Ricoh IM 550 Series User Manual page 226

9. Troubleshooting
Condition
You cannot interrupt
copying or scanning
even after pressing
[Stop], and the login
screen is displayed.
Help is not displayed
when you press [Help]
( ).
The screen changes to
Web Browser when you
press [Help] (
the help content is not
displayed.
224
Cause
Basic Authentication,
Windows Authentication, or
LDAP Authentication is
specified, and the user who
started the copying or
scanning operation has
logged out.
The application that is
currently in use does not
support the help function, or
is grayed out because
"Paper Misfeed" or another
message is being displayed.
is grayed out because
the user does not have
permission to use the
browser function.
The machine is not
connected to the network
), but correctly.
The browser is configured
not to save cookies.
Solution and reference
Log in to the machine as the user who
started the copying or scanning operation
or as the machine administrator, and press
[Stop].
The help function cannot be used when
is grayed out. Close the application or
message, and then try again.
The help function cannot be used if the user
does not have permission to use the
browser function. If is always grayed
out, consult the user administrator to check
whether you have permission to use the
browser function. The user administrator
can change the access permissions in the
address book.
See "Confirming the Available Functions",
User Guide (Full Version).
Check if you can display a web page in
[Web Browser]. If a web page cannot be
displayed, check that the machine is
connected to the network correctly.
See "Selecting the Network Connection
Method", User Guide (Full Version).
Check that the [Web Browser]
( ) [Settings] [Privacy & security]
[Accept cookies] check box is selected.
[Menu]