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Resolving hardware problems
This section provides information on verifying and resolving hardware problems.
If you cannot identify a hardware problem, you can request technical service and
support by contacting IBM. You need to provide the machine type, model, and
serial number of your NetVista thin client.
You can obtain additional service and support information at the following
uniform resource locator (URL):
http://www.pc.ibm.com/ww/netvista/thinclient
Notes:
1. If your NetVista thin client is under warranty or a maintenance contract,
2. To resolve software errors, follow the instructions on the error message. For
3. Refer to the documentation for your monitor and USB devices for information
Verifying hardware problems
Table 1 identifies possible hardware problem indications that can occur with the
NetVista thin client during its startup sequence (see "Startup sequence" on page 7),
or during normal operation.
If you experience any hardware problem indications, you need to verify that an
easily avoidable problem is not causing the hardware problem indication. Record
any hardware problem indications and a description of the problem, and then
proceed with the instructions below.
These instructions ensure that you start resolving any hardware problems by
resetting the power to your hardware.
To determine the cause of NetVista thin client hardware problems, follow these
steps to reset the power to your hardware:
© Copyright IBM Corp. 2000
contact IBM Service and Support to obtain a customer-replaceable unit (CRU).
Refer to IBM Network Station
(SA23-2802) for more information.
more information, contact IBM Service and Support.
on resolving hardware problems that are associated with your monitor and
USB devices.
Table 1. Hardware problem indications
Startup
Checkpoints
hardware
Power on
Monitor
initialization
Keyboard
initialization
Welcome screen
™
Hardware Warranty - Type 8363 and Type 8364
Visible
LED
indications
failure
(system LED)
X
X
X
X
X
Audio beep
Error codes and
sequences
text messages
(NSBxxxx)
X
X
X
X
11
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