Ricoh IM 550 Series User Manual page 275

Message
"Scanner is not available.
Check the scanner
connection status."
"Scanner is not available
on the specified device."
"Scanner is not ready.
Check the scanner and
the options."
Cause
The power of the
machine is not turned
on, or the machine is not
connected to the
network correctly.
The firewall function is
enabled on the
computer.
The IP address of the
machine could not be
resolved from the host
name.
The IPv6 address could
not be obtained when
only IPv6 is enabled on
the machine.
The TWAIN scanner
function is disabled on
the machine.
The exposure glass
cover or ADF is open.
When a Message Appears While Using the Scanner Function
Solution and reference
• Check that the machine is turned on, and
connected to the network correctly.
• Use an application such as telnet to make
sure SNMPv1 or SNMPv2 is set as the
machine's protocol. For details about how
to check this, see the Operating
Instructions for Device Monitoring on our
website.
Configure the firewall function of the computer
to allow communication of the application
used, or disable the firewall function.
Check that the host name of the machine is
configured in Network Connection Tool that is
installed with the TWAIN driver.
See "Installing the TWAIN Driver", User Guide
(Full Version).
• Check whether the machine's host name
is specified in the Network Connection
Tool. For the WIA driver, check the
[Network Connection] tab in the
properties.
• Log in to Web Image Monitor in the
administrator mode, and select [Active] in
[IPv4] "LLMNR" under [Device
Management] [Configuration]
"Network".
• Use Web Image Monitor to set "LLMNR"
of "IPv6" to [Active].
The TWAIN scanner function cannot be used.
Close the exposure glass cover or ADF.
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