Diagnostic Tools - HP 9000 Series Service Manual

Troubleshooting

Diagnostic Tools

Online Diagnostics
Some online diagnostics require a user license and have password protection against
unauthorized use. When you purchase a support license, you will get a password.
Online diagnostics are available through the Support Tool Manager (SMT) application.
SMT provides three different user interfaces:
1. Command line interface (CSTM)
2. Menu interface (MSTM)
3. Graphical user interface (XSTM)
CSTM and MSTM are launched form the operating system prompt, by typing in the
initials cstm or mstm .When the applications display their initial screens, type help (?) to
learn more about the available commands and functions of each program.
If you have a graphics console running HP Vue, you can use the graphical user
interface. Type xstm in a terminal window. XSTM will display a components map with
menus for each display on the map. Use the mouse to point and click on the desired
location and function.
SYSDIAG is still available at the operating system prompt. At the DUI prompt, type list
to display a list of the online diagnostics supported. If you type list long you will get a
detailed listing of the available diagnostics with information about the specific devices
tested by the diagnostic. Help is available for each one.
Offline Diagnostics
There are some times when you will want to use offline diagnostics instead of online
diagnostics:
• If the operating system will not run.
• You don't want to jeopardize the integrity of the operating system.
• You suspect some potential problem with the operating system.
The offline diagnostics for this family of systems and future systems are contained in a
shell called ODE, which stands for Offline Diagnostic Environment. ODE is available on
the Support Media. ODE is one of the modules available at ISL. To access ODE, you will
need to interact with IPL and boot to ISL.
Some offline diagnostics require a user license and have password protection against
unauthorized use. When you purchase a support license, you will get a password.
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