Page 1 Legal and Contact Information For information not found in this manual, see the online manuals available on our web site (https://www.ricoh.com/) or via the control panel. For safe and correct use, be sure to read Safety Information before using the machine.
Page 3: How To Read The Manuals
How to Read the Manuals Symbols Used in the Manuals This manual uses the following symbols: Indicates points to pay attention to when using functions. This symbol indicates points that may result in the product or service becoming unusable or result in the loss of data if the instructions are not obeyed. Be sure to read these explanations.
Page 4: Table Of Contents
TABLE OF CONTENTS How to Read the Manuals..........................1 Symbols Used in the Manuals........................1 1. Getting Started Turning On and Off the Power.......................... 9 Turning On the Main Power.......................... 9 Turning Off the Main Power........................10 Energy Saving Mode...........................10 Guide to Names and Functions of Components....................12 Exterior: Front and Left View........................
Page 5 Adding a Frequently Used Application or Widget to the Home Screen............. 55 Adding an Icon/Widget to the Home Screen..................56 Moving or Deleting Icons and Widgets.....................56 Creating a Folder to Organize Icons......................57 Registering Frequently Used Settings as a Program..................58 Registering Settings as a Program......................
Page 6 Viewing the Transmission Result of Sent Faxes....................101 Confirming the Information on the Fax Screen..................101 Checking the Result in Communication Result Report................103 Checking the Result in Immediate TX Result Report................103 Checking the Result in Communication Failure Report................103 Checking the Result in Error Report......................103 Viewing Memory Storage Report......................
Page 7 Printing from a USB Flash Memory Device or SD Card Directly............... 142 Printable File Formats..........................142 Printing from a Memory Storage Device....................143 5. Scan Scanning Documents and Sending the Scanned Data by E-mail..............145 Basic Procedure for Sending an E-mail....................145 Registering the E-mail Destination Specified When Sending an E-mail in the Address Book.....147 Scanning Documents and Sending the Scanned Data to a Folder............
Page 8 Specifying a Custom Size Paper Using the Control Panel..............188 Specifying Paper Type and Thickness Settings..................188 Recommended Paper Sizes and Types......................190 Tray 1................................. 190 Paper Feed Unit............................191 Bypass Tray..............................192 Notes on Special Paper..........................193 Paper Thickness for Each Paper Weight....................193 Unusable Paper............................
Page 9 When an Icon Is Displayed with a Message..................219 When the [Check Status] Indicator Is Lit or Flashing................221 When the Machine Cannot Be Operated....................222 When the Machine Does Not Respond Correctly to an Operation on the Control Panel....222 When the Machine Does Not Respond Correctly to an Operation from a Computer.......
Page 10 Specifications for Printer........................... 309 Specifications for Scanner........................311 Specifications for the ADF.........................315 Specifications for Paper Feed Unit......................315 Specifications for IEEE 1284 Interface Board..................316 Specifications for Wireless LAN Board....................316 Specifications for Device Server Option....................317 The Setting Values of the Transmission Function..................318 Send Email..............................
Page 11: Getting Started
1. Getting Started Turning On and Off the Power To turn the machine on and off, press the main power switch on the right of the machine. • When you are using the fax function on the machine, do not turn the power off under normal operation.
Page 12: Turning Off The Main Power
1. Getting Started Turning Off the Main Power • Do not turn off the power while the machine is in operation. To turn the power off, confirm that the operation is finished. • Do not hold down the main power switch while turning off the main power. Doing so forcibly turns off the machine’s power and may damage the hard disk or memory and cause malfunctions.
Page 13 Turning On and Off the Power You can change the machine's settings to enter Low Power mode when you press the [Energy Save] of [Energy Saver Key to Change Mode] under [Settings] [System Settings] [Administrator Tools]. See "Timer Settings", User Guide (Full Version). To exit Low Power mode, do one of the following: •...
Page 14: Guide To Names And Functions Of Components
1. Getting Started Guide to Names and Functions of Components • Do not obstruct the machine's vents. Doing so can result in fire as the internal components are overheated. Region A and Region B symbols (mainly Europe and Asia), (mainly Europe), or (mainly Asia) (mainly North America) Differences in the functions of Region A and Region B models are indicated by two symbols.
Page 15 Guide to Names and Functions of Components If you load a stack of originals in the ADF, the ADF will automatically feed the originals one by one. 2. Exposure glass Place originals facedown here. See "Printing Documents in Order of Priority", User Guide (Full Version). 3.
Page 16: Exterior: Front And Right View
1. Getting Started Exterior: Front and Right View IM 550F/IM 600F EAT312 1. ADF tray extender Pull this extender out to prevent originals larger than A4 or 8 × 11 from falling. 2. Vents Holes for ventilating the inside the machine to prevent the internal components from overheat. 3.
Page 17 Guide to Names and Functions of Components IM 600SRF EAT313 1. Extender for the finisher shift tray Pull this extender out when loading paper larger than A4 or 8 × 11 . 2. Finisher shift tray Sorted or stapled papers are delivered here. 3.
Page 18: Exterior: Rear And Left View
1. Getting Started page 186 "Loading Paper into the Bypass Tray" 9. Paper guides When loading paper in the bypass tray, align the paper guides with the edges of the paper. 10. Front cover Open to access the inside of the machine and remove jammed paper. Open here to replace the print cartridge.
Page 19 Guide to Names and Functions of Components 6. Optional interface board slot Optional interface boards can be inserted. Insert an optional wireless LAN interface board, IEEE 1284 interface board, Device server or File format converter. IM 600SRF EAT335 1. Vents Holes for ventilating the inside the machine to prevent the internal components from overheat.
Page 20: Interior: Front View
1. Getting Started • The fan inside the machine near the vents may continue running to cool the machine after a print job. • page 276 "When Other Messages Appear" Interior: Front View EAT315 1. Print cartridge Messages appear on the screen when the print cartridge needs to be replaced, or a new cartridge needs to be prepared.
Page 21: Names And Functions Of The Control Panel
Names and Functions of the Control Panel Names and Functions of the Control Panel The touch panel (Smart Operation Panel) that displays the operation screen of the machine is referred to as the "Control Panel". • On the left side of the control panel, interfaces for connecting external devices and slots to insert an SD card/USB flash memory device are provided.
Page 22: Led Indicators
41 "Intuitive Screen Operation Using Fingertips" 3. NFC tag Used to connect the machine and a smart device with the RICOH Smart Device Connector. See "Using the Machine Functions from a Mobile Device", User Guide (Full Version). • You can adjust the angle of the control panel to improve visibility.
Page 23 Names and Functions of the Control Panel 1. Media access indicator Flashes when data is being read from or written to an SD card While the machine is accessing the SD card or USB flash memory device, do not turn the power off or remove the media.
Page 24: Order Of Option Installation
1. Getting Started Order of Option Installation When installing multiple options, the following order is recommended: Attach the paper feed unit. Attach the paper feed unit to the bottom of the machine. You can attach up to four paper feed units. Up to 2,000 sheets of paper can be loaded. Install the caster table.
Page 25: Attaching The Paper Feed Unit
Attaching the Paper Feed Unit Attaching the Paper Feed Unit You can install a paper feed unit. • Do not handle the power cord plug with wet hands. Doing so can result in electric shock. • The machine weighs as follows. •...
Page 26 1. Getting Started EAT136 Lift the machine using the inset grips on both sides of the machine in pairs. Lifting the machine requires two people. When moving the machine, do not touch the following parts: • The operation panel, the ADF, and parts around them •...
Page 27 Attaching the Paper Feed Unit • If the optional paper feed unit was not installed properly, repeat the procedure from the beginning. If it cannot be installed correctly even after trying the installation a second time, contact your sales or service representative. •...
Page 28: Installing The Wireless Lan Interface Board
1. Getting Started Installing the Wireless LAN Interface Board • Before beginning work, ground yourself by touching something metal to discharge any static electricity. Static electricity can damage the interface units. • Do not subject the Wireless LAN interface board to physical shocks. Check the contents of the package.
Page 29 Installing the Wireless LAN Interface Board Tighten the two screws to secure the interface board. EAT221 Plug in the power cord, and then turn on the machine. Print the configuration page to confirm that the board was attached correctly. • Check that the board was correctly installed by printing the configuration page. If it is correctly installed, "Wireless LAN"...
Page 30: Installing The Ieee 1284 Interface Board
1. Getting Started Installing the IEEE 1284 Interface Board • Before beginning work, ground yourself by touching something metal to discharge any static electricity. Static electricity can damage the interface units. • Do not subject the IEEE 1284 interface board to physical shocks. Check the contents of the package.
Page 31 Installing the IEEE 1284 Interface Board Tighten the two screws to secure the interface board. EAT225 Plug in the power cord, and then turn on the machine. Print the configuration page to confirm that the board was attached correctly. • Check that the board was correctly installed by printing the configuration page. If it is correctly installed, "Parallel Interface"...
Page 32: Installing The Device Server Option
1. Getting Started Installing the Device Server Option • (mainly North America) If you want to use the device server option, contact your service representative. • Before beginning work, ground yourself by touching something metal to discharge any static electricity. Static electricity can damage the interface units. •...
Page 33 Installing the Device Server Option Check that the interface board is firmly connected to the controller board. Tighten the two screws to secure the interface board. EAT223 Connect the device server option to the machine. For details, see the Setup Guide provided with the device server option. Configuring settings After installing and connecting the device server option to the machine, configure the machine settings.
Page 34 1. Getting Started Press [Disable Mode]. Press [OK]. After completing the procedure, press [Home] (...
Page 35: Installing The File Format Converter
Installing the File Format Converter Installing the File Format Converter • Before beginning work, ground yourself by touching something metal to discharge any static electricity. Static electricity can damage the interface units. • Do not subject the File Format Converter to physical shocks. Check the contents of the package.
Page 36 1. Getting Started Tighten two screws to secure the file format converter. EAT227 Plug in the power cord, and then turn on the machine. Print the configuration page to confirm that the board was attached correctly. • If the board was not installed properly, repeat the procedure from the beginning. If it cannot be installed correctly even after trying the installation a second time, contact your sales or service representative.
Page 37: Installing Sd Card Options
Installing SD Card Options Installing SD Card Options • Keep SD cards out of reach of children. If a child accidentally swallows an SD card, consult a doctor immediately. • Do not subject the card to physical shocks. Turn the machine off and unplug the power cord. Open the rear cover.
Page 38 1. Getting Started Unhook the two tabs on the outside of the interface cover. EAT230 Insert the SD card into the slot until it clicks. EAT231 If you insert only one SD card, use the upper slot. If you insert two SD cards simultaneously, use both slots.
Page 39 Installing SD Card Options Hook the tab on the interface cover, which is located on the side of the rear cover. EAT233 Close the rear cover. EAT234 Plug in the power cord, and then turn on the machine. Check that the SD card was installed correctly. •...
Page 40: Changing The Display Language
1. Getting Started Changing the Display Language You can change the language used on the display. English is set as default. On the Home screen, press the change language widget. Select the language you want to display. Press [OK].
Page 41: How To Use The Home Screen
How to Use the Home Screen How to Use the Home Screen Press [Home] ( ) at the bottom center of the screen to display the Home screen on which icons for each function are shown. On the Home screen, you can register frequently used shortcuts and widgets. •...
Page 42 1. Getting Started See "Browser Settings", User Guide (Full Version). 4. [Login]/[Logout] These keys are displayed when user authentication is enabled. Press the keys to log in to or log out from the machine. page 62 "Logging In from the Control Panel" 5.
Page 43: Intuitive Screen Operation Using Fingertips
How to Use the Home Screen To display the information about Toner remaining, specify [Display Time/Remaining Toner] to [Remaining Toner] of [Screen Features Settings] [Screen Device Settings] [System Bar Settings (Top / Bottom of Screen)]. 14. [Check Status] Press to check the following system statuses of the machine. This lights up in red when an error occurs. •...
Page 44 1. Getting Started Drag (for moving an icon) Press and hold an icon, and then slide your finger while pressing on the screen to move the icon. DZB182 Long tap (for displaying the available menu screen) Press and hold on a blank area on the screen to display the menu screen. On the Home screen you can add a folder or change the wallpaper from the menu.
Page 45 How to Use the Home Screen Pinch-out (for zooming in the screen) Touch the screen with your thumb and forefinger, and spread them apart. You can also zoom in the screen by tapping the screen twice quickly. When you quickly tap the screen twice again, the screen returns to full display.
Page 46: How To Use The Copy Screen
1. Getting Started How to Use the Copy Screen You can select from one of two types for the Copy screen. Standard View (factory-default) The basic functions that are used frequently are displayed with big keys. Scroll down the screen to see the keys used to configure the functions for finishing or editing.
Page 47 How to Use the Copy Screen EAT356 1. Copy function keys Press a key to select the function to assign to the key. Flick up and down on the screen to display the keys out of the visible area. The keys with assigned functions are displayed in yellow or with in the upper left corner.
Page 48: How To Use The Copy Screen (Full View)
1. Getting Started 6. Other keys for Copy function Press to select the functions whose keys are out of the visible area of the screen. The key of the function that is currently configured is displayed with in the upper left corner. 7.
Page 49: Changing The Layout Or Display Of The Keys Of The Copy Function
How to Use the Copy Screen 6. Other keys for Copy function Press to select the functions whose keys are out of the visible area of the screen. The key of the function that is currently configured is displayed with in the upper left corner.
Page 50 1. Getting Started Hiding a key Press and hold the key to hide, drag it to "Hide the Keys", and then press [OK]. DZX027 Displaying a hidden key Press "Hidden Key List" to display the hidden keys. Press and hold the key to display, drag it to the location to display, and then press [OK].
Page 51: How To Use The Fax Screen
How to Use the Fax Screen How to Use the Fax Screen There are five kinds of functions and settings on the Fax screen. DZX895 1. Destination type selection Switch the destination type between [Fax] (including IP-Fax) and [Internet Fax]. The items displayed in the address book and destination entry screen for manual entry change also when you switch the destination type.
Page 52 1. Getting Started Switching to change the key layout mode Long-press any key and press [OK] on the screen below to switch to the key sorting mode and enable changing of the key layout. Changing the key layout Long-press a key to change the layout, drag it to a new location, and then press [OK]. DZX026 You can also display the screen of the arranging keys mode by pressing [Menu] ( [Change...
Page 53 How to Use the Fax Screen Displaying a hidden key Press "Hidden Key List" to display the hidden keys. Press and hold the key to display, drag it to the location to display, and then press [OK]. DZX028 Confirming the initial placement of the keys Press [Menu] ( [Change Key Layout] [Check the key layout of the factory defaults] on...
Page 54: How To Use The Scanner Screen
1. Getting Started How to Use the Scanner Screen There are five kinds of functions and settings on the Scanner screen. EAT358 1. Destination type selection You can switch between [Scan to Email] and [Scan to Folder]. The items displayed in the address book and destination entry screen for manual entry also change when you switch the destination type.
Page 55 How to Use the Scanner Screen Changing the key layout Long-press a key to change the layout, drag it to a new location, and then press [OK]. DZX026 You can also display the screen of the arranging keys mode by pressing [Menu] ( [Change Key Layout] [Change Key Layout].
Page 56 1. Getting Started DZX028 Confirming the initial placement of the keys Press [Menu] ( [Change Key Layout] [Check the key layout of the factory defaults] on the Scanner screen. After confirming, press [Back]. Resetting the key layout to the default Press [Menu] ( [Change Key Layout] [Reset Layout]...
Page 57: Adding A Frequently Used Application Or Widget To The Home Screen
Adding a Frequently Used Application or Widget to the Home Screen Adding a Frequently Used Application or Widget to the Home Screen You can use a frequently used icon or widget easily by adding it to the Home screen. You can organize the icons on the Home screen as you like by changing their order or using folders.
Page 58: Adding An Icon/Widget To The Home Screen
1. Getting Started Adding an Icon/Widget to the Home Screen Press the application list icon on the Home screen. DZC187 Press and hold the icon or widget to be added to the application list screen. • Select the [Widget] tab to add a widget, or select the [Program] tab to add a program. After the screen changes to the Home screen, move the icon or widget to the desired position and release it.
Page 59: Creating A Folder To Organize Icons
Adding a Frequently Used Application or Widget to the Home Screen • To delete an icon or widget, press and hold the icon and move it to the trash icon, and then release • When you delete a shortcut icon of a function or program from the Home screen, the function or program is not deleted.
Page 60: Registering Frequently Used Settings As A Program
1. Getting Started Registering Frequently Used Settings as a Program You can register a "program" made of a combination of the functions used in the Copy, Fax, or Scanner, such as the scan setting, output setting, and address. • You can load the registered program easily from the application screen. EAT366 •...
Page 61: Registering Settings As A Program
Registering Frequently Used Settings as a Program Registering Settings as a Program First, configure the settings to be registered on the Copy, Fax, or Scanner screen, and then register them. On the Home screen, press [Copy], [Fax], or [Scanner]. Specify scan and output settings to be registered as a program. Press [Menu] ( Press [Set Current Settings to Program].
Page 62: Changing The Contents Of The Program
1. Getting Started Press [Exit]. Changing the Contents of the Program You can change a part of the program and overwrite it or change the contents and register them as a new program. On the Home screen, press [Copy], [Fax], or [Scanner]. Press [Menu] ( ), and then press [Recall Program].
Page 63 Registering Frequently Used Settings as a Program Press [Menu] ( ), and then press [Set Current Settings to Program]. EAT367 Select a program number to register the changed settings. • To overwrite the program, select the number of the loaded program. •...
Page 64: Logging In From The Control Panel
1. Getting Started Logging In from the Control Panel When the machine is configured by the administrator to restrict use by unauthorized users, you must authenticate your login information before starting the operation. The authentication methods are described below. • When Basic Authentication, Windows Authentication, or LDAP Authentication is configured on the machine, enter the user name and password for authentication to log in to the machine before starting operation.
Page 65: Logging In By Entering The User Name And Password
Logging In from the Control Panel • If the machine is not used for a specified period, the user is automatically logged out (Auto Logout). The default setting for Auto Logout is 3 minutes. The period of Auto Logout can be changed by [Auto Logout Timer] of [System Settings] or the Auto Logout setting can be disabled.
Page 66: Logging In Using An Ic Card
1. Getting Started • To log out from the machine, press [Logout] at the top right on the screen, and then press [OK]. DZC192 Logging In Using an IC Card Hold an IC card over the card reader on the right side of the machine. If the card is not registered on the machine, enter the authentication information and register the card.
Page 67: Logging In Using A Mobile Device
Logging In from the Control Panel Logging In Using a Mobile Device Log in to the machine using the RICOH Smart Device Connector app on your mobile device. You need a mobile device that supports Bluetooth Low Energy (BLE). Enable the Bluetooth function on your mobile device.
Page 68: Authenticating Using The User Code
1. Getting Started Display the login screen on the control panel of the machine, and hold the mobile device over the Bluetooth label. • To log out from the machine, hold the mobile device over the Bluetooth label on the control panel or press [Logout] at the top right on the screen.
Page 69 Logging In from the Control Panel • Uppercase letters: A to Z (26 characters) • Lowercase letters: a to z (26 characters) • Numbers: 0 to 9 (10 characters) • Symbols: (space) ! “ # $ % & ‘ ( ) * + , – . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~ (33 characters) Changing the login password using the control panel Log in to the machine.
Page 70 1. Getting Started You can enter up to 128 characters. Press [OK]. After completing the procedure, press [Home] ( You can change the login password in Web Image Monitor. See "Changing the Login Password Using Web Image Monitor", User Guide (Full Version).
Page 71: Placing An Original On The Exposure Glass
Placing an Original on the Exposure Glass Placing an Original on the Exposure Glass Use the exposure glass to scan originals that cannot be placed in the auto document feeder (ADF), such as books and license cards. • When lowering the ADF, do not place your hands on the hinges and exposure glass. Your hands or fingers are caught, which can result in injury.
Page 72 1. Getting Started EAT319 • Do not open or close the ADF with your hands placed in the space between the ADF and exposure glass. EAT320 • The machine cannot detect the size of the original automatically. Specify the original size. •...
Page 73: Placing An Original In The Auto Document Feeder (Adf)
Placing an Original in the Auto Document Feeder (ADF) Placing an Original in the Auto Document Feeder (ADF) The ADF automatically scans multiple sheets of originals or two-sided originals at one time. • Once originals start to feed in, do not push or pull them. •...
Page 74 1. Getting Started • If you push originals into the ADF, a paper jam may occur. If a paper jam occurs, open the cover of the ADF and reduce the number of original pages that you place on the ADF. Alternatively, open the cover of the ADF and place the originals but do not push them forcibly.
Page 75 Placing an Original in the Auto Document Feeder (ADF) • To scan originals larger than A4 or 8 × 11 , pull out the ADF’s extender on the original output tray. EAT324 • The machine cannot detect the size of the original automatically. Specify the original size. •...
Page 76 1. Getting Started...
Page 77: Copy
2. Copy Basic Procedure for Copying Documents Set the original on the exposure glass or in the Auto Document Feeder (ADF) to make a copy. • If the previous setting is still active, press [Reset] before copying. Press [Copy] on the Home screen. Place the original.
Page 78 2. Copy You can enter this using the keyboard after pressing [Quantity] or a number. Press the key for selecting a paper tray and specify the paper to use. • If you do not want to use other trays when paper runs out, set the machine so it does not automatically select other trays.
Page 79: Making Enlarged Or Reduced Copies
Making Enlarged or Reduced Copies Making Enlarged or Reduced Copies You can enlarge or reduce the original when copying with the following methods: • Enlarging or reducing at a specified reduction ratio or into a specified size (Zoom/Reduce/ Enlarge/Size Magnification) •...
Page 80 2. Copy When you set a 2-sided original in the ADF, the top right corner of the original will be the base point for the enlargement/reduction of the reverse side. To enlarge or reduce from the same point, set the original on the exposure glass and perform 2-sided copy. Press [Copy Ratio] and select a copy ratio or size.
Page 81: Enlarging Or Reducing According To The Paper Size
Making Enlarged or Reduced Copies EAT412 • See "Reproduction Ratio", User Guide (Full Version). Enlarging or Reducing According to the Paper Size The original is enlarged or reduced to fit on the specified paper size (Scale to Paper Size) DZB236 Press [Copy] on the Home screen.
Page 82: Reducing Slightly To Increase The Margins
2. Copy On the Copy screen, press [Copy Ratio] and [Fit to Paper Size]. EAT413 Select the tray loaded with the paper to use. When the orientations of the original and paper in the paper tray do not match, the machine rotates the copied image automatically.
Page 83 Making Enlarged or Reduced Copies Press [Copy] on the Home screen. Place the original. See "Placing an Original on the Scanner", User Guide (Full Version). On the Copy screen, press [Create Margin]. [Create Margin] is not displayed in the default setting. Change the setting in [Copier / Document Server Settings] the [General Features] tab [Customize Function: Copy (Standard Mode)] or...
Page 84: Duplex Copying
2. Copy Duplex Copying You can copy two 1-sided pages or one 2-sided page onto the front and back sides of a single sheet of paper. DZB251 The size of the original that can be copied differs from that of the 1-sided copy. page 202 "Recommended Original Size and Weight"...
Page 85 Duplex Copying DZC252 • Original Direction: Specify the orientation to place the originals. • Original Setting: Specify the condition of the originals to copy (1 sided/2 sided (page opening direction)). • Print Side Setting: Select the finish from [Open to Right/Left] or [Open to Top]. 3.
Page 86: Combining And Copying A Multi-Page Original Onto A Single Sheet Of Paper
2. Copy Combining and Copying a Multi-page Original onto a Single Sheet of Paper You can copy multiple sheets in an original onto one side or both sides of a sheet of paper to save paper. DZB253 The arrangement of copied pages and copy ratio varies depending on the original orientation and combined pages.
Page 87 Combining and Copying a Multi-page Original onto a Single Sheet of Paper 2. Specify about the original, print side, and combining. • Original Direction: Specify the orientation to place the originals. • Original Setting: Specify the condition of the originals to copy (1 sided/2 sided (page opening direction)).
Page 88 2. Copy Press [Start]. When placing the originals on the exposure glass, press [Finish Scn] after scanning all of the originals if necessary according to the number of originals. • The minimum copy ratio in the Combine function is 25%. For example, if you copy an A4 (8 ×...
Page 89: Copying Onto Envelopes
Copying Onto Envelopes Copying Onto Envelopes To copy onto envelopes that are not usually used, set them in the bypass tray. If you copy onto envelopes frequently, set them in the paper tray. Copying Onto Envelopes in the Bypass Tray •...
Page 90: Copying Onto Envelopes In The Paper Tray
2. Copy Specify the envelope size, and then press [OK] twice. When you select [Custom Size], enter the envelope size. Place the original on the exposure glass. page 198 "Envelope Orientation and Recommended Status" Press [Start]. Copying Onto Envelopes in the Paper Tray •...
Page 91 Copying Onto Envelopes Select the paper tray in which the envelopes are set. DZC270 Place the original on the exposure glass. page 198 "Envelope Orientation and Recommended Status" Press [Start].
Page 92: Copying In Page Order Or For Each
2. Copy Copying in Page Order or for Each Page Number When copying two or more copies of multi-page originals, you can specify the page order as described below. Sort Copies in the order of the original. DZB241 Stack Groups together copies of each page in a multi-page original. DZB242 Press [Copy] on the Home screen.
Page 93 Copying in Page Order or for Each Page Number Press [Sort/Stack] on the Copy screen. If the key is not displayed, select it from [Finishing]. Select the function to specify. Press [Start]. When selecting [Sort] and placing an original on the exposure glass, a single set of copies is made.
Page 94 2. Copy...
Page 95: Fax
3. Fax Basic Procedure for Transmitting Faxes The machine scans an original to transmit it by fax into the machine's memory before establishing a communication with the destination (Memory Transmission). You can also transmit a fax while confirming the status of the fax destination. See "Sending a Fax While Scanning the Original", User Guide (Full Version).
Page 96 3. Fax EAT512 You can select only the destination entered using the numeric keypad from the history. • To specify the destination again, press . DZC303 On the [Settings] screen, specify the [Sender] as necessary. • When a login user is operating the machine, the login user becomes the sender. To receive a transmission result by e-mail, select [Notification of Result].
Page 97 Basic Procedure for Transmitting Faxes • You can perform Immediate transmission only when the total number of destinations specified for all documents exceeds the maximum value. • During Immediate transmission, the machine cannot scan an original. • The communication that has been initiated first is displayed on the screen when performing three simultaneous communications.
Page 98: Registering Fax Numbers In The Address Book
3. Fax Registering Fax Numbers in the Address Book By registering the destinations to which you frequently send faxes together with the send conditions in the address book, you can easily send faxes. Registering a Fax Number and Send Conditions Press [Address Book] on the Home screen.
Page 99 Registering Fax Numbers in the Address Book Press the [Destinations] tab [Fax]. DZC135 Specify the Fax Destinations and send conditions. • Select Line: Select the line to use. • International Transmission Mode: Specify whether to reduce errors occurring when sending abroad.
Page 100: Changing/Deleting The Registered Data Such As Fax Number
3. Fax • User Management: Enter the authentication information to login and use the machine. • Registration Destination Group: Select a group to which this destination belongs as necessary. Register the group in advance. See "Registering Groups in the Address Book", User Guide (Full Version). •...
Page 101: Displaying A Preview Before Sending A Fax
Displaying a Preview before Sending a Fax Displaying a Preview before Sending a Fax You can display the preview of the scanned document on the display of the machine to check if it is scanned as specified. This function cannot be used when sending a fax while using any of the following: •...
Page 102 3. Fax Check the preview. • Flick the image left or right to switch between the pages. • Pinch in or out on the image to zoom in or out. Press [Transmit]. To cancel transmission and perform the procedure from scanning the original again, press [Cancel].
Page 103: Viewing The Transmission Result Of Sent Faxes
Viewing the Transmission Result of Sent Faxes Viewing the Transmission Result of Sent Faxes You can check the result of a fax transmission on the fax screen, in various reports, or on the screen of a computer. The following reports are printed according to the transmission result or the settings: •...
Page 104 3. Fax Press [Job Status] on the fax screen. DZC304 Press [Transmission Result], and select the transmission result to display. • Display All Displays the transmission results from among the total number of both transmission and reception results, which cannot exceed 1,000. •...
Page 105: Checking The Result In Communication Result Report
Viewing the Transmission Result of Sent Faxes • You cannot confirm or change an outgoing document in LAN-Fax, document waiting, or document whose status is "Trnsmtg.". Checking the Result in Communication Result Report In the factory default setting, the machine is configured not to print the report automatically. Specify Auto Print to print the report every time you send a document by Memory Transmission.
Page 106: Checking By E-Mail
3. Fax To print the Memory Storage Report every time a document is stored in the memory, select bit number [2] under switch number [03], and change the current value to "1". See "Changing the Parameter Settings", User Guide (Full Version). •...
Page 107: Confirming The Information In Web Image Monitor
Viewing the Transmission Result of Sent Faxes To send a notification e-mail to a destination other than the sender, press [Notification of Results] on the [Settings] screen, and then specify the destination of the e-mail. Configure the scan settings. See "Sending a Fax at the Image Quality Suitable for the Original", User Guide (Full Version). After configuring the send settings, specify the destination on the fax screen, and send the fax.
Page 108 3. Fax Confirm the transmission history. • Click [Details] to view the details. DZX828 • To save the history as a list to a file in the CSV format, click [Download Transmission List]. DZX829 Click [Logout] and then close the Web browser.
Page 109: Print
4. Print Installing the Printer Driver by Using Device Software Manager Installer Device Software Manager is a support utility for driver installation in Windows. Device Software Manager helps you to detect the latest driver via the internet automatically according to the computer you are using and install it with a simple procedure.
Page 110 4. Print On the "Quality Improvement Program" screen, select [I will participate in the Quality Improvement Program] or [I will not participate in the Quality Improvement Program], and then click [Next]. On the "Driver Update Notification Setting" screen, specify whether to display the message about the driver update, and then click [Next].
Page 111: Installing Device Software Manager From The Downloaded File
Installing the Printer Driver by Using Device Software Manager Installer The installation of the driver starts. • If "Could not verify publisher" is displayed at the beginning of installation, continue the installation. There is no problem with the started installer that is downloaded from the manufacturer's website.
Page 112 4. Print On the "Quality Improvement Program" screen, select [I will participate in the Quality Improvement Program] or [I will not participate in the Quality Improvement Program], and then click [Next]. On the "Driver Update Notification Setting" screen, specify whether to display the message about the driver update, and then click [Next].
Page 113 Installing the Printer Driver by Using Device Software Manager Installer Select this machine from among the detected devices, and then click [Next]. DZC086 The installation of the driver starts. • If "The publisher could not be verified" is displayed at the beginning of installation, continue the installation.
Page 114 4. Print • Double-click the Device Software Manager icon created on the Finder of the computer to update the printer driver. • See "Updating the Driver (Windows)", User Guide (Full Version).
Page 115: Installing The Printer Driver For Network Connection (Windows)
Installing the Printer Driver for Network Connection (Windows) Installing the Printer Driver for Network Connection (Windows) When the machine and the computer are connected to the same network, the installer searches for the machine to install the printer driver. If the installer cannot find the machine, specify the IP address or machine name to install the printer driver.
Page 116 4. Print On the "License Agreement" screen, select [I accept the agreement], and then click [Next]. DZC081 Confirm the "Confirm Network Connection" screen, and then click [Next]. The search detects devices connected to the network. Select this machine from among the devices, and then click [Install]. DZC080 If the "Set Port"...
Page 117 4. On the "Add port" screen, enter the printer name or IP address of the machine, and then click [Next]. The port name is automatically entered. You can change the port name. 5. When the "Additional port information required" screen is displayed, select [RICOH Network Printer C model], and then click [Next]. 6. Click [Finish].
Page 118: Installing The Postscript 3 Printer Driver From The Cd-Rom
4. Print Click [Continue]. Printer driver installation starts. Click [Finish]. When you are prompted to restart your computer, restart it by following the instructions that appear. Installing the PostScript 3 Printer Driver from the CD-ROM Set the CD-ROM in the computer. If the installer does not start automatically, double-click [Setup.exe] in the root directory of the CD- ROM.
Page 119 Installing the Printer Driver for Network Connection (Windows) On the "License Agreement" screen, select [I accept the agreement], and then click [Next]. DZC081 Click [Next]. Select a method to connect a port. Specify the port to use for the connection between the computer and machine using one of the following methods: To specify the IP address 1.
Page 120: Installing The Pcl 6/Postscript 3 Printer Driver From The Downloaded File
4. On the "Add port" screen, enter the printer name or IP address of the machine, and then click [Next]. The port name is automatically entered. You can change the port name. 5. When the "Additional port information required" screen is displayed, select [RICOH Network Printer C model], and then click [Next]. 6. Click [Finish].
Page 121: If The Machine Cannot Be Found
Installing the Printer Driver for Network Connection (Windows) Select [Network], and then click [Next]. DZX731 • The search detects devices connected to the network. • If the error screen is displayed, see page 119 "If the Machine Cannot Be Found". Select this machine from among the detected devices, and then click [Next].
Page 122 4. Print Confirm and perform , and then click [OK]. If the machine still cannot be found, specify the IP address or machine name to install the printer driver. Click [Click if you cannot find the device]. DZC089 Select [Specify device IP address] or [Specify device name], and then click [Next]. When specify the machine IP address 1.
Page 123 Installing the Printer Driver for Network Connection (Windows) DZC091 2. When the machine is detected, click [Next]. Printer driver installation starts. When specify the machine name 1. Select the machine to use, and then click [Next]. DZC094 2. On the "Printer Preference" screen, select one of the port names from among "Port Name", and then click [Next].
Page 124 4. Print DZC950 Printer driver installation starts. For details about the procedure for specifying the IP address after installing the printer driver, see the following section: "When You Cannot Print a Document even if the Printer Driver Is Installed", Driver Installation Guide When the installation is complete, click [Finish].
Page 125: Installing The Printer Driver For Network Connection (Os X/Macos)
Installing the Printer Driver for Network Connection (OS X/macOS) Installing the Printer Driver for Network Connection (OS X/macOS) Install the PPD file (printer driver) under OS X/macOS, and then register the machine on the computer from the system preferences. Installing the PPD file Set the CD-ROM in the computer, and click [macOS] to display the [macOS PPD Installer] folder.
Page 126: Registering The Machine In [Print & Scan] Or [Printers & Scanners]
4. Print Click [Install]. DZX687 Enter the computer's user name and password, and then click [Install Software]. The installation of the PPD file starts. When the installation is complete, click [Close]. Registering the Machine in [Print & Scan] or [Printers & Scanners] Register the PPD file of the machine in the system preferences to enable printing.
Page 127 Installing the Printer Driver for Network Connection (OS X/macOS) Click [+]. DZX689 Click [IP], and configure the information of the machine. DZX690 • Address: Enter the IP address of the machine. • Protocol: Select [LPD (Line Printer Daemon)]. If the printer takes time to perform operations when using the [LPD (Line Printer Daemon)] protocol, change the protocol to [HP Jetdirect - Socket].
Page 128 4. Print When "Generic PostScript Printer" is displayed even though the IP address is correct Perform the following procedure to select the PPD file of the machine: 1. Select [Select Software...] on "Use". DZC098 2. Select the machine on the "Printer Software" screen, and then click [OK]. DZC099...
Page 129: Specifying The Option Settings
Installing the Printer Driver for Network Connection (OS X/macOS) Click [Add]. The progress screen is displayed. • If the progress screen does not close after a while, click [Configure...] or [Settings] and configure the option configuration of the printer. For the procedure of the option configuration, see page 127 "Specifying the Option Settings".
Page 130 4. Print Select the machine from the list, and then click [Options & Supplies...]. DZX693 Click [Driver] or [Options], select the option installed on the machine, and then click [OK]. DZX694 • If the usable options are not displayed, the IP address has not been entered correctly or the PPD file has not been registered properly.
Page 131: Basic Procedure For Printing Documents
Basic Procedure for Printing Documents Basic Procedure for Printing Documents Specify the printer driver and configure the Document Size, Paper Type, and other settings to print a document. • Duplex printing is selected as the default setting. If you want to print on only one side, select [Off] for the two-sided printing setting.
Page 132 4. Print EAT613 • One Click Preset List: Some of the useful functions such as Combine or 2-sided are registered. Click the icon of the function to select. You can register frequently used print settings in One Click Preset. See "Registering Frequently Used Settings", User Guide (Full Version). •...
Page 133: Printing A Document In Os X/Macos
Basic Procedure for Printing Documents On the [Detailed Settings] tab, you can configure the advanced settings. Change the menu and specify the setting items. EAT614 The caution icon ( ) indicates that there are disabled items. Click the icon to check the cause. After completing the configuration, click [OK].
Page 134 4. Print Specify Paper Size, Orientation, and other settings. DZC405 • Copies: Enter the print quantity. • Paper Size: Select the size of the document to print. • Orientation: Specify the orientation of the document. Select Portrait or Landscape. Select a category from the pop-up menu, and then specify the paper tray and paper type. DZC406 Paper Feed •...
Page 135 Basic Procedure for Printing Documents Job Log • Job Type: Select [Normal Print] to execute printing immediately. You can make a partial print as a test and proceed to print the rest of the document (Sample Print). See "Making a Partial Print as a Test and Proceeding to Print the Rest of the Document", User Guide (Full Version).
Page 136: Printing On Both Sides Of Paper
4. Print Printing on Both Sides of Paper Specify 2-sided Print in the printer driver. Specifying 2-sided Print (Windows) Specify 2-sided Print on the [Frequently Used Settings] tab. Open a document to print on the computer, and display the setting screen of the printer driver from the print menu in the application.
Page 137: Specifying 2-Sided Print (Os X/Macos)
Printing on Both Sides of Paper After completing the configuration, click [OK]. On the application, click the button for printing. Specifying 2-sided Print (OS X/macOS) Specify 2-sided Print on the [Layout] menu. Open a document to print on the computer, and display the setting screen of the printer driver from the print menu in the application.
Page 138: Combining And Printing Multiple Pages On A Single Sheet Of Paper
4. Print Combining and Printing Multiple Pages on a Single Sheet of Paper You can print multiple pages on a single sheet at a reduced size (Combine 2 Originals). For example, you can reduce an original of A4 size to A5 size and print two pages on an A4 sheet. You can use the 2 Sided Print and Combine 2 Originals functions at the same time to economize on paper.
Page 139: Specifying The Combine 2 Originals Function (Os X/Macos)
Combining and Printing Multiple Pages on a Single Sheet of Paper • Layout: Select the number of pages to combine. • Page Order: Select the order of the pages. • Draw Frame Border: Select the [Draw Frame Border] check box on the [Detailed Settings] tab [2 Sided/Layout/Booklet] to draw a frame around each page.
Page 140: Printing On Envelopes
4. Print Printing on Envelopes Load envelopes in the bypass tray or paper tray and change the tray paper settings on the control panel. Load an envelope in the bypass tray or the paper tray. Orientation of Envelopes Tray 2 to 5 Bypass Tray Side-opening envelopes EAT886...
Page 141 Printing on Envelopes Press [Paper Type] for the tray in which the envelopes are loaded, and then select [Envelope]. EAT621 After completing the configuration, press [Home] ( Open a document to print in the computer, and display the setting screen of the printer driver from the print menu application.
Page 142 4. Print OS X/macOS DZC415 • Paper Size: Select the envelope size. If the envelope size is not included among the options, select [Manage Custom Sizes...] and enter the value. • Paper Type: [Envelope] Execute printing.
Page 143: Printing Documents Stored In The Printer From The Control Panel
Printing Documents Stored in the Printer from the Control Panel Printing Documents Stored in the Printer from the Control Panel To print a document stored from the printer driver in the machine, perform the print operation on Quick Print Release of the control panel. The file administrator also can delete unneeded documents and unlock documents locked by entering an invalid password.
Page 144: Printing From A Usb Flash Memory Device Or Sd Card Directly
4. Print Printing from a USB Flash Memory Device or SD Card Directly You can connect a memory storage device to the media slot of the machine and print the files stored on it. Use this to print external data easily. •...
Page 145: Printing From A Memory Storage Device
Printing from a USB Flash Memory Device or SD Card Directly Printing from a Memory Storage Device On the Home screen, press [Print/Scan (Memory Storage Device)] On the Print/Scan (Memory Storage Device) screen, press [Print from Storage Device] DZX460 Insert a memory storage device in the media slot on the side of the control panel. DZW178 Press [USB] or [SD Card].
Page 146 4. Print Press [Print Settings] to specify the settings of 2-Sided Print or Finishing as necessary. EAT661 • Resolution: Select the resolution of the image to print. • Copy Ratio: Select whether to print in the original size or to reduce or enlarge to match the paper size.
Page 147: Scan
5. Scan Scanning Documents and Sending the Scanned Data by E-mail Scan a document and attach the scanned data to an e-mail and send it from the machine. • Configure the SMTP server and network settings in advance. See "Configuring the Settings to Send E-mails from the Machine", User Guide (Full Version). •...
Page 148 5. Scan • Specify the sender to receive an opening confirmation. Select the [Reception Notice] check box to receive an opening confirmation of the e-mail from the destination. Specify the destination on the scanner screen. DZC505 • To enter the e-mail address manually, select the destination from the destination history, or search for the destination in the address book, press , and specify the destination.
Page 149: Registering The E-Mail Destination Specified When Sending An E-Mail In The Address Book
Scanning Documents and Sending the Scanned Data by E-mail Press [Start]. Registering the E-mail Destination Specified When Sending an E-mail in the Address Book When specifying an e-mail address by entering it manually or selecting it from the scanner records, you can register the e-mail address in the address book before sending an e-mail.
Page 150 5. Scan DZC510 2. Enter the e-mail address, and press . DZC511 3. Select the e-mail address that was entered manually and press [Reg. to Add. Book]. DZC512 4. Enter the name and other additional information. • When selecting from the transmission history 1.
Page 151 Scanning Documents and Sending the Scanned Data by E-mail EAT571 3. Register the name and other additional information. Press [OK] to close the address book screen after registering the information. Press [OK] to close [Select from History] screen. Press [Start] on the scanner screen.
Page 152: Scanning Documents And Sending The Scanned Data To A Folder
5. Scan Scanning Documents and Sending the Scanned Data to a Folder To send the data of a scanned original to a shared folder on a computer, create the shared folder on the computer in advance and register the destination folder in the address book. •...
Page 153: Confirming The Computer Information (Windows)
Scanning Documents and Sending the Scanned Data to a Folder Check sheet Items to check (example of the setting values) Setting entry column USERDNSDOMAIN: Domain name/workgroup name USERDOMAIN: Computer login user name Computer login password Shared folder name on computer Confirming the Computer Information (Windows) Confirm the name, IP address, and other information of the computer used to create a shared folder, and write down the information on the check list.
Page 154: Creating A Shared Folder (Windows)
5. Scan Computer name LAPTOP-5955S09U DHCP server enable/disable setting IP address 192.168.0.152 DZC523 Enter "set user" and press the [Enter] key. Enter a space between "set" and "user". Check the domain name, workgroup name and login user name, and write down the information in [2] on the check sheet.
Page 155 Scanning Documents and Sending the Scanned Data to a Folder Right-click the created folder, and then click [Properties]. On the [Sharing] tab, click [Advanced Sharing]. DZC318 Select the [Share this folder] check box, and then click [Permissions]. After completing the procedure, remove Everyone (unspecified user), and then add a user allowed access the folder.
Page 156 5. Scan From the Search results, select the login user name of the computer to be added ([2] on the check sheet) and then click [OK]. When you cannot find a specific user, click [Columns], or right-click the [Search results] field, select [Choose columns], and then select [Logon Name] from the [Columns available] list or [Logon Name (pre-Windows 2000)].
Page 157: Confirming The Computer Information (Os X/Macos)
Scanning Documents and Sending the Scanned Data to a Folder • If you are creating a shared folder for the first time on this computer, you must enable the file sharing function. For details, see Windows Help. Confirming the Computer Information (OS X/macOS) Confirm the name of the computer used to create the shared folder, login user name and other settings and write down the information on the check list.
Page 158 5. Scan Log in to OS X as a user with administrative privileges. Create a new folder and write down the folder name in [4] on the check sheet. Click the Apple menu and select [System Preferences]. Click [Sharing], select the [File Sharing] check box and then click [Options]. DZC527 Select the check boxes of [Share files and folders using SMB] and the user account to use for file sharing and then click [Done].
Page 159: Registering The Created Shared Folder In The Address Book
Scanning Documents and Sending the Scanned Data to a Folder Specify the folder created in Step 1 and click [Add]. Select the folder added in Step 7 and confirm that the permission of the user to access the folder is set to "Read & Write". DZC530 Registering the Created Shared Folder in the Address Book This section describes the procedure for registering a shared folder created in Windows using the...
Page 160 5. Scan Enter the information of the destination in the input boxes displayed on the [Name] tab, and select the title to classify the destination. Press the [Destinations] tab, and then press [Folder]. DZC133 Select [SMB (Send to Shared Folder on PC)] in [Protocol]. DZC134 Specify the network path to the shared folder in "Path".
Page 161: Basic Procedure For Performing Send To Folder
Scanning Documents and Sending the Scanned Data to a Folder Press Connection Test. When no connection is established, check the message that appears. page 262 "When a Message Appears While Using the Scanner Function" Press [OK]. Press the [User Management / Others] tab and specify the settings as required. EAT572 Press [OK].
Page 162 5. Scan Press [Send Settings] and configure the scan settings according to the purpose of the scanned data. page 161 "Scanning an Original with Suitable Quality and Density" page 164 "Specifying the File Type or File Name When Scanning a Document" Press , select [Search Address Book] or [Specify by Reg.
Page 163: Scanning An Original With Suitable Quality And Density
Scanning an Original with Suitable Quality and Density Scanning an Original with Suitable Quality and Density Specify the quality and density to scan on the [Send Settings] screen. Press [Scanner] on the Home screen. Place the original on the scanner. See "Placing an Original to Scan", User Guide (Full Version).
Page 164 5. Scan Original Type Appropriate for Gray Scale A document with figures and photos in black and white. The original is scanned as an image comprising many shades of gray. Full Color: Text / Photo A document mainly comprising text in color. Full Color: Glossy Photo An original in color such as silver-halide prints or pictures.
Page 165 Scanning an Original with Suitable Quality and Density page 164 "Specifying the File Type or File Name When Scanning a Document" • [OCR] is selected in [PDF Detailed Settings] under [File Type] See "Scanning an Original as a PDF File with Embedded Text Data", User Guide (Full Version).
Page 166: Specifying The File Type Or File Name When Scanning A Document
5. Scan Specifying the File Type or File Name When Scanning a Document Specify the settings in [Send Settings] on the scanner screen. Press [Scanner] on the Home screen. Place the original on the scanner. See "Placing an Original to Scan", User Guide (Full Version). Press [Send Settings] on the scanner screen.
Page 167 Specifying the File Type or File Name When Scanning a Document To specify the file name, press [File Name] and enter the file name. The file name is generated by combining the following three items: • File Name: Enter the string to use at the beginning of the file name. •...
Page 168 5. Scan...
Page 169: Document Server
6. Document Server Storing Documents in Document Server You can store documents scanned by the machine in the document server. You can also store them using the printer driver. See "Storing Documents to Print in the Machine", User Guide (Full Version). •...
Page 170 6. Document Server • Target Fldr. to Store: Select the "Shared Folder" created in the factory default configuration or select a user folder, that you create yourself, in which to store the document. To select a user folder, create it in advance. See "Organizing Document Server Using Folders", User Guide (Full Version).
Page 171: Printing Documents In Document Server
Printing Documents in Document Server Printing Documents in Document Server You can print the documents stored in the document server with the same settings, paper size, and other settings specified when the documents were scanned. You can also change the print settings or specify a page to print.
Page 172: Changing The Print Settings To Print A Document
6. Document Server Select the document to print. EAT466 • Press [User Name] or [File Name] to search for a document. • If the document is password protected, enter the password and press [OK]. • To print two or more copies, enter the quantity using the number keys. •...
Page 173 Printing Documents in Document Server On the document server screen, select the desired folder. DZX236 Select the document to print. EAT466 • If the document is password protected, enter the password and press [OK]. • To print two or more copies, enter the quantity using the number keys. Press [To Printing Screen].
Page 174: Specifying A Page To Print
6. Document Server Specifying a Page to Print On the Home screen, press [Document Server]. On the document server screen, select the desired folder. DZX236 Select the document to print and press [Print Specified Page]. EAT472 • If the document is password protected, enter the password and press [OK]. •...
Page 175 Printing Documents in Document Server • Specified Page: Select this to print the specified page. • Specify Range: Enter the page printing starts in [Start Number] and the page printing ends in [End Number]. Press [Start].
Page 176 6. Document Server...
Page 177: Web Image Monitor
7. Web Image Monitor Using Web Image Monitor Web Image Monitor is a screen to confirm the machine status and settings on the computer. When the machine and a computer can be connected to a network, you can access to Web Image Monitor by entering the IP address of the machine on the address bar of the Web browser.
Page 178: What You Can Do On The Web Image Monitor
7. Web Image Monitor Recommended Web Browser Windows OS X/macOS Internet Explorer 11 or later Safari 3.0 or later Firefox 10, 15 or later Firefox 10, 15 or later Google Chrome version 19 or later Google Chrome version 19 or later Microsoft Edge 20 or later •...
Page 179: Web Image Monitor Screen
Using Web Image Monitor Function Not logged in User Administrator Machine settings Machine setting change Job list Job history Access to Address Book File operation in Document Server Network settings Network settings change Cancel printing Security settings : Available -: Not available *1 Depending on the Administrator settings Web Image Monitor Screen EAT375...
Page 180: Specifying Web Image Monitor Help
7. Web Image Monitor • Convenient Links: Displays the link to the Favorite URL. 2. Header An icon to link to the Login screen is placed at the top right on the screen. The Help, Version Information, and Keyword Search buttons are also displayed. 3.
Page 181 Using Web Image Monitor Click [Webpage] under the "Webpage" category. Enter the path to the Help file stored in the Web server in "URL" under "Set Help URL Target". For example, when URL of the Help File is "http://a.b.c.d/HELP/JA/index.html", enter "http:// a.b.c.d/HELP/".
Page 182 7. Web Image Monitor...
Page 183: Loading Paper Into The Paper Tray
8. Adding Paper and Toner Loading Paper into the Paper Tray The method of loading paper varies for each tray type. • When replacing paper or removing jammed paper, make sure not to trap or injure your fingers. Bypass Tray Tray 1 Tray 2 Tray 3...
Page 184: Adding Paper And Toner
8. Adding Paper and Toner • Do not stack paper over the limit mark. If you load paper over the limit mark, the printed images may become slanted or a paper jam may occur. • Tray 1 EAT333 • Tray 2-5 EAT334 Load paper into every tray in the same way.
Page 185 Loading Paper into the Paper Tray Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the machine. EAT057 Place the tray on a flat surface. Squeeze the clip on the side fence and slide it to match the paper size. EAT325 Squeeze the end fence and slide it inward to match the standard size.
Page 186 8. Adding Paper and Toner EAT327 (mainly North America) Mount the attachment to the end fence when loading 5 × 8 size paper. You can use this attachment in Tray 1 only. EAT328 Load the new paper stack print side down. Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.
Page 187 Loading Paper into the Paper Tray EAT060 Adjust the paper size dial to match the size and feed direction of paper in the paper tray. EAT061 Lift the front side of the tray, and then slide it into the machine carefully until it stops. EAT062 To avoid paper jams, make sure the tray is securely inserted.
Page 188: Loading Paper Into The Bypass Tray
8. Adding Paper and Toner Loading Paper into the Bypass Tray Use the bypass tray to use OHP transparencies, adhesive labels, and paper that cannot be loaded in the paper trays. The maximum number of sheets you can load into the bypass tray depends on the paper type.
Page 189: Specifying Regular Sizes Using The Control Panel
Loading Paper into the Paper Tray Load paper face up until it stops, and then adjust both sides of the paper guide to match the paper width. EAT331 • When using the bypass tray, it is recommended that you set the paper direction to . •...
Page 190: Specifying A Custom Size Paper Using The Control Panel
8. Adding Paper and Toner Specifying a Custom Size Paper Using the Control Panel Press [Settings] on the [Home] screen. Press [Tray Paper Settings]. Press [Printer Bypass Paper Size]. Press [Custom Size]. If a custom size is already specified, press [Change Size]. Press [Horizontal].
Page 191 Loading Paper into the Paper Tray On the printer driver Check the settings of paper tray and paper type on the printer driver and make sure the settings match the loaded paper. On the control panel Press [Settings], [Tray Paper Settings], and then [Next]. Check the settings of the tray you use (bypass tray, tray 1, tray 2, tray 3 and tray 4) and make sure [Paper Type] and [Paper Thickness] match the loaded paper.
Page 192: Recommended Paper Sizes And Types
8. Adding Paper and Toner Recommended Paper Sizes and Types The recommended paper sizes and types for each tray are as described below. • When performing multiple sheet feeding, fan sheets thoroughly or load sheets one by one from the bypass tray.
Page 193: Paper Feed Unit
Recommended Paper Sizes and Types Paper Feed Unit Paper type and weight Paper size Paper capacity 64–120 g/m (17 lb. Bond– Select the paper size using the 500 sheets 44 lb. Cover) paper size dial on the Plain Paper 1–Thick Paper 1 tray: A4 , A5 , 8 ×...
Page 194: Bypass Tray
8. Adding Paper and Toner Bypass Tray Paper type and weight Paper size Paper capacity 60–220 g/m (16 lb. Bond– 100 sheets 80 lb. Cover) A4 , A5 , A6 , B5 JIS , Thin Paper–Thick Paper 3 B6 JIS , 8 ×...
Page 195: Notes On Special Paper
Recommended Paper Sizes and Types • Using the Printer function. page 129 "Basic Procedure for Printing Documents" *4 When loading OHP transparencies in the bypass tray, do not stack paper over the limit mark. *5 Load envelopes so that the height of the stack of envelopes does not exceed the limit mark of the bypass tray without pressing on the stack of envelopes.
Page 196: Unusable Paper
8. Adding Paper and Toner Paper Thickness Paper weight Plain Paper 2 75–90 g/m (20-24 lb. Bond) Middle Thick 91–105 g/m (24–28 lb. Bond) Thick Paper 1 106–135 g/m (28–36 lb. Bond) Thick Paper 2 136–170 g/m (36 lb. Bond–63 lb. Cover) Thick Paper 3 171–220 g/m (63–80 lb.
Page 197: Paper Storage
Recommended Paper Sizes and Types • Perforated paper • Slippery paper • Torn paper • Rough paper • Thin paper with little stiffness • Paper with a dusty surface Even supported types of paper may cause paper jams or malfunctions if the paper is not in good condition.
Page 198 8. Adding Paper and Toner • When prints are placed on mats made of chlorinated plastic in locations of high temperature for long periods of time • When prints are placed in locations of extremely high temperatures, such as near a heater...
Page 199: Thick Paper Orientation And Recommended Status
Thick Paper Orientation and Recommended Status Thick Paper Orientation and Recommended Status When using thick paper of 106–220 g/m (28 lb. Bond–80 lb. Cover), keep in mind the paper orientation or storage environment to prevent misfeeds and loss of image quality. Paper Storage •...
Page 200: Envelope Orientation And Recommended Status
8. Adding Paper and Toner Envelope Orientation and Recommended Status The way to place an original on the exposure glass and load envelopes varies depending on the shape and orientation of the envelopes. • Do not print on the following envelopes: •...
Page 201: Using The Copy Function
Envelope Orientation and Recommended Status Using the Copy Function Orientation of Exposure Glass Tray 2-5 Bypass Tray Envelopes Side-opening envelopes EAT886 Flaps: closed EAT884 EAT885 Flaps: closed Flaps: closed Side to be printed: face Side to be scanned: face Side to be printed: face down down When loading envelopes, specify the envelope size and thickness.
Page 202: Loading Orientation-Fixed Paper Or Two-Sided Paper
8. Adding Paper and Toner Loading Orientation-fixed Paper or Two-sided Paper To print onto letterhead paper or business letter paper on which logos or patterns are printed, confirm how to set the paper or the settings of this machine so that the original is printed onto the orientation- fixed (top to bottom) or two-sided paper correctly.
Page 203: Printing Onto Letterhead Paper Using The Printer Driver
Loading Orientation-fixed Paper or Two-sided Paper *2 If you place originals in the ADF and copy on orientation-fixed paper from the bypass tray without specifying the paper size, the image might be copied upside down. In order to make copies correctly, place the paper upside down or specify the paper size.
Page 204: Recommended Original Size And Weight
8. Adding Paper and Toner Recommended Original Size and Weight Original location Original size Original weight Exposure glass Up to A4 , 8 × 14 A4 –A6 50–120 g/m (13–44 lb. Cover) × 14 –5 × 8 *1 About 100 originals can be loaded on the ADF. Specifications can vary depending on the type and condition of the paper.
Page 205: Replacing The Toner
Replacing the Toner Replacing the Toner Toner is almost depleted when the "Check you have a print cartridge replacement(s)." message is displayed. Prepare a replacement print cartridge. See "Checking Inquiry Information", User Guide (Full Version). • Replace the toner after the message prompting replacement is displayed on the control panel. •...
Page 206: How To Replace The Toner
8. Adding Paper and Toner Replace the toner by following the procedure shown in the video. • You can transmit data in the fax or scanner function even after the toner runs out. However, you cannot transmit a fax when the number of times of reception and transmission performed in the fax function after the toner has run out and the number of times of communication not recorded in the Records exceeds a total of 200.
Page 207 Replacing the Toner Squeeze the clip on the print cartridge and lift it. EAT046 Put the used print cartridge in a plastic bag and seal it so that the toner does not spill out. EAT124 Remove the new print cartridge from the toner kit. EAT125...
Page 208 8. Adding Paper and Toner Shake the new print cartridge at least 10 times to the left and right so that the toner inside it spreads uniformly. EAT048 Insert the new print cartridge into the machine. Press the new print cartridge until it clicks into place. EAT050 EAT071...
Page 209: Precautions When Storing Toner
Replacing the Toner Lock the lever of the print cartridge. EAT051 Close the front cover. Precautions When Storing Toner • Do not store toner (new or used) or toner containers while toner is inside in a place with an open flame.
Page 210 8. Adding Paper and Toner • Do not absorb spilled toner (including used toner) using a vacuum cleaner. Absorbed toner may cause ignition or explosion due to electric contact sparks inside the vacuum cleaner. However, you can use a toner-compatible industrial vacuum cleaner. When toner is spilled, remove the spilled toner using a wet cloth so that the toner is not scattered.
Page 211: Disposing Exhausted Toners
Replacing the Toner Disposing Exhausted Toners You cannot reuse exhausted toners. When disposing a depleted print cartridge, place the cartridge in a box or plastic bag while paying attention not to spill any toner powder. (mainly Europe and Asia) If you want to discard your used toner container, please contact your local sales office. If you discard it by yourself, treat it as general plastic waste material.
Page 212: Replacing The Waste Toner Bottle
8. Adding Paper and Toner Replacing the Waste Toner Bottle The waste toner bottle needs to be replaced when the "Waste Toner Bottle is almost full." message is displayed. See "Checking Inquiry Information", User Guide (Full Version). Watching the Video for Replacing the Waste Toner Bottle See the video displayed on the control panel of the machine for the procedure to replace the waste toner bottle.
Page 213: How To Replace The Waste Toner Bottle
Replacing the Waste Toner Bottle How to Replace the Waste Toner Bottle Open the left cover. EAT053 Remove the waste toner bottle from the machine. EAT129 Close the bottle cap and put the full waste toner bottle in a plastic bag and seal it so that the toner does not spill out.
Page 214 8. Adding Paper and Toner Remove the new waste toner bottle from the toner kit. EAT131 Open the bottle cap and insert the new waste toner bottle into the machine. Leave the cap open. EAT054 Press the new waste toner bottle until it clicks into place. EAT055...
Page 215: Precautions When Replacing The Waste Toner Bottle
Replacing the Waste Toner Bottle Close the left cover. EAT056 Precautions When Replacing the Waste Toner Bottle • Do not store toner (new or used) or toner containers while toner is inside in a place with an open flame. The toner can ignite and result in burns or fire. •...
Page 216 8. Adding Paper and Toner • Do not leave the following items in a place where children can reach them: • Toner (new or used) • Toner containers while toner is inside • Toner-attached parts • When the following occurs while toner is handled, receive emergency measures first, and then consult a doctor if necessary.
Page 217: Disposing The Used Waste Toner Bottle
Replacing the Waste Toner Bottle Disposing the Used Waste Toner Bottle When disposing the used waste toner bottle, place the bottle in a box or plastic bag while paying attention not to spill any toner powder. (mainly Europe and Asia) If you want to discard your used waste toner bottle, please contact your local sales office.
Page 218 8. Adding Paper and Toner...
Page 219: Troubleshooting
9. Troubleshooting Alert Sounds The machine notifies you with an alert sound when a paper jam occurs, the original is left on the machine, or another problem occurs. Listen to the alert sound for one of the patterns described below, and perform the required procedure accordingly.
Page 220 9. Troubleshooting Sound pattern Condition Solution Five long beeps [Sound of Less Urgent Level] Check that an original is not left on the exposure glass and that paper is (repeating four times) loaded in the paper tray. Five short beeps [Sound of Urgent Level] Check the message displayed on the screen, and resolve the problem such...
Page 221: Checking The Indicators, Icons, And Messages On The Control Panel
Checking the Indicators, Icons, and Messages on the Control Panel Checking the Indicators, Icons, and Messages on the Control Panel The machine notifies you of the machine condition or status of an application with the [Check Status] indicator or a message displayed on the control panel. Check the status and resolve the problem accordingly.
Page 222 9. Troubleshooting Icon Condition Solution and reference Paper is jammed. See the animated illustration displayed on the control panel, and remove the jammed paper. page 290 "When Paper or an Original Is Jammed" An original has jammed. See the animated illustration displayed on the control panel, and remove the jammed original.
Page 223: When The [Check Status] Indicator Is Lit Or Flashing
Checking the Indicators, Icons, and Messages on the Control Panel When the [Check Status] Indicator Is Lit or Flashing The [Check Status] indicator notifies the user when the machine requires immediate attention. Flashing in red The machine is unavailable for use. Press [Check Status] and resolve the problem as soon as possible.
Page 224: When The Machine Cannot Be Operated
9. Troubleshooting When the Machine Cannot Be Operated • If a message is displayed on the screen, check the message. • page 228 "When a Message Appears and the Machine Cannot Be Operated" • When confirming or changing the settings in [Settings], press [Home] ( ) after completing the operation to close [Settings].
Page 225 When the Machine Cannot Be Operated Condition Cause Solution and reference Only the copy icon is The functions other than the The time required for a function to start up displayed when the copy function are starting varies depending on the function. Wait a machine is turned on.
Page 226 9. Troubleshooting Condition Cause Solution and reference You cannot interrupt Basic Authentication, Log in to the machine as the user who copying or scanning Windows Authentication, or started the copying or scanning operation even after pressing LDAP Authentication is or as the machine administrator, and press [Stop], and the login specified, and the user who [Stop].
Page 227 When the Machine Cannot Be Operated Condition Cause Solution and reference The screen remains The machine is in a Check the conditions in which the machine turned on and the condition that does not does not enter the sleep mode. machine does not enter allow the machine to enter page 9 "Turning On and Off the Power"...
Page 228: When The Machine Does Not Respond Correctly To An Operation From A Computer
9. Troubleshooting When the Machine Does Not Respond Correctly to an Operation from a Computer Condition Cause Solution and reference When using the address A certificate is not installed Install the certificate on the computer. book from Device on the computer when Consult your network administrator for the Manager NX, an SSL/TLS is enabled on the...
Page 229 When the Machine Cannot Be Operated Condition Cause Solution and reference "There is a problem with [Permit SSL / TLS • Click [Continue to this website (not this website's security Communication] is set to recommended).]. certificate." is displayed [Ciphertext Only]. •...
Page 230: When A Message Appears And The Machine Cannot Be Operated
9. Troubleshooting When a Message Appears and the Machine Cannot Be Operated Message Condition Solution and reference "Service Call" The machine needs to Consider repairing the machine. be repaired. SCxxx-xx Contact Serial No. of Machine "Functional Problems" A malfunction that Prepare for maintenance or consider repairing requires maintenance or the machine.
Page 231 When a Message Appears and the Machine Cannot Be Operated Message Condition Solution and reference "Please wait." The machine is Wait a while and do not turn off the power of preparing to perform a the machine. function or executing the image stabilization process.
Page 232 9. Troubleshooting wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. • page 9 "Turning On and Off the Power" • "Cover Open" • "Add Toner"/"Add Staples" •...
Page 233: When A Message Appears While Using The Copy Function
When a Message Appears While Using the Copy Function When a Message Appears While Using the Copy Function Message Condition Solution and reference "Original is too long. A paper size that is not Check the paper size supported in 2-Sided Cannot scan 2 sides."...
Page 234: When A Message Appears While Using Document Server
9. Troubleshooting When a Message Appears While Using Document Server For details about the messages that are displayed when printing a document, see the descriptions of the messages that are displayed in the copy function. page 231 "When a Message Appears While Using the Copy Function" Message Condition Solution and reference...
Page 235: When A Message Appears While Using The Fax Function
When a Message Appears While Using the Fax Function When a Message Appears While Using the Fax Function • When confirming or changing the settings in [Settings], press [Home] ( ) after closing [Settings]. • If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, prompting you to add paper.
Page 236: Messages That Appear When The Machine Cannot Connect To The Network
9. Troubleshooting Message Condition Solution and reference "Error occurred, and An original had jammed Press [Confirm], remove the jammed original, transmission was while sending a fax. and then send the fax again. cancelled." An error occurred Press [Confirm] and send the fax again. temporarily in the machine, or there was interference on the line...
Page 237 When a Message Appears While Using the Fax Function Message Condition Solution and reference "Network The SIP server could Specify the correct "SIP Server IP Address" in communication has not be accessed. [Settings] [Machine Features Settings] [Fax failed. Cannot access Settings] [Initial Settings] tab [SIP Settings].
Page 238 9. Troubleshooting Message Condition Solution and reference "Network The SMTP server could Check [SMTP Server] on the [Settings] communication has not be found. [Machine Features Settings] [System Settings] failed. Failed to [File Transfer] tab. connect to the The DNS server could Check [DNS Configuration] on the [Settings] destination.
Page 239 When a Message Appears While Using the Fax Function Message Condition Solution and reference "Network A malfunction is Check that the SMTP server and the computer communication has occurring on the SMTP specified as the transfer destination are functioning failed. Failed to send. server or the computer normally.
Page 240 9. Troubleshooting Message Condition Solution and reference "Network A malfunction is Check that the SMTP server and the destination communication has occurring on an SMTP computers are functioning normally. failed. Failed to send. server, the computer Please check the specified as the access privilege setting destination for Folder of the destination."...
Page 241 When a Message Appears While Using the Fax Function Message Condition Solution and reference "Network The user name and/or Select the forwarding destination in the address communication has password registered in book, press [Edit], and specify [Destinations] tab failed. Failed to send. the address book are [Folder] [Folder Authentication Info] again.
Page 242 9. Troubleshooting Message Condition Solution and reference "Network The destination device • Check that the computer specified as the communication has did not respond. destination is operating normally and failed. No response connected to the network. from the destination. • Check that the machine is connected to the Please check the cable network correctly.
Page 243 When a Message Appears While Using the Fax Function Message Condition Solution and reference "Network The user certificate Install a new user certificate. communication has (destination certificate) See "Encrypting Network Communication", User failed. The certificate of has expired. Guide (Full Version). destination is not currently valid.
Page 244 9. Troubleshooting Message Condition Solution and reference "Network The settings in [SIP Check that SIP Server IP Address in [Settings] communication has Server IP Address] [Machine Features Settings] [Fax Settings] failed. The IP address and [Effective [Initial Settings] tab [SIP Settings] and [Effective may be invalid.
Page 245: Messages That Appear When The Remote Fax Function Is Unavailable
When a Message Appears While Using the Fax Function Message Condition Solution and reference "Check whether there The machine is not Check that the LAN cable is connected to the are any network connected to the machine correctly. problems." network. [15-11] The POP3 (IMAP4) Check the settings in [POP3 / IMAP4 Settings],...
Page 246 9. Troubleshooting Message Condition Solution and reference "Connection with the Another main-machine is Register the sub-machine in remote machine has failed. registered in [Remote [Settings] [Machine Features There is a problem with the Machine]. Settings] [System Settings] remote machine structure. [Administrator Tools] tab Contact the administrator."...
Page 247 When a Message Appears While Using the Fax Function When a message that appear on the sub-machine Message Condition Solution and reference "Authentication with remote Authentication failed when Specify the same user authentication machine failed. Check user authentication is setting as the main-machine, and remote machine's enabled on the main- register a user who has the...
Page 248 9. Troubleshooting Message Condition Solution and reference "Connection with the Another sub-machine is Register the main-machine in remote machine has failed. registered in [Remote [Settings] [Machine Features There is a problem with the Machine]. Settings] [System Settings] remote machine structure. [Administrator Tools] tab Contact the administrator."...
Page 249 When a Message Appears While Using the Fax Function Message Condition Solution and reference "Transfer error has A network error occurred • Check that the machine is occurred. Check status of while transferring the data. connected to the network remote machine." correctly.
Page 250: When A Message Appears While Using The Printer Function
9. Troubleshooting When a Message Appears While Using the Printer Function • When confirming or changing the settings in [Settings], press [Home] ( ) after closing [Settings]. Messages that Appear without Error Codes Message Cause Solution and reference "Address Book is The address book is Try again later.
Page 251 When a Message Appears While Using the Printer Function Message Cause Solution and reference "An error occurred The settings in the Check the following in the printer driver: while processing an printer driver are • Is a value smaller than 600 dpi specified in Unauthorized Copy incorrect.
Page 252 9. Troubleshooting Message Cause Solution and reference "Cannot store data The paper size is Reduce the paper size of the document to send. The of this size." too large. document to send cannot be stored at a custom size. "Classification Code A classification Consult the machine administrator for the classification is incorrect.
Page 253 When a Message Appears While Using the Printer Function Message Cause Solution and reference "Compressed Data Compressed data is • Check that the tool used for creating the Error." corrupted. compressed data is functioning properly. • Check that the machine can communicate with the computer properly.
Page 254 9. Troubleshooting Message Cause Solution and reference "Exceeded max. The maximum Erase a Hold Print (Auto) document that is no longer number of files. number of Store needed. (Auto)" Print jobs or the See "Deleting Documents Stored in the Machine", User maximum number Guide (Full Version).
Page 255 When a Message Appears While Using the Printer Function Message Cause Solution and reference "Exceeded max. The maximum Reduce the number of pages to print. pages. Collate is number of sheets incomplete." that can be sorted has been exceeded. "Exceeded the When the print For details about the print volume use limitation, consult maximum unit count...
Page 256 9. Troubleshooting Message Cause Solution and reference "HDD is full." The area reserved Delete a registered form or font that is no longer for forms or fonts in necessary. PostScript 3 is full. "HDD is full. (Auto)" An overflow error •...
Page 257 When a Message Appears While Using the Printer Function Message Cause Solution and reference "Load following The paper tray • To proceed with printing after changing the paper paper in XXX. To specified in the setting, select a tray and press [Continue]. force print, select printer driver has no However, when Staple, Cover Sheet, Slip Sheet,...
Page 258 9. Troubleshooting Message Cause Solution and reference "Paper size and type The paper tray • To proceed with printing after changing the paper are mismatched. loaded with paper setting, select a tray and press [Continue]. When Select another tray of the size or type Staple, Cover Sheet, Slip Sheet, Chaptering, or from the following specified in the...
Page 259 When a Message Appears While Using the Printer Function Message Cause Solution and reference "Staple error The number of Check the number of sheets that can be stapled on the occurred. The job sheets that can be finisher in use. has been stapled was Staple capacity (80 g/m...
Page 260 9. Troubleshooting Message Cause Solution and reference "The print job has The amount of • Reduce the size of the document to send. been cancelled available space on • Erase documents that are no longer needed. because capture the hard disk See "Deleting Documents Stored in the Machine", file(s) could not be became low while...
Page 261 When a Message Appears While Using the Printer Function Message Cause Solution and reference "The selected paper A paper type that Print the document on paper of a type that can be fed type is not cannot be fed on on the machine.
Page 262: Messages That Appear With Error Codes
9. Troubleshooting Messages that Appear with Error Codes Check the system configuration list or print settings list. The details of the error may also be printed in the list. See "List / Test Print", User Guide (Full Version). Message Cause Solution and reference "84: Error"...
Page 263 When a Message Appears While Using the Printer Function • The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. • See "List / Test Print", User Guide (Full Version).
Page 264: When A Message Appears While Using The Scanner Function
9. Troubleshooting When a Message Appears While Using the Scanner Function • When confirming or changing the settings in [Settings], press [Home] ( ) after closing [Settings]. Messages that Appear on the Control Panel Message Cause Solution and reference "All the pages are The original was •...
Page 265 When a Message Appears While Using the Scanner Function Message Cause Solution and reference "Authentication with The user name/ Select the destination in the address book, press the destination has password are [Edit], and check the setting in [Destinations] tab failed.
Page 266 9. Troubleshooting Message Cause Solution and reference "Cannot write on the The memory storage Unlock the write-protection on the memory storage memory storage device is write- device. device because the protected. device is write- protected." "Cannot write on the The memory storage •...
Page 267 When a Message Appears While Using the Scanner Function Message Cause Solution and reference "Connection with PC The machine or the Check that the machine or the computer is has failed. Check the computer is not connected to the network correctly. For details about settings."...
Page 268 9. Troubleshooting Message Cause Solution and reference "Exceeded max. The number of Check the maximum number of characters. number of entered characters See "The Setting Values of the Transmission alphanumeric has exceeded the Function", User Guide (Full Version). characters." maximum. "Exceeded max.
Page 269 When a Message Appears While Using the Scanner Function Message Cause Solution and reference "Memory is full. Press The scan could not be Specify whether or not to save the scanned [Write] to write the completed because document to the memory storage device. current scanned data there was insufficient to the memory storage...
Page 270 9. Troubleshooting Message Cause Solution and reference "Some invalid The specified group When sending data to a destination other than an e- destination(s) contains either an e- mail address, press [Select]. contained. Do you mail destination want to select only and/or folder valid destination(s)?"...
Page 271: Messages That Appear On The Computer
When a Message Appears While Using the Scanner Function Message Cause Solution and reference "Transmission has A network error If the same message is displayed after scanning the failed." occurred while original again, consult the administrator. transferring the data "To check the current due to a busy status, press [Scan network or another...
Page 272 9. Troubleshooting Message Cause Solution and reference "Authentication password The SNMPv3 Consult the network administrator for the and/or authentication authentication SNMPv3 authentication information, and algorithm may be information registered in change the information registered in Network incorrect. Please check." Network Connection Connection Tool.
Page 273 When a Message Appears While Using the Scanner Function Message Cause Solution and reference "Entered User Code is The correct user code is Register the User Code on the [Details] not registered or you do not registered in the [Authenticate] tab in the TWAIN driver. For the not have access TWAIN drive when User Code, consult the user administrator.
Page 274 9. Troubleshooting Message Cause Solution and reference "Insufficient memory. Other applications are • Close applications on the computer. Close all other running on the • If the same message is displayed when applications, then restart computer, and the no other applications are running after scanning."...
Page 275 When a Message Appears While Using the Scanner Function Message Cause Solution and reference "Scanner is not available. The power of the • Check that the machine is turned on, and Check the scanner machine is not turned connected to the network correctly. connection status."...
Page 276 9. Troubleshooting Message Cause Solution and reference "Scanning has been The amount of available • Clear the [Read-ahead] check box in the aborted because space on the hard disk TWAIN driver. memory in Mainframe of the machine is • Erase documents that are no longer became full."...
Page 277 When a Message Appears While Using the Scanner Function Message Cause Solution and reference "User Authentication in The authentication Register the SNMPv3 authentication SNMPv3 connection has information is registered information in Network Connection Tool that is failed." incorrectly in Network installed on the computer with the TWAIN Connection Tool when driver.
Page 278: When Other Messages Appear
9. Troubleshooting When Other Messages Appear • When confirming or changing the settings in [Settings], press [Home] ( ) after closing [Settings]. Message Cause Solution and reference "Administrator The User When specifying Basic, Windows, or LDAP Authentication for User Management authentication, configure the User Management Management must be set privilege is...
Page 279 When Other Messages Appear Message Cause Solution and reference "Clean the scanning glass. The scanning glass Clean the scanning glass or guide plate. (Located next to the or guide plate of See "Cleaning the Machine", User Guide (Full exposure glass.)" the ADF is dirty.
Page 280 9. Troubleshooting Message Cause Solution and reference "Updating the destination A destination is Wait until the message disappears and do not turn list... Please wait. Specified being registered off the power of the machine. You may not be able destination(s) or sender's using Web Image to perform operations for a while depending on the name has been cleared."...
Page 281: Messages That Appear When Machine Login Fails
When Other Messages Appear Message Cause Solution and reference "Self checking..." The machine is The machine may perform periodic maintenance performing image during operations. The frequency and duration of adjustment maintenance depends on the humidity, operations. temperature, and printing factors such as number of prints, paper size, and paper type.
Page 282 9. Troubleshooting Message Cause Solution and reference "Authentication has An incorrect password Enter the correct password. failed." was entered. B/W/L0104-000 The Driver Encryption Consult the network administrator whether the Key is not registered Driver Encryption Key is required, and correctly in the TWAIN configure the driver accordingly.
Page 283 When Other Messages Appear Message Cause Solution and reference "Authentication has The account is locked Request the user administrator to unlock the failed." because the number of account. failed login attempts has B/W/L0208-000 exceeded the limit. B/W/L0208-002 "Authentication has Web Image Monitor or Try again later.
Page 284 9. Troubleshooting Message Cause Solution and reference "Authentication has ":" or other characters • Enter the correct login user name. failed." that cannot be used in a • Change the user name if it contains a login user name was W/L0406-003 space, ":"...
Page 285 When Other Messages Appear Message Cause Solution and reference "Authentication has [Off] is specified in the Set "Authentication" to a setting other than failed." authentication settings of [Off] in [Settings] [Machine Features the LDAP server. Settings] [System Settings] [Administrator L0406-201 Tools] tab [Program / Change / Delete LDAP Server].
Page 286 9. Troubleshooting Message Cause Solution and reference "Authentication has A user name that cannot Do not use "other", "admin", "supervisor", or failed." be specified in the login "HIDE*" in user account names. user name was W/L0606-004 specified. "Authentication has Web Image Monitor or Wait a while.
Page 287: Messages That Appear When Logging In To The Machine Using An Ic Card Fails
When Other Messages Appear • Enter the IP address in [Domain Name] to check the connection. If authentication can be performed using the IP address, check [DNS Configuration] or [WINS Configuration] again. • If authentication by IP address is not possible, check whether LM/NTLM is set to be denied in the domain controller security policy or domain security policy.
Page 288: Messages That Appear When The Ldap Server Is Unavailable
9. Troubleshooting Message Cause Solution and reference "Authentication has An incorrect PIN code Enter the correct PIN. failed." was entered. *0151-401 "Authentication has The card authentication Connect the card authentication device again. failed." device has been Connect the card authentication device to the removed or is not USB2.0 Interface Type A on the back left side *0153-402...
Page 289: Messages That Appear When There Is A Problem With The Certificate
When Other Messages Appear Message Cause Solution and reference "Exceeded time limit for The network is busy. Try again. LDAP server search. The setting information is Check the setting information of the [Settings] Check the server status." incorrect. [Machine Features Settings] [System Settings] [Administrator Tools] tab...
Page 290 9. Troubleshooting Message Cause Solution and reference "XXX because the Digital The device certificate Use a valid device certificate for the digital Signature's device used for the digital signature in PDF or PDF/A. certificate is not currently signature in PDF or See "Scanning an Original as a PDF with valid."...
Page 291: Messages That Appear When An Application Site Cannot Be Used
When Other Messages Appear Messages that Appear When an Application Site Cannot Be Used Message Cause Solution and reference "A server error has An unexpected error • See the server maintenance information in occurred." has occurred on the [Information]. server. •...
Page 292: When Paper Or An Original Is Jammed
9. Troubleshooting When Paper or an Original Is Jammed Remove the jammed sheet by following the procedure described in the animated illustration displayed on the control panel. If paper jams occur frequently, check the condition of the paper and the settings in [Tray Paper Settings].
Page 293: If Paper Jams Occur Frequently
When Paper or an Original Is Jammed • If the message remains displayed even after you remove the jammed paper, open the front cover completely and then close it. Check whether any paper is jammed in another location on the screen shown in Step 1 if the message persists.
Page 294 9. Troubleshooting Items to check Solution if applicable Are the sheets of paper • Correct the curl before loading the paper in the tray. When the curled? paper supports duplex printing, fan the paper thoroughly and turn over the paper. •...
Page 295 When Paper or an Original Is Jammed Items to check Solution if applicable Are the side fence and • Adjust the side fence or end fence so that there is no gap end fence in the paper between the fence and loaded paper. source tray of the •...
Page 296 9. Troubleshooting Tray Paper Settings Items to check Solution if applicable Do the paper size and • Specify a setting that matches the loaded paper in "Paper Size". the setting in [Settings] Press [Home] ( ) after specifying the settings. [Tray Paper Settings] match?
Page 297: 10. Specifications For The Machine
10. Specifications for the Machine Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label. EAT881 The following information is region-specific.
Page 298: List Of Specifications
10. Specifications for the Machine List of Specifications • We have licenses from the authors to use their software including open sources. Refer to the files in the Licenses folder included in the supplied CD-ROM for statements requested from the authors. •...
Page 299 List of Specifications Item Specifications Maximum original size (mainly Europe and Asia) (mainly North America) × 14 Original scanning area • Exposure Glass DZW788 1. Vertical: Up to 216 mm (8.5 inches) 2. Horizontal: Up to 356 mm (14.0 inches) •...
Page 300 10. Specifications for the Machine Item Specifications Paper weight • Tray 1, Bypass tray: page 190 "Recommended Paper Sizes and Types" • Duplex: 64–120 g/m (17 lb. Bond–44 lb. Cover) Missing image area (Copy) Print area DZX710 1. Leading edge: 4.0 ± 2.5 mm (0.16 ± 0.10 inches) 2.
Page 301 List of Specifications Item Specifications Resolution (scanning 600 × 600 dpi originals) Resolution (copying) 600 × 600 dpi Tone 256 tones Paper capacity (80 g/m page 190 "Recommended Paper Sizes and Types" 20 lb. Bond) Continuous copy run 1–999 sheets Duplex Standard Power requirements...
Page 302 10. Specifications for the Machine Item Specifications Power consumption (Main • IM 550F unit only) Ready: 87.4 W (mainly North During printing: 760 W America) Maximum: 1500 W • IM 600F Ready: 86.7 W During printing: 789 W Maximum: 1500 W •...
Page 303 List of Specifications Item Specifications Noise emission (Sound • IM 550F power level: Main unit Stand-by: 30.8 dB (A) only) Copying: 68.8 dB (A) • IM 600F Stand-by: 30.3 dB (A) Copying: 69.6 dB (A) • IM 600SRF Stand-by: 30.2 dB (A) Copying: 69.1 dB (A) Noise emission (Sound •...
Page 304 10. Specifications for the Machine Item Specifications Noise emission (Sound • IM 550F pressure level: Complete Stand-by: 20.5 dB (A) system) Copying: 60.9 dB (A) • IM 600F Stand-by: 21.1 dB (A) Copying: 60.6 dB (A) • IM 600SRF Stand-by: 21.0 dB (A) Copying: 61.5 dB (A) Noise emission •...
Page 305: Specifications For The Document Server
List of Specifications Specifications for the Document Server Item Specifications HDD (Document Server) Approx. 76 GB Maximum: 9,000 pages (Total number of pages that can be stored with all functions combined.) Copy/A4 original: Approx. 2,000 pages Printer/A4/600 dpi, 1 bit: Approx. 2,000 pages Scanner/Full Color/A4/200 dpi, 8 bits/JPEG: Approx.
Page 306 10. Specifications for the Machine Item Specifications Resolution • Standard: 8 × 3.85 lines/mm, 200 × 100 dpi (Standard character), 8 × 7.7 lines/mm, 200 × 200 dpi (Detail character) • Optional: 16 × 15.4 lines/mm, 400 × 400 dpi (Super Fine character) Transmission time 3 seconds at 28,800 bps, Standard resolution (JBIG transmission: 2...
Page 307 List of Specifications Item Specifications Communication Protocols • Transmission: SMTP, TCP/IP • Reception: POP3, SMTP, IMAP4, TCP/IP E-mail format Single/Multi-part, MIME Conversion Attached file forms: TIFF-F (MH, MR , MMR compression) Internet communication Send and receive e-mail with a computer that has an e-mail address Encryption method (for S/MIME forwarding)
Page 308 10. Specifications for the Machine Item Specifications Transmission protocol Recommendation: T.38, TCP, UDP/IP communication, SIP (RFC 3261 compliant), H.323 v2 Compatible machines IP-Fax compatible machines IP-Fax transmission function Specify an IP address and send faxes to an IP-Fax compatible fax through a network.
Page 309 List of Specifications Item Specifications Gatekeeper • InnovaPhone VoIP-Gateway IP305 Software version: v7 hotfix (09-70300.17) • Cisco Gatekeeper Software version: IOS12.1 (2) T Platform: Cisco2600XM, 3620, 3640, 3660, 3725, 3745, 7200, 7400 SIP server • Cisco SIP proxy server Software version: Version 2.0 •...
Page 310 10. Specifications for the Machine E-mail Transmission and Folder Transmission (Fax (Classic) only) Item Specifications Network • Standard: Ethernet (10BASE-T/100BASE-TX/1000BASE-T) • Option: IEEE 802.11a/b/g/n wireless LAN interface Scan line density • Standard: 200 × 100 dpi (Standard character) , 200 × 200 dpi (Detail character) •...
Page 311: Specifications For Printer
List of Specifications E-mail Reception Item Specifications Network • Standard: Ethernet (10BASE-T/100BASE-TX/1000BASE-T) • Option: IEEE 802.11a/b/g/n wireless LAN interface E-mail reception protocols POP3, SMTP, IMAP4, TCP/IP (Mail to Print) E-mail format Single/Multi-part, MIME Conversion File formats (Mail to Print) JPEG (JFIF), PDF Authentication methods SMTP-AUTH, POP before SMTP, A-POP Encryption method...
Page 312 10. Specifications for the Machine Item Specifications Printer language • Standard: PJL, RPCS, PCL 5e/XL, IRIPS PS3, IRIPS PDF Direct, MediaPrint (JPEG, TIFF) • Option: PostScript 3, PDF Direct, IPDS, XPS Interface • Standard: Ethernet (10BASE-T/100BASE-TX/1000BASE-T) USB2.0 (Type B) port USB2.0 (Type A) port (on the control panel) SD card slot (on the control panel) •...
Page 313: Specifications For Scanner
List of Specifications Item Specifications Store function Total number of documents that can be stored: Up to 100 documents Number of pages for each document that can be stored: Up to 2,000 pages Total number of pages of all documents that can be stored: Up to 9,000 pages •...
Page 314 10. Specifications for the Machine Item Specifications Scan speed • A4 : 60 pages/minute (black and white) 40 pages/minute (full color) • 8 × 11 : 62 pages/minute (black and white) 42 pages/minute (full color) When using the Scan to Folder (Original size: A4 /8 ×...
Page 315 List of Specifications Item Specifications Supported *1 The function can be used only in Scanner (Classic). E-mail transmission Item Specifications Scanning resolution 100 dpi, 200 dpi, 300 dpi, 400 dpi, 600 dpi Protocol SMTP Output format TIFF, JPEG, PDF, High Compression PDF, PDF/A *1 Supporting Web mail transmission *2 Supporting SMTP over SSL •...
Page 316 10. Specifications for the Machine Item Specifications Output format TIFF, JPEG, PDF, High Compression PDF, PDF/A • When you select [PDF], [High Compression PDF], or [PDF/A] for the file format, you can attach a digital signature. You can also specify the security settings for [PDF] or [High Compression PDF]. •...
Page 317: Specifications For The Adf
List of Specifications Item Specifications Operating system • Windows 7/8.1/10 • Windows Server 2008/2008 R2/2012/2012 R2/2016/2019 (WIA scanner can function under both 32- and 64-bit operating systems.) *1 The maximum resolution depends on the scan size. Specifications for the ADF Item Specifications Mode...
Page 318: Specifications For Ieee 1284 Interface Board
10. Specifications for the Machine Item Specifications Power requirements Power is supplied from the main unit. Maximum power 13 W or less consumption Dimensions 380 × 410 × 121 mm (15.0 × 16.2 × 4.8 inches) (W × D × H) Weight Approx.
Page 319: Specifications For Device Server Option
List of Specifications • Web Image Monitor is supported. • The transmission rates of 300 Mbps in the 5 GHz band and 130 Mbps in the 2.4 GHz band are theoretical values of the wireless LAN specification. The actual transmission rate may be lower, depending on the operating environment.
Page 320: The Setting Values Of The Transmission Function
10. Specifications for the Machine The Setting Values of the Transmission Function • Depending on the type or settings of a document or original, you may not be able to specify or enter the maximum number of destinations or characters. Send Email Item Value...
Page 321: Send To Folder
The Setting Values of the Transmission Function Send to Folder Item Value Remarks Maximum number of characters 256 characters in a path name specified for the SMB protocol Maximum number of characters 64 characters in a user name specified for the SMB protocol Maximum number of characters 64 characters...
Page 322: Broadcast Transmission
10. Specifications for the Machine Broadcast Transmission Item Value Remarks Total number of destinations that can be specified for Send Email and Send to Folder Number of destinations that can Up to 100 items can be be specified when sending a specified when entering an item document by Send Email manually (including the items...
Page 323: Printable Area And Margin
Printable Area and Margin Printable Area and Margin 4.0 ± 2.5 mm (0.16 ± 0.10 inches) Print area Print area Approx. 4.0 mm (0.16 inches) Approx. 4.0 mm (0.16 inches) 4.0 ± 2.5 mm (0.16 ± 0.10 inches) EAT900 • The machine does not support edge-to-edge printing. To minimize the margins, specify the maximum printable area with the settings on the printer driver.
Page 324: Machine Options
10. Specifications for the Machine Machine Options Guide to Functions of the Machine’s External Options EAT882 (1) Options Mounted on the Machine’s Bottom EAT883 Option Description Paper Feed Unit Paper is loaded here. You can load up to 500 sheets of paper. Caster Table for To use the paper feed unit, attach the caster table.
Page 325 Machine Options This allows you to send and receive fax documents at high resolution (Super Fine), and also to receive fax documents at high resolution (Fine). This enables you to increase the number of sheets of originals that can be stored in memory. •...
Page 326 10. Specifications for the Machine • The Ethernet interface and wireless LAN board cannot be used simultaneously.
Page 327: Functions Requiring Optional Configurations
Functions Requiring Optional Configurations Functions Requiring Optional Configurations When options are installed, the functions and interface of this machine can be expanded. • The options that can be installed differ depending on the models. page 322 "Machine Options" Copy Function Function/Reference Option (mainly North America)
Page 328: Printer Function
10. Specifications for the Machine Printer Function Function/Reference Option Genuine Adobe PostScript 3 PostScript 3 unit XPS card *1 If an optional Genuine Adobe PostScript 3 is installed, the built-in standard PostScript 3 cannot be used. Scanner Function Function/Reference Option Creating PDF files with OCR text information OCR unit See "Scanning an Original as a PDF File with...
Page 329 Functions Requiring Optional Configurations Function/Reference Option (mainly North America) Enhanced Security HDD Specifying the HDD authentication code...
Page 330: Function Compatibility
10. Specifications for the Machine Function Compatibility Function Compatibility The chart shows Function Compatibility when [Interleave Priority] is set to [Switch Every Specified No.]. : Simultaneous operations are possible. : Operation is enabled when the relevant function key is pressed and remote switching (of the scanner/external extension) is done. : Simultaneous operations are not possible.
Page 331 Function Compatibility Function Compatibility The symbols in the cells have the following meanings: Blank: These modes can be used together. : These modes cannot be used together. The second mode selected will be the mode you are working in. : These modes cannot be used together. The first mode selected will be the mode you are working in. Functions Function selected second Functions...
Page 332 10. Specifications for the Machine...
Page 333: 11. Legal And Contact Information
11. Legal and Contact Information Environmental Regulations ENERGY STAR Program (mainly North America) ® ENERGY STAR Program Requirements for Imaging Equipment ® This company is a participant in the ENERGY STAR Program. This machine is compliant with the regulations specified by the ®...
Page 334: User Information On Electrical And Electronic Equipment (Mainly Europe)
11. Legal and Contact Information Power Power Time to Time to Model Consumption Consumption Recover from Duplex Recover from Name in Sleep in Low Power Low Power Function Sleep Mode Mode Mode Mode IM 550F 0.60 W 54.83 W 25 seconds 9 seconds Standard IM 600F...
Page 335 Environmental Regulations For more detailed information on collection and recycling systems for this product, please contact the shop where you purchased it, your local dealer or sales/service representatives. All Other Users If you wish to discard this product, please contact your local authorities, the shop where you bought this product, your local dealer or sales/service representatives.
Page 336: Environmental Advice For Users (Mainly Europe)
For details about the return program, please refer to the Web page below or consult your service person. https://www.ricoh-return.com/ Energy efficiency The amount of electricity a machine consumes depends as much on its specifications as it does on the way you use it.
Page 337: Trademarks (User Guide)
The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ricoh Company, Ltd. is under license. Firefox is registered trademarks of the Mozilla Foundation. Dropbox is a registered trademark or trademark of Dropbox, Inc.
Page 338 11. Legal and Contact Information ® ® Microsoft Windows ® ® Microsoft Windows 8.1 Pro ® ® Microsoft Windows 8.1 Enterprise • The product names of Windows 10 are as follows: ® ® Microsoft Windows 10 Home Premium ® ® Microsoft Windows 10 Pro...
Page 339 Trademarks (User Guide) ® ® Wi-Fi and Wi-Fi Direct are registered trademarks of Wi-Fi Alliance. Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks. Microsoft product screen shots reprinted with permission from Microsoft Corporation.
Page 340 MEMO...
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This manual is also suitable for:

Im 600 series Im 550f Im 600f Im 600srf

Ricoh IM 550 Series User Manual

1 Getting Started

2 Copy

3 Fax

4 Print

5 Scan

6 Document Server

7 Web Image Monitor

8 Adding Paper and Toner

9 Troubleshooting

10 Specifications for the Machine

11 Legal and Contact Information

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Summary of Contents for Ricoh IM 550 Series