Using System Diagnostics; Dell Online Diagnostics; Dell Embedded System Diagnostics; When To Use The Embedded System Diagnostics - Dell EMC PowerEdge R620 Owner's Manual

Table of Contents

If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of

running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix

the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

NOTE:

For more information about OEM diagnostic event messages, see the Event and Error Message Reference Guide for 13th

Generation Dell PowerEdge Servers Version 1.2

Topics:

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Dell Online Diagnostics

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Dell Embedded System Diagnostics

Dell Online Diagnostics

Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a

production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on

chassis and storage components such as hard drives, physical memory, and network interface cards (NICs). You can use the graphical user

interface (GUI) or the command line interface (CLI) to run diagnostic tests on the hardware that Online Diagnostics discovers on your

system. For information about using diagnostics, see the Dell Online PowerEdge Diagnostics User's Guide under Software > Serviceability

Tools, at dell.com/support/manuals.

Dell Embedded System Diagnostics

NOTE:

The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics.

The Embedded System Diagnostics provides a set of options for particular device groups or devices allowing you to:

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Run tests automatically or in an interactive mode

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Repeat tests

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Display or save test results

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Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

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View status messages that inform you if tests are completed successfully

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View error messages that inform you of problems encountered during testing

When to use the Embedded System Diagnostics

Run the Embedded System Diagnostics (ePSA) if your system does not boot.

Running the Embedded System Diagnostics

Run the Embedded System Diagnostics (ePSA) if your system does not boot. The embedded system diagnostics program is run from the

Dell Lifecycle Controller.

If a major component or device in the system does not operate properly, running the embedded system diagnostics may indicate

component failure.