Page 1 Legal and Contact Information For information not found in this manuals, see the online manuals available on our web site (https://www.ricoh.com/) or via the control panel. For safe and correct use, be sure to read Safety Information before using the machine.
Page 3: How To Read The Manuals
How to Read the Manuals Symbols Used in the Manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
Page 4: Table Of Contents
TABLE OF CONTENTS How to Read the Manuals..........................1 Symbols Used in the Manuals........................1 1. Getting Started Turning On and Off the Power.......................... 9 Turning On the Main Power.......................... 9 Turning Off the Main Power........................10 Energy Saving Mode...........................10 Guide to Names and Functions of Components....................12 Front and Right View............................13 Rear and Left View............................15 Names and Functions of the Control Panel....................17...
Page 5 Changing the Login Password........................42 Placing an Original on the Exposure Glass....................44 Placing an Original in the Auto Document Feeder (ADF)................46 Placing Originals in the ADF........................47 2. Copy Basic Procedure for Copying Documents...................... 51 Making Enlarged or Reduced Copies......................53 Specifying a Copy Ratio or Size........................
Page 6 Registering the Machine in [Print & Scan] or [Printers & Scanners]............92 Specifying the Option Settings........................95 Basic Procedure for Printing Documents......................97 Printing a Document in Windows....................... 97 Printing a Document in OS X/macOS....................... 99 Printing on Both Sides of Paper........................102 Specifying 2-sided Print (Windows)......................
Page 7 Web Image Monitor Screen........................137 Specifying Web Image Monitor Help..................... 138 7. Adding Paper and Toner Loading Paper into the Paper Tray.......................141 Loading Paper into Tray 1 to 3........................ 141 Loading Paper into the Bypass Tray......................144 Specifying the Paper Size That Is Not Automatically Detected.............145 Recommended Paper Sizes and Types......................147 Tray 1.................................
Page 8 When the [Check Status] Indicator is Lit or Flashing................174 When the Machine Cannot Be Operated....................176 When the Machine Does Not Respond Correctly to an Operation on the Control Panel....176 When the Machine Does Not Respond Correctly to an Operation from a Computer....... 179 When a Message Is Displayed and the Machine Cannot Be Operated..........
Page 9 Broadcast Transmission..........................230 Printable Area and Margin...........................231 Machine Options............................233 Guide to Functions of the Machine’s External Options................233 Guide to Functions of the Machine’s Internal Options................234 Function Compatibility...........................235 10. Legal and Contact Information Environmental Regulations..........................237 Energy Saving Functions...........................237 User Information on Electrical and Electronic Equipment..............238 Note for the Battery and/or Accumulator Symbol (For EU countries only).........
Page 11: Getting Started
1. Getting Started Turning On and Off the Power To turn the machine on and off, press the main power switch on the right of the machine. • When you are using the fax function on the machine, do not turn the power off under normal operation.
Page 12: Turning Off The Main Power
1. Getting Started Turning Off the Main Power • Do not turn off the power while the machine is in operation. To turn the power off, confirm that the operation is finished. • Do not hold down the main power switch while turning off the main power. Doing so forcibly turns off the machine’s power and may damage the memory and cause malfunctions.
Page 13 Turning On and Off the Power • In this mode, you can scan documents, send faxes, receive faxes into memory, change the machine settings on the control panel, and perform other operations that do not require printing. Low Power Mode If you do not use the machine for a certain period after an operation, the display will turn off and the machine goes into Low Power mode.
Page 14: Guide To Names And Functions Of Components
Guide to Names and Functions of Components • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. • When touching the machine, you may experience a static shock which is harmless to humans. For details, refer to the following: https://www.ricoh-europe.com/support/health-safety/ricoh-static-shock.html...
Page 15: Front And Right View
Guide to Names and Functions of Components Front and Right View EBW112 1. ADF cover Open this cover to remove originals jammed in the ADF. 2. Input tray for the ADF If you load a stack of originals here, the ADF will automatically feed the originals one by one.
Page 16 1. Getting Started 3. Exposure glass cover Lower the cover over originals placed on the exposure glass. 4. Exposure glass Place originals facedown here. 5. ADF tray extender Pull this extender out to prevent originals larger than B4 or 8 ×...
Page 17: Rear And Left View
After large-volume printing, the ventilation fan may continue to work to lower the temperature inside the machine. 2. Ethernet interface Used the port to connect the machine to the network or to use the remote management service (RICOH @Remote) over the Internet. 3. USB2.0 Interface Type B Use the port to connect the machine and the computer with the USB cable.
Page 18 1. Getting Started 5. Line: G3 interface unit connector Connect the line for fax use. 6. Power Socket For connecting the power cord to the machine.
Page 19: Names And Functions Of The Control Panel
Names and Functions of the Control Panel Names and Functions of the Control Panel The touch panel (Smart Operation Panel) that displays the operation screen of the machine is referred to as the "Control Panel". • On the left side of the control panel, interfaces for connecting external devices and slots to insert an SD card/USB flash memory device are provided.
Page 20: Led Indicators
23 "Intuitive Screen Operation Using Fingertips" 3. NFC tag Used to connect the machine and a smart device with the RICOH Smart Device Connector. See "Using the Machine Functions from a Mobile Device", User Guide (Full Version). • You can adjust the angle of the control panel to improve visibility.
Page 21 Names and Functions of the Control Panel 1. Media access indicator Flashes when data is being read from or written to an SD card While the machine is accessing the SD card or USB flash memory device, do not turn the power off or remove the media.
Page 22: Changing The Display Language
1. Getting Started Changing the Display Language You can change the language used on the display. English is set as default. On the Home screen, press [Change Language] widget. Select the display language. Press [OK].
Page 23: How To Use The Home Screen
How to Use the Home Screen How to Use the Home Screen Press [Home] ( ) at the bottom center of the screen to display the Home screen on which icons for each function are shown. On the Home screen, you can register frequently used shortcuts and widgets. •...
Page 24 1. Getting Started See "Browser Settings", User Guide (Full Version). 4. [Login]/[Logout] These keys are displayed when user authentication is enabled. Press the keys to log in to or log out from the machine. page 38 "Logging In from the Control Panel" 5.
Page 25: Intuitive Screen Operation Using Fingertips
How to Use the Home Screen To display the information about Toner remaining, specify [Display Time/Remaining Toner] of [Screen Features Settings] to [Remaining Toner]. 14. [Check Status] Press to check the following system statuses of the machine. This lights up in red when an error occurs. •...
Page 26 1. Getting Started DZB182 Press and hold (for displaying the available menu screen) Press and hold on a blank area on the screen to display the menu screen. On the Home screen you can add a folder or change the wallpaper from the menu. DZB183 In some applications, you can also use the following actions to operate the screen: Pinch-in (for zooming out the screen)
Page 27 How to Use the Home Screen Pinch-out (for zooming in the screen) Touch the screen with your thumb and forefinger, and spread them apart. You can also zoom in the screen by tapping the screen twice quickly. When you quickly tap the screen twice again, the screen returns to full display.
Page 28: How To Use The Copy Screen
1. Getting Started How to Use the Copy Screen You can select from one of two types for the Copy screen: Standard View (factory-default) The basic functions that are used frequently are displayed with big keys. Scroll down the screen to see the keys used to configure the functions for finishing or editing.
Page 29: How To Use The Copy Screen (Standard View)
How to Use the Copy Screen How to Use the Copy Screen (Standard View) EBW656 1. Copy function keys Press a key to select the function to assign to the key. Flick up and down on the screen to display the keys out of the visible area.
Page 30: How To Use The Copy Screen (Full View)
1. Getting Started 6. Select One Touch Job You can see the preset settings in the machine. "Economy" and "Copy to same size" are available as recommended settings. How to Use the Copy Screen (Full View) EBW657 1. Copy function keys Press a key to select the function to assign to the key.
Page 31: How To Use The Fax Screen
How to Use the Fax Screen How to Use the Fax Screen There are five kinds of functions and settings on the Fax screen. EBW658 1. Job Status You can browse and print the transmission and reception history. 2. Transmission settings You can specify the additional features to use when sending a fax, configure the scan settings appropriately for the original to scan.
Page 32: How To Use The Scanner Screen
1. Getting Started How to Use the Scanner Screen There are five kinds of functions and settings on the Scanner screen. EBW659 1. Destination type selection You can switch between [Scan to Email] and [Scan to Folder]. The items displayed in the address book and destination entry screen for manual entry also change when you switch the destination type.
Page 33: Adding A Frequently Used Application Or Widget To The Home Screen
Adding a Frequently Used Application or Widget to the Home Screen Adding a Frequently Used Application or Widget to the Home Screen You can use a frequently used icon or widget easily by adding it to the Home screen. You can organize the icons on the Home screen as you like by changing their order or using folders.
Page 34: Moving Or Deleting Icons And Widgets
1. Getting Started Press and hold the icon or widget to be added to the Home screen. • Select the [WIDGET] tab to add a widget, or select the [PROGRAM] tab to add a program. After the screen changes to the Home screen, move the icon or widget to the desired position and release it.
Page 35 Adding a Frequently Used Application or Widget to the Home Screen When the "Add to Home Screen" screen is displayed, press [Folder]. DZC188 Open the created folder, press and hold its title, and then change the folder name. You can enter up to 30 characters for a folder name. Drag the icon and release it over the folder.
Page 36: Registering Frequently Used Settings As A Program
1. Getting Started Registering Frequently Used Settings as a Program You can register a "program" made of a combination of the functions used in the Copy, Fax, or Scanner, such as the scan setting, output setting, and address. • You can load the registered program easily from the application screen. EBW689 •...
Page 37 Registering Frequently Used Settings as a Program On the Home screen, press [Copy], [Fax], or [Scanner]. Specify scan and output settings to be registered as a program. Press [Menu] ( Press [Set Current Settings to Program]. EBW690 Press a program number to register the settings. Enter a program name and select an icon, and then press [OK].
Page 38: Changing The Contents Of The Program
1. Getting Started Press [Place] to place the registered icon on the Home screen. Press [Exit]. Changing the Contents of the Program You can change a part of the program and overwrite it or change the contents and register them as a new program.
Page 39 Registering Frequently Used Settings as a Program Press [Menu] ( ), and then press [Set Current Settings to Program]. EBW692 Select a program number to register the changed settings. • To overwrite the program, select the number of the loaded program. •...
Page 40: Logging In From The Control Panel
1. Getting Started Logging In from the Control Panel When the machine is configured by the administrator to restrict use by unauthorized users, you must authenticate your login information before starting the operation. The authentication methods are described below. • When Basic Authentication, Windows Authentication, or LDAP Authentication is configured on the machine, enter the user name and password for authentication to log in to the machine before starting operation.
Page 41: Logging In By Entering The User Name And Password
Logging In from the Control Panel • If the machine is not used for a specified period, the user is automatically logged out (Auto Logout). The default setting for Auto Logout is 3 minutes. The period of Auto Logout can be changed by [Auto Logout Timer] of [Timer Settings] or the Auto Logout setting can be disabled.
Page 42: Logging In Using An Ic Card
1. Getting Started • If an incorrect password is entered a specified number of times, login with the same name is disabled (Lockout Function). The default setting for unsuccessful attempts before a user is locked out is five. If the user is locked out, the administrator must release the lockout. •...
Page 43: Logging In Using A Mobile Device
Logging In Using a Mobile Device Log in to the machine using the RICOH Smart Device Connector app on your mobile device. You need a mobile device that supports Bluetooth Low Energy (BLE).
Page 44: Changing The Login Password
1. Getting Started Enter the user code, and then press [OK]. EBW666 • When you finish the operation of the application, press [Energy Save] ( ) or press and hold [Reset] to release the authentication status. Changing the Login Password When Basic Authentication, Windows Authentication, or LDAP Authentication is configured on the machine, change the password periodically to prevent use of the machine by an unauthorized person.
Page 45 Logging In from the Control Panel Press the [User Management / Others] tab [User Management]. EBW668 Enter the new login password, and then press [OK]. EBW669 You can enter up to 128 characters. Press [Settings]. After completing the procedure, press [Home] (...
Page 46: Placing An Original On The Exposure Glass
1. Getting Started Placing an Original on the Exposure Glass Use the exposure glass to scan originals that cannot be placed in the auto document feeder (ADF), such as books and license cards. • When lowering the ADF, do not place your hands on the hinges and exposure glass. Your hands or fingers are caught, which can result in injury.
Page 47 Placing an Original on the Exposure Glass EBW115 • Do not open or close the ADF with your hands placed in the space between the ADF and exposure glass. EBW116...
Page 48: Placing An Original In The Auto Document Feeder (Adf)
1. Getting Started Placing an Original in the Auto Document Feeder (ADF) The ADF automatically scans multiple sheets of originals or two-sided originals at one time. When scanning a two-sided original, the machine scans the front side of the original first, and then turns it over to scan the back side.
Page 49: Placing Originals In The Adf
Placing an Original in the Auto Document Feeder (ADF) • When loading an original written by pencil on the ADF, the original may be dirty from by being scraped. • Correct an original that tends to curl before setting on the machine. •...
Page 50 1. Getting Started Do not stack the originals beyond the limit mark. DZX108 • To scan originals larger than B4 or 8 × 14 size, raise the ADF’s extender on the ADF output tray. EBW152 • When using the ADF to scan originals with a paper weight less than 42 g/m (11 lb.
Page 51 Placing an Original in the Auto Document Feeder (ADF) DZW109...
Page 52 1. Getting Started...
Page 53: Copy
2. Copy Basic Procedure for Copying Documents Set the original on the exposure glass or auto document feeder (ADF) to make a copy. • If the previous setting is still active, press [Reset] before copying. Press [Copy] on the Home screen. Place the original.
Page 54 2. Copy • When you place the original on the ADF, the process of copying the original starts. • When you place the original on the exposure glass, the copy process starts according to the setting contents. To make a copy of the second page or back side of the original, place the original accordingly on the exposure glass, and then press [Start].
Page 55: Making Enlarged Or Reduced Copies
Making Enlarged or Reduced Copies Making Enlarged or Reduced Copies You can enlarge or reduce the original when copying with the following methods: • Enlarging or reducing at a specified reduction ratio or into a specified size (Zoom/Reduce/ Enlarge/Size Magnification) •...
Page 56 2. Copy Press [Copy Ratio] and select a copy ratio or size. To specify a copy ratio or size other than the displayed setting, press [Others] and perform the following procedure. Specifying a copy ratio (Zoom/Reduce/Enlarge) Enter a value or select the copy ratio. EBW201 Specifying a size (Size Magnification) Press [Specify Copy Size] and enter the length of the original and copied image.
Page 57: Enlarging Or Reducing According To The Paper Size
Making Enlarged or Reduced Copies EBW202 • See "Reproduction Ratio", User Guide (Full Version). Enlarging or Reducing According to the Paper Size The original is enlarged or reduced to fit on the specified paper size (Scale to Paper Size) DZB236 The document sizes that can be detected automatically are shown in the table below.
Page 58 2. Copy Press [Copy] on the Home screen. Place the original. See "Placing an Original on the Scanner", User Guide (Full Version). On the Copy screen, press [Copy Ratio] and [Fit to Paper Size]. DZC237 Select the tray loaded with the paper to use. When the orientations of the original and paper in the paper tray do not match, the machine rotates the copied image automatically.
Page 59: Duplex Copying
Duplex Copying Duplex Copying You can copy two 1-sided pages or one 2-sided page onto the front and back sides of a single sheet of paper. DZB251 The size of the original that can be copied differs from that of the 1-sided copy. page 164 "Recommended Original Size and Weight"...
Page 60 2. Copy • Original Direction: Specify the orientation to place the originals. • Original Setting: Specify the condition of the originals to copy (1 sided/2 sided (Page Opening Direction)). • Print Side Setting: Select the finish from [Open to Right/Left] or [Open to Top]. 3.
Page 61: Combining And Copying A Multi-Page Original Onto A Single Sheet Of Paper
Combining and Copying a Multi-page Original onto a Single Sheet of Paper Combining and Copying a Multi-page Original onto a Single Sheet of Paper You can copy multiple sheets in an original onto one side or both sides of a sheet of paper to save paper.
Page 62 2. Copy 2. Specify about the original, print side, and combining. • Original Direction: Specify the orientation to place the originals. • Original Setting: Specify the condition of the originals to copy (1 sided/2 sided (Page Opening Direction)). • Print Side Setting: Specify the condition of the copied sheet (1 sided/2 sided (Page Opening Direction)).
Page 63 Combining and Copying a Multi-page Original onto a Single Sheet of Paper Press [Start]. When placing the originals on the exposure glass, press [Finish Scn] after scanning all of the originals if necessary according to the number of originals. • The minimum copy ratio in the Combine function is 25%. For example, if you copy an A3 (11 × 17)-size original onto A4 (8 ×...
Page 64: Copying Onto Envelopes
2. Copy Copying Onto Envelopes To copy onto envelopes, set them in the bypass tray. • The Duplex Copy function cannot be used for envelopes. If Duplex Copy is specified, press the [Reset] key to cancel the setting. Press [Copy] on the Home screen. Set the envelope in the bypass tray with the copying side face down.
Page 65 Copying Onto Envelopes Check that the selected envelope size is correct, and then press [OK]. EBW214 • If the selected envelope size is not the same as the actual size, select the correct envelope size. • When you select [Custom Size], enter the envelope size. When the envelope is set with the flap opened, be sure to include the width of the flap.
Page 66: Copying In Page Order Or For Each
2. Copy Copying in Page Order or for Each Page Number When copying two or more copies of multi-page originals, you can specify the page order as described below. Sort Copies in the order of the original. DZB241 Rotate Sort Copies in the order of the original and outputs by rotating each copy set.
Page 67 Copying in Page Order or for Each Page Number Select the function to specify. Press [Start]. • When selecting [Sort] or [Rotate Sort] and placing an original on the exposure glass, a single set of copies is made. After scanning all of the originals, press [Finish Scn] to copy the rest of the sets.
Page 68 2. Copy...
Page 69: Fax
3. Fax Basic Procedure for Transmitting Faxes The machine scans an original to transmit it by fax into the machine's memory before establishing a communication with the destination (Memory Transmission). Press [Fax] on the Home screen. Place the original in the ADF or on the exposure glass. See "Setting an Original to Send by Fax on the Scanner", User Guide (Full Version).
Page 70 3. Fax EBW252 Press [Start]. To cancel transmission after scanning the original, press [Stop] and operate in [Job Status] [Transmission Standby File]. See "Confirming and Handling a Document in the Fax Queue", User Guide (Full Version). • If the telephone line you are connected to requires time to connect to the public line after you dial the external number, enter a [Pause] after entering the number to specify the time to wait before dialing the number.
Page 71: Registering Fax Numbers In The Address Book
Registering Fax Numbers in the Address Book Registering Fax Numbers in the Address Book By registering the destinations to which you frequently send faxes together with the send conditions in the address book, you can easily send faxes. Registering a Fax Number and Send Conditions Press [Address Book] on the Home screen.
Page 72 3. Fax Press [Destinations] tab [Fax]. EBW699 Specify the Fax Destinations and send conditions. • International Transmission Mode: Specify whether to reduce errors occurring when sending abroad. • Fax Header: Select the name of the sender printed on the reception sheet of the destination. Register the fax header in advance.
Page 73: Changing/Deleting The Registered Data Such As Fax Number
Registering Fax Numbers in the Address Book • Display Priority: When the destinations are sorted in the order of priority, a destination with higher priority is displayed prior to that with lower priority. The destinations with the same priority are displayed in the order of registration. •...
Page 74: Viewing The Transmission Result Of Sent Faxes
3. Fax Viewing the Transmission Result of Sent Faxes You can check the result of a fax transmission on the fax screen, in various reports, or on the screen of a computer. Communication Failure Report is printed when a fax could not be sent to all specified destinations by Memory Transmission.
Page 75: Checking The Result In Communication Failure Report
Viewing the Transmission Result of Sent Faxes • The transmission results from among the total number of both transmission and reception results, which cannot exceed 60, are displayed. • "--LAN-Fax -->" is shown as the result of transmission to the machine when you send a fax from your computer.
Page 76 3. Fax Click [Transmission] under [Fax History]. Confirm the transmission history. • Click [Details] to view the details. EBW275 • To save the history as a list to a file in the CSV format, click [Download Transmission List]. EBW276 Click [Logout] and then close the Web browser.
Page 77: Print
4. Print Installing the Printer Driver by Using Device Software Manager Installer Device Software Manager is a support utility for driver installation in Windows. Device Software Manager helps you to detect the latest driver via the internet automatically according to the computer you are using and install it with a simple procedure.
Page 78 4. Print On the "Quality Improvement Program" screen, select [I will participate in the Quality Improvement Program] or [I will not participate in the Quality Improvement Program], and then click [Next]. On the "Driver Update Notification Setting" screen, specify whether to display the message about the driver update, and then click [Next].
Page 79: Installing Device Software Manager From The Downloaded File
Installing the Printer Driver by Using Device Software Manager Installer The installation of the driver starts. • If "Could not verify publisher" is displayed at the beginning of installation, continue the installation. There is no problem with the started installer that is downloaded from the manufacturer's website.
Page 80 4. Print On the "Quality Improvement Program" screen, select [I will participate in the Quality Improvement Program] or [I will not participate in the Quality Improvement Program], and then click [Next]. On the "Driver Update Notification Setting" screen, specify whether to display the message about the driver update, and then click [Next].
Page 81 Installing the Printer Driver by Using Device Software Manager Installer Select this machine from among the detected devices, and then click [Next]. DZC086 The installation of the driver starts. • If "The publisher could not be verified" is displayed at the beginning of installation, continue the installation.
Page 82 4. Print • Double-click the Device Software Manager icon created on the Finder of the computer to update the printer driver. • See "Updating the Driver (Windows)", User Guide (Full Version).
Page 83: Installing The Printer Driver For Network Connection (Windows)
Installing the Printer Driver for Network Connection (Windows) Installing the Printer Driver for Network Connection (Windows) When the machine and the computer are connected to the same network, the installer searches for the machine to install the printer driver. If the installer cannot find the machine, specify the IP address or machine name to install the printer driver.
Page 84 4. Print On the "License Agreement" screen, select [I accept the agreement], and then click [Next]. DZC081 Confirm the "Confirm Network Connection" screen, and then click [Next]. The search detects devices connected to the network. Select this machine from among the devices, and then click [Install]. DZC080 If the "Set Port"...
Page 85 4. On the "Add port" screen, enter the printer name or IP address of the machine, and then click [Next]. The port name is automatically entered. You can change the port name. 5. When the "Additional port information required" screen is displayed, select [RICOH Network Printer C model], and then click [Next]. 6. Click [Finish].
Page 86: Installing The Postscript 3 Printer Driver From The Cd-Rom
4. Print Click [Continue]. Printer driver installation starts. Click [Finish]. When you are prompted to restart your computer, restart it by following the instructions that appear. Installing the PostScript 3 Printer Driver from the CD-ROM Set the CD-ROM in the computer. If the installer does not start automatically, double-click [Setup.exe] in the root directory of the CD- ROM.
Page 87 Installing the Printer Driver for Network Connection (Windows) On the "License Agreement" screen, select [I accept the agreement], and then click [Next]. DZC081 Click [Next]. Select a method to connect a port. Specify the port to use for the connection between the computer and machine using one of the following methods: To specify the IP address 1.
Page 88: Installing The Pcl 6/Postscript 3 Printer Driver From The Downloaded File
4. On the "Add port" screen, enter the printer name or IP address of the machine, and then click [Next]. The port name is automatically entered. You can change the port name. 5. When the "Additional port information required" screen is displayed, select [RICOH Network Printer C model], and then click [Next]. 6. Click [Finish].
Page 89: If The Machine Cannot Be Found
Installing the Printer Driver for Network Connection (Windows) Select [Network], and then click [Next]. DZX731 • The search detects devices connected to the network. • If the error screen is displayed, see page 87 "If the Machine Cannot Be Found". Select this machine from among the detected devices, and then click [Next].
Page 90 4. Print Confirm and perform , and then click [OK]. If the machine still cannot be found, specify the IP address or machine name to install the printer driver. Click [Click if you cannot find the device]. DZC089 Select [Specify device IP address] or [Specify device name], and then click [Next]. When specify the machine IP address 1.
Page 91 Installing the Printer Driver for Network Connection (Windows) DZC091 2. When the machine is detected, click [Next]. Printer driver installation starts. When specify the machine name 1. Select the machine to use, and then click [Next]. DZC094 2. On the "Printer Preference" screen, select one of the port names from among "Port Name", and then click [Next].
Page 92 4. Print DZC950 Printer driver installation starts. For details about the procedure for specifying the IP address after installing the printer driver, see the following section: See "When You Cannot Print a Document even if the Printer Driver is Installed", User Guide (Full Version).
Page 93: Installing The Printer Driver For Network Connection (Os X/Macos)
Installing the Printer Driver for Network Connection (OS X/macOS) Installing the Printer Driver for Network Connection (OS X/macOS) Install the PPD file (printer driver) under OS X/macOS, and then register the machine on the computer from the system preferences. Installing the PPD file Set the CD-ROM in the computer, and click [macOS] to display the [macOS PPD Installer] folder.
Page 94: Registering The Machine In [Print & Scan] Or [Printers & Scanners]
4. Print Click [Install]. DZX687 Enter the computer's user name and password, and then click [Install Software]. The installation of the PPD file starts. When the installation is complete, click [Close]. Registering the Machine in [Print & Scan] or [Printers & Scanners] Register the PPD file of the machine in the system preferences to enable printing.
Page 95 Installing the Printer Driver for Network Connection (OS X/macOS) Click [+]. DZX689 Click [IP], and configure the information of the machine. DZX690 • Address: Enter the IP address of the machine. • Protocol: Select [LPD (Line Printer Daemon)]. If the printer takes time to perform operations when using the [LPD (Line Printer Daemon)] protocol, change the protocol to [HP Jetdirect - Socket].
Page 96 4. Print When "Generic PostScript Printer" is displayed even though the IP address is correct Perform the following procedure to select the PPD file of the machine: 1. Select [Select Software...] on "Use". DZC098 2. Select the machine on the "Printer Software" screen, and then click [OK]. DZC099...
Page 97: Specifying The Option Settings
Installing the Printer Driver for Network Connection (OS X/macOS) Click [Add]. The progress screen is displayed. • If the progress screen does not close after a while, click [Configure...] or [Settings] and configure the option configuration of the printer. For the procedure of the option configuration, see page 95 "Specifying the Option Settings".
Page 98 4. Print Select the machine from the list, and then click [Options & Supplies...]. DZX693 Click [Driver] or [Options], select the option installed on the machine, and then click [OK]. DZX694 • If the usable options are not displayed, the IP address has not been entered correctly or the PPD file has not been registered properly.
Page 99: Basic Procedure For Printing Documents
Basic Procedure for Printing Documents Basic Procedure for Printing Documents Specify the printer driver and configure the Document Size, Paper Type, and other settings to print a document. • Duplex printing is selected as the default setting. If you want to print on only one side, select [Off] for the two-sided printing setting.
Page 100 4. Print EBW360 • One Click Preset List: Some of the useful functions such as Combine or 2-sided are registered. Click the icon of the function to select. You can register frequently used print settings in One- click settings. See "Registering Frequently Used Settings", User Guide (Full Version). •...
Page 101: Printing A Document In Os X/Macos
Basic Procedure for Printing Documents EBW361 The caution icon ( ) indicates that there are disabled items. Click the icon to check the cause. After completing the configuration, click [OK] to print. • On the [Devices and Printers] screen, right-click the printer icon of the machine, and then click [Print Settings] to change the default values of the printer settings.
Page 102 4. Print Specify Paper Size, Orientation, and other settings. EBW382 • Copies: Enter the print quantity. • Paper Size: Select the size of the document to print. • Orientation: Specify the orientation of the document. Select Portrait or Landscape. Select a category from the pop-up menu, and then specify the paper tray and paper type. EBW383 Paper Feed •...
Page 103 Basic Procedure for Printing Documents Printer Features Select a category in "Feature Sets", and then specify the setting items. EBW384 • Paper • Paper Type: Select the type of paper to use. After completing the configuration, click [Print] to print.
Page 104: Printing On Both Sides Of Paper
4. Print Printing on Both Sides of Paper Specify 2-sided Print in the printer driver. Specifying 2-sided Print (Windows) Specify 2-sided Print on the [Frequently Used Settings] tab. Open a document to print on the computer, and display the setting screen of the printer driver from the print menu in the application.
Page 105: Specifying 2-Sided Print (Os X/Macos)
Printing on Both Sides of Paper Specifying 2-sided Print (OS X/macOS) Specify 2-sided Print on the [Layout] menu. Open a document to print on the computer, and display the setting screen of the printer driver from the print menu in the application. Specify Paper Size, Orientation, and other settings.
Page 106: Combining And Printing Multiple Pages On A Single Sheet Of Paper
4. Print Combining and Printing Multiple Pages on a Single Sheet of Paper You can print multiple pages on a single sheet at a reduced size (Combine 2 Originals). For example, you can reduce an original of A4 size to A5 size and print two pages on an A4 sheet. You can use the 2 Sided Print and Combine 2 Originals functions at the same time to economize on paper.
Page 107: Specifying The Combine 2 Originals Function (Os X/Macos)
Combining and Printing Multiple Pages on a Single Sheet of Paper • Layout: Select the number of pages to combine. • Page Order: Select the order of the pages. • Draw Frame Border: Select the Draw Frame Border check box on the [Detailed Settings] tab [2 Sided/Layout/Booklet] to draw a line between pages.
Page 108: Printing On Envelopes
4. Print Printing on Envelopes Load envelopes in the bypass tray or paper tray. Load envelopes in the machine and change the Tray Paper Settings in the Control Panel. Load an envelope in the Bypass Tray or the Paper Tray. Types and orientations of Tray 1 to 3 Bypass Tray...
Page 109 Printing on Envelopes Press [Tray Paper Settings] [Tray Paper Size] or [Printer Bypass Paper Size], and then select the size of the envelopes. EBW800 • If the size of the loaded envelope is not included in the list, select [Custom Size] and enter the value.
Page 110 4. Print Specify the paper size and paper type. Windows EBW365 • Document Size: Select the envelope size. If the envelope size is not included among the options, enter the value in [Custom Paper Size...]. • Paper Type: [Envelope] You can specify a custom paper size, which is commonly used as the option of the Document Sizes.
Page 111 Printing on Envelopes • Paper Type: [Envelope] Execute printing.
Page 112: Printing A Locked Print File Using Quick Print Release
4. Print Printing a Locked Print File Using Quick Print Release Using the Quick Print Release function, you can view the list of documents that are stored on the machine. From the list, any documents can be selected and printed. •...
Page 113: Printing From A Usb Flash Memory Device Or Sd Card Directly
Printing from a USB Flash Memory Device or SD Card Directly Printing from a USB Flash Memory Device or SD Card Directly You can connect a memory storage device to the media slot of the machine and print the files stored on it.
Page 114: Printing From A Memory Storage Device Or Scan Application
4. Print Printing from a Memory Storage Device or Scan Application On the Home screen, press [Print/Scan (Memory Storage Device)] On the Print/Scan (Memory Storage Device) screen, press [Print from Storage Device] EBW804 Insert a memory storage device in the media slot on the side of the control panel. EBW737 Press [USB] or [SD Card].
Page 115 Printing from a USB Flash Memory Device or SD Card Directly Press [Print Settings] to specify the settings of 2-Sided Print or Finishing as necessary. EBW805 • Copy Ratio: Select whether to print in the original size or to reduce or enlarge to match the paper size.
Page 116 4. Print...
Page 117: Scan
5. Scan Scanning Documents and Sending the Scanned Data by E-mail Scan a document and attach the scanned data to an e-mail and send it from the machine. • Configure the SMTP server and network settings in advance. See "Configuring the Settings to Send E-mails from the Machine", User Guide (Full Version). •...
Page 118: Registering The E-Mail Destination Specified When Sending An E-Mail In The Address Book
5. Scan Specify the destination on the scanner screen. EBW233 • To enter the e-mail address manually or search for the destination in the address book, press , and specify the destination. EBW234 • Press to specify the destination again or select [To], [Cc] or [Bcc]. EBW235 Specify the scan settings according to the purpose of the scanned data.
Page 119 Scanning Documents and Sending the Scanned Data by E-mail Press [Scanner] on the Home screen. Select [Scan to Email] on the scanner screen. EBW232 Place the original on the scanner. See "Placing an Original to Scan", User Guide (Full Version). Press [Send Settings] on the scanner screen and configure the scan settings according to the purpose of the scanned data.
Page 120 5. Scan Specify the e-mail address that was entered manually and press [Reg. to Add. Book]. EBW238 Enter the name and other additional information. Press [OK] to close the address book screen after registering the information. Press [Start] on the scanner screen.
Page 121: Scanning Documents And Sending The Scanned Data To A Folder
Scanning Documents and Sending the Scanned Data to a Folder Scanning Documents and Sending the Scanned Data to a Folder To send the data of a scanned original to a shared folder on a computer, create the shared folder on the computer in advance and register the destination folder in the address book.
Page 122: Confirming The Computer Information (Windows)
5. Scan Check sheet Items to check (example of the setting values) Setting entry column Shared folder name on computer Confirming the Computer Information (Windows) Confirm the name, IP address, and other information of the computer used to create a shared folder, and write down the information on the check list.
Page 123: Creating A Shared Folder (Windows)
Scanning Documents and Sending the Scanned Data to a Folder Check the domain name, workgroup name and login user name, and write down the information in [2] on the check sheet. CKX007 When the screen shown above is displayed, fill in the sheet as follow: USERDNSDOMAIN abcd-net.local Domain name/workgroup name...
Page 124 5. Scan On the [Sharing] tab, click [Advanced Sharing]. DZC318 Select the [Share this folder] check box, and then click [Permissions]. After completing the procedure, remove Everyone (unspecified user), and then add a user allowed access the folder. The user whose information is written down on the check sheet is used in the example shown below.
Page 125 Scanning Documents and Sending the Scanned Data to a Folder From the Search Results, select the login user name of the computer to be added ([2] on the check sheet) and then click [OK]. When you cannot find a specific user, click [Columns], or right-click the [Search results] field, select [Select Column], and then select [Logon Name] from the [Available columns] list or [Pre-Windows 2000 Logon Name].
Page 126: Confirming The Computer Information (Os X/Macos)
5. Scan Confirming the Computer Information (OS X/macOS) Confirm the name of the computer used to create the shared folder, login user name and other settings and write down the information on the check list. Log on to OS X/macOS as a user with administrative privileges. Click the Apple menu.
Page 127 Scanning Documents and Sending the Scanned Data to a Folder Click [Sharing], select the [File Sharing] check box and then click [Options]. DZC527 Select the check boxes of [Share files and folders using SMB] and the user account to use for file sharing and then click [Done].
Page 128: Registering The Created Shared Folder In The Address Book
5. Scan Select the folder added in Step 6 and confirm that the permission of the user to access the folder is set to "Read & Write". DZC530 Registering the Created Shared Folder in the Address Book This section describes the procedure for registering a shared folder created in Windows using the information on the check sheet as an example.
Page 129 Scanning Documents and Sending the Scanned Data to a Folder Press the [Destinations] tab, and then press [Folder]. EBW294 Specify the network path to the shared folder in "Path". Entering the path name manually If the computer name is "YamadaPC" ([1] on the check sheet) and the shared folder name is "shared_doc"...
Page 130: Basic Procedure For Performing Send To Folder
5. Scan Press the [User Management / Others] tab and specify the settings as required. EBW240 Press [OK]. Press [Home] ( ) after specifying the settings. Basic Procedure for Performing Send to Folder Press [Scanner] on the Home screen. Select [To Folder] on the scanner screen. EBW241 Place the original on the scanner.
Page 131 Scanning Documents and Sending the Scanned Data to a Folder Press , select [Search Address Book] or [Specify by Reg. No.] and then specify the shared folder that is registered in the address book. EBW242 • To enter the information manually, press , and select [Manual Entry].
Page 132: Scanning An Original With Suitable Quality And Density
5. Scan Scanning an Original with Suitable Quality and Density Specify the quality and density to scan on the [Send Settings] screen. Press [Scanner] on the Home screen. Place the original on the scanner. See "Placing an Original to Scan", User Guide (Full Version). Press [Send Settings] on the scanner screen and specify the original type (quality), density and resolution.
Page 133 Scanning an Original with Suitable Quality and Density When adjusting the density • Move to the left or right to adjust the density. The colors in the scanned image darken as you move the slider to the right. • Select the [Auto Density] check box to adjust the density automatically when scanning an original with a non-white background such as newspaper or a document that has show- through.
Page 134: Specifying The File Type When Scanning A Document
5. Scan Specifying the File Type When Scanning a Document Specify the settings in [Send Settings] on the scanner screen. Press [Scanner] on the Home screen. Place the original on the scanner. See "Placing an Original to Scan", User Guide (Full Version). Press [Send Settings] on the scanner screen.
Page 135 Specifying the File Type When Scanning a Document • You can also embed the security settings in the PDF file. • See "Scanning an Original as a PDF with Security Setting Specified", User Guide (Full Version).
Page 136 5. Scan...
Page 137: Web Image Monitor
6. Web Image Monitor Using Web Image Monitor Web Image Monitor is a screen to confirm the machine status and settings on the computer. When the machine and a computer can be connected to a network, you can access to Web Image Monitor by entering the IP address of the machine on the address bar of the Web browser.
Page 138: What You Can Do On The Web Image Monitor
6. Web Image Monitor Recommended Web Browser Windows OS X/macOS Internet Explorer 11 or later Safari 3.0 or later Firefox 10, 15 or later Firefox 10, 15 or later Google Chrome version 19 or later Google Chrome version 19 or later Microsoft Edge 20 or later •...
Page 139: Web Image Monitor Screen
Using Web Image Monitor Function Not logged in User Administrator Machine settings Machine setting change Job list Job history Access to Address Book Network settings Network settings change Cancel printing Security settings : Available -: Not available *1 Depending on the Administrator settings Web Image Monitor Screen EBW158 1.
Page 140: Specifying Web Image Monitor Help
6. Web Image Monitor 2. Header An icon to link to the Login screen is placed at the top right on the screen. The Help, Version Information, and Keyword Search buttons are also displayed. 3. Refresh/Help (Refresh): Update the information in the work area. (Help): View or download Help file contents.
Page 141 Using Web Image Monitor Enter the path to the Help file stored in the Web server in "URL" under "Set Help URL Target". For example, when URL of the Help File is "http://a.b.c.d/HELP/EN/index.html", enter "http:// a.b.c.d/HELP/". Click [OK]. After completing the procedure, log out and finish Web Image Monitor.
Page 142 6. Web Image Monitor...
Page 143: Adding Paper And Toner
7. Adding Paper and Toner Loading Paper into the Paper Tray The method of loading paper varies for each tray type. • When loading paper, take care not to trap or injure your fingers. Tray 1 Bypass Tray Tray 2 Tray 3 Tray 2 EBW153...
Page 144 7. Adding Paper and Toner • Do not stack paper over the limit mark. If you load paper over the limit mark, the printed images may become slanted or a paper jam may occur. Paper EBW101 • Do not open an upper tray in a multi-level bank of trays while paper is being fed from a lower tray. Doing so will cause a paper jam.
Page 145 Loading Paper into the Paper Tray While pressing the release lever of the end fence, slide the end fence outward. EBW103 Square the paper and load it with the print side facing up. Fan sheets before loading so that multiple sheets of paper do not stick to each other and are not fed at once.
Page 146: Loading Paper Into The Bypass Tray
7. Adding Paper and Toner Push the tray in the original position carefully. To return the completely pulled out tray to the original position, push the tray straight in. If the paper tray is damaged, it may cause a paper jam. Also, if you push the tray forcibly, the side fence of the tray may be moved.
Page 147: Specifying The Paper Size That Is Not Automatically Detected
Loading Paper into the Paper Tray Align the paper guides to the paper size. EBW104 • To load paper on the bypass tray, it is better to orient it in the direction of Specifying the Paper Size That Is Not Automatically Detected To load paper of a size that is not automatically detected into Tray 1 to 3, specify the paper size on the control panel.
Page 148 7. Adding Paper and Toner Select the tray to which you loaded the paper: [Tray Paper Size: Tray 1] to [Tray Paper Size: Tray 3] or [Printer Bypass Paper Size]. EBW696 Select the size of the loaded paper. Press [OK]. After completing the configuration, press [Home]( •...
Page 149: Recommended Paper Sizes And Types
Recommended Paper Sizes and Types Recommended Paper Sizes and Types The recommended paper sizes and types for each tray are as described below. • When performing multiple sheet feeding, fan sheets thoroughly or load sheets one by one from the bypass tray.
Page 150 7. Adding Paper and Toner Type Size Weight Capacity Thin Paper Select the paper size using the 52 to 105 g/m Tray Paper Settings menu: Plain Paper 1 (14 to 28 lb.) (80 g/m , 20 lb.) , 11 × 17 , 8 ×...
Page 151: Lower Paper Trays (Trays 2, 3)
Recommended Paper Sizes and Types Lower Paper Trays (Trays 2, 3) Type Size Weight Capacity Plain Paper 1 Paper sizes that can be detected 60 to 105 g/m automatically: Plain Paper 2 (16 to 28 lb.) (80 g/m , 20 lb.) A3 , A4 , B4 JIS , Middle Thick Paper...
Page 152 7. Adding Paper and Toner Type Size Weight Capacity Plain Paper 1 Custom size 60 to 105 g/m Plain Paper 2 98 to 297.0 mm in width, (16 to 28 lb.) (80 g/m , 20 lb.) Middle Thick Paper 192.0 to 432.0 mm in length Recycled Paper (3.86 to 11.69 inches in width, Color Paper...
Page 153: Bypass Tray
Recommended Paper Sizes and Types Bypass tray Type Size Weight Capacity Thin Paper Paper sizes that can be detected 52 to 216 g/m automatically: Plain Paper 1 (14 to 58 lb.) (80 g/m , 20 lb.) A3 , A4 , A5 , B4 JIS Plain Paper 2 , B5 JIS...
Page 154 7. Adding Paper and Toner Type Size Weight Capacity Thin Paper Select the paper size using the 52 to 216 g/m Tray Paper Settings menu: Plain Paper 1 (14 to 58 lb.) (80 g/m , 20 lb.) A6 , 11 × 17 , 8 ×...
Page 155: Notes On Special Paper
Recommended Paper Sizes and Types Type Size Weight Capacity Thin Paper Custom size: 52 to 216 g/m Plain Paper 1 90 to 305.0 mm in width, (14 to 58 lb.) (80 g/m , 20 lb.) Plain Paper 2 148.0 to 600.0 mm in length Middle Thick Paper (3.54 to 12.00 inches in width, Thick Paper 1...
Page 156: Paper Thickness For Each Paper Weight
7. Adding Paper and Toner Paper Type Note Setting transparencies When using transparencies, check their print sides carefully. Erroneous loading may cause problems. Remove copied or printed sheets one by one. Setting translucent paper • When loading translucent paper, always use long grain paper.
Page 157: Paper Storage
Recommended Paper Sizes and Types • Paper with perforated lines • Hemmed-edge paper • Window envelopes • Tab stock • Certain types of OHP transparencies for color printing Do not copy or print onto sides that are already printed. Paper causing paper jam Do not use the following kinds of paper.
Page 158: Saving Printouts
7. Adding Paper and Toner Saving Printouts • Prints will fade if exposed to strong light or dampness and humidity for extended periods of time. Preserve the quality of your copies by storing them in a binder in a dark, dry place. •...
Page 159: Thick Paper Orientation And Recommended Status
Thick Paper Orientation and Recommended Status Thick Paper Orientation and Recommended Status When using thick paper of 106–216 g/m (28 lb. Bond–80 lb. Cover), keep in mind the paper orientation or storage environment to prevent misfeeds and loss of image quality. Paper Orientation Thick paper has a paper direction according to its grain.
Page 160: Envelope Orientation And Recommended Status
7. Adding Paper and Toner Envelope Orientation and Recommended Status The way to place an original on the exposure glass and load envelopes varies depending on the shape and orientation of the envelopes. • Do not print on the following envelopes: •...
Page 161: Using The Copy Function
Envelope Orientation and Recommended Status Using the Copy Function Orientation of Envelopes Exposure Glass Bypass Tray Side-opening envelopes DZW769 Flaps: open Flaps: open Side to be printed: face down Side to be scanned: face down Side-opening envelopes EBW553 Flaps: closed Flaps: closed Side to be printed: face down Side to be scanned: face down...
Page 162 7. Adding Paper and Toner Orientation of Envelopes Bypass Tray Side-opening envelopes Flaps: closed Side to be printed: face down...
Page 163: Loading Orientation-Fixed Paper Or Two-Sided Paper
Loading Orientation-fixed Paper or Two-sided Paper Loading Orientation-fixed Paper or Two-sided Paper To print onto letterhead paper or business letter paper on which logos or patterns are printed, confirm how to set the paper or the settings of this machine so that the original is printed onto the orientation- fixed (top to bottom) or two-sided paper correctly.
Page 164: Printing Onto Letterhead Paper Using The Printer Driver
7. Adding Paper and Toner Copy Side Tray 1–3 Bypass Tray Two-sided originals DZB780 DZB786 DZB781 DZB787 *1 When printing the first page onto the letterhead side Printing onto Letterhead Paper Using the Printer Driver Specify the settings of this machine as described below. •...
Page 165 Loading Orientation-fixed Paper or Two-sided Paper Copy Side Tray 1- 3 Bypass Tray Two-sided originals EBW556 EBW557 DZB789 DZB791 • When you specify [Letterhead Setting] to [On (Always)], you can print onto letterhead paper without specifying the paper type in the printer driver’s settings to [Letterhead].
Page 166: Recommended Original Size And Weight
7. Adding Paper and Toner Recommended Original Size and Weight Original location Original size Original weight Exposure glass Up to A3 One-sided A3 –B6 JIS (Japanese Industrial 40–128 g/m (11–34 lb. originals Standard), Bond) 11 × 17 –5 × 8 Two-sided A3 –A5, 52–128 g/m...
Page 167: Sizes Detectable With Auto Paper Select
Sizes Detectable with Auto Paper Select Sizes Detectable with Auto Paper Select Original B4 JIS B5 JIS B6 JIS location Exposure glass Original location 11 × 17 × 11 Exposure glass : Detectable size, -: Undetectable size *1 You cannot use the two-sided scanning mode. •...
Page 168: Replacing The Toner
7. Adding Paper and Toner Replacing the Toner Toner is almost depleted when the "Check toner cartridge replacement(s)." message is displayed. Prepare a replacement print cartridge. See "Contact Information", User Guide (Full Version). See the video displayed on the control panel of the machine for the procedure to replace the toner. •...
Page 169: Precautions When Storing Toner
Replacing the Toner Press the play key. EBW191 Replace the toner by following the procedure shown in the video. • You can transmit data in the fax or scanner function even after the toner runs out. However, you cannot transmit a fax when the number of times of reception and transmission performed in the fax function after the toner has run out and the number of times of communication not recorded in the Records exceeds a total of 200.
Page 170: Precautions When Replacing The Toner
7. Adding Paper and Toner Precautions When Replacing the Toner • Do not dispose of the following items into a fire. Toner will ignite on contact with naked flame and burns can result. • Toner (new or used) • Toner containers while toner is inside •...
Page 171: Disposing Exhausted Toners
Replacing the Toner • If toner (new or used) comes into contact with your skin or clothes and smears them, take the following actions: • If toner comes into contact with your skin, wash the affected area thoroughly with soap and water.
Page 172 7. Adding Paper and Toner...
Page 173: Troubleshooting
8. Troubleshooting Alert Sounds The machine notifies you with an alert sound when a paper jam occurs, the original is left on the machine, or another problem occurs. Listen to the alert sound for one of the patterns described below, and perform the required procedure accordingly.
Page 174 8. Troubleshooting *1 The factory default sound pattern is used as an example in the table above. • You cannot pause an alert sound that has started. The machine continues to emit the sound until the preset sound pattern is completed. •...
Page 175: Checking The Messages, Icons, And Indicators On The Control Panel
Checking the Messages, Icons, and Indicators on the Control Panel Checking the Messages, Icons, and Indicators on the Control Panel The machine notifies you of the machine condition or status of an application with the [Check Status] indicator or a message displayed on the control panel. Check the status and resolve the problem accordingly.
Page 176: When The [Check Status] Indicator Is Lit Or Flashing
8. Troubleshooting Icon Condition Solution and reference Paper is jammed. See the animated illustration displayed on the control panel, and remove the jammed paper. See "When Paper or an Original Is Jammed", User Guide (Full Version). An original has jammed. See the animated illustration displayed on the control panel, and remove the jammed original.
Page 177 Checking the Messages, Icons, and Indicators on the Control Panel You can display the status confirmation screen with [Check Status]. On the screen, check the detailed status of the machine or application. Press [Check Status]. EBW602 Press [Check] to check the details, and perform the required procedure. See "When an Icon is Displayed with a Message"...
Page 178: When The Machine Cannot Be Operated
8. Troubleshooting When the Machine Cannot Be Operated • If a message is displayed on the screen, check the message. • page 181 "When a Message Is Displayed and the Machine Cannot Be Operated" • When confirming or changing the settings in [Settings], press [Home] ( ) after completing the operation to close [Settings].
Page 179 When the Machine Cannot Be Operated Condition Cause Solution and reference Only some of the menu The functions other than the The time required for a function to start up items are displayed copy function are starting varies depending on the function. More when you press items on the menu in [Settings] are [Settings] after turning on...
Page 180 8. Troubleshooting Condition Cause Solution and reference You cannot interrupt Basic Authentication, Log in to the machine as the user who copying or scanning Windows Authentication, or started the copying or scanning operation even after pressing LDAP Authentication is or as the machine administrator, and press [Stop], and the login specified, and the user who [Stop].
Page 181: When The Machine Does Not Respond Correctly To An Operation From A Computer
When the Machine Cannot Be Operated Condition Cause Solution and reference The screen changes to The machine is not Check if you can display a web page in Web Browser when you connected to the network [Web Browser]. If a web page cannot be press [Help] ( ), but correctly.
Page 182 8. Troubleshooting Condition Cause Solution and reference You cannot access the There is a problem with the Check the cable connecting the machine machine using Web connection between the and the computer, and disconnect and then Image Monitor. machine and the computer. connect the cable again.
Page 183: When A Message Is Displayed And The Machine Cannot Be Operated
When a Message Is Displayed and the Machine Cannot Be Operated When a Message Is Displayed and the Machine Cannot Be Operated Message Condition Solution and reference "Service Call" The machine needs to Consider repairing the machine. be repaired. SCxxx-xx Contact Serial No.
Page 184 8. Troubleshooting Message Condition Solution and reference "Please wait." The machine is Wait a while and do not turn off the power of preparing to perform a the machine. function or executing the image stabilization process. The ambient Check the room temperature and whether it temperature is outside satisfies the operational requirements of the the temperature range...
Page 185 When a Message Is Displayed and the Machine Cannot Be Operated • page 9 "Turning On and Off the Power" • "Cover Open" • "Add Toner" • "Original(s) left on exposure glass." • "No paper."...
Page 186: When A Message Appears While Using The Copy Function
8. Troubleshooting When a Message Appears While Using the Copy Function Message Condition Solution and reference "2 Sided Copy is not A paper size that is not Check the paper size supported in duplex available with this paper supported in duplex copying and load the supported paper.
Page 187: When A Message Is Displayed While Using The Fax Function
When a Message Is Displayed While Using the Fax Function When a Message Is Displayed While Using the Fax Function • When confirming or changing the settings in [Settings], press [Home] ( ) after closing [Settings]. Messages Displayed During Operation or When Sending/Receiving a Fax Cannot Be Performed Message Condition...
Page 188 8. Troubleshooting Message Condition Solution and reference "Some invalid A folder destination is When sending a fax to a destination other than destination(s) contained. included in the group. a folder destination, press [Select]. Do you want to select only valid destination(s)?"...
Page 189: When A Message Appears While Using The Printer Function
When a Message Appears While Using the Printer Function When a Message Appears While Using the Printer Function • When confirming or changing the settings in [Settings], press [Home] ( ) after closing [Settings]. Messages Displayed without Error Codes Message Cause Solution and reference "Address Book is...
Page 190 8. Troubleshooting Message Cause Solution and reference "Auto-registration of The maximum Delete a user that is no longer necessary from the user information has number of items that address book. failed." can be registered has been exceeded and the authentication information for LDAP authentication or Windows...
Page 191 When a Message Appears While Using the Printer Function Message Cause Solution and reference "Communication The job was Check the status of the Central Management machine. error with central canceled because a management server Central has occurred. The Management job has been communication cancelled."...
Page 192 8. Troubleshooting Message Cause Solution and reference "Exceeded max. The number of Divide the data to print into smaller sections. number of pages to pages exceeded print for the maximum temporary / stored number that can be jobs." printed. The number of •...
Page 193 When a Message Appears While Using the Printer Function Message Cause Solution and reference "I/O buffer An overflow has • Reduce the transmission data. overflow." occurred in the • Increase the value in [I/O Buffer] on the [Settings] receive buffer. [Machine Features Settings] [Printer Settings] [Host Interface].
Page 194 8. Troubleshooting Message Cause Solution and reference "Out of paper in the The paper tray • To proceed with printing after changing the paper following paper specified in the setting, select a tray and press [Print]. However, tray. Load paper. To printer driver has no when Cover Sheet is specified, or when Duplex force print, select...
Page 195: Messages Displayed With Error Codes
When a Message Appears While Using the Printer Function Message Cause Solution and reference "The selected paper A paper type that Print the document on paper of a type that can be fed type is not cannot be fed on on the machine.
Page 196 8. Troubleshooting Message Cause Solution and reference "84: Error" The amount of available Reduce the transmission data. work area is insufficient for processing images. "86: Error" The parameter in the control Specify the correct parameter. code is incorrect. "99: Error" When printing a file from an Check the data to print.
Page 197: When A Message Is Displayed While Using The Scanner Function
When a Message Is Displayed While Using the Scanner Function When a Message Is Displayed While Using the Scanner Function • When confirming or changing the settings in [Settings], press [Home] ( ) after closing [Settings]. Messages Displayed on the Control Panel Message Cause Solution and reference...
Page 198 8. Troubleshooting Message Cause Solution and reference "Cannot detect original An original is not placed Place the original correctly. When you place size. Select scan size." correctly on the an original on the exposure glass, the machine machine. detects the original size by opening and closing the ADF.
Page 199 When a Message Is Displayed While Using the Scanner Function Message Cause Solution and reference "Connection with PC has The machine or the Check that the machine or the computer is failed. Check the computer is not connected to the network correctly. For details settings."...
Page 200 8. Troubleshooting Message Cause Solution and reference "Insufficient memory in There is no free space Change the external media. When scanning the memory storage available on the SD an original in the divide-document or single- device." card or USB flash page mode, the saved data may not contain memory device, or the all pages in the original.
Page 201: Messages Displayed On The Computer
When a Message Is Displayed While Using the Scanner Function Message Cause Solution and reference "The program is recalled. A folder destination • You cannot recall a destination specified Cannot recall the folder specified with a with a protection code in a program. destination(s) with protection code is Specify this destination individually.
Page 202 8. Troubleshooting Message Cause Solution and reference "Authentication The SNMPv3 Consult the network administrator for the password and/or authentication SNMPv3 authentication information, and authentication algorithm information registered in change the information registered in Network may be incorrect. Please Network Connection Connection Tool.
Page 203 When a Message Is Displayed While Using the Scanner Function Message Cause Solution and reference "Entered User Code is The correct user code is Register the User Code on the [Details] not registered or you do not registered in the [Authenticate] tab in the TWAIN driver.
Page 204 8. Troubleshooting Message Cause Solution and reference "Insufficient memory. Other applications are • Close applications on the computer. Close all other running on the • If the same message is displayed when no applications, then restart computer, and the other applications are running after scanning."...
Page 205 When a Message Is Displayed While Using the Scanner Function Message Cause Solution and reference "Scanner is not available The TWAIN scanner The TWAIN scanner function cannot be used. on the specified device." function is disabled on the machine. "Scanner is not ready. The ADF is open.
Page 206 8. Troubleshooting Message Cause Solution and reference "User Authentication in The authentication Register the SNMPv3 authentication SNMPv3 connection has information is registered information in Network Connection Tool that is failed." incorrectly in Network installed on the computer with the TWAIN Connection Tool when driver.
Page 207: When Other Messages Are Displayed
When Other Messages Are Displayed When Other Messages Are Displayed • When confirming or changing the settings in [Settings], press [Home] ( ) after closing [Settings]. Message Cause Solution and reference "Administrator The User Management When specifying Basic, Windows, or LDAP Authentication for User privilege is disabled in authentication, configure the User...
Page 208 8. Troubleshooting Message Cause Solution and reference "Internal cooling fan is The fan installed in the You may hear a rotating noise while the fan is active." vent for cooling the active, but you can continue using the machine interior of the machine as usual.
Page 209: Messages Displayed When Machine Login Fails
When Other Messages Are Displayed Message Cause Solution and reference "You do not have the The logged-in user does Consult the user administrator. The user privileges to use this not have the privileges administrator can change the access function." to use the specified permissions in the address book.
Page 210 8. Troubleshooting Message Cause Solution and reference "Authentication has An incorrect password Enter the correct password. failed." was entered. B/W/L0104-000 The Driver Encryption Consult the network administrator whether the Key is not registered Driver Encryption Key is required, and correctly in the driver. configure the driver accordingly.
Page 211 When Other Messages Are Displayed Message Cause Solution and reference "Authentication has Kerberos authentication Check whether the server is operating failed." has failed because the normally. server was not W0400-102 responsive. "Authentication has Available resources are Try again later. failed." insufficient due to too many authentication W0400-200...
Page 212 8. Troubleshooting Message Cause Solution and reference "Authentication has A user group cannot be Check whether the group name registered on failed." obtained. the machine is correct and whether the DC settings are configured correctly. W0406-107 Kerberos Authentication Check whether the realm name registered on has failed.
Page 213 When Other Messages Are Displayed Message Cause Solution and reference "Authentication has The LDAP authentication Check whether the LDAP authentication failed." settings or LDAP server settings or LDAP server settings are correctly settings are incorrect. configured. L0406-202 Check whether the SSL settings are supported L0406-203 on the LDAP server.
Page 214 8. Troubleshooting Message Cause Solution and reference "Authentication has Web Image Monitor or Wait a while. failed." another method was used to edit or create a W/L0607-001 backup of the address book. "Authentication has The number of users Ask the user administrator to delete users that failed."...
Page 215 When Other Messages Are Displayed • Check whether [Domain Name] and [DNS Configuration] is specified correctly in [Settings] [Machine Features Settings] [System Settings] [Interface Settings] [Network]. • Enter the IP address in [Domain Name] to check the connection. If authentication can be performed using the IP address, check [DNS Configuration] again.
Page 216: Messages Displayed When Logging In To The Machine Using An Ic Card Fails
8. Troubleshooting Messages Displayed When Logging in to the Machine Using an IC Card Fails Message Cause Solution and reference "Authentication has The card is locked Unlock the card. failed." because the number of times an incorrect PIN *0150-401 code was entered exceeds the limit.
Page 217: Messages Displayed When The Ldap Server Is Unavailable
When Other Messages Are Displayed Messages Displayed When the LDAP Server Is Unavailable Message Cause Solution and reference "Connection with LDAP The network is busy. Try again. server has failed. Check The setting information is Check the setting information of the [Settings] the server status."...
Page 218: Messages Displayed When An Application Site Cannot Be Used
8. Troubleshooting Messages Displayed When an Application Site Cannot Be Used Message Cause Solution and reference "A server error has An unexpected error • See the server maintenance information in occurred." has occurred on the [Information]. server. • Check whether the network settings ([DNS Configuration], [Proxy Settings]) "Cannot connect to Cannot connect to the...
Page 219: Specifications For The Machine
9. Specifications for The Machine List of Specifications • We have licenses from the authors to use their software including open sources. Refer to the files in the Licenses folder included in the supplied CD-ROM for statements requested from the authors. Specifications for the Main Unit Item Specifications...
Page 220 9. Specifications for The Machine Item Specifications Original scanning area • Exposure Glass DZW788 1. Vertical: Up to 297 mm (11.7 inches) 2. Horizontal: Up to 432 mm (17. 1 inches) • ADF DZW789 1. Vertical: 128 to 297 mm (5.1 to 11.7 inches) 2.
Page 221 List of Specifications Item Specifications Copy size • Tray 1–2, Bypass Tray: page 147 "Recommended Paper Sizes and Types" • Duplex: , A4, A5 , B4 JIS , B5 JIS , 11 × 17 × 14 × 13 × 11, 8 ×...
Page 222 9. Specifications for The Machine Item Specifications Preset reproduction ratio Preset reproduction ratios (%): • Enlargement: 400, 200, 141, 122, 115 • Full size: 100 • Reduction: 93, 82, 75, 71, 65, 50, 25 Reproduction ratio (zoom) From 25–400% in increments of 1% Resolution (scanning 600 ×...
Page 223: Specifications For Facsimile
List of Specifications Item Specifications Noise emission • Sound power level: Main unit only Stand-by: 40.0 dB (A) Copying: 65.5 dB (A) • Sound power level: Complete system Stand-by: 40.0 dB (A) Copying: 69.5 dB (A) • Sound power levels and sound pressure levels are actual values measured in accordance with ISO 7779.
Page 224: Specifications For Printer
9. Specifications for The Machine Item Specifications Maximum scanning size 297 × 1,200 mm (11.7 × 47.3 inches) Transmission speed 33,600 / 31,200 / 28,800 / 26,400 / 24,000 / 21,600 / 19,200 / 16,800 / 14,400 / 12,000 / 9,600 / 7,200 / 4,800 / 2,400 bps (auto shift down system) Specifications for Printer •...
Page 225: Specifications For Scanner
List of Specifications Item Specifications Operating system • Windows 7/8.1/10 • Windows Server 2008/2008 R2/2012/2012 R2/2016/2019 • OS X 10.11 or later Fonts • PCL/PostScript 3/PDF: 93 Roman fonts • Summary: Nimbus Sans 4 fonts, HGPAGothic 1 font Specifications for Scanner •...
Page 226 9. Specifications for The Machine Item Specifications Scan speed (the machine • Black and white: 50 image per minute equipped with the ARDF) Resolution: 200 dpi, Original size: A4 , Original Type: B & W two-value, Compression (MMR): Compressed, ITU-T No.1 Chart •...
Page 227 List of Specifications • When you select [PDF] or [PDF/A] for the file format, you can attach a digital signature. You can also specify the security settings for [PDF]. • See "Scanning an Original as a PDF with Security Setting Specified", User Guide (Full Version). Scan to Folder Item Specifications...
Page 228: Specifications For Auto Document Feeder (Adf)
9. Specifications for The Machine WIA scanner Item Specifications Scanning resolution 100–1,200 dpi (Main scanning × Sub- scanning) Protocol TCP/IP Operating system • Windows 7/8.1/10 • Windows Server 2008/2008 R2/2012/2012 R2/2016/2019 (WIA scanner can function under both 32- and 64-bit operating systems.) *1 The maximum resolution depends on the scan size.
Page 229: Specifications For Lower Paper Tray
List of Specifications Item Specifications Paper size A3 , A4, A5, A6 , B4 JIS , B5 JIS, B6 JIS , 11 × 17 , 8 × 14 , 8 × 13 , 8 × 11, 8 × 14 , ×...
Page 230: Specifications For Lower Paper Trays
9. Specifications for The Machine Specifications for Lower Paper Trays Item Specifications Page size page 147 "Recommended Paper Sizes and Types" Paper capacity (80 g/m page 147 "Recommended Paper Sizes and Types" 20 lb. Bond) Paper weight page 147 "Recommended Paper Sizes and Types" Power requirements Power is supplied from the main unit.
Page 231: The Setting Values Of The Transmission Function
The Setting Values of the Transmission Function The Setting Values of the Transmission Function • Depending on the type or settings of a document or original, you may not be able to specify or enter the maximum number of destinations or characters. Send Email Item Value...
Page 232: Broadcast Transmission
9. Specifications for The Machine Item Value Remarks Maximum number of characters 64 characters in a password specified for the SMB protocol Number of destinations that can Up to 32 items can be entered be specified at one time also when entering the items manually.
Page 233: Printable Area And Margin
Printable Area and Margin Printable Area and Margin Tray 1–3 432.0 mm Print area (17.1 inches) 297.0 mm (11.7 inches) EBW564 Bypass Tray Print area 600.0 mm (23.7 inches) 297.0 mm (11.7 inches) EBW565 • The machine does not support margin-less printing. To minimize the margins, specify the maximum printable area with the settings on the printer driver.
Page 234 9. Specifications for The Machine DZB464 • The printable area may vary due to the paper size or settings of the printer driver. • The outside of the printable area can be printed due to the settings of the printer driver or printing condition;...
Page 235: Machine Options
Machine Options Machine Options Guide to Functions of the Machine’s External Options EBW562 (1) Options Mounted on the Machine’s Front Panel EBW563 Option Description Pass an IC card over the card reader to log in to the machine. Card reader page 38 "Logging In from the Control Panel"...
Page 236: Guide To Functions Of The Machine's Internal Options
9. Specifications for The Machine (3) Options Mounted on the Machine’s Side Panel EBW560 Option Description Bypass Tray Cover Attach this cover to the bypass tray to keep dust out. (4) Options Mounted on the Machine’s Bottom EBW561 Option Description Lower Paper Tray Paper is loaded here.
Page 237: Function Compatibility
Function Compatibility Function Compatibility Function Compatibility The chart shows Function Compatibility when [Interleave Priority] is set to [Switch Every Specified No.]. ◎：Simultaneous operations are possible. ：Operation is enabled when the relevant function key is pressed and remote switching (of the scanner/external extension) is done. ▲：Operation is performed automatically once the preceding operation ends.
Page 238 9. Specifications for The Machine Copy Function Compatibility Blank: These modes can be used together. ● ：These modes cannot be used together. The second mode selected will be the mode you are working in. × ：These modes cannot be used together. The ﬁ rst mode selected will be the mode you are working in. Function selected second Mixed Sizes ×...
Page 239: 10. Legal And Contact Information
10. Legal and Contact Information Environmental Regulations Energy Saving Functions To reduce its power consumption, this machine has the following functions: Low Power mode • If this machine remains idle for a specified period, it automatically reduces its electrical consumption. •...
Page 240: User Information On Electrical And Electronic Equipment
10. Legal and Contact Information • It may take longer than the specified time to enter Sleep mode according to the type of Embedded Software Architecture application installed in the machine. User Information on Electrical and Electronic Equipment Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste Our Products contain high quality components and are designed to facilitate recycling.
Page 241: Note For The Battery And/Or Accumulator Symbol (For Eu Countries Only)
Environmental Regulations Note for the Battery and/or Accumulator Symbol (For EU countries only) In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II, the above symbol is printed on batteries and accumulators. This symbol means that in the European Union, used batteries and accumulators should be disposed of separately from your household waste.
Page 242 For details about the return program, please refer to the Web page below or consult your service person. https://www.ricoh-return.com/ Energy efficiency The amount of electricity a machine consumes depends as much on its specifications as it does on the way you use it.
Page 243: Trademarks (User Guide)
The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ricoh Company, Ltd. is under license. Firefox is registered trademarks of the Mozilla Foundation. Dropbox is a registered trademark or trademark of Dropbox, Inc.
Page 244 10. Legal and Contact Information • The product names of Windows Server 2003 are as follows: ® ® Microsoft Windows Server 2003 Standard Edition ® ® Microsoft Windows Server 2003 Enterprise Edition • The product names of Windows Server 2003 R2 are as follows: ®...
Page 245 MEMO...
Page 246 MEMO D0B4-7008...
Page 248 D0B4-7008...

Ricoh IM 2702 User Manual

1 Getting Started

2 Copy

3 Fax

4 Print

5 Scan

6 Web Image Monitor

7 Adding Paper and Toner

8 Troubleshooting

9 Specifications for the Machine

10 Legal and Contact Information

Quick Links

Need help?

Questions and answers

Related Manuals for Ricoh IM 2702

Summary of Contents for Ricoh IM 2702

Table of Contents