Remove A Faulty Mpmx/Mpmrx Card - Polycom RealPresence RMX 4000 Hardware Manual

RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

Remove a Faulty MPMx/MPMRx Card

Note: Upgrade from MPM+ to MPMRx card mode
When upgrading from MPM+ to MPMRx, all connections to the RTM IP 4000 require Ferrite cables.
All MPMx/MPMRx cards can be installed or removed while the RMX 4000 is powered on and operating.
Prior to removing an MPMx/MPMRx card the captive screws must be unscrewed and the ejector levers must
be opened to initiate a "power down" on the card.
To remove a faulty MPMx/MPMRx card:
1 If applicable, loosen the captive screws and remove the slot cover.
2 Power down the card by partially opening the ejector levers until the blue HS LED on the card and
the Control Unit start to flash.
Note: Initiated process cannot be terminated
Once the removal sequence is initiated the process cannot be terminated and the HS LED flashes.
3 The power off sequence for the interconnected MPMx/MPMRx and RTM ISDN cards are initiated as
follows:
 All participant connections on the card are disconnected.
 A fault is generated on the system.
 For each disconnected participant, a participant disconnection event is written to the CDR with the
disconnection cause Disconnected by Operator.
 New participant connections are blocked when the card is removed.
 If an RTM ISDN card is connected to the MPMx/MPMRx card it is also powered off and all H.320
and ISDN-Voice participants are disconnected.
 When an RTM ISDN card is removed, its resources are deducted from the system Resources list.
 A Log File entry is written indicating MPMx/MPMRx card removal.
 Port usage is re-calculated and the Port Gauges and Video/Voice Port Configuration dialog boxes
are updated.
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