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9. Troubleshooting
Message
"Insufficient memory.
Close all other
applications, then restart
scanning."
"Insufficient memory.
Reduce the scanning
area."
"Invalid Winsock version.
Please use version 1.1 or
higher."
272
Cause
Other applications are
running on the
computer, and the
amount of free memory
is insufficient.
The memory allocated
for the scanner function
is insufficient.
Winsock is corrupted.
Solution and reference
• Close applications on the computer.
• If the same message is displayed when
no other applications are running after
starting the computer, uninstall the
TWAIN driver, restart the computer, and
then install the TWAIN driver again.
• Reduce the scan size or resolution. You
may be able to resolve the error also by
reducing the brightness value when
Duotone (black and white) or a high
resolution is specified.
• Specify [No Compression] on the [Initial
Settings]
[Compression] tab in the
TWAIN driver.
Restore Winsock on the computer.
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