Shipping An Item To Keysight For Service Or Repair; Downloading The Online System Service Guide - Keysight PNA Series Operation And Installation Manual

Maintenance and Support
Keysight Support, Services, and Assistance

Shipping an Item to Keysight for Service or Repair

Keysight Technologies reserves the right to reformat or replace the
internal SSD in the network analyzer, contained in this system, as part of
its repair. This will erase all user information stored on the hard disk. It is
imperative, therefore, that you make a backup copy of your critical test
data located on the analyzer's hard disk before shipping it to Keysight for
repair.
If you wish to send an item from your system to Keysight Technologies for
service or repair:
— Contact Keysight to open a service order. Refer to
— Include a complete description of the service requested or of the failure and
— a description of any failed test and any error message.
— Ship the item using the original or comparable anti-static packaging
materials.

Downloading the Online System Service Guide

There are two different service guides that support a millimeter wave
system:
— PNA service guide and
N5292A service guide
—
To view the online Service Guide for your PNA or the N5292A test set
controller, use the following steps:
1. Go to www.keysight.com.
2. In the Search box, enter the model number of the analyzer (Ex: N5292A)
and click Search.
3. Click Technical Support > Manuals.
4. Click Service Manual.
5. Click the service guide title to download the PDF file.
6. When the PDF of the Service Guide is displayed, scroll through the
Contents section bookmarks to locate the information needed.
Keysight Self-Configured System Installation Guide
"Contacting Keysight".
5-5