharing function (remote whiteboard sharing) of the interactive whiteboard.
  • Page 35 Installation of Optional Units Press and hold the [End] icon for a few seconds with the nib of the pen. Check the message, and then touch [OK]. The interactive whiteboard will close. Double click the [Administrator Setting] icon. The log-in dialog of Administrator Settings is displayed. Display the touch keyboard, and then input the password for administrators.
  • Page 36 2. Installation When the license codes are accepted, the completion message is displayed. Check the license code, and input again. Touch [OK]. Touch [Close] in the Administrator Settings dialog. The sharing function of the whiteboard can be used. Double click the whiteboard icon to start up the whiteboard, and then check that the Sharing icon is valid.
  • Page 37 Installation of Optional Units Installation of Remote Viewer • Log on as a user with administrator authority, and install it. • Remote Viewer can be used only by the user who performed the installation. The following environment is required to use Remote Viewer. Be sure to check this before installation. Item Details Windows 7 SP1 or later 32bit / 64bit Home Premium / Professional /...
  • Page 38 Communication port TCP: It should be able to communicate with 80, 50000, 50001, 50002, 61616 Download Remote Viewer from the Ricoh homepage on the internet. http://www.ricoh.co.jp/download/ Click [RICOH Interactive Whiteboard Remote Viewer Type 1]. Specify the language to use for the installation, and click [OK].
  • Page 39 Starting the Remote Viewer will display Remote Viewer on the whole screen. How to start is as follows. Click the [Start] button on the desktop. Select [RICOH Interactive Whiteboard Remote Viewer Type 1] in [Ricoh] from [All programs]. Click [Interactive Whiteboard Remote Viewer].

  • Page 40: Troubleshooting

    2. Installation Troubleshooting When the main part does not start up after installation, check the following. • Check whether the power cord has been connected. • Check that the main power switch is turned to "on". • Check whether the DVI cable has been disconnected. •...

  • Page 41: Check After Installation

    Check after installation Check after installation Safety check Check these items after the installation or moving the machine and then check whether there is a quality problem with the machine. For items that require some corrections, if the items are correctable, do them on that day after obtaining the user's agreement.
  • Page 42 2. Installation Check Corrective action result Classification Check contents Executed Request Executed Good on that to the later customer Power outlet: It should be exclusive and not connected with too many plugs. Power outlet: It should be a cable/outlet that satisfies the standard capacity.
  • Page 43 Check after installation Check Corrective action result Classification Check contents Executed Request Executed Good on that to the later customer There is no heater or humidifier in the same area. It should not be in a place with low temperature/low humidity or high temperature/high humidity.
  • Page 44 2. Installation...

  • Page 45: Replacement And Adjustment

    3. Replacement and Adjustment Replacement parts The following flow chart shows the parts which need to be removed first when removing the specific parts of the interactive whiteboard. The parts (example: controller box) in the 1st row can be accessed without removing anything. For parts lower down the chart, more parts must be removed first.

  • Page 46: Special Tools

    3. Replacement and Adjustment Special tools The following tools are needed. 1. Cushioning material (6 pieces: they are used during replacement and adjustment to prevent damage to the infrared receiver) 2. USB mouse (it is used for the location sensor sensitivity adjustment) 3.

  • Page 47: Parts Replacement Procedures

    Parts replacement procedures Parts replacement procedures Precautions for replacement 1. When removing the main part from a stand or a wall, be sure that two or more people do this work, to ensure safety. 2. When removing the main part, do not hold the corners because these include sensors. 3.

  • Page 48: Before Parts Replacement

    3. Replacement and Adjustment 4. Set the cushions as shown in the following diagram, and make sure that the main part is flat so that load will not be applied to the projections of the sensors and the four corners. Before parts replacement Before parts replacement, remove the bracket (option stand or recommended wall-hanging fittings) from the main part.
  • Page 49 Parts replacement procedures 2. Lift up and remove the main part. 3. Remove the bracket from the main part ( x4).

  • Page 50: Rear Right Cover

    3. Replacement and Adjustment For wall-hanging fittings Refer to "Operation manual enclosed with the wall-hanging fittings". Rear right cover Two plates [A] ( x2 for each plate). Rear right cover [B] ( x7). • Two screws in the above photo [C] are tapping screws.

  • Page 51: Rear Left Cover

    Parts replacement procedures Rear left cover DVI cable [A]. Connector cover ( x3).
  • Page 52 3. Replacement and Adjustment Open the controller box [A] ( x2). Two plates [A] ( x2 for each plate). Rear left cover [B] ( x7).

  • Page 53: Controller Box

    Parts replacement procedures Controller box Controller box [A] ( x6, x3, grounding wire x1). Rear cover Controller box (page 51 "Controller box").
  • Page 54 3. Replacement and Adjustment Rear left cover (page 49 "Rear left cover"). Rear right cover (page 48 "Rear right cover"). Rear cover ( x11, x1, grounding wire x1). Do not remove completely until connectors in the next step have been removed, and only move it a little at this time.

  • Page 55: Exhaust Fan

    Parts replacement procedures Rear cover ( x3). • The locations for connecting the three above-mentioned connectors are interchangeable. You may connect them in any order. Exhaust fan Rear cover (page 51 "Rear cover").
  • Page 56 3. Replacement and Adjustment Remove the exhaust fan [A] with the bracket ( x2), and remove the screws ( x2 to 5) from the outside of the rear cover.

  • Page 57: Lcd Control Board

    Parts replacement procedures Remove the exhaust fan from the bracket ( x2). LCD control board Rear cover (page 51 "Rear cover").

  • Page 58: Position Sensor Module

    3. Replacement and Adjustment LCD control board [A] ( x5, x3). • When re-installing, be careful because the screws at the upper left of the board are different. Position sensor module • Both the left and right position sensors and the position sensor control board are adjusted at the factory, so if you have to replace any of these parts, you must replace all of them as a set.
  • Page 59 Parts replacement procedures Position sensor control board [A] ( x2, x4). Remove the covers of both right and left ends on the upper part ( x2). Position sensor board [A] ( x2, x1).
  • Page 60 3. Replacement and Adjustment Remove the opposite position sensor in the same way as above. • Do not remove the screw [B]. Install the main part on a stand or a wall with the back right cover and the back left cover not attached, turn the power on, and do the electronic pen positioning and sensor sensitivity adjustment (See "Advanced position adjustment", "Advanced sensor adjustment").

  • Page 61: Psu

    Parts replacement procedures Rear cover (page 51 "Rear cover"). PSU [A] ( x6, x2). Operation board Rear left cover (page 49 "Rear left cover").

  • Page 62: Power Switch

    3. Replacement and Adjustment Remove the operation board together with the bracket [A] ( x2). Remove the operation board [A] from the bracket ( x3, x1). Power switch Rear cover (page 51 "Rear cover").

  • Page 63: Main Power Switch

    Parts replacement procedures Remove the power switch [A] together with the bracket ( x4, x1). Remove the board from the bracket ( x4). Main power switch Rear cover (page 51 "Rear cover"). Remove the main power switch by pushing the outside of rear cover (hook x 4).

  • Page 64: Controller Unit

    3. Replacement and Adjustment Controller unit Capture board Controller box (page 51 "Controller box"). Controller cover [A] ( x12). Controller side cover [A] ( x5).
  • Page 65 Parts replacement procedures Connector cover [B] ( x2). Slide and remove the capture board ( x3, x1). • When you will replace the SSD(s) and must return the settings to their previous values, make a note of the following settings before you remove the SSD. If you did not change the default settings, this step is not necessary.

  • Page 66: Memory Board

    3. Replacement and Adjustment • Language settings • Remote license registration • Remote contact list registration • E-mail transmission server settings • E-mail address book registration • Color Profile setting (set for each panel when shipping from the plant) See "Color Profile setting" for details. Capture board (page 62 "Controller unit").
  • Page 67 Parts replacement procedures Push the levers at the both ends, and remove the memory board [A]. Mother board Capture board (page 62 "Controller unit"). Push the lever [B], and remove the extension board [A].
  • Page 68 3. Replacement and Adjustment Mother board [A] ( x4, all). CPU fan Controller cover (page 62 "Controller unit").
  • Page 69 Parts replacement procedures CPU fan [A] ( x4, x1). Button battery Controller cover (page 62 "Controller unit").
  • Page 70 3. Replacement and Adjustment Remove the button battery [A] on the controller board. • When you replace the button battery, the Date/Time setting will be cleared. • So set the Date/Time setting again after replacement. Exhaust fan Controller cover (page 62 "Controller unit").
  • Page 71 Parts replacement procedures Remove the two screws on the outside of the controller box. Exhaust fan [A] ( x2). Power supply box Controller cover (page 62 "Controller unit").

  • Page 72: Display Module

    3. Replacement and Adjustment Remove the two screws on the outside of the controller box. Power supply box [A] ( x3, x3). Display module Outline When the display breaks, the complete unit will be replaced, including the display panel. The replacement unit is equivalent to the main part, but not including the following.
  • Page 73 Parts replacement procedures • Controller box • Accessories • LCD controller board • LCD operation board + button • Body power supply board (PSU) • The following two parts around the LCD controller board (Guide cover) Replacement procedure Remove the main part from the stand (wall mount). Remove the stand mounting bracket (wall mounting bracket) from the back of the main part.
  • Page 74 3. Replacement and Adjustment...

  • Page 75: System Maintenance

    4. System Maintenance System update System update procedure Save the system file to the root directory of the USB memory or the SD card. When using an SD card, use a USB SD card reader. Connect the USB memory or USB SD card reader which contains the system file to the USB slot on the Controller Box.

  • Page 76: Service Mode

    4. System Maintenance Service mode Service mode Outline The following functions are only for service. They can be set up and checked in the setting window for services. Item Contents Purpose of use Device Manager settings Checks the hardware Condition check on the position operating state sensor, capture board, etc.
  • Page 77 Service mode How to enter the service mode Click the Windows icon, and display the start menu. Click [All Programs]. Click the [Ricoh] folder. Click [ServiceSettings].

  • Page 78: Device Manager

    4. System Maintenance Enter the password for service "y300kb" in the dialog box, and click [OK]. The setting window for service mode is displayed. Device Manager If the [Device Manager] is opened from the setting window for services, as shown below, a hardware operation confirmation screen is displayed, and the state can be checked.
  • Page 79 Service mode been manufactured. Then from this data you will select a file with a name that is based on the serial number of the machine that you are working on. This file contains the color profile for the machine. Work required for Color Profile setting Replacement parts Download of color...
  • Page 80 4. System Maintenance Put a checkmark into the [Use Windows display calibration] check box of the [Advanced] tab. When a checkmark is already put in the [Use Windows display calibration] check box, remove the checkmark and put a checkmark again. Check that the color profiles are not displayed on the [Devices] tab and the [All Profiles] tab.
  • Page 81 Service mode RTB 4 Setting a new color profile This procedure is changed Prepare the applicable file of the color profiles required for setting. Open [Color Profile setting] from the service mode. Select the color profile to apply by pressing the [Add] button in the [Devices] tab.
  • Page 82 4. System Maintenance Put a checkmark into the [Use Windows display calibration] check box of the [Advanced] tab. This time, if a checkmark is already put in the [Use Windows display calibration] check box, remove the checkmark once, and put a checkmark again. Check that the applied color profile is displayed in the [Devices] tab.

  • Page 83: Advanced Sensor Adjustment

    Service mode Advanced sensor adjustment Outline The position sensors on the right and left sides have detection ranges, as shown in the following diagram, and in order to detect the exact pen position, it is necessary to set up each parameter on both sides.
  • Page 84 4. System Maintenance [1] Displays the state of left position sensor sensitivity. [2] Displays the state of right position sensor sensitivity. • Parameter dialog (displayed from the Parameter button on the main screen) [1] Displays the camera scope of the left position sensor. [2] Displays the camera scope of the right position sensor.
  • Page 85 Service mode Sensor adjustment procedure Before starting this procedure, connect a USB mouse to the machine. Press the [Parameter] button in the main screen, to display the Parameter dialog on the main screen. Click the [Sensitivity] tab of the Parameter dialog, to display the Sensitivity data. Note the values of "lgain"...
  • Page 86 4. System Maintenance Click the [Camera Scope] tab in the Parameter dialog, to display the Camera Scope data. Press the [Search] button of the left position sensor in the Camera Scope dialog. Check that the light reflex zone is displayed in the Sensor Level dialog in the red square shown below.
  • Page 87 Service mode NG state (the light reflex zone is at an angle, and only a part is displayed) As mentioned above, when the light reflex zone is at an angle, turn the height adjustment screw of the left position sensor, and adjust so that the reflex zone becomes level. After this adjustment, if the reflex zone is level but is partly or totally outside the black band, press the Search button of the Camera Scope dialog again, and adjust with the screw again if necessary until it comes to the normal state.
  • Page 88 4. System Maintenance Put the electronic pen at the upper right of the screen, and block the sensor so that light does not reach it. Check that the shadow from the blocked sensor appears at the following area of the Sensor Level dialog for the left position sensor.
  • Page 89 Service mode [lfirst] of the Camera Scope dialog Put the electronic pen at the lower left of the screen, and block the sensor so that light does not reach it.
  • Page 90 4. System Maintenance Check that the shadow from the blocked sensor appears at the following area of the Sensor Level dialog of the left position sensor. Check whether the shadow from the blocked sensor is in the normal position (left-hand side of the yellow line on the screen).
  • Page 91 Service mode Put the electronic pen at the lower right of the screen, and block the sensor so that light does not reach it.
  • Page 92 4. System Maintenance Check that the shadow from the blocked sensor appears at the following area of the Sensor Level dialog of the left position sensor. Check whether the shadow from the blocked sensor is in the normal position (center of the yellow line on the screen).
  • Page 93 Service mode Click the [Camera Scope] tab in the Parameter dialog and display the Camera Scope dialog. Press the [Auto set] button on the left. Check that the horizontal yellow line of the left sensor picture (upper diagram) in the Sensor Level dialog goes through the brightest part of the light reflex zone.
  • Page 94 4. System Maintenance • If the light band is inside the window, the horizontal yellow line will go automatically to the correct location after you click [Auto set] in the previous step. Press the [Search] button of the right position sensor in the Camera Scope dialog. Check that the light reflex zone is displayed in the Sensor Level dialog in the red square shown below.
  • Page 95 Service mode As mentioned above, when the light reflex zone is at an angle, turn the height adjustment screw of the right position sensor, and adjust so that the reflex zone becomes level. After this adjustment, if the reflex zone is level but is partly or totally outside the black band, press the Search button of the Camera Scope dialog again, and adjust with the screw again if necessary until it comes to the normal state.
  • Page 96 4. System Maintenance Check that the shadow from the blocked sensor appears at the following area of the Sensor Level dialog of the right position sensor. Check whether the shadow from the blocked sensor is in the normal position (right-hand side of the yellow line on the screen).
  • Page 97 Service mode Put the electronic pen at the lower right of the screen, and block the sensor so that light does not reach it.
  • Page 98 4. System Maintenance Check that the shadow from the blocked sensor appears at the following area of the Sensor Level dialog of the right position sensor. Check whether the shadow from the blocked sensor is in the normal position (left-hand side of the yellow line on the screen).
  • Page 99 Service mode Put the electronic pen at the lower left of the screen, and block the sensor so that light does not reach it.
  • Page 100 4. System Maintenance Check that the shadow from the blocked sensor appears at the following area of the Sensor Level dialog of the right position sensor. Check whether the shadow from the blocked sensor is in the normal position (in the center of the yellow line on the screen).
  • Page 101 Service mode Click the [Camera Scope] tab in the Parameter dialog, and display the Camera Scope dialog. Press the [Auto set] button on the right. Check that the horizontal yellow line of the right sensor picture in the Sensor Level dialog goes through the brightest part of the light reflex zone.
  • Page 102 4. System Maintenance • If the light band is inside the window, the horizontal yellow line will go automatically to the correct location after you click [Auto set] in the previous step. Click the [Sensitivity] tab in the Parameter dialog, display the Sensitivity dialog, and return the values of [lgain] and [rgain] on the following screen to the values noted in step Press the [Apply] button in the [Sensitivity] tab in the Parameter dialog.

  • Page 103: Advanced Position Adjustment

    Service mode Advanced position adjustment Open [Advanced position adjustment] from the service mode. Press the [precise calibration button]. The following dialog is displayed, and then press [OK].

  • Page 104: Finger Drawing Mode

    4. System Maintenance When the position adjustment screen with 25 points is displayed, touch with the pen in the order that X on the screen is highlighted in yellow. Turn the main part OFF/ON after finishing the above check procedure. Finger drawing mode This product usually receives the written signal of the pen when the infrared signal of the electronic pen is ON.

  • Page 105: Change Electronic Pen Id

    Service mode • In the Finger drawing mode, since the drawing signals are always ON, a line can be written only like writing with one stroke. Always turn the power OFF/ON after the above procedure in order to return to the usual pen mode. Change Electronic Pen ID Remove the battery of the electronic pen.

  • Page 106: Display Color Patterns

    4. System Maintenance 7th change: Return to the initial value. Open [Pen ID change] from the service mode. Select [Advanced] in the [Basic settings] tab of the started screen. Change the numerical value of ID in the [Action settings] tab to the ID of the pen. End by pressing the [Apply] button.
  • Page 107 Service mode Connect a USB keyboard to the USB terminal of the main part. Open [Display color pattern] from the service mode. Change the color pattern using the F1 to F7 keys on the USB keyboard. Press the ESC key to finish the display color pattern check.

  • Page 108: Export/Import Of Application Settings

    4. System Maintenance Export/import of application settings This machine can import / export the device setting information using a USB memory. Since the contents of the exported / imported file are encrypted, they cannot be checked. Items subject to export/import Background You can back up the settings and recover the former settings with the backup file Functional detail...
  • Page 109 Export/import of application settings Item name Export Remarks Administrator password settings E-mail transmitting server settings O 1. For the SMTP server, the following items can be set. • Address • Port number • Default value: 25 • Encryption method • None (default) •...

  • Page 110: File Type

    4. System Maintenance • X: Not exported, O: Exported File type The ZIP file named "iwb-settings-YYYYMMDD-hhmmss.zip" is stored in the root of the USB memory. YYYYMMDD-hhmmss: Export execution date (local time) Export procedure Insert a USB memory into the USB port of the main part, and open [Export Device Configuration] in the administrator setting application.
  • Page 111 Export/import of application settings One of the following screens is displayed when export failed.

  • Page 112: Import Procedure

    4. System Maintenance Import procedure Copy the exported data (ZIP file) to the root of the USB memory. Insert the USB memory into the USB port of the main part, and open [Import Device Configuration] in the administrator setting application. Select [OK] when the following screen comes up.
  • Page 113 Export/import of application settings When import is completed normally, a dialog to request rebooting is displayed, and then reboot the main part according to the instructions. One of the following screens is displayed when import failed. If the [OK] button is clicked, it will return to the administrator setting application screen.
  • Page 114 4. System Maintenance...

  • Page 115: Resetting The Lcd Panel

    Resetting the LCD panel Resetting the LCD panel Display panel buttons These buttons are on the right-hand side of the display screen. [1]: 2-screen ON/OFF key [2]: Four-directions keys [3]: Adjustment menu indication / Exit key [4]: Decision key LED panel reset procedure Press the adjustment menu indication key [3], and open the adjustment menu.
  • Page 116 4. System Maintenance Press the Four-directions key [2], choose "Advanced" from the Setting menu, and press the decision key [4]. Choose in the order of "Restore User Default" "Confirm," and press the decision key [4]. • Resetting the LED panel will reset the brightness of the LCD, contrast, etc. Reset only if needed.

  • Page 117: Troubleshooting

    5. Troubleshooting Error messages Error messages when using the device as a monitor Message Cause Solution "Cannot display properly because 2 This is displayed when devices have been connected at the two devices are After releasing all the same time or their resolution has been connected simultaneously connections, connect the changed at the same time."...

  • Page 118: Error Messages Related To Writing

    5. Troubleshooting Error messages related to writing Message Cause Solution "Cannot write any more because the number of strokes for this page Delete some strokes in the 3000 strokes are drawn in the has reached 3000." page displayed on the screen, page displayed on the screen.

  • Page 119: Error Messages When Saving A Pdf File

    Error messages Message Cause Solution "Cannot capture because the total number of strokes has reached There are a total of 90,000 90000." Delete some strokes on a strokes currently drawn on all page, or delete a page. "Either delete some strokes or the pages.
  • Page 120 5. Troubleshooting Message Cause Solution "Up to 30 destinations are Divide the e-mail transmission available." 30 addresses are already into two or more operations, chosen for the e-mail or delete unnecessary e-mail "Cannot add more destinations transmission destinations. addresses from the destination because 30 have already been address list.

  • Page 121: Error Messages Related To Whiteboard Sharing

    Error messages Error messages related to whiteboard sharing Message Cause Solution "Cannot connect because the When participating in the Close the whiteboard once, software version is different." remote WB sharing, the and then update the system. versions of the software of the "Update the host terminal and the Ask a system administrator sponsorship terminal and the...
  • Page 122 5. Troubleshooting Message Cause Solution • Check whether the network cable is connected and not disconnected. • The network cable is not • Network bands and the connected or wireless radio wave state disconnected. (only Remote Viewer) are • It is used at a place with checked.
  • Page 123 Error messages Message Cause Solution "You cannot participate because From the administrator set The same license code as the the license code is being used by menu, register another license sponsorship terminal is used. another terminal." code, and connect again. •...

  • Page 124: Error Messages Related To The System

    5. Troubleshooting Error messages related to the system Message Cause Solution "Failed to start the application." Reboot the application after "After closing the application, Aero theme is not chosen for choosing the Aero theme by select the Aero theme on Windows the personal computer.

  • Page 125: Error Messages Related To Settings

    Error messages Message Cause Solution Acquire a log and setup information (package collection of a log and the setup information can be At the time of application "Configuration file (file name): carried out from the starting, reading the setting "Beginning of system log" The value for "item name"...
  • Page 126 5. Troubleshooting Message Cause Solution "Cannot adjust the touch sensor." Check that the touch-panel The touch-panel adjustment adjustment application is "Try again after checking the touch application is not installed. installed. panel driver settings." "The license code is incorrect." The input value of the license Check the license code, and "Check the license code and code is wrong.
  • Page 127 Error messages Message Cause Solution "The file does not exist." "Try again after checking that the file does exist in the root folder of The required file does not exist The required file is copied to the USB memory." in the route folder of the USB the route folder of the USB memory.
  • Page 128 5. Troubleshooting Message Cause Solution "Cannot import." Check the contents of import The import file is empty. file. "The file is blank." Check whether lines with full- "Cannot import." Lines with full-width characters width characters entered in the entered in the IP address exist "Enter the IP address in singlebyte IP address exist in the import in the import file.
  • Page 129 Error messages Message Cause Solution The writing access from the "You do not have the rights to write There is no write-in authority to control panel of a personal to the inserted USB memory." a USB memory. computer to a removable disk is permitted.
  • Page 130 5. Troubleshooting Message Cause Solution • The network cable is not • Check whether the connected or network cable is "Failed to send the e-mail. The disconnected. connected and not following are possible causes." • Network setting (DNS disconnected. "Failed to connect to the SMTP etc.) has an error.

  • Page 131: Other Error Messages

    Error messages Other error messages Message Cause Solution Acquire a log and setup information (package collection of a log and the setup information can be carried out from the "An internal error has occurred." A fatal error occurred inside "Beginning of system log" the system.
  • Page 132 5. Troubleshooting Message Cause Solution "A fatal error has occurred." A fatal error occurred inside. Reboot the application.

  • Page 133: Troubleshooting

    Troubleshooting Troubleshooting Hardware Defect in the electronic pen Problem Cause Solution • When trying to write with Dead battery in the Replace the battery of the an electronic pen, the electronic pen electronic pen cursor moves, but the writing is not displayed. •...
  • Page 134 5. Troubleshooting Defect in the sensor signal Problem Cause Solution The coordinate position (pointer Position gap of the position • Positioning of the touch sensor on the screen) is away from the sensor is carried out in the position of the nib (the form of adjustment menu.
  • Page 135 Troubleshooting Problem Cause Solution The following indications are not Defective position sensor or • Check the position sensor given directly under "Mouse and connector disconnected harness other devices” in the Device • When not improved with the Manager of the service mode. above, replace the position sensor.
  • Page 136 5. Troubleshooting Defects in the display manual operation buttons Problem Cause Solution The display operation buttons do Defects in the LCD controller • Display operation button not operate. or the display operation replacement. buttons. • When it is not solved with the above, replace the LCD control board.
  • Page 137 Troubleshooting Defects in the capture board Problem Cause Solution There is no display of "RICOH The capture board is not • Check the wiring of the Capture Driver" directly under recognized. capture board "Sound, video, and game • Replace the capture board controller"...

  • Page 138: Errors At Start-Up

    5. Troubleshooting Errors at start-up The following are the causes and the solutions when an error is displayed after the start-up screen is displayed after the main part power is turned ON. Error display Cause Solution A bootable device has not been SSD is not recognized.

  • Page 139: Iwb Network Environment Check Tool

    IWB Network Environment Check Tool IWB Network Environment Check Tool Outline • Application for Windows for checking the state of a network connection • The tool is started with two PCs connected to the same LAN as the device (D5500/remote viewer), the IP address of the remote location is input, and diagnosis is started.

  • Page 140: Method Of Using The Iwb Network Environment Check Tool

    5. Troubleshooting Method of using the IWB Network Environment Check Tool Advance preparation This tool diagnoses the network environment between two computers. Decide in advance which is to be the server or the client. Operation on the server side When the Caution dialog is displayed, press the [OK] button.
  • Page 141 IWB Network Environment Check Tool Start up the IWB Network Environment Check Tool. When the Starting screen is displayed, press the [Next] button. When the Site selection picture is displayed, click [Server Computer] (originating side).
  • Page 142 5. Troubleshooting When the server's (originating side) IP address is displayed, inform the IP address to the partner (client computer side). The partner (client computer side) inputs the server's (originating side) IP address, and presses the [verification start] button. Verification is started.
  • Page 143 IWB Network Environment Check Tool The result screen is displayed. Push the [Exit] button. If needed, [Show Detailed Logs], and obtain information by pressing [Save a Diagnostic Report]. Operation on the client side Start up the network diagnostic tool. When the Starting screen is displayed, press the [Next] button.
  • Page 144 5. Troubleshooting When the Site selection picture is displayed, click [Client Computer] (receiving side). Input the IP address informed from the server side, and press the [Start Diagnosis] button.
  • Page 145 IWB Network Environment Check Tool Verification is started. The result screen is displayed. Push the [Exit] button. If needed, [Show Detailed Logs], and obtain information by pressing [Save a Diagnostic Report].
  • Page 146 MEMO...
  • Page 147 Model IWB-D1 Machine Code:Y300 Appendices March 1, 2013...
  • Page 149 TABLE OF CONTENTS 1. Appendix: Specifications Specifications..............................3 Main part specification..........................3 Power consumption according to mode....................11...
  • Page 151 1. Appendix: Specifications Specifications Main part specification LCD panel Item Specification Size 1387 inch wide diagonal 55v (mm) Effective display area 680.4 × 1209 (mm) (Horizontal × Vertical) Display type VA liquid crystal method Backlight LED system Maximum resolution 1920 × 1080 dpi Aspect ratio 16 : 9 Display color...
  • Page 152 1. Appendix: Specifications External Interface Item Specification Input connector Analog Mini D-Sub15Pin × 1 (for PIP) (Display unit) Input connector • Analog Mini D-Sub15Pin × 1 (Controller unit) • DisplayPort × 1 USB port • USB2.0 TypeA × 4 • USB3.0 TypeA × 2 Communication connector 10BASE-T / 100BASE-TX / 1000BASE-T Network...
  • Page 153 Main components • Motherboard (including CPU and memory) • SSD • Capture board • Power source Video input section Ricoh capture board • Function: DisplayPort signal reception, VGA signal reception, and DMA transmission • Input: DisplayPort input, and VGA input •...
  • Page 154 1. Appendix: Specifications Item Specification Motherboard Intel DQ67EP Shape: Mini-ITX CPU socket: LGA1155 Chipset: Q67 PCH Memory: 240pinDDR3 DIMM x2 Graphic: • DVI-D • DVI-I/DisplayPort (shielded by the case) Peripheral interface: • USB port x12 • USB3.0 x2 • USB2.0 x4 •...
  • Page 155 Specifications Item Specification Memory Sanmax PC3-12800 DDR3 SDRAM Unbuffered DIMM x2 Capacity: 4GB x2 (Total: 8GB) Power source Nipron PCFX-220P-X2S Rated input voltage: AC100V-240V Rated frequency: 50/60Hz Shape: Flex ATX Built-in application specifications Item Specification Display Display of connected • Displays the video output of the apparatus connected function apparatus to the display cable.
  • Page 156 1. Appendix: Specifications Item Specification Page function Page operation • Background color: White • Creates a new blank page. • Creates the record page by matching the display screen of the connected apparatus and the drawn stroke. • Displays the saved page. •...
  • Page 157 Specifications Item Specification Remote WB sharing • Shares the display screen between multiple terminals. • Shares the display screen of the connected apparatus. • Shares the strokes and edits them with each other. • Shares the pages and switches them with each other.
  • Page 158 Maintenance • McAfee Embedded Control v6.0 Update • Update method with USB memory • The program for update is downloaded from the Ricoh Web site * The update support will begin from V1.1 Administrator • Give available Administrator authority account as...
  • Page 159 Specifications Power consumption according to mode • Power consumption Main power supply OFF0W Main power supply ON (OS shutdown)7W Main power supply ON (standby)45W Main power supply ON (at the operation, brightness setting: 3 to 5)126W to 198W • Value at AC100V drive altogether. •...
  • Page 160 MEMO...

Table of Contents