Keysight Support, Services, And Assistance; Service And Support Options; Contacting Keysight; Shipping Your Analyzer To Keysight For Service Or Repair - Keysight N5227A Service Manual

General Product Information

Keysight Support, Services, and Assistance

Keysight Support, Services, and Assistance
Information on the following topics is included in this section.
•

"Service and Support Options"

•

"Contacting Keysight"

•

"Shipping Your Analyzer to Keysight for Service or Repair"

Service and Support Options
The analyzer's standard warranty is a three-year return to Keysight Technologies service warranty.
NOTE There are many other repair and calibration options available from the Keysight Technologies
support organization. These options cover a range of service agreements with varying
response times. Contact Keysight for additional information on available service agreements
for this product. Refer to
Contacting Keysight
Assistance with test and measurements needs and information or finding a local Keysight office are
available on the Web at:
http://www.keysight.com/find/assist
If you do not have access to the Internet, please contact your Keysight field engineer.
NOTE In any correspondence or telephone conversation, refer to the Keysight product by its model
number and full serial number. With this information, the Keysight representative can
determine whether your product is still within its warranty period.
Shipping Your Analyzer to Keysight for Service or Repair
IMPORTANT Keysight Technologies reserves the right to reformat or replace the internal hard disk drive in
your analyzer as part of its repair. This will erase all user information stored on the hard disk.
It is imperative, therefore, that you make a backup copy of your critical test data located on
the analyzer's hard disk before shipping it to Keysight for repair.
If you wish to send your network analyzer to Keysight Technologies for service or repair:
• Include a complete description of the service requested or of the failure and a description of any failed
test and any error message.
• If alternate front handles and rack mount hardware have been installed, remove and retain them. The
analyzer should be sent to Keysight in the same configuration as it was originally shipped.
• Reinstall front and rear impact covers.
• Ship the analyzer using the original or comparable antistatic packaging materials.
• Contact Keysight for instructions on where to ship your analyzer.
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"Contacting Keysight" on page
PNA Series Microwave Network Analyzers
2-6.
Service Guide N5227-90001
N5227A