The Ricoh IM 370 uses a flatbed scanning method for stationary original exposure. It supports basic scanning functions, including scanning documents and sending the scanned data via email. To send scanned data by email, the SMTP server and network settings must be configured in advance. An email address can be registered in the address book for easy selection. The machine also supports SMTPS (SMTP over SSL) for secure email transmission.

This answer is automatically generated

Hannatjie Cloete

February 4, 2025

I just want to find out how to check how full the toner still is

1 comments:

Mr. Anderson

February 10, 2025

To check the toner level on the Ricoh IM 370, press the [Check Status] button on the machine. If the toner is low or depleted, a message and an icon will be displayed on the screen. If the toner appears low but there is still a lot remaining, try removing and reinserting the print cartridge following the toner replacement procedure shown on the screen.

This answer is automatically generated

jenn mueller

June 11, 2025

how do i copy a 2 sided id card onto 1 piece of paper

Summary of Contents for Ricoh IM 370

Page 1 User Guide For safe and correct use, be sure to read Safety Information separately provided before using the machine.
Page 3: Table Of Contents
How to Use the "Settings" ....................25 Changing the Display Language ..................28 Basic Operation of Applications ..................30 Confirming the Functions that Are Added in RICOH Always Current Technology ..30 Confirming the Version of RICOH Always Current Technology Implemented on the Machine ........................30 How to Use the Copy Screen ...................
Page 4 Logging In Using an IC Card ..................42 Logging In Using a Mobile Device ................43 Authenticating Using the User Code ................ 44 Changing the Login Password by Using the Control Panel ........45 Customization of the Machine Settings ................47 Adding a Frequently Used Application or Widget to the Home Screen ......
Page 5 Basic Procedure for Copying Documents ............... 81 Specifying a Custom Size for the Original ..............83 Reserving a Copy Job While Executing Another Copy Job ........85 Interrupting the Current Copy to Copy Another Original ........86 Making Enlarged or Reduced Copies ................87 Specifying a Copy Ratio or Size ................
Page 6 Checking the Result in Error Report ............... 117 Viewing Memory Storage Report ................118 Checking by E-mail ....................118 Confirming the Transmission Result in Web Image Monitor ........ 119 5. Printer Basic Printing ........................121 Basic Procedure for Printing Documents ..............121 Printing a Document in Windows ................
Page 7 Scanning an Original with Suitable Quality and Density ..........152 Settings for E-mail and Scan Data ..................155 Specifying the File Type or File Name When Scanning a Document ......155 Notes about and limitations of file types ............... 157 7.
Page 8 Messages that Appear without Error Codes ............198 Messages that Appear with Error Codes ..............208 When a Message Appears While Using the Scanner Function ........213 Messages that Appear on the Control Panel ............214 Messages that Appear on the Computer ............... 220 When Other Messages Appear ..................
Page 9 Sizes Detectable with Auto Paper Select ..............257 Machine and Options Specifications ................. 259 Model-Specific Information................... 259 List of Specifications ...................... 260 Specifications for the Main Unit ................260 Specifications for the Document Server ..............271 Specifications for Facsimile ................... 271 Specifications for Printer ..................
Page 10 Energy Saving Functions ..................296 User Information on Electrical and Electronic Equipment (mainly Europe) ..297 Note for the Battery and/or Accumulator Symbol (For EU countries only) (mainly Europe) ........................298 Environmental Advice for Users (mainly Europe) ..........299 Notes to users in the state of California (Notes to Users in USA) (mainly North America) ........................
Page 11: Introduction And Basic Operations
1. Introduction and Basic Operations About This Manual Abbreviated Names of Options In the manuals, the abbreviated names of options are used. The abbreviated names and corresponding product names are as follows: Options that can be attached to the machine differ depending on the machine type. page289”Machine Options”...
Page 12 1. Introduction and Basic Operations Abbreviated name Product name Fax connection unit Fax Connection Unit Type M54 OCR unit OCR Unit Type M54 Device server option Device Server Option Type M54 SSD option SSD Option Type M54 256GB HDD option HDD Option Type M54 320GB Fax memory unit FAX Memory Unit Type M54 64MB...
Page 13: Basic Operation Of The Machine
Basic Operation of the Machine Basic Operation of the Machine Turning On and Off the Power To turn the machine on and off, press the main power switch on the front left side of the machine. Turning On the Main Power •...
Page 14: Turning Off The Main Power
1. Introduction and Basic Operations Turning Off the Main Power • Do not turn off the power while the machine is in operation. To turn the power off, confirm that the operation is finished. • Do not hold down the main power switch while turning off the main power. Doing so forcibly turns off the machine's power and may damage the internal storage or memory and cause malfunctions.
Page 15 Basic Operation of the Machine the machine for a specified period of time, the machine emits a clicking sound and enters Fusing Unit Off mode. • You can specify whether to enable the Fusing Unit Off mode and the time to wait before the machine enters Fusing Unit Off mode under [Fusing Unit Off Mode (Energy Saving) On/Off].
Page 16: Guide To Names And Functions Of Components
1. Introduction and Basic Operations • When the ADF, machine's cover, or ADF cover are opened • When the "Add Toner" message appears • When toner is being replenished • When one of the following screens is displayed: • System Settings •...
Page 17: Front And Left View
Basic Operation of the Machine Front and Left View 1. Internal tray guide Open the guide to prevent the printed paper from falling off. 2. Vents Prevent overheating. After large-volume printing, the ventilation fan may continue to work to lower the temperature inside the machine.
Page 18: Front And Right View
1. Introduction and Basic Operations page159”Replacing the Toner” page162”Replacing the Waste Toner Bottle” 8. Paper tray (Tray 1) Standard paper trays. Load paper here. page58”Loading Paper into the Paper Tray” 9. Lower paper trays (Trays 2-4) Optional paper trays. Load paper here. page58”Loading Paper into the Paper Tray”...
Page 19: Rear And Left View
Basic Operation of the Machine 4. Paper guides When loading paper in the bypass tray, align the paper guides flush against the paper. 5. Bypass tray Use to copy or print on adhesive labels or paper that cannot be loaded in the paper trays.
Page 20: Names And Functions Of The Control Panel
• (mainly Europe) When touching the machine, you may experience a static shock which is harmless to humans. For details, refer to the following : https://www.ricoh- europe.com/support/environmental-health-safety-product-information/ricoh- static-shock Names and Functions of the Control Panel The touch panel (Smart Operation Panel) that displays the operation screen of the machine is referred to as the "Control Panel".
Page 21 Use the Home Screen” page23”Intuitive Screen Operation Using Fingertips” 3. Touch mark Used to connect the machine and a smart device with the RICOH Smart Device Connector. See "Using the Machine Functions from a Mobile Device", User Guide (HTML).
Page 22: Led Indicators
1. Introduction and Basic Operations LED Indicators 1. Fax indicator Indicates the status of the fax function. • Flashing: transmitting and receiving data • Lit: receiving data (Substitute RX File/Memory Lock Reception/Personal Box) 2. Data In indicator Flashes when the machine is receiving data sent from the printer driver or LAN-Fax driver.
Page 23 Basic Operation of the Machine 1. Login icon This icon is displayed when users are logged in. When you press the icon, the names of the users who are currently logged in are displayed. 2. System Message Displays system and application messages. If there are two or more messages, they will be displayed alternately.
Page 24 1. Introduction and Basic Operations 4. [Login]/[Logout] These keys are displayed when user authentication or administrator authentication is enabled. Press the keys to log in to or log out from the machine. page40”Logging In from the Control Panel” 5. [Energy Save] Press to enter or exit Sleep mode.
Page 25: Intuitive Screen Operation Using Fingertips
Basic Operation of the Machine 12. [Back] Press to return to the previous screen. 13. Date/Time and Toner remaining The current date and time is displayed. To display the information about Toner remaining, specify [Display Time/Remaining Toner] of [System Bar Settings] to [Remaining Toner]. See "Display/Input", User Guide (HTML).
Page 26 1. Introduction and Basic Operations Drag (for moving an icon) Press and hold an icon, and then slide your finger while pressing on the screen to move the icon. Long tap (for displaying the available menu screen) Press and hold on a blank area on the screen to display the menu screen. On the Home screen you can add a folder or change the wallpaper from the menu.
Page 27: How To Use The "Settings
Basic Operation of the Machine Pinch-out (for zooming in the screen) Touch the screen with your thumb and forefinger, and spread them apart. You can also zoom in the screen by tapping the screen twice quickly. When you quickly tap the screen twice again, the screen returns to full display.
Page 28 1. Introduction and Basic Operations 1. System Settings Specify the operation panel display, machine operation settings, operation sounds, timer, network settings and other settings. For the list of setting items, see "System Settings Items", User Guide (HTML). 2. Address Book Manage the destination for sending data from the fax or scanner or the authentication information for logging in to the machine.
Page 29 Wizard format when the machine is moved to a different location or the environment in which the machine is used changes. In [Cloud Settings], you can register or unregister the machine with RICOH Smart Integration. Also, you can change settings related to Cloud Services by using the Cloud Settings.
Page 30: Changing The Display Language
1. Introduction and Basic Operations Display and print the total number of sheets printed for each function. See "Checking the Counter of the Machine", User Guide (HTML). • If administrator authentication has been set, contact the administrator to change the settings. •...
Page 31 Basic Operation of the Machine 3. Press [OK].
Page 32: Basic Operation Of Applications
Basic Operation of Applications Confirming the Functions that Are Added in RICOH Always Current Technology You can install the upgrade package for the machine's functions by RICOH Always Current Technology. You can apply the latest functions developed after purchase and security updates.
Page 33 Basic Operation of Applications Full View You can see all the function keys on a single screen. You do not need to scroll through the screens to select a function. • To switch the screen type, press [Menu] ( [Screen Settings] [Switch Screen Type] on the Copy screen.
Page 34: How To Use The Copy Screen (Standard)
1. Introduction and Basic Operations How to Use the Copy Screen (Standard) 1. Copy function keys Press a key to select the function to assign to the key. Flick up and down on the screen to display the keys out of the visible area. The keys with assigned functions are displayed in yellow or with in the upper left corner.
Page 35: How To Use The Copy Screen (No Scrolling Screen)
Basic Operation of Applications 5. [Sample Copy] Press to make a partial copy as a test before proceeding to copy the rest of the original. See "Making a Partial Copy as a Test and Copying the Rest of the Original", User Guide (HTML).
Page 36: How To Use The Fax Screen
1. Introduction and Basic Operations 1. Copy function keys Press a key to select the function to assign to the key. The keys with assigned functions are displayed in yellow. To see the display area in the illustration below, press or flick to the left or right.
Page 37 Basic Operation of Applications 1. Destination type selection Switch the destination type between [Fax] (including IP-Fax) , [Internet Fax], [Email] and [Folder]. The items displayed in the address book and destination entry screen for manual entry change also when you switch the destination type. 2.
Page 38: How To Use The Scanner Screen
1. Introduction and Basic Operations How to Use the Scanner Screen There are five kinds of functions and settings on the Scanner screen. 1. Destination type selection You can switch between [Scan to Email] and [Scan to Folder]. The items displayed in the address book and destination entry screen for manual entry also change when you switch the destination type.
Page 39: How To Use The Document Server Screen
Basic Operation of Applications 5. Recommended Settings You can see the preset settings in the machine. How to Use the Document Server Screen In the [Document Server] screen, you can store the documents in the machine by scanning them. Scanned documents are stored in a folder on the document server. You can print and confirm the details of stored documents.
Page 40: File List Screen Of Document Server
1. Introduction and Basic Operations 2. Search key Press to search for the folder. 3. Status of the document server Shows the amount of memory available on the document server. 4. [Close] Press to close the [Edit Folder/File] screen. 5. [Create New Folder] Press to create a new folder.
Page 41 Basic Operation of Applications Press the same sort key again to switch between ascending and descending order. 3. Search key Press to search for the document. 4. Display selector Press to switch between the list and thumbnail displays. 5. [Preview/Details] Press to preview the document or confirm details, such as file size.
Page 42: User Authentication
1. Introduction and Basic Operations User Authentication Logging In from the Control Panel When the machine is configured by the administrator to restrict use by unauthorized users, you must authenticate your login information before starting the operation. The authentication methods are described below. •...
Page 43: Logging In By Entering The User Name And Password
User Authentication To prevent use of the machine by an unauthorized person, always log out when you have finished using the machine. While a user is logged in, the name of the user is displayed in the system message. • If the machine is not used for a specified period, the user is automatically logged out (Auto Logout).
Page 44: Logging In Using An Ic Card
1. Introduction and Basic Operations 2. Press [User Name]. 3. Enter the login user name, and then press [Done]. 4. Press [Password]. 5. Enter the login password, and then press [Done]. 6. Press [Login]. • If an incorrect password is entered a specified number of times, login with the same name is disabled (Lockout Function).
Page 45: Logging In Using A Mobile Device
Logging In Using a Mobile Device Log in to the machine using the RICOH Smart Device Connector app on your mobile device. You need a mobile device that supports Bluetooth Low Energy (BLE).
Page 46: Authenticating Using The User Code
1. Introduction and Basic Operations 3. Press [NEXT]. 4. Display the login screen on the control panel of the machine, and hold the mobile device over the touch mark. • To log out from the machine, hold the mobile device over the touch mark on the control panel or press [Logout] at the top right on the screen.
Page 47: Changing The Login Password By Using The Control Panel
User Authentication Changing the Login Password by Using the Control Panel When Basic Authentication, Windows Authentication, or LDAP Authentication is configured on the machine, change the password periodically to prevent use of the machine by an unauthorized person. Passwords can contain the following characters. Make the password difficult to guess. •...
Page 48 1. Introduction and Basic Operations 6. Press [OK] twice. 7. After completing the procedure, press [Home] ( • If a message prompting you to contact the administrator to back up the address book appears on the screen, ask the administrator to back up the address book. •...
Page 49: Customization Of The Machine Settings
Customization of the Machine Settings Customization of the Machine Settings Adding a Frequently Used Application or Widget to the Home Screen You can use a frequently used icon or widget easily by adding it to the Home screen. You can organize the icons on the Home screen as you like by changing their order or using folders.
Page 50: Adding An Icon/Widget To The Home Screen
1. Introduction and Basic Operations Adding an Icon/Widget to the Home Screen 1. Press the application list icon on the Home screen. 2. Press and hold the icon or widget to be added to the application list screen. • Select the [WIDGET] tab to add a widget, or select the [PROGRAM] tab to add a program.
Page 51: Creating A Folder To Organize Icons
Customization of the Machine Settings 1. Press [Menu] ( ) on the bottom center of the Home screen. 2. Press [Reset Home Screen], and then press [OK]. Creating a Folder to Organize Icons 1. Press and hold a spot on the Home screen where you want to create a folder. 2.
Page 52: Registering Settings As A Program
1. Introduction and Basic Operations • You can register the following number of items as programs. • Copy: 25 items • Fax: 100 items • Scanner: 100 items • Document Server: 25 items You can prohibit users other than the machine administrator, or a custom-privileges administrator that has equal privileges, from registering a program.
Page 53 Customization of the Machine Settings 2. Specify scan and output settings to be registered as a program. When using the Document Server, specify the settings on the [Print Settings] screen. To display the [Print Settings] screen, select the document to print on the [Print File] screen, and then press [Print Settings].
Page 54: Changing The Contents Of The Program
1. Introduction and Basic Operations Even if you select [Cancel], you can add shortcuts to the program to the Home screen after the program registration is complete. Shortcuts to programs stored in Document Server mode cannot be registered to the [Home] screen.
Page 55 Customization of the Machine Settings 3. Press the program number to be changed. 4. Change the scan and output settings. 5. Press [Menu] ( ), and then press [Set Current Settings to Program]. 6. Select a program number to register the changed settings. •...
Page 56: Placing An Original And Loading Paper
1. Introduction and Basic Operations Placing an Original and Loading Paper Placing an Original on the Exposure Glass Use the exposure glass to scan originals that cannot be placed in the auto document feeder (ADF), such as books and license cards. •...
Page 57: Placing An Original In The Auto Document Feeder (Adf)
Placing an Original and Loading Paper page257”Sizes Detectable with Auto Paper Select” 3. Lower the ADF. • When you place a thick book or three-dimensional original on the exposure glass and lower the ADF, the back side of the ADF rises up to accommodate the original. •...
Page 58 1. Introduction and Basic Operations • For details about the sizes of originals that you can place in the ADF, see the following: page256”Recommended Original Size and Weight” page257”Sizes Detectable with Auto Paper Select” • If the originals described below are placed in the ADF, it may cause misfeeds, white lines, or black lines, or result in damage to the originals.
Page 59: Placing Originals In The One-Pass Duplex Scanning Adf
Placing an Original and Loading Paper • Do not set an original that is wet with correcting fluid or ink. The scanning glass will be stained and the stain will be scanned with the original. Placing Originals in the One-pass Duplex Scanning ADF •...
Page 60: Loading Paper Into The Paper Tray
1. Introduction and Basic Operations • If you are using the document feeder paper guide tray (option) to scan originals longer than A4 or 8 size, raise the ADF's extender and pull out the output tray extender. Loading Paper into the Paper Tray The method of loading paper varies for each tray type.
Page 61: Loading Paper Into Tray 1 To 4
Placing an Original and Loading Paper • Before loading paper into a tray, check the paper size and type that can be loaded in the tray. page243”Recommended Paper Sizes and Types” • To load thin paper, thick paper, or other special paper, specify the paper type or thickness in [Tray/Paper Settings] of [Settings].
Page 62 1. Introduction and Basic Operations • Do not stack paper over the limit mark. If you load paper over the limit mark, the printed images may become slanted or a paper jam may occur. Load paper into every tray in the same way. In the following example procedure, Tray 1 is used.
Page 63: Loading Paper Into The Bypass Tray
Placing an Original and Loading Paper 5. Square the paper and load it with the print side facing up. Fan sheets before loading so that multiple sheets of paper do not stick to each other and are not fed at once. Check the paper edges are aligned at the right side.
Page 64 1. Introduction and Basic Operations 1. Open the bypass tray. Make sure that the bypass tray is fully opened. When loading paper larger than the bypass tray (longer than A4 or 8 × 11 paper in landscape orientation), pull out the extender. 2.
Page 65: Specifying Regular Sizes Using The Control Panel
Placing an Original and Loading Paper • To load paper on the bypass tray, it is better to orient it in the direction of Specifying Regular Sizes Using the Control Panel 1. Press [Settings] on the Home screen. 2. Press [Tray/Paper Settings]. 3.
Page 66: Specifying A Custom Size Paper Using The Control Panel
1. Introduction and Basic Operations 5. Press [Paper Size]. To specify for the bypass tray, press [Paper Size: Printer]. 6. Choose one paper size from the list shown, and then press [OK]. 7. Press [OK]. 8. After completing the configuration, press [Home] ( Specifying a Custom Size Paper Using the Control Panel 1.
Page 67 Placing an Original and Loading Paper 3. Press [Paper Size/Paper Type]. 4. Press one tray to set. 5. Press [Paper Size]. To specify for the bypass tray, press [Paper Size: Printer]. 6. Press [Custom] from the list shown. 7. Press the value in the "A" or "B" field, and then enter the new value. Specify the values within the numbers of "<...
Page 68: Specifying Paper Type And Thickness Settings
1. Introduction and Basic Operations 8. Press [OK] three times. 9. After completing the configuration, press [Home] ( Specifying Paper Type and Thickness Settings If the print settings and the loaded paper that are used for a print job do not match, a mismatch error occurs.
Page 69 Placing an Original and Loading Paper 3. Press [Paper Size/Paper Type]. 4. Press one tray to set. 5. Press [Paper Type/Thickness]. 6. Choose one paper type and paper thickness from the list shown, and then press [OK].
Page 70 1. Introduction and Basic Operations 7. Press [OK]. 8. After completing the configuration, press [Home] (...
Page 71: Address Book
Address Book Address Book Registering/Changing/Deleting Fax Numbers in the Address Book By registering the destinations to which you frequently send faxes together with the send conditions in the address book, you can easily send faxes. Registering a Fax Number and Send Conditions 1.
Page 72 1. Introduction and Basic Operations 4. Press [Destinations] tab [Fax]. 5. Specify the Fax Destinations and send conditions. • Select Line: Select the line to use. • Fax Destination: Register the fax destination. • International Transmission Mode: Specify whether to reduce errors occurring when sending abroad.
Page 73: Changing/Deleting The Registered Data Such As Fax Number
Address Book 7. Press [OK]. 8. After completing the procedure, press [Home] ( 9. When a message prompting you to back up the address book appears on the screen, press [Go to Backup] to back up the address book. • If a message prompting you to contact the administrator to back up the address book appears on the screen, ask the administrator to back up the address book.
Page 74 1. Introduction and Basic Operations See "Making a Backup or Restoring the Address Book", User Guide (HTML).
Page 75: Operating Or Configuring The Machine From Computer (Web Image Monitor)
Operating or Configuring the Machine from Computer (Web Image Monitor) Operating or Configuring the Machine from Computer (Web Image Monitor) Web Image Monitor is a tool that can check the machine status and configure machine settings from your computer. If the machine and your computer are ready to connect to the network, you can access Web Image Monitor just by entering the IP address or host name of the machine in the address bar of your web browser.
Page 76 1. Introduction and Basic Operations Function summary Procedure and reference Displaying list/history of print jobs, and • Job list canceling print jobs Displayed by going to You can check the printing status and [Status/Information] in Web Image print history of the machine from your Monitor [Job] [Job List]...
Page 77 Operating or Configuring the Machine from Computer (Web Image Monitor) Function summary Procedure and reference Setting auto email notification See "Machine Status Notification by E- mail", User Guide (HTML). You can configure the machine to send emails to notify you about the machine's status, such as when paper has run out or a paper jam has occurred.
Page 78: What You Can Do On The Web Image Monitor
1. Introduction and Basic Operations Function summary Procedure and reference See the procedure below. See "Restricting the Users Who Can Access the Stored Reception Files", User Guide (HTML). Registration of the address book See "Registering User Information from Web Image Monitor", User Guide (HTML). You can add login users or destinations to the address book.
Page 79: Accessing To Web Image Monitor
Operating or Configuring the Machine from Computer (Web Image Monitor) Function Not logged in User Administrator Machine status Machine settings Machine setting change Job list Job history Access to Address Book File operation in Document Server Network settings Network settings change Cancel printing Security settings : Available -: Not available...
Page 80: Web Image Monitor Screen
1. Introduction and Basic Operations 2. Confirming the machine status or settings on the top page of Web Image Monitor. The machine status and remaining amount of consumables are displayed. You can access Web Image Monitor more quickly by registering the machine's URL as a bookmark.
Page 81: Specifying Web Image Monitor Help
Operating or Configuring the Machine from Computer (Web Image Monitor) • Device Management: Manages the machine settings and Address Book. • Print Job/Stored File: Operates the files stored in the printer driver or document server. • Convenient Links: Displays the link to the Favorite URL. 2.
Page 82 1. Introduction and Basic Operations 2. Click [Configuration] on the "Device Management" menu on Web Image Monitor. 3. Click [Webpage] under the "Webpage" category. 4. In "Download Help File", select the operating system and displayed language, and then click [Download]. 5.
Page 83: Copy
2. Copy Basic Copying Basic Procedure for Copying Documents Set the original on the exposure glass or auto document feeder (ADF) to make a copy. • If the previous setting is still active, press [Reset] before copying. 1. Press [Copy] on the Home screen. 2.
Page 84 2. Copy When the Original Cannot Be Placed in a Readable Orientation When copying originals of the following sizes, place it as shown below, and then specify [Original Orientation]. • When placing on the exposure glass The landscape original larger than A5 or 8 "...
Page 85: Specifying A Custom Size For The Original
Basic Copying If the display of this screen is not necessary when you press [Start], clear the [Check the orientation of the original every time after pressing [Start]] check box. Placing of the original is completed. 5. Press [ ] or [ ] in [Quantity] to specify the number of copies. You can enter this using the keyboard after pressing [Quantity] or a number.
Page 86 2. Copy • You cannot specify this function together with Auto Paper Select. If the Auto Paper Select is specified, press the paper tray select key and select the paper tray to use. 1. Measure the vertical (Y) and horizontal (X) lengths of the original. 2.
Page 87: Reserving A Copy Job While Executing Another Copy Job
Basic Copying 7. Check that the orientation of the original is specified correctly, and then press [OK]. 8. Press the paper tray select key and select the paper to use as necessary. 9. Press [Start]. Reserving a Copy Job While Executing Another Copy Job When [Reserve] is displayed on the execution screen of the current copy job, you can scan the original of another copy job to execute after the current job is completed (Job Preset).
Page 88: Interrupting The Current Copy To Copy Another Original
2. Copy • To cancel the last reserved job or confirm the content of the current job, press [Job Confirmation]. • You can confirm and cancel reserved contents on the [Check Status] screen. For details, see the following section: See "Deleting an Unnecessary Job from the Print Queue", User Guide (HTML). Interrupting the Current Copy to Copy Another Original When [Interrupt] is displayed on the copy processing screen, you can pause the current copy to scan and copy another original (Interrupt mode).
Page 89: Making Enlarged Or Reduced Copies
Basic Copying Making Enlarged or Reduced Copies You can enlarge or reduce the original when copying with the following methods: • Enlarging or reducing at a specified reduction ratio or into a specified size (Zoom/Reduce/Enlarge/Size Magnification/Directional Magnification (%)/Directional Size Magnification) •...
Page 90 2. Copy or reduce from the same point, set the original on the exposure glass and perform 2- sided copy. 3. Press [Copy Ratio] and select a copy ratio or size. To specify a copy ratio or size other than the displayed setting, press [Others] and perform the following procedure.
Page 91 Basic Copying Specify the vertical and horizontal lengths (Directional Size Magnification) Scroll down the [Copy Ratio] screen to press [Directional Mag.(mm)] or [Directional Mag.(inch)], and then enter the length of the original and copied image, and then press [OK]. You can separately enlarge or reduce the vertical length and horizontal length of the image.
Page 92: Enlarging Or Reducing According To The Paper Size
2. Copy Enlarging or Reducing According to the Paper Size The original is enlarged or reduced to fit on the specified paper size (Scale to Paper Size). To copy a document whose size cannot be detected, specify [Original Size] on the Copy screen.
Page 93: Reducing Slightly To Increase The Margins
Basic Copying When the orientations of the original and paper in the paper tray do not match, the machine rotates the copied image automatically. To reduce an original of A4 (8 × 11) size to A5 (8 × 5 ) size, for example, you can select either A5 (8 ×...
Page 94 2. Copy When you scan the original with the ADF, the size of the original that can be copied differs from that of the 1-sided copy. page256”Recommended Original Size and Weight” For details about the sizes, orientations, and weights of paper that can be used in the duplex function, see the following section: page260”Specifications for the Main Unit”...
Page 95: Combining And Copying A Multi-Page Original Onto A Single Sheet Of Paper
Basic Copying • Original Direction: Specify the orientation to place the originals. • Original Side Setting: Specify the condition of the originals to copy (1 sided/2 sided (Page Opening Direction)). • Print Side Setting: Select the finish from [Open to Right/Left] or [Open to Top].
Page 96 2. Copy Original Orientation Combine 2 pages Combine 4 pages Combine 8 pages 1. Press [Copy] on the Home screen. 2. On the Copy screen, press [1 sided→Comb 2 orig]. To combine with the settings other than those displayed on the keys 1.
Page 97: Copying Onto Envelopes
Basic Copying 3. Press [OK]. 3. Press the paper tray select key and select the paper to copy onto. 4. Place an original. page81”Basic Procedure for Copying Documents” To position the right-page first and then the left page when copying an original written longitudinally, place the original upside down in the ADF.
Page 98: Copying Onto Envelopes In The Bypass Tray
2. Copy Copying onto Envelopes in the Bypass Tray • The Duplex Copy function cannot be used for envelopes. If Duplex Copy is specified, press one of the following keys to cancel the setting. 1. Press [Copy] on the Home screen. 2.
Page 99 Basic Copying 5. Select the envelope size that you set, and then press [OK]. When you select [Custom Size], enter the envelope size. When the envelope is set with the flap opened, be sure to include the width of the flap. 6.
Page 100: Special Copying
2. Copy Special Copying Copying in Page Order When copying two or more copies of multi-page originals, you can specify the page order. Sort Copies in the order of the original. 1. Press [Copy] on the Home screen. 2. Place the original. page81”Basic Procedure for Copying Documents”...
Page 101: Document Server
3. Document Server Saving Documents Saving Documents in Document Server You can save documents scanned by the machine in the document server. You can also save them using the printer driver. See "Storing Documents to Print in the Machine", User Guide (HTML). •...
Page 102 3. Document Server 3. Specify the folder to save documents, the file name, and other settings. • Folder: Select the "Shared Folder" created in the factory default configuration or a user folder created by a user to save the document. To select a user folder, create it in advance.
Page 103 Saving Documents • To prevent documents from being deleted automatically, set [Auto Delete File in Document Server] to [Off], and then save the documents. • Even if you change the settings to [Specify Days] or [Specify Hours] after documents have been saved with [Auto Delete File in Document Server] set to [Off], the documents will not be deleted automatically.
Page 104: Printing Documents
3. Document Server Printing Documents Printing Documents in Document Server You can print the documents saved in the document server with the same settings, paper size and other settings specified when the documents were scanned. You can also change the print settings or specify a page to print. •...
Page 105 Printing Documents 3. Select a folder. • Press [Search Folder] to search for a folder by folder name or number. • If you select a password-protected folder, enter the password, and then press [OK]. 4. Select the document to print. •...
Page 106: Printing A Document With Settings Changed
3. Document Server • When you select [Printing Order] in the menu to the right of the folder name after selecting multiple documents, the selected documents are displayed in the order they are print. • Press [Selected File:] to display only the documents that you have selected. •...
Page 107 Printing Documents 2. On the document server screen, press [Print File]. 3. Select a folder. • Press [Search Folder] to search for a folder by folder name or number. • If you select a password-protected folder, enter the password, and then press [OK].
Page 108: Specifying A Page To Print
3. Document Server 6. Press [Start]. Specifying a Page to Print 1. On the Home screen, press [Document Server]. 2. On the document server screen, press [Print File]. 3. Select a folder. • Press [Search Folder] to search for a folder by folder name or number. •...
Page 109 Printing Documents 6. Specify the page to print. • Specify Page: Enter the page to print. • Specify Range: Enter the page printing starts in "Start Page" and the page printing ends in "End Page". • Select Tray: Select a paper tray to use for printing. 7.
Page 110 3. Document Server...
Page 111: Fax
4. Fax Fax Transmission Basic Procedure for Transmitting Faxes The machine scans an original to transmit it by fax into the machine's memory before establishing a communication with the destination (Memory Transmission). You can also transmit a fax while confirming the status of the fax destination. See "Sending a Fax While Scanning the Original", User Guide (HTML).
Page 112 4. Fax 4. Press [Settings], and then specify the scan settings. See "Sending a Fax at the Image Quality Suitable for the Original", User Guide (HTML). 5. Specify the destination. • To enter the fax number manually, select the destination from the destination history, or search for the destination in the machine address book and registered LDAP server, press , and specify the destination.
Page 113 Fax Transmission • If you want to change the registered contents of the specified destination or register a new destination, press and then select [Add/Edit Address Book] to change or newly register the destination on the address book screen. page69”Registering/Changing/Deleting Fax Numbers in the Address Book” When you select [Add/Edit Address Book], the settings you have made will be reset.
Page 114 4. Fax Press [Job Status/Stop] [Transmission Result] to confirm if the fax document was sent correctly. page115”Confirming the Transmission Result on the Fax Screen” • If the telephone line you are connected to requires time to connect to the public line after you dial the external number, enter a [Pause] after entering the number to specify the time to wait before dialing the number.
Page 115: Fax Transmission (Application)
Fax Transmission (Application) Fax Transmission (Application) Confirming the Scanned Image Before Sending a Fax You can display the preview of the scanned document on the display of the machine to check if it is scanned as specified. This function cannot be used when sending a fax while using any of the following: •...
Page 116 4. Fax 5. Specify the destination on the fax screen, and then press [Start]. 6. Check the preview. • Flick the image left or right to switch between the pages. • Pinch in or out on the image to zoom in or out. 7.
Page 117: Confirmation Of The Transmission Information
Confirmation of the Transmission Information Confirmation of the Transmission Information Viewing the Transmission Result of Sent Faxes You can check the result of a fax transmission on the fax screen, in various reports, or on the screen of a computer. The following reports are printed according to the transmission result or the settings: •...
Page 118 4. Fax 2. Press [Job Status/Stop] on the fax screen. 3. Press [Transmission Result], and select the transmission result to display. • Display All Displays the transmission results from among the total number of both transmission and reception results, which cannot exceed 1,000. •...
Page 119: Checking The Result In Communication Result Report
Confirmation of the Transmission Information • To display the result of the transmission that is completed while displaying the transmission results, close the transmission result screen and open it again. • You cannot confirm or change an outgoing document in LAN-Fax, document waiting, or document whose status is "Trnsmtg.".
Page 120: Viewing Memory Storage Report
4. Fax Viewing Memory Storage Report This report is printed when [Print] is selected in "Memory Storage Report" under [Fax Settings] [Others] [Report Output Settings] [Report Auto Print Settings] and a document to be sent by Memory Transmission is stored in the memory. See "Others (Fax Settings)", User Guide (HTML).
Page 121: Confirming The Transmission Result In Web Image Monitor
Confirmation of the Transmission Information 4. Select the [Notification of Result] check box, and then press [OK]. 5. To send a notification e-mail to a destination other than the sender, press [Notification of Result] on the [Settings] screen, and then specify the destination of the e-mail.
Page 122 4. Fax 1. Log in to Web Image Monitor as the machine administrator. When administrators with custom privileges are registered, an administrator with privileges to operate jobs can also log in to the machine and change settings. See "Logging in to Web Image Monitor", User Guide (HTML). 2.
Page 123: Printer
5. Printer Basic Printing Basic Procedure for Printing Documents Specify the printer driver and configure the Document Size, Paper Type, and other settings to print a document. To print a document on the computer, you must install the printer driver on the computer.
Page 124 5. Printer 2. Specify the Document Size, Paper Type, Input Tray, and other settings. You can configure the basic settings just by using the [Basic] tab. • Job Type: Select [Normal Print] to execute printing immediately. You can make a partial print as a test and proceed to print the rest of the document (Sample Print).
Page 125: Printing A Document In Macos
Basic Printing • Orientation: Specify the orientation of the document. Select Portrait or Landscape. • Input Tray: Select the tray loaded with the paper to use. When you select [Auto Tray Select], a suitable paper tray is selected automatically according to the specified [Print On] and [Paper Type].
Page 126 5. Printer 1. Open a document to print on the computer, and click [Print] on the [File] menu. 2. Select the printer you use from [Printer:]. 3. Specify Paper Size, Orientation, and other settings. • Copies: Enter the print quantity. •...
Page 127: Printing On Both Sides Of Paper
Basic Printing Job Log • Job Type: Select [Normal Print] to execute printing immediately. • You can make a partial print as a test and proceed to print the rest of the document (Sample Print). • See "Making a Partial Print as a Test and Printing the Rest of the Document ", User Guide (HTML).
Page 128: Specifying 2-Sided Print (Macos)
5. Printer Orientation Long Edge Bind: Short Edge Bind: Left/Top Top/Left Landscape 4. After completing the configuration, click [OK] to print. Specifying 2-sided Print (macOS) Specify 2-sided Print on the [Layout] menu. 1. Open a document to print on the computer, and display the setting screen of the printer driver from the print menu in the application.
Page 129: Specifying The Combine 2 Originals Function (Windows)
Basic Printing Specifying the Combine 2 Originals Function (Windows) Specify the Combine 2 Originals function on the [Basic] tab. 1. Open a document to print on the computer, and display the setting screen of the printer driver from the print menu in the application. 2.
Page 130: Printing On Envelopes Loaded On The Bypass Tray
5. Printer Printing on Envelopes Loaded on the Bypass Tray 1. Load an envelope in the Bypass Tray. Types and orientations of envelopes Bypass Tray Side-opening envelopes Flap: open Bottom side of the envelope: left Printing surface: lower side Side-opening envelopes Flap: close Bottom side of the envelope: back Printing surface: lower side...
Page 131 Basic Printing 4. Press [Paper Size/Paper Type]. 5. Press [Bypass Tray] [Paper Size: Printer], and then select the size of the envelopes. • If the size of the loaded envelope is not included in the list, select [Custom] and enter the value. 6.
Page 132 5. Printer 8. Press [OK] twice. 9. After completing the configuration, press [Home] ( 10. Open a document to print in the computer, and display the setting screen of the printer driver from the print menu application. 11. Specify the paper size and paper type. Windows •...
Page 133 Basic Printing macOS • Paper Size: Select the envelope size. If the envelope size is not included among the options, select [Manage Custom Sizes] and enter the value. • Paper Type: Envelope To print in landscape orientation, select [On] for [Rotate by 180 degrees] in [Basic] in "Feature Sets".
Page 134: Storing And Printing Documents
5. Printer Storing and Printing Documents Printing Documents Stored in the Printer from the Control Panel To print a document stored from the printer driver in the machine, perform the print operation on Quick Print Release of the control panel. The file administrator also can delete unneeded documents and unlock documents locked by entering an invalid password.
Page 135 Storing and Printing Documents 4. Press [Print] twice.
Page 136: Printing From A Storage Media
5. Printer Printing from a Storage Media Printing from a USB Flash Memory Device Directly You can connect a memory storage device to the media slot of the machine and print the files stored on it. Use this to print external data easily. •...
Page 137: Printing From A Memory Storage Device Or Scan Application
Printing from a Storage Media • The PDF file of a custom size may not be printed. Printing from a Memory Storage Device or Scan Application 1. On the Home screen, press [Print/Scan (Memory Storage Device)] 2. Insert a memory storage device in the media slot on the side of the control panel. 3.
Page 138 5. Printer 5. Press [Print Settings] to specify the settings of 2-Sided Print or Finishing as necessary. • Copy Ratio: Select whether to print in the original size or to reduce or enlarge to match the paper size. • Quantity: Enter the print quantity. •...
Page 139: Scan
6. Scan Basic Scanning Scanning Documents and Sending the Scanned Data by E-mail Scan a document and attach the scanned data to an e-mail and send it from the machine. • Configure the SMTP server and network settings in advance. See "Configuring the Settings to Send E-mails from the Machine", User Guide (HTML).
Page 140 6. Scan 2. Select [Scan to Email] on the scanner screen. 3. Place the original on the scanner. See "Placing an Original to Scan", User Guide (HTML). 4. Press [Send Settings] on the scanner screen. 5. Press [Sender] and specify the sender. •...
Page 141 Basic Scanning • To enter the e-mail address manually, select the destination from the destination history, or search for the destination in the machine address book and registered LDAP server, press , and specify the destination. • When specifying an e-mail address by entering it manually, you can register the e-mail address in the address book before sending the e-mail.
Page 142 6. Scan • If you want to change the registered contents of the specified destination or register a new destination, press and then select [Add/Edit Address Book] to change or newly register a destination on the address book screen. See "Registering/Changing/Deleting E-mail Addresses in the Address Book", User Guide (HTML).
Page 143: Scanning Documents And Sending The Scanned Data To A Folder
Basic Scanning • When searching for a destination in the machine address book and registered LDAP server, if the search takes too long, you can press [Cancel] to stop the search. Also, if there are too many search results to find the desired destination, you can change the search character string and search again by pressing the character input field on the search result display screen.
Page 144 6. Scan 3. Enter "ipconfig/all" and press the [Enter] key. 4. Check the host name, enable/disable status of the DHCP server and IP address, and write down the information in [1] on the check sheet. When the screen shown above is displayed, fill in the sheet as follow: 5.
Page 145: Creating A Shared Folder (Windows)
Basic Scanning 7. Check the login password on the computer, and write down the information in [3] on the check sheet. The required information on the computer is confirmed. Now create a shared folder on your computer and specify the access permissions of the folder. •...
Page 146 6. Scan 5. Select the [Share this folder] check box, and then click [Permissions]. After completing the procedure, remove Everyone (unspecified user), and then add a user allowed access the folder. The user whose information is written down on the check sheet is used in the example shown below.
Page 147 Basic Scanning 12. Click [OK]. 13. Select the added user, and then select the [Allow] check box of [Change] under [Permissions]. 14. Click [OK]. 15. Click [OK] [Close]. The access permissions on the folder have been successfully configured. If you want to specify access permissions for the folder to allow other users or groups to access the folder, configure the folder as follows:...
Page 148: Confirming The Computer Information (Macos)
6. Scan 1. Right-click the created folder and then click [Properties]. 2. Click [Edit...] on the [Security] tab. 3. Click [Add] [Advanced]. 4. Select [Object Types] or [Locations] and click [Find Now]. 5. Select the user or group to assign permissions and click [OK]. 6.
Page 149: Creating A Shared Folder (Macos)
Basic Scanning 7. Click the Apple menu and select [System Preferences]. 8. In [Network], click an Ethernet connection name or [Wi-Fi] and write down the displayed IP address in [1] on the check sheet. The required information on the computer is configured. Now create a shared folder. •...
Page 150: Registering The Created Shared Folder In The Address Book
6. Scan When the [Authenticate] screen is displayed, enter the password of the selected account and then click [OK]. 5. Click [+] below [Shared Folders] on the [Sharing] screen. 6. Specify the folder created in Step 1 and click [Add]. 7.
Page 151 Basic Scanning 2. Press [Register] on the address book screen. 3. Enter the information of the destination in the input boxes displayed on the [Name] tab, and select the title to classify the destination. 4. Press the [Destinations] tab, and then press [Folder]. 5.
Page 152 6. Scan Selecting a folder from the list Enter the IP address or host name of the computer on which to search for a shared folder, press [Browse Network], and then select the destination folder. Depending on the connection destination, you may need to enter the login user name and password.
Page 153: Basic Procedure For Performing Send To Folder
Basic Scanning Basic Procedure for Performing Send to Folder 1. Press [Scanner] on the Home screen. 2. Select [To Folder] on the scanner screen. 3. Place the original on the scanner. See "Placing an Original to Scan", User Guide (HTML). 4.
Page 154: Scanning An Original With Suitable Quality And Density
6. Scan • To specify the destination again, press • You can also select the destination using the address book displayed on the scanner screen. 6. Press [Start]. • If any of the machine's security functions are enabled, select the destination from the registered folder only when you send files by Scan to Folder.
Page 155 Basic Scanning Original Type Appropriate for • Dropout Color The machine scans the original while erasing the specified color (Chromatic Color, Red, Green, Blue). To specify a color to erase more precisely, move toward [Narrow] in the color range to erase. Black &...
Page 156 6. Scan When adjusting the density • Move to the left or right to adjust the density. The colors in the scanned image darken as you move the slider to the right. • Press [Density], and then select the [Auto Density] check box to adjust the density automatically when scanning an original with a non-white background such as newspaper or a document that has show-through.
Page 157: Settings For E-Mail And Scan Data
Settings for E-mail and Scan Data Settings for E-mail and Scan Data Specifying the File Type or File Name When Scanning a Document Specify the settings in [Send Settings] on the scanner screen. 1. Press [Scanner] on the Home screen. 2.
Page 158 6. Scan • Single Page: PDF, High Compression PDF, PDF/A, TIFF, JPEG If you select a single-page file type when scanning multiple originals, one file is created for each single page and the number of files sent is the same as the number of pages scanned.
Page 159: Notes About And Limitations Of File Types
Settings for E-mail and Scan Data page137”Scanning Documents and Sending the Scanned Data by E-mail” 8. Specify the destination on the scanner screen, and press [Start]. • You can also set the security and digital signature and embed text information in the PDF file.
Page 160 6. Scan • High Compression PDF is not compatible with Adobe Acrobat Reader 5.0/Adobe Reader 6.0 or earlier versions. • When [High Comp. PDF] is selected as the file type for scanning, areas of uneven density may appear in the scan file. If this happens, change the PDF File setting to [PDF/A] or [PDF].
Page 161: Maintenance
7. Maintenance Replacement and Replenishment of Consumables Replacing the Toner You can view the procedure to replace the toner by watching a movie that is displayed on the control panel. • Replace the toner after the message prompting replacement is displayed on the control panel.
Page 162: Precautions When Storing Toner
7. Maintenance 1. Press [Watch Video]. Press [Check Status] and then press [Check] under [Machine Status] tab. 2. Press the play ( ) key. 3. Replace the toner by following the procedure shown in the video. • You can transmit data in the fax or scanner function even after the toner runs out. However, you cannot transmit a fax when the number of times of reception and transmission performed in the fax function after the toner has run out and the number of times of communication not recorded in the Records exceeds a total of...
Page 163: Precautions When Replacing The Toner
Replacement and Replenishment of Consumables Precautions When Replacing the Toner • Do not dispose of the following items into a fire. Toner will ignite on contact with naked flame and burns can result. • Toner (new or used) • Toner containers while toner is inside •...
Page 164: Disposing Exhausted Toners
7. Maintenance • If toner (new or used) comes into contact with your skin or clothes and smears them, take the following actions: • If toner comes into contact with your skin, wash the affected area thoroughly with soap and water. •...
Page 165: Precautions When Replacing The Waste Toner Bottle
Replacement and Replenishment of Consumables • To prevent the toner being spilled on the floor, table, or other object from the removed waste toner bottle, cover these objects with sheets of newspaper. 1. Press [Watch Video]. Press [Check Status] and then press [Check] under [Machine Status] tab. 2.
Page 166: Disposing The Used Waste Toner Bottle
7. Maintenance • Do not leave the following items in a place where children can reach them: • Toner (new or used) • Toner containers while toner is inside • Toner-attached parts • When the following occurs while toner is handled, receive emergency measures first, and then consult a doctor if necessary.
Page 167 Replacement and Replenishment of Consumables If you want to discard your used waste toner bottle, please contact your local sales office. If you discard it by yourself, treat it as general plastic waste material. (mainly North America) Please see our local company website for information on the recycling of supply products, or you can recycle items according to the requirements of your local municipalities or private recyclers.
Page 168 7. Maintenance...
Page 169: Troubleshooting
8. Troubleshooting Getting Started Alert Sounds The machine notifies you with an alert sound when a paper jam occurs, the original is left on the machine, or another problem occurs. Listen to the alert sound for one of the patterns described below, and perform the required procedure accordingly. Condition Solution Sound pattern...
Page 170: Checking The Indicators, Icons, And Messages On The Control Panel
8. Troubleshooting Condition Solution Sound pattern Five long beeps Caution Check that an original is not left on the exposure glass and that (repeating four times) Copy: Forgot Original paper is loaded in the paper tray. Scanner: Forgot Original Fax: Forgot Original Five short beeps Warning Check the message displayed on...
Page 171: When An Icon Is Displayed With A Message
Getting Started • Message Displays a message indicating the status of the machine or application. Press the message to display it in full text. You can also view more than one message as a list. • [Check Status] indicator If there is a problem such as a paper jam, the [Check Status] indicator lights up or flashes along with a message displayed on the screen.
Page 172: When The [Check Status] Indicator Is Lit Or Flashing
8. Troubleshooting Icon Condition Solution and reference The waste toner bottle is full, or Prepare a replacement waste almost full. toner bottle. Replace the bottle when it becomes full. page162”Replacing the Waste Toner Bottle” A cover is open. Check that all covers of the machine and external devices are closed.
Page 173: When The Machine Cannot Be Operated
Getting Started : The machine cannot be used. : Some of the functions cannot be used, or the toner is almost depleted. • Depending on the machine condition, such as a paper jam or open cover, the status confirmation screen may be displayed automatically without pressing [Check Status].
Page 174 8. Troubleshooting Condition Cause Solution and reference The power of the The power cable is Connect the ground wire, and machine does not come unplugged from the wall plug the power cable into the outlet. wall outlet. See "Installation Requirements After Moving the Machine", User Guide (HTML).
Page 175 Getting Started Condition Cause Solution and reference The User Code entry User Code Enter the User Code, and press screen is displayed. authentication is [OK]. Consult the user specified. administrator (or custom- privileges administrator who has equivalent privilege) for the user code.
Page 176 8. Troubleshooting Condition Cause Solution and reference Help is not displayed The application that is The help function cannot be used when you press [Help] currently in use does when is grayed out. Close not support the help the application or message, and function, or then try again.
Page 177: When The Machine Does Not Respond Correctly To An Operation From A Computer
Getting Started Condition Cause Solution and reference The screen remains The machine is in a Check the conditions in which turned on and the condition that does not the machine does not enter the machine does not enter allow the machine to sleep mode.
Page 178 8. Troubleshooting Condition Cause Solution and reference You cannot access the There is a problem with Check the cable connecting the machine using Web the connection between machine and the computer, and Image Monitor. the machine and the disconnect and then connect the computer.
Page 179: When Messages Appear
When Messages Appear When Messages Appear When a Message Appears and the Machine Cannot Be Operated Message Condition Solution and reference "Service Call" The machine needs Consider repairing the machine. to be repaired. SCXXX-XX "Contact" "Serial No. of Machine" "Functional A malfunction that Prepare for maintenance or consider Problems"...
Page 180 8. Troubleshooting Message Condition Solution and reference The ambient Check the room temperature and whether temperature is it satisfies the operational requirements outside the of the machine. If the machine has just temperature range been moved to the current location, leave specified for the it be for some time and allow it to adapt to machine operation.
Page 181: When A Message Appears While Using The Copy Function
When Messages Appear • "Original(s) left on exposure glass." • "No paper." page11”Turning On and Off the Power” When a Message Appears While Using the Copy Function Message Condition Solution and reference "Cannot Detect An original is not Place the original correctly. When you placed correctly on place an original on the exposure glass, Original Size"...
Page 182: When A Message Appears While Using Document Server
8. Troubleshooting Message Condition Solution and reference "Exceeded the When the copy For details about the copy volume use maximum number volume use limitation, consult the user administrator of sheets that can limitation is (or custom-privileges administrator who be used. Copying enabled, copying has equivalent privilege).
Page 183: When A Message Appears While Using The Fax Function
When Messages Appear Message Condition Solution and reference An original with a When scanning an original of a difficult-to- difficult-to-detect detect size, specify the paper tray. Also, size even in the when making an enlarged or reduced regular size, such copy, select an item other than [Fit to as a transparency Paper Size].
Page 184: Messages That Appear During Operation Or When Sending/Receiving A Fax Cannot Be Performed
8. Troubleshooting Messages that Appear During Operation or When Sending/Receiving a Fax Cannot Be Performed Message Condition Solution and reference "Cannot detect An original is not Place the original correctly. When you original size." placed correctly on place an original on the exposure glass, the machine.
Page 185: Messages That Appear When The Machine Cannot Connect To The Network
When Messages Appear Message Condition Solution and reference "Functional The power of the Even if you turn on the power problem occurred. machine was lost immediately, you may not be able to Stopped while receiving an resume reception until the timeout processing."...
Page 186 8. Troubleshooting Message Condition Solution and reference "Check whether You do not have Check the access permission settings of there are any permission to the shared folder on the destination network problems." access the shared computer. [14-03] folder specified as page141”Scanning Documents and the destination.
Page 187 When Messages Appear Message Condition Solution and reference "Check whether The POP3 (IMAP4) Check the settings in [Reception there are any server could not be Protocol], [POP3/IMAP4 Settings] and network problems." found. [Email Communication Port] on [Settings] [15-11] [System Settings] [Send (Email/Folder)] [Email].
Page 188 8. Troubleshooting Message Condition Solution and reference "Network The SIP server Specify the correct "SIP Server IP communication has rejected the Address" and "SIP User Name" in failed. Cannot registration of the [Settings] [Fax Settings] [Detailed register this user name. Initial Settings] [IP-Fax Settings] machine to SIP...
Page 189 When Messages Appear Message Condition Solution and reference See "Transferring a Received Fax Document to E-mail Address or Folder", User Guide (HTML). The destination Check that the destination is specified could not be found correctly. when the fax was See "Sending Internet Faxes without sent without using Using SMTP Server", User Guide (HTML).
Page 190 8. Troubleshooting Message Condition Solution and reference "Network No free space is Check that free space is available on the communication has available on an SMTP server and the destination failed. Failed to SMTP server, the computer. send. Please check computer specified destination as the destination...
Page 191 When Messages Appear Message Condition Solution and reference "Network A malfunction is Check that the SMTP server and the communication has occurring on an destination computers are functioning failed. Failed to SMTP server, the normally. send. Please check computer specified the access privilege as the destination setting of the...
Page 192 8. Troubleshooting Message Condition Solution and reference "Network The user name Select the forwarding destination in the communication has and/or password address book, press [Edit], and specify failed. Failed to registered in the [Destinations] tab [Folder] [Folder send. Please check address book are Authentication Info] again.
Page 193 When Messages Appear Message Condition Solution and reference "Network [Fax Email Account] Register Email Address in [Settings] communication has is not specified. [Fax Settings] [Detailed Initial failed. Fax email Settings] [Fax Email Account]. address is not registered. Please check settings." [15-03] "Network The destination...
Page 194 8. Troubleshooting Message Condition Solution and reference "Network A device certificate Install the correct device certificate. communication has (destination See ”Encrypting Network failed. S/MIME certificate) is not Communication”, User Guide (HTML) certificate error has registered or has occurred. Please expired. check the certificate of both destination and this...
Page 195 When Messages Appear Message Condition Solution and reference "Network The user certificate Install a new user certificate and device communication has (destination certificate. failed. The certificate) and See ”Encrypting Network certificate of this device certificate Communication”, User Guide (HTML) machine or have expired.
Page 196: Messages That Appear When The Remote Fax Function Is Unavailable
8. Troubleshooting Message Condition Solution and reference "Network The destination • Check that the destination is communication has terminated the specified correctly. failed. The line has communication. • If the destination refuses to receive a been disconnected. fax with no sender information, Please check the enable notifying of the information destination and...
Page 197 When Messages Appear Message Condition Solution and reference "Connection with the Another main-machine Register the sub-machine in remote machine has is registered in remote [Settings] [System Settings] failed. There is a machine. [Machine] [Others] problem with the [Register/Change/Delete remote machine Remote Machine].
Page 198 8. Troubleshooting Message Condition Solution and reference "Check whether there The machine is not Check that the machine is are any network connected to the connected to the network problems." network. correctly. [16-00] "Connection with the The main-machine is Turn on the power of the main- remote machine has turned off, or not machine.
Page 199: When A Message Appears While Using The Printer Function
When Messages Appear Message Condition Solution and reference "Remote machine The main-machine Check that the IP address or registration is could not be found. host name of the main- incorrect. Contact the machine is specified correctly administrator." in [Settings] [System Settings] [Machine] [Others]...
Page 200: Messages That Appear Without Error Codes
8. Troubleshooting Messages that Appear without Error Codes Message Cause Solution and reference "Address Book is The address book is Try again later. currently in use by in use by another another function. function, and Authentication has authentication failed." query is not possible.
Page 201 When Messages Appear Message Cause Solution and reference • Is only space(s) entered as the text to use for the background pattern in the unauthorized copy prevention function? • Is Document Server specified as the print method? See "Storing Documents to Print in the Machine", User Guide (HTML).
Page 202 8. Troubleshooting Message Cause Solution and reference "Cannot store data The paper size is Reduce the paper size of the document to of this size." too large. send. The document to send cannot be stored at a custom size. "Classification Code A classification Consult the machine administrator (or is incorrect.
Page 203 When Messages Appear Message Cause Solution and reference "Communication The job was Check the status of the Central error with central canceled because a Management machine. management server Central has occurred. The Management job has been communication cancelled." error occurred. "Compressed Data Compressed data is •...
Page 204 8. Troubleshooting Message Cause Solution and reference "Exceeded max. The internal storage • Reduce the size of the document to capacity of is almost full. send. Document Server. • Erase documents that are no longer Cannot store." needed. See "Deleting Documents Stored in the Machine", User Guide (HTML).
Page 205 When Messages Appear Message Cause Solution and reference "Exceeded max. The number of • Reduce the number of pages in the number of pages of pages stored in the document to send. Document Server. machine exceeds • Erase documents that are no longer Cannot store."...
Page 206 8. Troubleshooting Message Cause Solution and reference "Hardware An error has Turn off the power of the machine, check Problem: Wireless occurred in the that the Wireless LAN board is correctly Card" wireless LAN board. installed in the machine, and then turn on the power.
Page 207 When Messages Appear Message Cause Solution and reference "Memory Overflow" The insufficient In the printer driver, go to the [Others] tab memory error has [Special Settings] [Image Quality] occurred while and then change [Vector/Raster:] to printing from the [Raster]. printer driver (PCL "Memory Retrieval The data in the Turn off the power of the machine, wait...
Page 208 8. Troubleshooting Message Cause Solution and reference "There is no paper The paper tray • To proceed with printing after tray that matches loaded with paper changing the paper setting, select a the specified paper of the size or type tray and press [Print].
Page 209 When Messages Appear Message Cause Solution and reference See "Deleting Documents from Document Server", User Guide (HTML). "The print job has The number of Erase documents that are no longer been cancelled documents stored needed. because capture in the machine See "Deleting Documents from Document file(s) could not be exceeded the...
Page 210: Messages That Appear With Error Codes
8. Troubleshooting Message Cause Solution and reference "You do not have a Authentication Specify the authentication information in privilege to use this information is not the printer driver. For the authentication function. This job registered correctly information, consult the user has been in the printer driver.
Page 211 When Messages Appear Message Cause Solution and reference "99: Error" When printing a file Check the data to print. from an USB flash memory device, the file to print is in an unsupported format or corrupt. "AC: Internal The area reserved Delete a registered form or font that is no Storage is full."...
Page 212 8. Troubleshooting Message Cause Solution and reference "BAL: The job was Printing of Consult your machine administrator. The cancelled because PostScript 3 and machine administrator checks settings on PS/PDF printing is PDF is not enabled. [Settings] [Printer Settings] [Data prohibited. Please Management/Maintenance] contact the [Administrator Tools]...
Page 213 When Messages Appear Message Cause Solution and reference "CM: The job was A timeout error • Check that the machine can cancelled because occurred in communicate properly with the PC. of a timeout error PostScript 3 or PDF • PostScript 3 with PS3/PDF."...
Page 214 8. Troubleshooting Message Cause Solution and reference "CQ: Some pages An error occurred in Consider repairing the machine. were not printed RPCS printing, so because they were printing was blank." canceled by the auto job cancel function. "EB: The job was A printing job has Contact your machine administrator (or cancelled because...
Page 215: When A Message Appears While Using The Scanner Function
When Messages Appear Message Cause Solution and reference "EE: There are Two or more paper When specifying [Magazine], use sheets of mixed paper sizes sizes were used the same size. therefore Magazine and [Magazine] finishing is not finishing was not available.
Page 216: Messages That Appear On The Control Panel
8. Troubleshooting Messages that Appear on the Control Panel Message Cause Solution and reference "All the pages are The original was • When scanning on the exposure detected as blank. placed with the glass, place the original with the side No file was wrong side facing to scan facing down.
Page 217 When Messages Appear Message Cause Solution and reference "Cannot access the An USB flash • Check that the external media is Memory Storage memory device is formatted in FAT16 or FAT32, and Device." unavailable for use. write encryption or protection is not enabled on the media.
Page 218 8. Troubleshooting Message Cause Solution and reference "Check original's The original is Depending on the combination of the orientation." placed in the wrong specified settings, the orientation to set orientation. the original differs. Be sure to place the original in the correct orientation. See "Placing an Original to Scan", User Guide (HTML).
Page 219 When Messages Appear Message Cause Solution and reference "Exceeded max. A large size original • Decrease [Send Settings] data capacity." was scanned at a [Resolution]. high resolution, and "Check the • Specify a smaller size in [Send the resulting data scanning Settings] [Scan Size].
Page 220 8. Troubleshooting Message Cause Solution and reference "Insufficient There is no free Change the external media. When memory in the space available on scanning an original in the divide- memory storage the USB flash document or single-page mode, the saved device."...
Page 221 When Messages Appear Message Cause Solution and reference "Some invalid The group contains When sending data to a destination other destination(s) an e-mail address. than an e-mail address, press [Yes]. contained. Do you want to select only valid destination(s)?" "The program is A folder destination •...
Page 222: Messages That Appear On The Computer
8. Troubleshooting Message Cause Solution and reference "Authentication The user name or • Please check the SMTP with the destination password is authentication user name and has failed. Check incorrect. password. settings. To check • Please check the destination folder the current status, ID and password.
Page 223 When Messages Appear Message Cause Solution and reference "Authentication The logged-in user Consult the user administrator (or succeeded. does not have custom-privileges administrator who has However, the access privileges to equivalent privilege). The user access privileges use the scanner administrator can change the access for scanner function function.
Page 224 8. Troubleshooting Message Cause Solution and reference An original with a When scanning an original with a custom custom size is size, specify the original size in [Send placed on the Settings] [Scan Size] [Custom machine. Size]. "Cannot specify any The maximum Delete scanning areas that are no longer more scanning...
Page 225 When Messages Appear Message Cause Solution and reference A malfunction is Turn off the power of the machine, wait temporarily for 10 seconds or more after confirming occurring on the that the main power indicator is turned machine. off, and then turn on the power. page11”Turning On and Off the Power”...
Page 226 8. Troubleshooting Message Cause Solution and reference "Scanner is not The power of the Check that the machine is turned on, and available. Check the machine is not connected to the network correctly. scanner connection turned on, or the status." machine is not connected to the network correctly.
Page 227 When Messages Appear Message Cause Solution and reference "The device's Authentication • When User Code or Basic authentication cannot be authentication is specified, wait a service cannot be performed because while until processing the machine performed." the authentication address is completed. service is starting •...
Page 228: When Other Messages Appear
8. Troubleshooting When Other Messages Appear • When confirming or changing the settings in [Settings], press [Home] ( ) after closing [Settings]. Message Cause Solution and reference "Administrator The User When specifying Basic, Windows, or LDAP Authentication for Management authentication, configure the User User Management privilege is disabled Management privilege in [Settings]...
Page 229 When Messages Appear Message Cause Solution and reference "Failed to read the The user attempted The Web browser of the machine supports PDF file." to display a PDF file the PDF versions and encryption levels that is not shown below. Other PDF files cannot be supported by the displayed.
Page 230 8. Troubleshooting Message Cause Solution and reference See "Installation Requirements After Moving the Machine", User Guide (HTML). "Problems with the The wireless LAN Turn off the power of the machine, check wireless board." board can be that the wireless LAN board is correctly accessed, but an installed in the machine, and then turn on "Please call...
Page 231: Messages That Appear When Machine Login Fails
When Messages Appear Message Cause Solution and reference "Updating the Anti-virus software Add the destination list program to the destination list has or a firewall exception list in the anti-virus software on failed. Try again?" function is running the computer, or register the machine IP on the computer.
Page 232 8. Troubleshooting Message Cause Solution and reference "Authentication has An operation in the Check whether another user is logged in failed." TWAIN supporting to the machine, and then perform the application was operation. B/W/L0103-000 performed from the computer while a user was logged in to the machine or performing the...
Page 233 When Messages Appear Message Cause Solution and reference A user has The user needs to log in from the attempted to log in application login screen. to the functions that can be accessed only by the administrator such as [Settings] when [Application Authentication Management] is...
Page 234 8. Troubleshooting Message Cause Solution and reference "Authentication has Available resources Try again later. failed." are insufficient due to too many W0400-200 authentication requests. "Authentication has sAMAccountName Use UserPrincipalName as the login user failed." was used as the name. login user name W0400-202 when a user in the child domain logged...
Page 235 When Messages Appear Message Cause Solution and reference "Authentication has A user group cannot Check whether the group name registered failed." be obtained. on the machine is correct and whether the DC settings are configured correctly. W0406-107 Kerberos Check whether the realm name registered Authentication has on the clock at the KDC (key distribution failed.
Page 236 8. Troubleshooting Message Cause Solution and reference The login user Enter the correct login user name and name or password password. Change the login user name if it is incorrect. exceeds 128 bytes in length or contains a space, ":" or other unusable character. The simplified Check whether the server name, login authentication...
Page 237 When Messages Appear Message Cause Solution and reference "Authentication has Web Image Monitor Wait a while. failed." or another method was used to edit or W/L0607-001 create a backup of the address book. "Authentication has The number of Ask the user administrator (or custom- failed."...
Page 238 8. Troubleshooting more than one DC exists, check whether a trust relationship between DCs is established. *2 To resolve the domain name, see the following: • Check whether [Domain Name Configuration] and [DNS Configuration] is specified correctly in [Settings] [System Settings] [Network/Interface].
Page 239: Messages That Appear When Logging In To The Machine Using An Ic Card Fails
When Messages Appear • If the connection test fails, check whether [Domain Name Configuration] and [DNS Configuration] is specified correctly on [Settings] [System Settings] [Network/Interface]. Messages that Appear When Logging in to the Machine Using an IC Card Fails Message Cause Solution and reference "Authentication has...
Page 240: Messages That Appear When The Ldap Server Is Unavailable
8. Troubleshooting Messages that Appear When the LDAP Server Is Unavailable Message Cause Solution and reference "Connection with The network is Try again. LDAP server has busy. failed. Check the The setting Check the setting information of [Settings] server status." information is [System Settings] [Settings for...
Page 241: Messages That Appear When There Is A Problem With The Certificate
When Messages Appear Messages that Appear When There Is a Problem with the Certificate Message Cause Solution and reference "The destination The device Install a new device certificate used for cannot be selected certificate used for the S/MIME signature. because the device the S/MIME See ”Encrypting Network certificate used for...
Page 242: Messages That Appear When An Application Site Cannot Be Used
8. Troubleshooting Message Cause Solution and reference "The destination The user certificate Install a new user certificate. cannot be selected (destination See ”Encrypting Network because its certificate) has Communication”, User Guide (HTML). encryption expired. certificate is not currently valid. Please check the certificate."...
Page 243 When Messages Appear Message Cause Solution and reference • Check whether the "Cannot connect to Cannot connect to Network/Interface ([DNS server which the installation Configuration], [Control Panel: Proxy installs server. Settings]) are correctly configured. applications. Check maintenance See "Network/Interface", User Guide information on (HTML).
Page 244: Messages That Appear When Backing Up/Restoring User Data Fails
8. Troubleshooting Messages that Appear When Backing Up/Restoring User Data Fails Message Cause Solution and reference "Access to the USB Encryption/decrypti Check that the USB flash memory meets memory has failed. on of the user data the requirements for the backup function. Check the USB has failed.
Page 245: Specifications
9. Specifications Specifications for Paper Recommended Paper Sizes and Types The recommended paper sizes and types for each tray are as described below. • When performing multiple sheet feeding, fan sheets thoroughly or load sheets one by one from the bypass tray. •...
Page 246: Tray 1 (Secure Tray) (Mainly North America)
9. Specifications Tray 1 (Secure Tray) (mainly North America) Paper type and weight Paper size Paper capacity Select the paper size using the 500 sheets (When the 60–162 g/m (Approx. Tray Paper Settings menu: paper being used is 16–40 lb. Bond) plain paper or 80 g/m A4 , A5, A6 , B5 JIS , B6 JIS...
Page 247: Lower Paper Tray (Trays 2, 3, 4)
Specifications for Paper To use a type of label paper not listed above, be sure to evaluate the paper before using it in the machine. See the following for notes on feeding paper. See "Using the Secure Tray (IM 460FTL Only)", User Guide (HTML). Lower Paper Tray (Trays 2, 3, 4) Paper type and weight Paper size...
Page 248: Bypass Tray
9. Specifications Paper type and weight Paper size Paper capacity Horizontal: 5.83-8.50 inches Label paper (adhesive Select the paper size using the Paper can be loaded up labels) Tray Paper Settings menu: to the limit mark on the paper tray. A4 , A5, A6 , B5 JIS , B6 JIS ×...
Page 249 Specifications for Paper Paper type and weight Paper size Paper capacity , A4, A5, A6 , B4 JIS , B5 • Thick Paper 2– Thick Paper 3: 20 JIS, B6 JIS , 11 × 17 × sheets × 13 × 11, 8 ×...
Page 250: Notes On Special Paper
9. Specifications Paper type and weight Paper size Paper capacity • Horizontal: 5.83–35.43 inches Envelopes 10 sheets Specify the paper size × 9 × 7 , C5 Env, C6 Env , DL Env *1 Specify the paper size. • Using the Copy function. page81”Basic Procedure for Copying Documents”...
Page 251: Unusable Paper
Specifications for Paper Paper Thickness Paper weight Middle Thick 82–105 g/m (Approx. 20–28 lb. Bond) Thick Paper 1 106–135 g/m (Approx. 28–36 lb. Bond) Thick Paper 2 136–162 g/m (Approx. 36–40 lb. Bond) Thick Paper 3 163–216 g/m (Approx. 40 lb. Bond–80 lb. Cover) Unusable Paper •...
Page 252: Paper Storage
9. Specifications • Paper with a dusty surface If you use paper curled by humidity or drying, the paper may jam. Do not load sheets that have already been printed onto by another machine. Doing so may interfere with loading of paper because the powder for preventing offset may attach to the paper roller.
Page 253: Envelope Orientation And Recommended Status
Specifications for Paper page243”Recommended Paper Sizes and Types” Paper Orientation Thick paper has a paper direction according to its grain. Set the paper direction according to the grain, as shown in the following diagram: Direction of paper grain Tray 1–4 Bypass Tray Longitudinal direction Lateral direction...
Page 254: Using The Copy Function
9. Specifications • Window envelopes • Envelopes with moisture Before setting envelopes • Before loading envelopes, press down on them to remove any air from inside and flatten out all four edges. If they are bent or curled, flatten their leading edges (the edge going into the machine) by running a pencil or ruler across them.
Page 255: Using The Printer Function
Specifications for Paper Orientation of Envelopes Exposure Glass Bypass Tray Side-opening envelopes Flaps: closed Flaps: closed Side to be printed: face Side to be scanned: face down down Bottom side of envelopes: Bottom side of envelopes: toward the back of the toward the back of the machine machine...
Page 256: Loading Orientation-Fixed Paper Or Two-Sided Paper
9. Specifications Loading Orientation-fixed Paper or Two-sided Paper To print onto letterhead paper or business letter paper on which logos or patterns are printed, confirm how to set the paper or the settings of this machine so that the original is printed onto the orientation-fixed (top to bottom) or two-sided paper correctly.
Page 257 Specifications for Paper • [Settings] [Printer Settings] [System] [Paper In/Out] [Letterhead Setting] [Auto Detect] Paper Orientation Copy Side Tray 1-4 Bypass Tray One-sided originals Two-sided originals • When you set [Letterhead Setting] to [On (Always)], you can print onto letterhead paper when the paper type in the printer driver’s settings is set to [Letterhead].
Page 258: Specifications For Originals
9. Specifications Specifications for Originals Recommended Original Size and Weight (mainly Europe and Asia)/ (Taiwan) Original location Original size Original weight Exposure glass Up to A4 One-sided –B6 JIS, 11 × 52-128 g/m originals 17–5 × 8 (Approx. 14-34 lb. Bond) Two-sided –B6 JIS, 11 ×...
Page 259: Sizes Detectable With Auto Paper Select
Specifications for Originals Original location Original size Original weight Mixed Sizes mode 11 × 17 × 52-128 g/m (Approx. 14-34 lb. 11, 8 × 14 Bond) × 8 , A3 , A4, A5 , B4 , B5 JIS *1 A5 can be used only in the scanner function. •...
Page 260 9. Specifications (mainly North America) Origin 11 × 11 × × × × × × × × locati Expos glass *3*4 *3*4 : Detectable size, -: Undetectable size *1 If you want to detect 5 × 8 , contact your service representative. *2 If you want to switch the detectable size from 11 ×...
Page 261: Machine And Options Specifications
Machine and Options Specifications Machine and Options Specifications Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to.
Page 262: List Of Specifications
• Normal mode: 51 seconds • Quick mode: 32 seconds (23 °C (73.4 °F), rated voltage) First copy time (mainly Europe) • IM 370/370F: 4.7 seconds • IM 460F: 4.1 seconds (mainly Asia) • IM 370F: 4.7 seconds • IM 460F: 4.1 seconds (mainly North America) •...
Page 263 (China)/ (Taiwan) • IM 460F: 4.1 seconds Copy/print (mainly Europe) speed (per • IM 370: 37 sheets/minute minute) • IM 370F: 37 sheets/minute • IM 460F: 46 sheets/minute (mainly Asia • IM 370F: 37 sheets/minute • IM 460F: 46 sheets/minute *1 Except for China.
Page 264 9. Specifications Item Specifications Vertical: Up to 297 mm (11.7 inches) Horizontal: Up to 216 mm (8.6 inches) • ADF Vertical: 128 to 297 mm (5.1 to 11.7 inches) Horizontal • Copy function: 128 to 1,260 mm (5.1 to 49.7 inches) •...
Page 265 Machine and Options Specifications Item Specifications Missing image area (Copy) Leading edge: 4.2 ±1.5 mm (0.17 ±0.06 inches) Trailing edge: 0.5–6.0 mm (0.02–0.24 inches) Trailing edge (Two Sided): 3.0–6.0 mm (0.2–0.3 inches) Right edge: 0.5–4.0 mm (0.02–0.16 inches) Left edge: 0.5–4.0 mm (0.02–0.16 inches) Paper output or smaller: 250 sheets (80 g/m capacity of the...
Page 266 (mainly North America) 120–127 V, 12 A, 60 Hz (Taiwan) 110V, 13.6 A, 60Hz Power (mainly Europe) consumption • IM 370/370F (Main unit only) Ready: 26.4 W During printing: 529 W Maximum: 1780 W • IM 460F Ready: 26.4 W...
Page 267 Maximum: 1600 W Power (mainly Europe) consumption • IM 370/370F/460F (Complete Maximum: 1780 W system) • The complete system of the IM 370/370F/460F consists of the main unit and lower paper tray. (mainly Asia) • IM 370F/460F Maximum: 1780 W...
Page 268 910 × 616 mm (35.9 × 24.3 inches) or less (When the bypass tray unit and output trays are open.) (W × D) Noise emission (mainly Europe) (Sound power • IM 370/370F level: Main unit Stand-by: 16.6 dB only) Copying: 61.7 dB • IM 460F Stand-by: 16.5 dB Copying: 63.8 dB...
Page 269 (China)/ (Taiwan) • IM 460F Stand-by: 16.5 dB Copying: 63.8 dB Noise emission (mainly Europe) (Sound power • IM 370/370F level: Complete Stand-by: 17.3 dB system) Copying: 66.9 dB • IM 460F Stand-by: 17.3 dB Copying: 67.9 dB (mainly Asia) •...
Page 270 (China)/ (Taiwan) • IM 460F Stand-by: 17.3 dB Copying: 67.9 dB Noise emission (mainly Europe) (Sound • IM 370/370F pressure level: Stand-by: 3.0 dB Main unit only) Copying: 49.8 dB • IM 460F Stand-by: 3.3 dB Copying: 52.5 dB (mainly Asia) •...
Page 271 • Sound power levels and sound pressure levels are actual values measured in accordance with ISO 7779. • Sound pressure levels are measured from the position of the bystander. • The complete system of the IM 370/370F consists of the main unit, three lower paper trays, and caster table.
Page 272 9. Specifications Item Specifications • The complete system of the IM 460F consists of the main unit, three lower paper trays, and caster table. (mainly Asia) • Sound power levels and sound pressure levels are actual values measured in accordance with ISO 7779. •...
Page 273: Specifications For The Document Server
Machine and Options Specifications Specifications for the Document Server Item Specifications Internal Approx. 4 GB storage Maximum: 9,000 pages (Total number of pages that can be stored (Document with all functions combined.) Server) Copy/A4 original: Approx. 9,000 pages Printer/A4/600 dpi, 2 bits: Approx. 9,000 pages Scanner/A4/200 dpi, 8 bits/JPEG: Approx.
Page 274 9. Specifications Item Specifications Transmission 3 seconds at 28,800 bps, Standard resolution time Data MH, MR, MMR compression method Maximum Standard: A3 or 11 × 17 original size Custom (w × h): 297 × 1,200 mm (11.7 × 47.3 inches) Maximum 297 ×...
Page 275 Machine and Options Specifications Item Specifications Internet Send and receive e-mail with a computer that has an e-mail address communication Encryption S/MIME method (for forwarding) Internet Fax Automatic conversion of sent documents to e-mail format and e-mail send functions: transmission. Memory transmission only. Internet Fax Automatic detection and printing of appended TIFF-F (MH) files and receive...
Page 276 9. Specifications Item Specifications IP-Fax Receive faxes sent from an IP-Fax compatible fax through a network. reception Also capable of receiving faxes from a G3 fax connected to a function telephone line via a VoIP gateway. Validated Peripherals Item Specifications Gateway (T.38 •...
Page 277 Machine and Options Specifications • You can assign multiple addresses of the machine in the IPv6 environment, but only one address can receive IP-fax. • The SIP connection is specified to connect to either IPv4 or IPv6 depending on the environment of the machine.
Page 278: Specifications For Printer
Encryption S/MIME method E-mail Automatically detects and outputs JPEG and PDF documents receiving attached to received e-mail. functions Specifications for Printer Item Specifications Printing speed (mainly Europe) • IM 370/370F: 37 sheets/minute • IM 460F: 46 sheets/minute (mainly Asia...
Page 279 Machine and Options Specifications Item Specifications • IM 370F: 37 sheets/minute • IM 460F: 46 sheets/minute *1 Except for China. (mainly North America) • IM 370F: 37 sheets/minute • IM 460F/460FTL: 46 sheets/minute (China)/ (Taiwan) • IM 460F: 46 sheets/minute (A4 , 8 ×...
Page 280: Specifications For Scanner
9. Specifications Item Specifications Fonts • PCL 5e/6(XL): 80 fonts, 13 International fonts • PostScript 3 Emulation: 80 fonts, 13 International fonts • PDF Emulation: 80 fonts, 13 International fonts • Genuine Adobe PDF: 136 fonts • Genuine Adobe PostScript 3: 136 fonts •...
Page 281 Machine and Options Specifications Item Specifications Length: 10–297 mm (0.4–11.6 inches), Width: 10–216 mm (0.4–8.6 inches) • ADF Length: 128–297 mm (5.1–11.6 inches), Width: 128–432 mm (5.1–17.0 inches) Scan sizes • Exposure glass automatically (mainly Europe and Asia)/ (Taiwan) detectable A4 , B5 JIS (mainly North America) ×...
Page 282 9. Specifications Item Specifications Basic scanning 200 dpi resolution: Image MH, MR, MMR, JBIG2 compression type for black and white (two-value) Image JPEG compression type for gray scale/full color Interface • Standard: Ethernet (10BASE-T/100BASE-TX/1000BASE-T) USB 2.0 (Type A) port (on the control panel) •...
Page 283 Machine and Options Specifications See "Scanning an Original as a PDF with Security Settings Specified", User Guide (HTML). • To specify High Compression PDF for the PDF type, the following settings are required: • Selecting Gray Scale or Full Color for [Original Type] under [Send Settings] •...
Page 284: Specifications For Adf
9. Specifications • Specifying [PDF File Type: PDF/A Fixed] under [Settings] [System Settings] [Settings for Administrator] [File Management] to [Off] Network TWAIN Scanner Item Specifications Scanning 100–1,200 dpi resolution Protocol TCP/IP Operating • Windows 8.1/10/11 system • Windows Server 2012/2012 R2/2016/2019/2022 (TWAIN scanner runs in 32-bit compatible mode on a 64-bit operating system, so TWAIN scanner is not compatible with 64-bit applications.
Page 285: Specifications For Lower Paper Tray
Machine and Options Specifications Item Specifications –A5, B4 JIS –B6 JIS, 11 × 17 –5 × 8 (mainly North America) 11 × 17 –5 × 8 –A4 Original weight 52-128 g/m (Approx. 14-34 lb. Bond) Number of 50 sheets (80 g/m , Approx.
Page 286: Specifications For Caster Table
9. Specifications Item Specifications Maximum 17 W or less power consumption Dimensions 374 × 493 × 124 mm (14.8 × 19.5 × 4.9 inches) (except protruding parts) (W × D × H) Weight Approx. 8 kg (0.4 lb.) Specifications for Caster Table Item Specifications Dimensions...
Page 287: Specifications For Device Server Option
Machine and Options Specifications Item Specifications • Direct Connection: Group Owner Mode • Web Image Monitor is supported. • The transmission rates of 150 Mbps in the 5 GHz band and 72.2 Mbps in the 2.4 GHz band are the theoretical values of the wireless LAN specification. The actual transmission rate may be lower, depending on the operating environment.
Page 288: Send Email
9. Specifications Send Email Item Value Remarks Maximum number of 128 alphanumeric characters entered in a characters subject Maximum number of • When selecting an You cannot select an item characters entered in the item from the from the standard an e-mail message standard message: message and enter the...
Page 289: Send To Folder
Machine and Options Specifications Send to Folder Item Value Remarks Maximum number of 256 characters characters in a path name specified for the SMB protocol Maximum number of 64 characters characters in a user name specified for the SMB protocol Maximum number of 64 characters characters in a password...
Page 290: Broadcast Transmission
9. Specifications Broadcast Transmission Item Value Remarks Total number of destinations that can be specified for Send Email and Send to Folder Number of destinations Up to 50 items can be that can be specified when specified when entering an sending a document by item manually (including Send Email...
Page 291: Machine Options
Machine and Options Specifications See "Maximizing the Printable Area When Printing", User Guide (HTML). • The maximum width of the printable area perpendicular to the feeding direction is 297 mm (11.7 inches). Printing starts from the upper left corner of the paper in relation to the feed direction.
Page 292 9. Specifications (1) Options Mounted to the Scanner Unit Description Option Detects a double feeding of the original when it Page keeper is placed in the ADF. Document feeder Paper of A4 size or larger can be fed. paper guide tray *1 Depending on the machine type, ADF is attached as standard.
Page 293: Guide To Functions Of The Machine's Internal Options
Machine and Options Specifications Guide to Functions of the Machine’s Internal Options • Fax Memory Unit Provides 60 MB of additional memory for the facsimile function. (Standard 4 MB) This enables you to increase the number of sheets of originals that can be stored in memory.
Page 294: Functions Requiring Optional Configurations
9. Specifications Functions Requiring Optional Configurations When options are installed, the functions and interface of this machine can be expanded. • The options that can be installed differ depending on the models. page289”Machine Options” Copy Function Function/Reference Option Job Preset One of the following options is required: page85”Reserving a Copy Job While •...
Page 295: Scanner Function
Machine and Options Specifications Scanner Function Functions Option Creating PDF files with OCR text OCR unit information See "Scanning an Original as a PDF File with Embedded Text Data", User Guide (HTML). Interface Functions Option Wireless LAN communication Wireless LAN board See "Connecting to a Wireless LAN", User Guide (HTML).
Page 296 9. Specifications *1 Simultaneous operations are only possible after the preceding job documents are all scanned and [Reserve] appears. *2 You can scan a document after the preceding job documents are all scanned. *3 Simultaneous operations can be performed when a different line is used. *4 During parallel reception, any subsequent job is suspended until the reception is completed.
Page 297 Machine and Options Specifications Copy Function Compatibility *1 Stamps include Preset Stamp, User Stamp, Date Stamp, Page Numbering, and Stamp Text.
Page 298: Legal And Contact Information
Sleep Mode may differ depending on the machine. (mainly Europe) Model Name Power Time to Recover Duplex Function Consumption from Sleep Mode IM 370 0.45 W 6.2 seconds Standard IM 370F 0.45 W 6.2 seconds Standard IM 460F 0.45 W...
Page 299: User Information On Electrical And Electronic Equipment (Mainly Europe)
Legal and Contact Information (mainly Asia Model Name Power Time to Recover Duplex Function Consumption from Sleep Mode IM 370F 0.45 W 6.2 seconds Standard IM 460F 0.45 W 5.9 seconds Standard (mainly North America) Model Name Power Time to Recover Duplex Function Consumption from Sleep Mode...
Page 300: Note For The Battery And/Or Accumulator Symbol (For Eu Countries Only) (Mainly Europe)
For Turkey only AEEE Yönetmeliğine Uygundur. Bu sistem sarf malzemeleri ve yedek parçaları da dahil olmak üzere AEEE Yönetmeliğine Uygundur. Üretici: Ricoh Company, Ltd. 3-6, Nakamagome 1-chome, Ohta-ku, Tokyo 143-8555 Japan +81-3-3777-811(English only/Sadece İngilizce) Note for the Battery and/or Accumulator Symbol (For EU countries only)
Page 301: Environmental Advice For Users (Mainly Europe)
For details about the return program, please refer to the Web page below or consult your service person. https://www.ricoh-return.com/ Energy efficiency The amount of electricity a machine consumes depends as much on its specifications as it does on the way you use it. The machine is designed to allow you to reduce electricity costs by switching to Ready mode after it prints the last page.
Page 302: Notes To Users In The State Of California (Notes To Users In Usa) (Mainly North America)
Perchlorate Material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/perchlorate Information for China energy efficiency label (China) Specification model IM 460F Manufacturer name Ricoh Company, Ltd. Energy efficiency index Typical energy consumption (kW/h) 2.31 According to the national standards GB21521-2014 Notes for wireless LAN and Bluetooth This product is equipped with wireless LAN and Bluetooth functions.
Page 303: Copyright Information About Installed Software
Legal and Contact Information In infrastructure mode, the wireless LAN function's usable frequencies vary depending on the access point you use. Notas sobre IFETEL, México La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.
Page 304 Bluetooth SIG, Inc. and any use of such marks by Ricoh Company, Ltd. is under license. Citrix is a trademark of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S.
Page 305 Legal and Contact Information ® ® Microsoft Windows 10 Enterprise ® ® Microsoft Windows 10 Education • The product names of Windows 11 are as follows: ® ® Microsoft Windows 11 Home ® ® Microsoft Windows 11 Pro ® ® Microsoft Windows 11 Pro Education...
Page 306 9. Specifications Java is a registered trademark of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. ® This product includes RSA BSAFE Cryptographic software of EMC Corporation. RSA is a registered trademark or a trademark of EMC Corporation in the United States and other countries.
Page 307: 10. Driver Installation Guide
10. Driver Installation Guide Installing the Printer Driver Installing the Printer Driver by Using Device Software Manager Installer Device Software Manager is a support utility for driver installation in Windows. Device Software Manager helps you to detect the latest driver via the internet automatically according to the computer you are using and install it with a simple procedure.
Page 308 10. Driver Installation Guide 6. On the "End User License Agreement" screen, click [Agree and Go to Next]. 7. Select the connection between the machine and computer, and then click [Next]. • Network: Search for devices connected to the network. •...
Page 309: Installing The Printer Driver For Network Connection (Windows)
Installing the Printer Driver • When you connect the machine and the computer with a USB cable, follow the instructions on the installer screen. If the machine is not detected, click [Cancel Connection]. Even if the connection is canceled, the installation is complete. After the installer screen is closed, the machine is added automatically when it is connected to the computer with the USB cable.
Page 310: Installing The Pcl 6/Postscript 3 Printer Driver From The Downloaded File
10. Driver Installation Guide • If the "Windows Security" dialog box appears during the driver installation procedure, click [Install this driver software anyway]. Installing the PCL 6/PostScript 3 Printer Driver from the Downloaded File 1. Download the latest printer driver from the manufacturer's website. 2.
Page 311: Installing The Printer Driver For Windows
Installing the Printer Driver • If the machine cannot be found at the network connection setup, see the following section. page311”If the Machine Cannot Be Found” 6. When prompted to select whether to install Device Software Manager, select whether to install Device Software Manager. To install Device Software Manager select the [Install Device Software Manager] check box, and then click [Next].
Page 312 10. Clear the [Query the printer and automatically select the driver to use] check box, and then click [Next]. Searching for the TCP/IP port starts. 11. When the "Additional port information required" screen is displayed, select [RICOH Network Printer C model], and then click [Next]. 12. Click [Have Disk...] [Browse...] to specify the driver (INF file), and then click [OK].
Page 313: If The Machine Cannot Be Found
Installing the Printer Driver 15. Specify the printer as a shared printer as necessary, and then click [Next] [Finish]. If the Machine Cannot Be Found The "Network Connection Error" screen is displayed. Confirm and perform , and then click [OK]. If the machine still cannot be found, specify the IP address or machine name to install the printer driver.
Page 314 10. Driver Installation Guide 2. Select [Specify device IP address] or [Specify device name], and then click [Next]. When specify the machine IP address 1. Enter the IP address of the machine and click [Search]. You can check the machine IP address in [Check Status] [Network] on the control panel.
Page 315: Installing The Printer Driver For Network Connection (Macos)
Installing the Printer Driver 2. On the "Printer Preference" screen, select one of the port names from among "Port Name", and then click [Next]. Printer driver installation starts. For details about the procedure for specifying the IP address after installing the printer driver, see the following section: See "When You Cannot Print a Document even if the Printer Driver is Installed", User Guide (HTML).
Page 316: Installing The Ppd File (Network Connection)
10. Driver Installation Guide Installing the PPD file (Network Connection) 1. Download the latest printer driver from the manufacturer's website. 2. Double-click the downloaded file. 3. Double-click the package file. 4. On the "Introduction" screen, click [Continue]. 5. On the "License" screen, click [Continue] and then click [Agree]. •...
Page 317: Registering The Machine In [Printers & Scanners] (Network Connection)
Installing the Printer Driver 8. When the installation is complete, click [Close]. Registering the Machine in [Printers & Scanners] (Network Connection) Register the PPD file of the machine in the system preferences to enable printing. 1. Select [System Preferences...] from the Apple menu. 2.
Page 318: Specifying The Option Configuration Of The Machine To The Printer Driver (Network Connection)
10. Driver Installation Guide When "Generic PostScript Printer" is displayed even though the IP address is correct Check the network connection of the machine and the computer, and then register again. • When the machine is connected to a wired LAN. Check that the cable is connected to the machine correctly.
Page 319 Installing the Printer Driver 1. Select [System Preferences...] from the Apple menu. 2. Click [Printers & Scanners]. 3. Select the machine from the list, and then click [Options & Supplies...]. 4. Click [Options], select the option installed on the machine, and then click [OK]. •...
Page 320 10. Driver Installation Guide...
Page 321: 11. How To Use This Manual
11. How to use this manual Meanings of the used symbols Indicates a potentially hazardous situation which, if instructions are not followed, could result in death or serious injury. Indicates a potentially hazardous situation which, if instructions are not followed, may result in minor or moderate injury or damage to property.
Page 322 MEMO...

This manual is also suitable for:

Im 370f Im 460f Im 460ftl

Ricoh IM 370 User Manual

1 Introduction and Basic Operations

2 Copy

3 Document Server

4 Fax

5 Printer

6 Scan

7 Maintenance

8 Troubleshooting

9 Specifications

10 Driver Installation Guide

11 How to Use this Manual

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