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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Table of Contents
1 Product Information
General Description
HP 3000 Series 9X8 Family and HP 9000 Model 800 Ex5 Class Systems
Major Assemblies
Chassis Major Assemblies - Rear
Multifunction I/0 Card Connection
System Operation
Introduction
System Status Displays
System Front Panel and Status Displays
System Front Panel Switches and Indicators
Front Panel and System Console Indicators
Processor Dependent Code (PDC) Commands
Main Menu
Information Menu
Service Menu
Access Port Commands
Access Port Command Summary
Normal Power-On Sequence
Removable Media Devices
DDS Front Panel and Status Display
C1504B 3.5-Inch DDS-Format Tape Drive Front Panel
Ordering HP DDS Cassettes
C1504B 3.5 Inch DDS-Format Tape Drive
CD-ROM Front Panel and Status Displays
Drive Status Light Indications
Quarter-Inch Cartridge (QIC) Tape Drive Front Panel and Status Displays
Quarter-Inch Cartridge (QIC) Tape Drive Front Panel
QIC Tape Cartridge Compatibility
Floppy Disk Drive
QIC Tape Drive Read and Write Formats
8Mm Tape Drive
Floppy Disk Drive Front Panel
8Mm Tape Drive Front Panel
2 Environmental Information
Specifications
3 Installation and Preventive Maintenance
Introduction
Stand-Alone System Installation
Rack System Installation
A-Series Rack Installation
C-Series Rack Installation
Preventive Maintenance
HP A3024A 8Mm Tape Drive Maintenance
Quarter-Inch Cartridge (QIC) Tape Drive Maintenance
Capstan Cleaning Procedure
QIC Handling Tips
Read/Write Head Cleaning Procedure
Recommended Preventive Manintenance Schedule
4 Configuration
Introduction
Configuration Rules for HP 9000 Model 800 Ex5 Class Systems
Configuration Rules for HP 3000 Series 9X8 Systems
Configuration Guidelines
Calculating Current Consumption
Multifunction I/0 Card Configuration
SCSI Configuration
LAN Configuration
HP 3000 - Power Consumption Worksheet
SCSI Configuration Rules
Typical External SCSI Device Rear Panel and Switch Configuration
System External SCSI Cabling and Configuration
Load Factors
Console-Less Configuration (HP 9000 Only)
Memory Subsystem Configuration
Memory Configuration Rules
Remote Support Modem Configuration
HP Support Link (HP50759A)
Hayes Smartmodem 2400
Black Box V.32 Plus (Version 2.01.01)
Multitech MT224EH7
Modem Cable Pin-Out
92219Q Cable Pin-Out
Bell Mode - AP Protocol 1
CCITT Mode - AP Protocol 0
Modem Settings (HP Predictive Support)
Predictive Support Modems and Switch Settings
Adding Peripherals to os Configuration
MPE-IX
Hp-Ux
Determining Hardware Device Paths
Slot Path Addresses and Device Path Addresses
Peripheral Upgrade Configuration Rules
Removable Media Peripheral Locations and SCSI Addresses
Disk Part Numbers
3.5-Inch Hard Disk Drive (A2445A and A3087 A) Configuration
Disk Numbers
Option Settings for 3.5-Inch Hard Disk Drives (A2445A and A3087 A)
3.5-Inch Hard Disk Drive (A2958A) Configuration
J2 Option Settings for 3.5-Inch Hard Disk Drive (A2958A)
A2958A 3.5-Inch Hard Disk Drive Option Select Connectors
DDS-Format DAT Drive Configuration- C1503B and C1504B
Options
SCSI Address
Option Connector Pin-Sets and SCSI Address Options
Option Connector Settings for 800 Ex5 Class and 9X8 Systems
Optional Configuration Jumper Switch
CD-ROM Drive Configuration
Options
SCSI Address
Configuration Pin-Sets
Configuration Settings for 800 Ex5 Class and 9X8 Systems
Option Connector Pin-Set Functions
Quarter-Inch Cartridge (QIC) Tape Drive Configuration
QIC Tape Drive Motor Driver PCA Configuration
8Mm Tape Drive (A3024A) Configuration
Floppy Disk Drive Configuration
Cabinet Overview
Floppy Disk Drive Configuration
Cabinet Configuration Rules
Meter Cabinet Configuration Example
I/0 Products Supported in the Cabinets
Meter Cabinet Configuration Example
Special Considerations
5 Troubleshooting
Introduction
Hard Failures
Check System Front Panel Leds
Check I/ 0 Card and Device Leds
System Troubleshooting Reference Guide
Power System Troubleshooting Procedure
Troubleshooting the Power System
Troubleshooting System Hardware Faults
System Fault Troubleshooting Procedure
Mpe/IX Halt 0 Operating System Error Codes
Troubleshooting Memory Failures
Troubleshooting I/ 0 Failures
Console Initialization Troubleshooting Procedure
Troubleshooting Console Initialization Failures
Boot and System Initialization Failures
Overtemperature Troubleshooting Procedure
Overtemperature Warning
Warnings
Other Warning Messages
Other Warning Troubleshooting Procedure
Powertrust UPS Online Error Messages
High Priority Machine Check (HPMC)
HPMC Codes
Troubleshooting Hpmcs
Diagnostic Tools
Soft Errors
System Log File Procedure
Offline Diagnostics
System Exerciser
MPE System Hang
Operating System Problems
Performance Problems
System Hang Symptoms and Solutions
System Performance Symptoms and Solutions
HP-UX System Hang
Monitor Halts
Summary
System Abort
System Abort Symptoms and Solutions
Taking a Memory Dump
Step 1: Do a Transfer of Control (TC)
Step 2: Boot to ISL
Step 3: Dump the System
Step 4: Restart the System
Step 5: Process the Memory Dump
HP-UX Automatic Core Dump
Step 6: Call the Response Center
Avoiding Problems with Automatic Memory Dump
Problems with Automatic Memory Dump
What to Do with Core Files
Running Savecore Manually
Calling the Response Center
Error Codes and Messages
PDC Codes
PDC Selftest and Diagnostic Test Section Summary
Stable Store, ROM, and EEPROM Error Code
Memory Subsystem Self-Test Error Codes and Slot Numbers
PDC Floating Point Coprocessor Selftest Error Codes
Console Initialization Error Codes
System Initialization Error Codes
ISL Boot Codes
Mpe/IX ISL Boot Codes
HP-UX ISL Boot Codes
HP-UX System Initialization Codes
Mpe/IX System Initialization Codes
System Initialization Codes
HP-UX os Display Codes
HP-UX System Shutdown Codes
For HP Internal Use Only
Scsi/Console/Lan PCA Access Port Error Codes
TA Command Tests and Power-On Selftests
Integrated Access Port Selftest Failure Codes
Selftest Failure Codes
Integrated Access Port Selftest Failure Codes
Troubleshooting SCSI Problems
3.5-Inch Hard Disk Drive Troubleshooting
Diagnostic Information
Drive Status Light
Logs
Usage Log
Hard Disk Drive Access Count Range Values
Data Error Log
Hard Disk Drive Error Type and Error Byte
Hardware Error Log
REQUEST SENSE Data Fields
SCSI-2 Request Sense Extended Data Format
Sense Key Codes
Additional Sense Codes
DERROR Status Codes
Byte 25 ESDI Status Byte Contents
Bytes 26, 27 SCSI Status Bytes Contents
DDS Drive Troubleshooting Flowchart
DDS-Format DAT Drive Status Lights
Solving Media Warning Problems
Status Lights
Removing a Jammed Cassette from a DDS-Format Drive
Solving High Humidity Problems
Diagnostic Information
Error Rate Log
Fault Log
Logs
REQUEST SENSE Data Fields
Tape Log
Sense Key Codes
Additional Sense Codes
Additional Sense Codes/ Additional Sense Code Qualifiers
CD-ROM Drive Troubleshooting
Diagnostic Information
Drive Status Light
Drive Status Light Indications
REQUEST SENSE Data Fields
REQUEST SENSE Data Format
Sense Key Codes
Quarter-Inch Cartridge (QIC) Tape Drive Troubleshooting
QIC Troubleshooting Tools
Recommended Preventive Manintenance Schedule
Troubleshooting Sequence
8Mm Tape Drive Troubleshooting
Clearing a Tape Jam
Remove the Top Panel
Remove Tape from the Tape Path
Remove the Cartridge
Floppy Disk Drive Troubleshooting
Floppy Disk Drive Troubleshooting Tools
Other Considerations
Troubleshooting Procedure
6 Diagnostics and Utilities
Online Diagnostics and Utilities
Using the Online Diagnostics
Support Tape
Booting up
Configuration Menu
Support Tape Main/Utilities Menus
7 Supported Peripherals
8 Replaceable Parts
Introduction
Parts List
Replaceable Parts
MM Tape Drive Terminating Resistor Ordering Information
Major System Components
HP 3000 Series 9X8 Boards
Rack-Mount Cabinet Replaceable Parts
Removal and Replacement
Before You Begin Removal Procedures
Required Tools
System Identification
Turn off System
Chassis Removal Procedures
Remove Front Bezel
Remove Peripherals
Remove 3.5-Inch Digital Data Storage (DDS) Device
Remove Quarter-Inch Cartridge Tape Driver (QIC)
Remove 8Mm Tape Drive
Remove Floppy Disk Drive
Remove Internal 3.5-Inch Disks
Remove Power Supply
Power Supply Control PCA Connectors
Remove Filler Panels
Remove I/0 Pcas
Remove Rear Bezel
Remove CPU Card
Remove Memory Pcas
Remove Backplane
Remove Left and Right Side Panels
Remove Light Pipes
Remove DC On/Off Switch
Chassis Replacement Procedures
Quick Reference Removal Procedures
Backplane Removal
Digital Data Storage (DDS) Removal
Internal Disk Removal
CD-ROM Removal
MM Tape Drive Removal
Floppy Disk Drive Removal
Light Pipe Removal
Memory PCA Removal
Power Supply Removal
Processor PCA Removal
Internal Peripheral Assembly and Disassembly
Replaceable Assemblies
Front Panel
CD-ROM Drive Assembly and Disassembly
Handling Precautions
Laser Safety
Replaceable Assemblies
Front Panel
Door
Cabinet Removal and Replacement
Removal and Replacement Procedures
Rear Door
Side Cover
Top Cap
Base Cover
Forehead Assembly
Fan Assembly
Rail Assembly
Rear Door Hinge
Fan
Pdu
Cabinet Leveler or Caster
Door Bumper
Magnetic Door Catch
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Download this manual
HP 3000 and HP 9000 PA-RISC Computer Systems
CE Handbook
Series 9x8LX;RX Family and Model 800 Ex5 Class
Ff/OW
HEWLETT
.:~
PACKARD
HP Part No. A2051-90003
Printed in U.S.A.
1993
Edition 1 - E 1293
For HP Internal Use Only
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Table of Contents
Troubleshooting
Troubleshooting
105
Check I/ 0 Card and Device LEDs
108
Troubleshooting the Power System
109
Troubleshooting System Hardware Faults
111
System Fault Troubleshooting Procedure
112
Troubleshooting Memory Failures
114
Troubleshooting I/ 0 Failures
115
Troubleshooting Console Initialization Failures
116
Warnings
118
PowerTrust UPS Online Error Messages
119
Troubleshooting HPMCs
120
Troubleshooting SCSI Problems
148
3.5-inch Hard Disk Drive Troubleshooting
149
DDS Drive Troubleshooting Flowchart
165
CD-ROM Drive Troubleshooting
183
Quarter-inch Cartridge (QIC) Tape Drive Troubleshooting
186
8mm Tape Drive Troubleshooting
187
Floppy Disk Drive Troubleshooting
191
Troubleshooting Procedure
192
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This manual is also suitable for:
9000 series
3000 908lx
9000 e25
3000 918lx
3000 918rx
9000 e35
...
Show all
3000 928lx
3000 928rx
9000 e45
3000 968lx
3000 968rx
3000 978rx
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