Dell EMC PowerEdge R620 Owner's Manual
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Dell EMC PowerEdge R620 Owner's Manual

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Dell PowerEdge R620
Owner's Manual
Regulatory Model: E16S Series
Regulatory Type: E16S001

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Summary of Contents for Dell EMC PowerEdge R620

  • Page 1 Dell PowerEdge R620 Owner's Manual Regulatory Model: E16S Series Regulatory Type: E16S001...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents 1 About your system............................7 Front-panel features and indicators..........................7 Lcd panel features................................9 Home screen................................10 Setup menu................................. 10 View menu..................................11 Configuring iDRAC from the LCD panel......................... 11 Diagnostic indicators................................ 12 Hard-Drive indicator patterns............................13 Back-panel features and indicators..........................14 NIC indicator codes................................16 Power Indicator Codes..............................16 Other Information You May Need...........................18 2 Using the system setup and boot manager....................
  • Page 4 Embedded systems management..........................32 iDRAC Settings utility..............................32 Entering the iDRAC Settings utility..........................32 Changing the thermal settings..........................32 3 Installing and removing system components....................34 Recommended tools................................34 Front bezel (optional)..............................34 Removing the front bezel............................34 Installing the front bezel............................35 System cover..................................35 Opening the system..............................35 Closing the system..............................
  • Page 5 Internal dual SD module (optional)..........................62 Removing the internal dual SD module........................62 Installing the internal dual SDmodule........................63 Internal SD card................................64 Removing an internal SD card..........................64 Installing an internal SD card.............................64 Integrated storage controller card..........................64 Removing the integrated storage controller......................65 Installing the integrated storage controller......................
  • Page 6 Troubleshooting external connections........................... 97 Troubleshooting the video subsystem........................... 97 Troubleshooting a USB device............................97 Troubleshooting a serial I/O device..........................97 Troubleshooting a NIC..............................97 Troubleshooting a wet system............................98 Troubleshooting a damaged system..........................99 Troubleshooting the system battery..........................99 Troubleshooting power supplies............................. 99 Troubleshooting cooling problems..........................100 Troubleshooting cooling fans............................

  • Page 7: About Your System

    About your system Topics: • Front-panel features and indicators • Lcd panel features • Configuring iDRAC from the LCD panel • Diagnostic indicators • Hard-Drive indicator patterns • Back-panel features and indicators • NIC indicator codes • Power Indicator Codes •...
  • Page 8 Item Indicator, Button, or Connector Icon Description Press to toggle the system ID on and off. If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset the iDRAC (if not disabled in F2 iDRAC setup) press and hold the button for more than 15 seconds.

  • Page 9: Lcd Panel Features

    Item Indicator, Button, or Connector Icon Description Power-on indicator, power The power-on indicator lights when the system power is on. The button power button controls the power supply output to the system. NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.

  • Page 10: Home Screen

    Figure 3. Lcd panel features Item Button Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed •...

  • Page 11: View Menu

    Option Description Select Simple to display LCD error messages in a simplified user-friendly description. See the Dell Event and Error Messages Reference Guide at dell.com/esmmanuals for the list of messages in this format. Set home Select the default information to be displayed on the LCD Home screen. See View Menu to see the options and option items that can be set as the default on the Home screen.

  • Page 12: Diagnostic Indicators

    Press > until » is selected, and then press ✓. The LCD displays if you want to set up DNS. This is recommended, as setting up DNS enables you to program network resources on the iDRAC based on DNS names, rather than requiring you to enter IP addresses. If you do not want to set up DNS, select No and press ✓...

  • Page 13: Hard-Drive Indicator Patterns

    Memory indicator Condition Corrective Action The indicator blinks See the system event log or system messages for the location of the failed memory. amber if a memory Reinstall the memory device. If the problem persists, see Getting Help. error occurs. Hard-Drive indicator patterns Figure 4.

  • Page 14: Back-Panel Features And Indicators

    Back-panel features and indicators Figure 5. Back-panel features and indicators—8 hard drive system (2 pcie expansion cards) Item Indicator, Button, or Connector Icon Description System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pressed, the LCD panel on the front and the system status indicator on the back blink until one of the buttons is pressed again.
  • Page 15 Figure 6. Back-panel features and indicators—10 hard drive system and 8 hard drive system (3 pcie expansion cards) Item Indicator, Button, or Connector Icon Description System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack.

  • Page 16: Nic Indicator Codes

    Item Indicator, Button, or Connector Icon Description Power supply (PSU1) 495 W, 750 W, or 1100 W Power supply (PSU2) 750 W or 1100 W NIC indicator codes Figure 7. NIC indicator link indicator activity indicator Indicator Indicator code Link and activity The NIC is not connected to the network.
  • Page 17 Figure 8. AC Power Supply Status Indicator AC power supply status indicator/handle Figure 9. DC Power Supply Status Indicator DC power supply status indicator Power Indicator Condition Pattern Not lit Power is not connected. Green The handle/LED indicator lights green indicating that a valid power source is connected to the power supply and that the power supply is operational.

  • Page 18: Other Information You May Need

    Power Indicator Condition Pattern CAUTION: Combining AC and DC power supplies is not supported and triggers a mismatch. Flashing green When hot-adding a power supply, this indicates that the power supply is mismatched with the other power supply (in terms of efficiency, feature set, health status, and supported voltage). Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply.

  • Page 19: Using The System Setup And Boot Manager

    Using the system setup and boot manager System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Table 1. System setup keystrokes Keystroke Description Opens the System Setup page. <F2>...

  • Page 20: Choosing The System Boot Mode

    Choosing the system boot mode System Setup enables you to specify one of the following boot modes for installing your operating system: • BIOS boot mode (the default) is the standard BIOS-level boot interface. • Unified Extensible Firmware Interface (UEFI) (the default) boot mode is an enhanced 64-bit boot interface. If you have configured your system to boot to UEFI mode, it replaces the system BIOS.

  • Page 21: System Setup Options

    <Esc> Moves to the previous page till you view the main screen. Pressing <Esc> in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. <F1> Displays the System Setup help file. NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the system.

  • Page 22: System Information Screen

    System information screen You can use the System Information screen to view system properties such as Service Tag, system model name, and the BIOS version. To view the System Information screen, click System Setup Main Menu > System BIOS > System Information. The System Information screen details are explained as follows: Menu Item Description...

  • Page 23: Processor Settings Screen

    Menu Item Description Node Interleaving If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is installed. If Disabled, the system supports Non-Uniform Memory architecture (NUMA) (asymmetric) memory configurations. By default, Node Interleaving option is set to Disabled. Serial Debug Output By default, it is set to disabled.

  • Page 24: Sata Settings Screen Details

    Menu Item Description NOTE: DPAT works when DPAT is enabled in BIOS setup and either one of the following settings is available: • System Profile is set to Maximum Performance. This automatically enables Turbo mode. • System Profile is set to Custom and CPU Power Management is set to Maximum Performance and Turbo is enabled.

  • Page 25: Boot Settings Screen

    Boot Settings screen Menu item Description Boot Mode Allows you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI.

  • Page 26: Serial Communications Screen

    Menu Item Description OS Watchdog Timer Allows you to enable or disable the OS watchdog timer. When this field is enabled, the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system. By default, the OS Watchdog Timer option is set to Disabled.

  • Page 27: System Security Screen

    The System Profile Settings screen details are explained as follows: Option Description System Profile Sets the system profile. If you set the System Profile option to a mode other than Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. This option is set to Performance Per Watt Optimized (DAPC) by default.

  • Page 28: Miscellaneous Settings

    Menu Item Description TPM Activation Allows you to change the operational state of the TPM. By default, the TPM Activation option is set to No Change. TPM Status Displays the TPM status. TPM Clear CAUTION: Clearing the TPM results in the loss of all keys in the TPM. The loss of TPM keys may affect booting to the operating system.

  • Page 29: System And Setup Password Features

    Menu Item Description Report Keyboard Allows you to set whether keyboard-related error messages are reported during system boot. By default, the Errors Report Keyboard Errors option is set to Report. F1/F2 Prompt on Allows you to enable or disable the F1/F2 prompt on error. By default, F1/F2 Prompt on Error is set to Enabled. Error In-System This option enables or disables In-System Characterization.

  • Page 30: Deleting Or Changing System Password And Setup Password

    Press Esc to return to the System BIOS screen. Press Esc again, and a message prompts you to save the changes. NOTE: Password protection does not take effect until the system reboots. Deleting or changing system password and setup password Ensure that the password jumper is Enabled and the Password Status is set to Unlocked before attempting to delete or change the existing system or setup password.

  • Page 31: Entering The Uefi Boot Manager

    • You cannot disable or change an existing system password. NOTE: You can use the password status option with the setup password option to protect the system password from unauthorized changes. Entering the UEFI boot manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode.

  • Page 32: Uefi Boot Menu

    Menu Item Description Launch System Enables you to access the System Setup. Setup System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot menu Menu Item Description Select UEFI Boot Displays the list of available UEFI boot options (marked with asterisks), select the boot option you wish to use and Option press <Enter>.
  • Page 33 • Default • Maximum Exhaust Temperature • Fan Speed Offset NOTE: When the User Option is set to the default Auto setting, the user option cannot be modified. Set the Maximum Air Exhaust Temperature or the Fan Speed Offset fields. Click Back >...

  • Page 34: Installing And Removing System Components

    Installing and removing system components Recommended tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #1 and #2 Phillips screwdrivers • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Following tools are required for assembling cables for a DC power supply unit (PSU), when available: •...

  • Page 35: Installing The Front Bezel

    Figure 10. Removing and installing the front bezel release latch keylock front bezel locking hook Installing the front bezel Hook the right end of the bezel onto the chassis. Fit the free end of the bezel onto the system. Secure the bezel with the keylock. System cover Opening the system NOTE:...

  • Page 36: Closing The System

    Figure 11. Opening and closing the system system cover latch latch release lock Closing the system Lift the latch on the cover. Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis. Push down the latch to move the cover into the closed position.
  • Page 37 Figure 12. Inside the system—8 hard drive system control panel assembly cable securing clip cooling fans (7) cable securing bracket cooling shroud power supplies (2) chassis intrusion switch riser card 3 network daughter card riser card 2 storage controller card network daughter card cooling shroud DIMMs (24) heat sink for processor 2...

  • Page 38: Cooling Shroud

    Figure 13. Inside the system—10 hard drive system control panel cable securing clip cooling fans (7) cable securing bracket cooling shroud power supplies (2) chassis intrusion switch riser card 3 network daughter card riser card 1 storage controller card network daughter card cooling shroud DIMMs (24) heat sink for processor 2 hard-drive backplane...

  • Page 39: Installing The Cooling Shroud

    Figure 14. Removing and installing the cooling shroud cooling shroud Installing the cooling shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
  • Page 40 NOTE: DIMMs in sockets A1 to A12 are assigned to processor 1 and DIMMs in sockets B1 to B12 are assigned to processor 2. Figure 15. Memory socket locations Memory channels are organized as follows: Table 2. Memory channels Processor Channel 0 Channel 1 Channel 2...

  • Page 41: General Memory Module Installation Guidelines

    DIMM Type DIMMs Populated/ Operating Frequency (in MT/s) Maximum DIMM Rank/Channel Channel 1.5 V 1.35 V UDIMM ECC 1600, 1333, 1066, and 800 1600, 1333, 1066 and 800 Dual rank 1600, 1333, 1066, and 800 1600, 1333, 1066 and 800 Dual rank RDIMM 1866, 1600, 1333, 1066, and...

  • Page 42: Mode-Specific Guidelines

    Mode-specific guidelines Four memory channels are allocated to each processor. The possible configurations depend on the memory mode selected. NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features. However, all guidelines for specific RAS features must be followed.

  • Page 43: Sample Memory Configurations

    • Memory modules installed in memory module sockets with white release levers must be identical and the same rule applies for sockets with black and green release tabs. This ensures that identical memory modules are installed in matched pairs—for example, A1 with A2, A3 with A4, A5 with A6, and so on.
  • Page 44 System Capacity DIMM Size (in Number of DIMM Rank, Organization, DIMM Slot Population (in GB) DIMMs and Frequency 2R, x4, 1600 MT/s 2R, x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, 2R, x4, 1333 MT/s, A1, A2, A3, A4, A5, A6 2R, x4, 1600 MT/s 2R, x4, 1333 MT/s,...
  • Page 45 System DIMM Size (in GB) Number of DIMMs DIMM Rank, Organization, DIMM Slot Population Capacity (in and Frequency B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12 2R, x4, 1333 MT/s, A1, A2, A3, A4, A5, A6 2R, x4, 1600 MT/s B1, B2, B3, B4, B5, B6 2R, x4, 1333 MT/s...

  • Page 46: Removing Memory Modules

    System DIMM Size (in GB) Number of DIMMs DIMM Rank, Organization, DIMM Slot Population Capacity (in and Frequency LRDIMM, x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12 LRDIMM, x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11,...

  • Page 47: Installing Memory Modules

    NOTE: Retain removed memory-module blank(s) for future use. Figure 17. Removing The Memory Module memory module/memory-module blank Install the cooling shroud. Close the system. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Installing Memory Modules WARNING: The memory modules are hot to touch for some time after the system has been powered down.

  • Page 48: Hard Drives

    Press down on the memory module with your thumbs until the memory module snaps into place. Figure 18. Installing The Memory Module memory module memory-module ejectors memory-module socket alignment key memory-module alignment key NOTE: When the memory module is properly seated in the socket, the levers on the memory-module socket align with the levers on the other identical sockets that have memory modules installed.

  • Page 49: Removing A 2.5 Inch Hard Drive Blank

    Removing a 2.5 inch hard drive blank CAUTION: To maintain proper system cooling, all empty hard drive slots must have hard drive blanks installed. If installed, remove the front bezel. Press the release button and slide the hard drive blank out until it is free of the hard drive slot. Figure 19.

  • Page 50: Installing A Hot Swappable Hard Drive Or Solid State Drive

    Figure 20. Removing and Installing a Hot-Swap Hard Drive release button hard drive hard-drive carrier handle Installing a hot swappable hard drive or solid state drive CAUTION: Use only hard drives that have been tested and approved for use with the hard drive backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.

  • Page 51: Removing A Hard Drive From A Hard-Drive Carrier

    Figure 21. Installing a hot-swappable hard drive or SSD release button hard drive or SSD carrier hard drive or SSD carrier handle Removing a hard drive from a hard-drive carrier Remove the screws from the slide rails on the hard-drive carrier. Lift the hard drive out of the hard-drive carrier.

  • Page 52: Installing A Hard Drive Or Solid State Drives Into A Hard Drive Carrier

    screws (4) Installing a hard drive or solid state drives into a hard drive carrier Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back of the carrier. Align the screw holes on the hard drive with the screws holes on the hard drive carrier. When aligned correctly, the back of the hard drive is flush with the back of the hard drive carrier.

  • Page 53: Installing The Optical Drive

    Slide the optical drive out of the system until it is free of the drive bay. If you are not adding a new optical drive, install the optical drive blank. Close the system. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. If applicable, install the front bezel.

  • Page 54: Cooling Fans

    Cooling fans Your system supports seven hot swappable cooling fans. NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system management software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly. Removing a cooling fan WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock.

  • Page 55: Installing A Cooling Fan

    Installing a cooling fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 56: Expansion Cards And Expansion Card Risers

    Figure 26. Replacing the Internal USB Key USB memory key connector USB memory key Expansion cards and expansion card risers NOTE: A missing or an unsupported expansion card riser logs an event in the System Event Log (SEL). It does not prevent your system from powering on.

  • Page 57: Removing An Expansion Card

    NOTE: You can install expansion cards only on one slot on riser 2. NOTE: Both the processors must be installed to use the x16 link on the riser 2 slot. The following table provides a guide for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority must be installed first using the slot priority indicated.

  • Page 58: Installing An Expansion Card

    Figure 27. Removing and installing the expansion card expansion card expansion-card connector expansion-card latch Installing an expansion card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 59: Removing Expansion-Card Risers

    Figure 28. Installing an expansion card expansion card connector expansion card latch expansion card expansion card connector on the system board Install any device drivers needed for the card as described in the documentation for the card. Removing expansion-card risers CAUTION: Many repairs may only be done by a certified service technician.
  • Page 60 Figure 29. Removing and installing the expansion card riser 1 expansion-card riser 1 expansion card riser guide back (right) riser guide back (left) connector Figure 30. Removing and installing the expansion card riser 3 connector expansion card riser 3 If applicable, remove or install an expansion card on the riser. Installing and removing system components...

  • Page 61: Installing Expansion-Card Risers

    Replace the expansion-card riser. Close the system. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Installing expansion-card risers CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.

  • Page 62: Internal Dual Sd Module (Optional)

    Internal dual SD module (optional) The Internal Dual SD Module (IDSDM) card provides two SD card slots. This card offers the following features: • Dual card operation — maintains a mirrored configuration by using SD cards in both the slots and provides redundancy. NOTE: When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of System Setup, the information is replicated from one SD card to another.

  • Page 63: Installing The Internal Dual Sdmodule

    Figure 32. Removing and installing the internal dual sd module blue pull tab SD card 1 SD card 2 dual SD module connector on the system board Installing the internal dual SDmodule CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.

  • Page 64: Internal Sd Card

    Internal SD card Removing an internal SD card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 65: Removing The Integrated Storage Controller

    Removing the integrated storage controller CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 66: Installing The Integrated Storage Controller

    Installing the integrated storage controller CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 67: Installing The Network Daughter Card

    Figure 34. Removing and installing the network daughter card captive screw sockets (2) connector on the system board captive screws (2) touch point network daughter card back panel slots for RJ-45 connectors Installing the network daughter card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.

  • Page 68: Removing A Processor

    Removing a processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
  • Page 69 Figure 35. Removing and installing the heat sink heat sink retention sockets (2) retention screws (2) processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. Position your thumb firmly over the processor socket-release lever near the unlock icon and release the lever from the locked position by pushing down and out from under the tab.
  • Page 70 Figure 36. Processor shield opening and closing lever sequence close-lock symbol processor socket-release lever processor processor socket-release lever open-lock symbol Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket.

  • Page 71: Installing A Processor

    Figure 37. Removing and installing a processor processor socket-release lever pin 1 indicator processor socket-release lever processor shield processor ZIF socket socket keys (4) notches in processor (4) NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor.

  • Page 72: Power Supplies

    WARNING: The heat sink and processor are too hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool down before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 73: Hot Spare Feature

    Hot Spare Feature Your system supports the Hot Spare feature that significantly reduces the power overhead associated with power supply redundancy. When the Hot Spare feature is enabled, a redundant power supply is switched to a sleep state. The active power supply supports 100% of the load, thus operating at higher efficiency.

  • Page 74: Installing An Ac Power Supply

    release latch power supply handle Installing an AC power supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
  • Page 75 Required Tools Wire-stripper pliers capable of removing insulation from size 10 AWG solid or stranded, insulated copper wire NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding) Required Wires • One UL 10 AWG, 2 m maximum (stranded) black wire [–(48–60) V DC] •...

  • Page 76: Removing A Dc Power Supply

    #6-32 nut Assembling The DC Input Power Wires WARNING: For equipment using –(48–60) V DC power supply units (PSUs), a qualified electrician must perform all connections to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices.

  • Page 77: Installing A Dc Power Supply

    CAUTION: The system requires one power supply for normal operation. On power-redundant systems, remove and replace only one power supply at a time in a system that is powered on. NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal. For information about the cable management arm, see the system’s rack documentation.

  • Page 78: Removing The Power Supply Blank

    NOTE: When installing, hot-swapping, or hot-adding a new power supply, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly. Removing The Power Supply Blank CAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply bay in a non-...
  • Page 79 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 80: Hard-Drive Backplane

    Press the battery straight down into the connector until it snaps into place. Align the back of the system battery cover with the notch on the network daughter card cooling shroud and push the system battery cover down into the notches till it snaps into place. Close the system.
  • Page 81 Figure 45. Removing and installing the 2.5 inch (x4) hard-drive backplane hard-drive backplane backplane signal cable backplane power cable release tab SAS A cable Figure 46. Cabling diagram—2.5 inch (x4) systems cable retention bracket system board integrated storage controller card SAS connector on system board Installing and removing system components...
  • Page 82 SAS backplane Figure 47. Removing and installing the 2.5 inch (x4 sas hard-drive and x2 dell poweredge express flash [pcie ssd]) backplane backplane signal cable PCIe A cable backplane signal cable PCIe B cable backplane power cable release tabs (2) SAS B cable SAS hard-drive connector on backplane PCIe connector on backplane...
  • Page 83 Figure 48. Cabling diagram—systems with the 2.5 inch (x4 sas and x2 pcie ssd) hard-drive backplane cable retention bracket system board PCIe SSD card integrated SAS controller card SAS connector on system board SAS and PCIe SSD backplane Figure 49. Removing and installing the 2.5 inch (x8) hard-drive backplane backplane signal cable backplane power cable SAS A cable...
  • Page 84 SAS B cable Figure 50. Cabling diagram—2.5 inch (x8) systems cable retention bracket system board integrated storage controller card SAS connector on the system board SAS backplane Installing and removing system components...
  • Page 85 Figure 51. Cabling diagram—2.5 inch (x8) systems cable retention bracket system board SAS controller card SAS backplane Figure 52. Removing and installing the 2.5 inch (x10) hard-drive backplane SAS backplane backplane power cable SD signal cable backplane signal cable Installing and removing system components...

  • Page 86: Installing The Hard-Drive Backplane

    SD card socket SAS cables (2) release tabs (2) hard-drive connector Figure 53. Cabling diagram—2.5 inch (x10) systems cable retention bracket system board integrated storage controller card SAS connector on system board SAS backplane expander card Installing the hard-drive backplane CAUTION: Many repairs may only be done by a certified service technician.

  • Page 87: Control Panel Assembly

    Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. If applicable, install the front bezel. Control panel assembly Removing the control panel board—8 hard drive system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.

  • Page 88: Installing The Control Panel Board-8 Hard Drive System

    Installing the control panel board—8 hard drive system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 89: Installing The Control Panel-8 Hard Drive System

    Figure 55. Removing and installing the control panel control panel notches on chassis front wall display module ZIF connector display module cable screw Installing the control panel—8 hard drive system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.

  • Page 90: Removing The Control Panel-10 Hard Drive System

    Removing the control panel—10 hard drive system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 91: Installing The Control Panel-10 Hard Drive System

    control panel Installing the control panel—10 hard drive system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 92: Installing The Vga Module

    Figure 57. Removing and installing the vga module control panel display module cable screw (top) VGA module cable screw (bottom) VGA module Installing the VGA module NOTE: This procedure applies only to the eight hard drive system. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.

  • Page 93: Removing The System Board

    Removing the system board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 94: Installing The System Board

    connector on the system board Disconnect all other cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis. Grasp the system-board holder, lift the blue release pin, slide the system board toward the front of the system, and lift the system board out of the chassis.
  • Page 95 h all expansion-card risers power supply(s) cooling fans memory modules cooling shroud Connect the cables to the system board assembly, SAS backplane, control panel board, and the (if applicable) optical drive. Route the power/data cables along the chassis wall. Close the system. If applicable, install the front bezel.

  • Page 96: Troubleshooting Your System

    Troubleshooting your system Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 97: Troubleshooting External Connections

    Troubleshooting external connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices. Troubleshooting the video subsystem Check the system and power connections to the monitor. Check the video interface cabling from the system to the monitor. Run the appropriate diagnostic test.

  • Page 98: Troubleshooting A Wet System

    Check the appropriate indicator on the NIC connector: • If the link indicator does not glow, check all cable connections. • If the activity indicator does not glow, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC's documentation. •...

  • Page 99: Troubleshooting A Damaged System

    Troubleshooting a damaged system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 100: Troubleshooting Cooling Problems

    Reseat the faulty power supply by removing and reinstalling it. NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply and to determine if it is working properly. If the problem persists, see Getting Help.

  • Page 101: Troubleshooting An Internal Usb Key

    Close the system. Enter the System Setup and check the system memory setting. If the problem is not resolved, proceed with the next step. Open the system. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module with a known good memory module.

  • Page 102: Troubleshooting An Optical Drive

    NOTE: When an SD card failure occurs, the internal dual SD module controller notifies the system. On the next reboot, the system displays a message indicating the failure. If the Internal SD Card Redundancy option is set to Disabled, replace the failed SD card with a new SD card. If SD card 1 has failed, remove the card from SD card slot 1.

  • Page 103: Troubleshooting A Hard Drive

    If you cannot resolve the problem, see Getting Help. Troubleshooting a hard drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 104: Troubleshooting Expansion Cards

    Reinstall one of the expansion cards. Install the system cover. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help. Troubleshooting expansion cards CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.

  • Page 105: Using System Diagnostics

    Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 106: System Diagnostics Controls

    CAUTION: Use the embedded system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. As the system boots, press F11. Use the up and down arrow keys to select System Utilities > Launch Dell Diagnostics. The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system.

  • Page 107: Jumpers And Connectors

    Jumpers and connectors Topics: • System board jumper settings • System board connectors • Disabling forgotten password System board jumper settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 9. System Board Jumper Settings Jumper Setting Description...

  • Page 108: System Board Connectors

    System board connectors Figure 59. System board connectors and jumpers Item Connector Description J_PS2 PSU 2 power connector J_SATA_CD Optical drive SATA connector J_BP0 Hard-drive backplane power connector J_TBU Tape backup unit power connector J_PS1 PSU 1 power connector J_RIPS Redundant internal persistent storage unit connector J_NDC Network daughter card connector...

  • Page 109: Disabling Forgotten Password

    Item Connector Description J_CYC System identification connector CYC_ID System identification button J_RISER_2A Riser 2 connector J_RISER_1A Riser 1 connector TOUCH POINT Touch point for holding system board J_RISER_2B Riser 2 connector J_RISER_1B Riser 1 connector J_STORAGE Storage controller card connector J_SASX8 SATA connector J_USB_INT...
  • Page 110 The existing passwords are not disabled (erased) until the system boots with the jumper on pins 2 and 4. However, before you assign a new system and/or setup password, you must move the jumper back to pins 4 and 6. NOTE: If you assign a new system and/or setup password with the jumper on pins 2 and 4, the system disables the new password(s) the next time it boots.

  • Page 111: Technical Specifications

    Technical specifications Processor Processor type One or two Intel Xeon processor E5-2600 or E5–2600v2 product family Chassis weight 8 x 2.5 inch hard 18.6 Kg drive system 10 x 2.5 inch hard 19.75 Kg drive system Expansion Bus Bus type PCI Express Generation 3 Expansion slots using riser card: Riser 1...
  • Page 112 Memory Maximum RAM LRDIMM Up to 1536 GB RDIMM Up to 512 GB UDIMM Up to 128 GB Drives Hard drives 4–hard-drive systems Up to four 2.5 inch, internal, hot-swappable SAS, SATA, or Nearline SAS hard drives NOTE: Four–hard-drive systems support software RAID. For more information on software RAID, see the Dell PowerEdge RAID Controller (PERC) documentation at support.dell.com/manuals.
  • Page 113 Connectors One mini USB 2.0-compliant Internal One 4-pin, USB 2.0-compliant Internal Dual SD Module (IDSDM) Two optional flash memory card slots with the internal SD module NOTE: One card slot is dedicated for redundancy. Video Video type Integrated Matrox G200 Video 16 MB shared memory...
  • Page 114 Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/ environmental_datasheets. Temperature Maximum Temperature Gradient (Operating and Storage) 20 °C/h (36 °F/h) Storage Temperature Limits –40 °C to 65 °C (–40 °F to 149 °F) Relative Humidity Storage 5% to 95% RH with 33 °C (91 °F) maximum dew point.
  • Page 115 Environmental NOTE: Applies to data center environments only. Air NOTE: Air entering the data center must have MERV11 filtration requirements do not apply to IT equipment or MERV13 filtration. designed to be used outside a data center, in environments such as an office or factory floor. Conductive Dust Air must be free of conductive dust, zinc whiskers, or other conductive particles.

  • Page 116: System Messages

    System messages Topics: • LCD Messages • System Error Messages • Warning messages • Diagnostic messages • Alert messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
  • Page 117 NOTE: If you receive a system message not listed here, check the documentation of the application that was running when the message was displayed or the operating system's documentation for an explanation of the message and recommended action. NOTE: In some messages, a particular system component is identified by name (“<name>”) component number (“<number>”), or location (“bay”).
  • Page 118 Error Code Message Information Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events. BAT0002 Message The system board battery has failed. LCD Message The system board battery has failed.
  • Page 119 Error Code Message Information LCD Message CPU <number> is absent. Check CPU. Action Verify processor installation. If present, re-seat the processor. CPU0204 Message CPU <number> <name> voltage is outside of range. LCD Message CPU <number> <name> voltage is outside of range. Re-seat CPU. Details Voltages outside the allowable range may damage electrical components or may cause the system to shutdown.
  • Page 120 Error Code Message Information Turn off the system and remove input power for one minute. Ensure the processor is seated correctly. Reapply input power and turn on the system. If the issue persists, see Getting Help. CPU0703 Message CPU bus initialization error detected. LCD Message CPU bus initialization error detected.
  • Page 121 Error Code Message Information Details Fan has failed. Action Remove and reinstall failed fans or install additional fans. HWC1001 Message The <name> is absent. LCD Message The <name> is absent. Check hardware. Details The absent device may be necessary for proper operation. System functionality may be degraded.
  • Page 122 Error Code Message Information Details The memory may not be operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help. MEM0702 Message Correctable memory error rate exceeded for <location>. LCD Message Correctable memory error rate exceeded for <location>.
  • Page 123 Error Code Message Information Details System performance may be degraded, PCI device may fail to operate, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1320 Message A bus fatal error was detected on a component at bus <bus>device<device>function <func>.
  • Page 124 Error Code Message Information Action Re-seat the memory modules. If the issue persists, see Getting Help. PST0129 Message Memory is detected, but is not configurable. LCD Message Memory is detected, but is not configurable. Check memory devices. Details System BIOS detected memory, but was unable to configure the memory for system operation.
  • Page 125 Error Code Message Information PSU0031 Message Cannot communicate with power supply <number>. LCD Message Cannot communicate with PSU <number>. Re-seat PSU. Details The power supply may operate, however power supply monitoring is degraded. System performance may be degraded. Action Remove and reinstall the power supply. If the issue persists, see Getting Help.
  • Page 126 Error Code Message Information PSU0037 Message Fan failure detected on power supply <number>. LCD Message Fan failure detected on PSU <number>. Check PSU. Action Check for fan blockage. If the problem persists, see Getting Help. PSU0076 Message A power supply wattage mismatch is detected; power supply <number> is rated for <value>...
  • Page 127 Error Code Message Information RFM1008 Message Failure detected on Removable Flash Media <name>. LCD Message Removable Flash Media <name> failed. Check SD Card. Details An error was reported during a SD card read or write. Action Reseat the flash media. If the problem persists, see Getting Help.
  • Page 128 Error Code Message Information Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. Details The chassis was opened while the power was off.

  • Page 129: Warning Messages

    Error Code Message Information Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0120 Message The system inlet temperature is greater than the upper warning threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too warm or one or more fans may have failed.

  • Page 130: Alert Messages

    Alert messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation. System messages...

  • Page 131: Getting Help

    Getting help Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

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