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HP 9000 Series Service Manual
Enterprise servers
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:
Service information manual
(225 pages)
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Owner's manual
(214 pages)
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Instruction manual
(113 pages)
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Table of Contents
Installation Summary — D Class
Figure 1-1 . Class D Computer Front View (with Door Open)
Figure 1-2 . Class D Business Server - Rear View
Figure 1-3 . R3X0 Front Panel Controls (Front Bezel Removed)
Figure 1-4 . R Class Rear Panel Connectors, Controls, and Indicators
Table 1-1 System Features
Table 1-3 System Features
Remote Management/Access Port Configuration
Bit and 32-Bit os Support
Soft Power off
Table 1-5 64-Bit os Requirements
System Model Types
Table 1-6 D Class and R Class Models and Model Strings
Troubleshooting
Calling the Response Center
Safety Considerations
Hard Failures
Power System Troubleshooting
Table 3-1 Power-On Troubleshooting
Power Supply
Power Monitoring
LCD Panel Troubleshooting
Fan Control
Table 3-2 Display Panel Troubleshooting
Power Switch Troubleshooting
Powertrust UPS Online Error Messages
Table 3-3 Power Switch Troubleshooting
Troubleshooting System Hardware Faults
Table 3-4 Major Code Category Definitions
Table 3-5 System Hardware Troubleshooting with Chassis Codes
Table 3-6 D200/D210/D310 Memory Troubleshooting
Table 3-7 Dx20/Dx30 Memory Troubleshooting
Table 3-8 Dx50/Dx60/Dx70/Dx80/R380/D390/R390 Memory Troubleshooting
High Priority Machine Check (HPMC)
Troubleshooting Hpmcs
Table 3-9 HPMC Recovery Procedures
D200/Dx10/Dx20/Dx30 Hpmcs
Table 3-10 D200/Dx10/Dx20/Dx30 HPMC Codes
Dx50/Dx60/Dx70/Dx80/R380/D390/R3Xx Hpmcs
Table 3-11 Dx50/Dx60/Dx70/Dx80/D390 HPMC Codes
System/Core I/O Card Troubleshooting
Figure 3-5 Core I/O Layout Diagram
Eisa
Figure 3-6 EISA Block Diagram
Table 3-12 LAN Troubleshooting Procedure
Troubleshooting LAN Problems
Table 3-13 System Performance Troubleshooting
Soft Errors
Diagnostic Tools
Operating System Problems
Table 3-14 HP-UX System Hang Troubleshooting
Performing a HP-UX Automatic Core Dump
Avoiding Problems with Automatic Memory Dump
Figure 3-7 Using Savecore
Table 4-1Major Code Category Definitions
Major Code Category 0: - RESERVED
Major Code Category 1: Interrupts, Selftests and Diagnostics - CPU/TLB/MIOC
Table 4-2 Major Code Category 1: Interrupts
Table 4-3 Selftests and Diagnostics - CPU/TLB/MIOC
Major Code Category 2: Cache (Selftests and Diagnostics) Codes
Table 4-4 Selftests and Diagnostics - ICACHE and DCACHE
Major Code Category 3: Processor Dependent Hardware (PDH)
Table 4-5 Processor Dependent Hardware (PDH)
Major Code Category 4: Selftests and Diagnostics - FP COPROC
Table 4-6 Selftests and Diagnostics - FP COPROC
Major Code Category 5: Bus Transactions
Table 4-7 Bus Transactions
Major Code Category 6: RESERVED
Major Code Category 7: Selftests and Diagnostics - RAM Cards
Table 4-8 Selftests and Diagnostics - RAM Cards
Major Code Category 8: I/O Device Faults
Table 4-9 I/O Device Faults
Major Code Category 9: Console Initialization Errors
Table 4-10 Console Initialization Errors
Major Code Category A: Boot Device Initialization Errors
Table 4-11 Boot Device Initialization Errors
Major Code Category B: os PANIC - Output by os
Major Code Category C: System Initialization Codes
Table 4-12 System Initialization
Table 4-13 Boot Device Initialization and IPL Codes for Primary Path
Table 4-14 Boot Device Initialization and IPL Codes for All Other Paths
Table 4-15 TOC Codes
Table 4-16 HPMC Codes
Table 4-17 I/O Initialization Codes
Table 4-18 EISA Initialization Codes
Major Code Category D: SHUTDOWN Codes - Output by the os
Major Code Category E: WARNING Codes - Output by the os
Major Code Category F: RUN Codes - Output by the os
Table 5-1Major Code Category Definitions
Major Code Category 0: RESERVED
Major Code Category 1: Interrupts, Selftests, Diagnostics, and Boot Codes
Table 5-2 Major Code 1, Interrupt
Table 5-3 Major Code 1, Selftests and Diagnostics (CPU/TLB)
Table 5-4 Major Code 1, Boot Errors (Forward Progress)
Table 5-5 Cache (Selftests and Diagnostics) Codes
Major Code Category 2: Cache (Selftests and Diagnostics)
Table 5-6 Processor Dependent Hardware (PDH) Codes
Table 5-7 Late Selftests
Major Code Category 4: Late Selftests
Major Code Category 5: Bus Transactions
Table 5-8 Bus Transactions
Major Code Category 6: RESERVED
Table 5-9 Memory Subsystem Codes
Memory Faults
Major Code Category 8: I/O Device Fault Codes
Table 5-10 I/O Device Fault Codes
Major Code Category 9: Console Initialization Errors
Table 5-11 Console Initialization Errors
Major Code Category A: Boot Device Initialization Errors
Table 5-12 Boot Device Initialization Errors
Major Code Category B: Operating System Panic (OS)
Table 5-13 HP-UX System Panic Codes
Major Code Category C: System Initialization
Table 5-14 System Initialization Codes
Table 5-15 HP-UX ISL Boot Codes
Table 5-16 HP-UX System Initialization Codes
Major Code Category D: HP-UX System Shutdown Codes
Table 5-17 HP-UX System Shutdown Codes
Major Code Category E: WARNING Codes - Output by the os
Memory Configuration Rules
Table 5-18 HP-UX Run Code
Internal Modem Error Codes
Table 6-1Major Code Category Definitions
Major Code Category 0: RESERVED
Major Code Category 1: Selftests, Diagnostics, and Boot Codes
Table 6-2 Major Code 1, Selftests and Diagnostics (CPU/TLB)
Table 6-3 Major Code 1, Boot Errors (Forward Progress)
Major Code Category 2: Cache (Selftests and Diagnostics)
Table 6-4 Cache (Selftests and Diagnostics) Codes
Table 6-5 Processor Dependent Hardware (PDH) Codes
Major Code Category 4: Late Selftests
Table 6-6 Late Selftests
Major Code Category 5: Bus Transactions
Table 6-7 Bus Transactions
Major Code Category 6: RESERVED
Table 6-8 Memory Subsystem Codes
Major Code Category 8: I/O Device Fault Codes
Table 6-9 I/O Device Fault Codes
Major Code Category 9: Console Initialization Errors
Table 6-10 Console Initialization Errors
Major Code Category A: Boot Device Initialization Errors
Table 6-11 Boot Device Initialization Errors
Table 6-12 System Initialization Codes
Table 7-1Major Code Category Definitions
Major Code Category 0: RESERVED
Major Code Category 1: Interrupts, Selftests, Diagnostics, and Boot Codes
Major Code Category D: HP-UX System Shutdown Codes
Major Code Category E: WARNING Codes - Output by the os
Major Code Category F: RUN Codes - Output by the os
Major Code Category B: Operating System Panic (OS)
Major Code Category C: System Initialization
Table 7-2 Major Code 1, Selftests and Diagnostics (CPU/TLB)
Major Code Category 2: Cache (Selftests and Diagnostics)
Table 7-3 Cache (Selftests and Diagnostics) Codes
Table 7-4 Second Level Cache (Selftests and Diagnostics) Codes
Table 7-5 Processor Dependent Hardware (PDH) Codes
Major Code Category 4: Late Selftests
Table 7-6 Late Selftests
Major Code Category 5: Bus Transactions
Table 7-7 Bus Transactions
Major Code Category 6: RESERVED
Memory Faults
Table 7-8 Memory Subsystem Codes
Major Code Category 8: I/O Device Fault Codes
Table 7-9 I/O Device Fault Codes
Major Code Category 9: Console Initialization Errors
Table 7-10 Console Initialization Errors
Major Code Category A: Boot Device Initialization Errors
Table 7-11 Boot Device Initialization Errors
Major Code Category B: Operating System Panic (OS)
Major Code Category C: System Initialization
Table 7-12 System Initialization Codes
Major Code Category D: HP-UX System Shutdown Codes
Major Code Category E: WARNING Codes - Output by the os
Major Code Category F: RUN Codes - Output by the os
Online Diagnostics
Using SYSDIAG
Offline Utilities
HP-UX Support Media
Support Media Boot
Support Media Main/Utilities Menus
Table 9-1 Exchange Assemblies
Table 9-2 Non-Exchange Assemblies
Web Console
Table 9-3 EISA Assemblies
Table 9-4 HSC Assemblies
Figure 9-1 System Front View (Without Bezel and Side Panel)
Figure 9-2 System Front View (with Bezel and Side Panel)
Figure 9-3 System Front View (R Class)
Figure 9-4 Rear View of I/O Area
Prepare the Computer
Assemble Tools Required
Remove the Front Bezel — D Class
Figure 10-1 Hot-Swap Disk Removal/Replacement
Figure 10-2 Front Bezel Removal
Remove the Front Bezel — R Class
Remove the Side Panel (D Class) or Top Panels (R Class)
Figure 10-3 Side Panel Removal
Figure 10-4 Side Panel Removal
Figure 10-5 Side Panel Removal
R Class Top Panel Removal
Remove the System/Core I/O Board
Figure 10-6 Remove EMI Shielding
Figure 10-7 Processor/Memory Card Removal
Remove the Processor/Memory Card
R Class Processor/Memory Card
Remove/Replace Memory Modules
Figure 10-8 Cache Module Location
Remove/Replace Second Level Cache Modules
Figure 10-9 Cache Module Key Slots
Replace Cache Module
Figure 10-10 I/O Card Retainer Bracket Removal - D Class
Remove EISA/HSC Cards
Figure 10-11 I/O Card Retainer Bracket Removal - R Class
Figure 10-12 EISA/HSC Card Removal - D Class
Figure 10-13 EISA/HSC Card Removal - R Class
Remove All Cables from the System/Core I/O Card
Figure 10-14 System/Core I/O Board Replacement
Remove the System/Core I/O Board
Replace the System/Core I/O Board
Replace EISA and HSC Cards
Figure 10-15 EMI Shielding Replacement - D Class
Figure 10-16 EMI Shielding Replacement - R Class
Figure 10-17 IDE Floppy Removal/Replacement
Remove and Replace Peripherals
Assembling the IDE Floppy Disk
Figure 10-18IDE Floppy Disk Assembly Diagram
Replace the IDE Floppy
Figure 10-19 Removable Media Peripheral Bay Removal/Replacement - D Class
Figure 10-20Removable Media Peripheral Bay Removal/Replacement - R Class
Figure 10-21 Tape Drive Removal/Replacement
Figure 10-22 CD-ROM Drive Removal/Replacement
Replace SCSI Removable Media Devices
Figure 10-23 D2Xx Disk Assembly Removal/Replacement
Remove Single-Ended SCSI Hard Disks
Replace Single-Ended SCSI Hard Disks
Figure 10-24 Hot Swap Disk Bay
Remove the Hot-Swap Bay (D Class Only)
Remove and Replace the Hot-Swap Blower (D Class Only)
Remove and Replace the Power Supply
Figure 10-25 Power Supply Removal/Replacement
Remove the Power Supply (R Class)
Remove and Replace the Front Fan
Figure 10-26 Fan/Display Panel Location
Remove and Replace the Rear Fan
Remove and Replace the Display Panel
Remove and Replace the Power Switch
Figure 10-27 Side Panel Replacement
Figure 10-28 Side Panel Replacement
Figure 10-29 Front Bezel Replacement
Peripheral Bays
Figure 11-1 D2Xx System
Figure 11-2 R3Xx System Peripheral Housing
Figure 11-3 D3Xx System
Configuration
SCSI Cables
Table 11-1 50-Pin SCSI Cable
Table 11-2 68-Pin SCSI Cable
Termination/Term Power
Differential
Cable and Terminator Part Numbers
Table 11-3 50-Pin Low Density
Table 11-4 50-Pin Low Density to High Density
Table 11-5 50-Pin High Density to High Density
Table 11-6 50-Pin Low Density to 68-Pin High Density
Table 11-7 50-Pin High Density to 68-Pin High Density
Table 11-8 68-Pin High Density to 68-Pin High Density
Table 11-9 Terminators
Status Returns
Internal Peripherals
Table 11-12 Mode Specifications
Figure 11-4 IDE Floppy Drive
HP C2478SZ (C1504B) DDS Tape Drives
Figure 11-5 HP C2478SZ Tape Drive
Jumpering
Figure 11-6 C2478SZ Jumper Diagram
Table 11-14 Configuration Switches (for Data Compression DDS-1 Tape Drives)
Table 11-15 Configuration Switch 3 (for Media Recognition System)
Table 11-16 Recommended Cleaning Frequency
Preventative Maintenance
Firmware Upgrade Tape Procedure:
Figure 11-8 C2478SZ Front Panel
Figure 11-9 Cassette and Drive Light Definitions
Forced Eject
Consequences of a Forced Eject
Alternate Method
Figure 11-10 Manual Cartridge Removal
Diagnostics
Figure 11-11 HP A3183A DDS-2 Tape Drive
Configuration Switches
Figure 11-12 A3183A Jumper Diagram
Preventative Maintenance
Table 11-18 Configuration Switches (for Data Compression DD-2 Tape Drives)
Table 11-19 Configuration Switch 3 (for Media Recognition System)
Figure 11-13 A3183A Switch Settings
Head Cleaning Procedure
Table 11-20 Recommended Cleaning Frequency
Firmware Upgrade Failures:
Figure 11-14 A3183A Front Panel
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Figure 1-1 . Class D Computer Front View (with Door Open)
Download this manual
Service Manual
D Class and R Class
HP 9000 Enterprise Servers
Part No. A3262-90011
Edition 5
December 1998
E1298
Printed in: USA
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Table of Contents
Troubleshooting
Troubleshooting
81
Power System Troubleshooting
84
LCD Panel Troubleshooting
86
Power Switch Troubleshooting
87
Troubleshooting System Hardware Faults
88
Table 3-5 System Hardware Troubleshooting With Chassis Codes
89
Table 3-6 D200/D210/D310 Memory Troubleshooting
91
Table 3-8 Dx50/Dx60/Dx70/Dx80/R380/D390/R390 Memory Troubleshooting
93
High Priority Machine Check (HPMC)
96
System/Core I/O Card Troubleshooting
105
Table 3-12 LAN Troubleshooting Procedure
109
Table 3-13 System Performance Troubleshooting
110
Table 3-14 HP-UX System Hang Troubleshooting
112
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This manual is also suitable for:
D 50 series
D 60 series
D 70 series
D 80 series
9000 d series
D390
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R3 series
R380
R390
D200
D210
D310
D250
9000 r series
D260
D350
D360
D220
D320
D230
D330
D270
D370
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