Shipping Your Instrument To Keysight For Service Or Repair - Keysight N5264A Service Manual

General Product Information
Keysight Support, Services, and Assistance
If you do not have access to the Internet, please contact your Keysight field
engineer.
In any correspondence or telephone conversation, refer to the Keysight
product by its model number and full serial number. With this information,
the Keysight representative can determine whether your product is still
within its warranty period.

Shipping Your Instrument to Keysight for Service or Repair

Keysight Technologies reserves the right to reformat or replace the
internal solid state drive in your measurement receiver as part of its repair.
This will erase all user information stored on the solid state drive. It is
imperative, therefore, that you make a backup copy of your critical test
data located on the solid state drive before shipping the measurement
receiver to Keysight for repair.
If you wish to send your instrument to Keysight Technologies for service or
repair:
— Include a complete description of the service requested or of the failure and
a description of any failed test and any error message.
— Ship the instrument using the original or comparable antistatic packaging
materials.
— Contact Keysight for instructions on where to ship your instrument.
Keysight N5264A Service Guide 2-9