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9. Troubleshooting
Message
"Authentication has
failed."
B/W/L0104-000
"Authentication has
failed."
B/W/L0206-002
"Authentication has
failed."
B/W/L0206-003
"Authentication has
failed."
B/W/L0207-001
280
Cause
An incorrect password
was entered.
The Driver Encryption
Key is not registered
correctly in the TWAIN
driver.
An incorrect login user
name or password was
entered.
A user has attempted to
log in to the functions
that can be accessed
only by the
administrator such as
[Settings] when
[Application
Authentication
Management] is
specified.
":" or another character
that cannot be used in a
login user name was
entered.
Web Image Monitor or
another method was
used to edit or create a
backup of the address
book.
Solution and reference
Enter the correct password.
Consult the network administrator whether the
Driver Encryption Key is required, and
configure the driver accordingly.
See "Specifying Login Information in the Printer
Driver", User Guide (Full Version).
See "Specifying Login Information in the LAN-
Fax Driver", User Guide (Full Version).
The network administrator can check the
setting of "Driver Encryption Key" in [Settings]
[Machine Features Settings]
Settings]
[Administrator Tools] tab
[Extended Security].
Enter the correct login user name and
password.
The user needs to log in from the application
login screen.
• Enter the correct login user name.
• Change the user name if it contains a
space, ":" or other unusable characters.
Wait a while.
[System
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