Ricoh IM 550 Series User Manual page 248

9. Troubleshooting
Message
"Connection with the
remote machine has failed.
There is a problem with the
remote machine structure.
Contact the administrator."
"Remote fax is not
available because [User
Code Authentication] is
active."
"Remote machine
registration is incorrect.
Contact the administrator."
246
Condition
Another sub-machine is
registered in [Remote
Machine].
The machine is not
registered in [Remote
Machine] on the main-
machine.
User Code authentication is
specified.
The main-machine could
not be found.
Solution and reference
Register the main-machine in
[Settings] [Machine Features
Settings] [System Settings]
[Administrator Tools] tab
[Program / Change / Delete
Remote Machine].
Register the machine in [Settings]
[Machine Features Settings]
[System Settings] [Administrator
Tools] tab [Program / Change /
Delete Remote Machine] on the
main-machine.
User Code authentication is not
supported on both the main-
machine and sub-machine.
Consider another method of user
authentication.
Check that the IP address or host
name of the main-machine is
specified correctly in [Settings]
[Machine Features Settings]
[System Settings] [Administrator
Tools] tab [Program / Change /
Delete Remote Machine].