Page 1
3745 Communication Controller Models A 3746 Expansion Unit Model 900 3746 Nways Multiprotocol Controller Model 950 Service Processor Installation and Maintenance (Based on 6578) GY27-0406-01...
Page 3
3745 Communication Controller Models A 3746 Expansion Unit Model 900 3746 Nways Multiprotocol Controller Model 950 Service Processor Installation and Maintenance (Based on 6578) GY27-0406-01...
Page 4
Research Triangle Park NC 27709 U.S.A. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you. Copyright International Business Machines Corporation 2001. All rights reserved.
....MAP: Service Processor Troubleshooting .... Copyright IBM Corp. 2001...
Page 6
......Starting the IBM PC Enhanced Diagnostics Program ... .
Page 7
......IBM PC Enhanced Diagnostic Error Codes .....
Page 8
Appendix G. Service Processor External Cable References ..Service Processor and Network Node Processor Cables for the 3746-900 Service Processor and Network Node Processor Cables for the 3746-950 Service Processor Cables for the 3745 Models 21A, 31A, 41A, 61A, and 17A Cable from the Service Processor Processor to the 8228 .
Page 9
......... . Service Documentation for the IBM 3745 (Models 210, 21A, 310, 31A, 410,...
..... . . 1-48. SP Customization In Progress 1-49 ..... . Copyright IBM Corp. 2001...
Page 12
Connecting the Units to the ac Outlet Distribution Box F-10 ..G-1. Service Processor and Network Node Processor Cables for 3746-900 G-1 G-2. Service Processor and Network Node Processor Cables for 3746-950 G-2 G-3.
IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only IBM’s product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any of IBM’s...
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in commercial and industrial areas. Consequently, when used in a residential area or in an adjacent area thereto, radio interference may be caused to radios and TV receivers, and so on. Read the instructions for correct handling.
Service Inspection Procedures The Service Inspection Procedures help service personnel check whether the 3745/3746 conforms to IBM safety criteria. They have to be used each time the 3745/3746 safety is suspected. The Service Inspection Procedures section is located at the beginning of the:...
This guide provides installation and maintenance information for the Service Processor. Who Should Use This Guide The IBM personnel using this guide should be: Trained to service the Service Processor, IBM 3745 Communication Controller, 3746-900, and 3746-950. Familiar with the configuration of the 3745 Communication Controller, 3746-900, and 3746-950.
Gives a list of abbreviations. Where to Find More Information For a complete list of the Service Processor, 3745, 3746-900, and 3746-950 customer and service information manuals, see at the end of this manual. In this SPIM, references are made to the following publications:...
Additional Information on the Web You can access the latest news and information about IBM network products, customer service and support, and microcode upgrades at: www.ibm.com/networking Online Documentation from CD-ROM Starting at EC H10000A and EC H10010A (and above), the Service Processor is shipped with a CD-ROM that contains the licensed internal code and a copy of the 3746 Web site.
Page 20
xviii 3745-XXA xviii 3746-9X0: 6578 SPIM...
Documents used during the installation: 1. 3746-900 IG: 3746-900 Installation Guide, SY33-2114 (see note 1) 2. 3745 IG: 3745/210-61A Installation Guide, SY33-2057 (see note 2) 3. 3746-950 IG: 3746-950 Installation Guide, SY33-2107 (see note 4) 4.
Page 22
2. Installing a 3745 Model X1A. 3. Installing a 3745 Model 17A. 4. Installing a 3746-950. 5. Installing the MES 3745 models conversion to models A 6. Installing the MES 3746-900 model conversion to 3746-950 3745-XXA 1-2 3746-9X0: 6578 SPIM...
"CDF verify" and "locate bypass cards positions" are not applicable. Note: You can install the 3746-900 first and then connect the Service Processor and run all diagnostics. Afterward the 3745 can be modified to model A (if necessary) and connected to the 3746-900 Chapter 1.
Page 24
Note: The installation sequence given in Table 1-2 can be modified as you are able to install the 3746-900 first and then connect to the 3745 model A. It is no more mandatory to start with the 3745 MES (to migrate to model A) or with the 3745 Installation Guide.
Page 25
SP.. Install the Service Processor. Service Processor Installation and Maintenance Scenario 7 Install the 3746-900 (off line). 3746-900 Installation Guide Start with the 3746 IG and install and connect the 3746-900 to the 3745-XXA. Prepare the 3745-XXA: CDF...
Page 26
Install the Network Node Network Node Processor Processor. Installation and Maintenance Scenario 14 Install the MES model 3746-900 to 3746-950 MES Start with the MES, then conversion from 3746-900 to model conversion and the use the 3746 IG to connect 3746-950.
Installing Your Service Processor (Based on 6578 Model RAU) Service Processor Overview The Service Processor is based on an IBM 6578 Model RAU, see “Service Processor Configuration / Setup Utility” on page H-8 for details of the features installed. 3746...
Service Processor Installation Tasks Note: If you are not familiar with the Service Processor operations, refer to Service Processor and Network Node Processor Service User, SY33-2127, and then return here. TASK DESCRIPTION GO TO Installation preparation “Step 1: Preparing Your Installation”. Install the System Unit, Display, and Keyboard “Step 2: Installing the System Unit, Display, and Keyboard”...
Step 2: Installing the System Unit, Display, and Keyboard 1. Unpack Your Service Processor You need the following items to complete this installation: Service Processor and Display and Power Cord Display Power Cord Keyboard, Mouse, Publications and diskettes and Keyboard Cable 2.
Figure 1-2. Installing Label on the Front Side of the Service Processor 4. If you have a controller expansion, install the Service Processor kit PN 58G5698 (service drawer, brackets, and plates), and go to step 5. Otherwise, go to step 16 on page 1-14. 5.
Figure 1-4. Installing Plate PN 58G5755 8. See Figure 1-5, and if needed, install four captive nuts A (PN 58G5766) on the front and on the rear side of the controller expansion, to install the service drawer. Rear View Front View Drawer Drawer Left Side...
9. See Figure 1-6, on the rear side of the controller expansion, install bracket A using two screws C (PN 1621230). 10. On the front side of the controller expansion, slide the drawer B on the bracket A and secure using two screws C (PN 1621230). Rear View Front View Figure 1-6.
Figure 1-7. Installing the Service Processor Unit in the Controller Expansion (Front Side) 13. Now you have the choice to install the display and keyboard either in the rack or on a table. If the display is installed in the rack, go to step 14. Otherwise, go to step 16 on page 1-14.
Figure 1-9. Installing the Keyboard 16. Obtain a table or a desk large enough to receive the Service Processor, the display, the keyboard, and the modem, and go to step 17. 17. Connect the cables to the 6578 as follows (see Figure 1-10 on page 1-15): a.
Figure 1-10. Cable Locations Cable E is the cable coming from the modem and it will be connected Note: later, see “Step 4: Installing and Connecting the RSF Modem to the Service Processor” on page 1-21. Figure 1-11. Installing the Display and Keyboard on a Table 1-15 Chapter 1.
Go To If you have installed: All the units in the controller expansion, go to step 18 on page 1-16 The keyboard and display are installed on a table, go to step 19 on page 1-16. All the units on a table, go to step 21 on page 1-17 . Attention The ac outlet distribution box is connected to a 220-V power source;...
Figure 1-13. Power Cord for Power Strip 21. If the customer ordered a backup Service Processor, resume step 1 on page 1-9 to step 16 on page 1-14 to install this machine near the active Service Processor. Install the system unit, display, and keyboard, but never connect this machine to the LAN.
1. Unpack the 8228, and then reset the 8228 ports as explained in the following steps: Note: Use the IBM 8228 Setup Aid after you have installed the 8228 and before you connect any cables to it. Save one Setup Aid to be used later if you relocate an 8228.
6. Install the 8228 in a safe place near the Service Processor. If you received a controller expansion, the 8228 is installed on the rear side of the controller expansion using two screws (PN 1621232) and two captive nuts (PN 58G5766) see Figure 1-15 on page 1-19.
Figure 1-16. Connecting the 8228 to the Service Processor Figure 1-17. Connecting the 8228 to the Service Processor Installed in the Controller Expansion Go to “Step 4: Installing and Connecting the RSF Modem to the Service Processor” on page 1-21 1-20 3745-XXA 1-20 3746-9X0: 6578 SPIM...
Step 4: Installing and Connecting the RSF Modem to the Service Processor See Appendix D, “Supported Connections between the Service Processor and a Remote Workstation” to see if the connection between your Service Processor modem and remote workstation modem is supported. Go To If you are installing: A 7858, go to “Step 5: Installing and Connecting the 7858 to the Service...
2. Power requirements: Low-voltage range: 90 to 137 V ac. High-voltage range: 180 to 265 V ac. 3. The document Power Supply and Telecommunication Connections for IBM Modems GA33-0054, contains useful information about the different telecommunication connectors and power supply plugs.
If any of these items is missing or damaged, contact the place of purchase for instructions on how to exchange your modem or obtain the missing items. Installing the Modem Attention In order to avoid damages to the unit, before starting the installation, verify the modem input ac voltage setting against the power voltage source available at your wall socket.
Page 44
This operational message shows that the modem is set in AT command mode for switched-line operation with error control enabled and will auto-answer an incoming call. In the next steps, you are instructed to manipulate the front panel buttons of the modem. Unless the step suggests otherwise, do not press them in for longer than 1 second.
Step 12. Connect the 25-pin V.24 cable from the DTE to the 25-pin connector on the modem rear panel. Fasten the connector retaining screws. Step 13. Set the modem power switch to ON. Wait until the modem operational message is displayed on the operator panel (about 15 seconds). If the modem is connected to an asynchronous DTE that can send AT commands to the modem, you can use the DTE to configure the modem to match your communication system requirements.
4. Pressing the ↑ key, select the User Configuration Location where the current modem configuration must be saved (0 to 9). 5. Press Enter to save the current modem configuration. 6. The defined configuration is now active and saved. Every time the modem is reset (powered on), the last user configuration that was saved is loaded as the current modem configuration.
2. Power and frequency requirements: 90 to 259 V ac, and 49.5 to 60.5 Hz (no adjustment). 3. The document Power Supply and Telecommunication Connections for IBM Modems GA33-0054, contains useful information about the different telecommunication connectors and power supply plugs.
Page 48
Table 1-3. Telecom. cables Table 1-3. Telecom. cables Table 1-3. Telecom. cables Country Country Country Austria 89G2544 Germany 89G2549 Paraguay 89G2554 Belgium 89G2545 Greece 89G2554 Peru 89G2554 Bolivia 89G2554 Guatemala 89G2554 Poland 89G2554 Brazil 89G2554 Honduras 89G2554 Portugal 89G2554 Bulgaria 89G2554 Hong Kong 89G2565...
Page 49
If the modem is set to the factory defaults, after about 30 seconds, the operator panel shows: ┌────────────────────┐ │IBM 7857 AT CMD aa │ │td_ rd_ dsr ec_ ll_│ └────────────────────┘ This operational message shows that the modem is set in AT command mode for switched line operation and will auto-answer an incoming call.
Page 50
“Setting the 7857 Connected to the COM1 Connector (ASYN)” on page 1-31. ┌────────────────────┐ │IBM 7857 V25BIS aa │ │td_ rd_ dsr ec_ ll_│ └────────────────────┘ with: OH LED OFF...
Setting the 7857 Connected to the COM1 Connector (ASYN) 1. Power OFF the modem. 2. Press and hold the ↑ key while you power ON the modem. 3. The modem is set to Factory 0 in AT command mode. Saving the Configuration of the 7857 If you want to save the configuration just defined, in order to have it loaded again at the next modem reset, perform the following steps: 1.
Figure 1-28. Installing the 7857 in the Controller Expansion Go to “Step 7: Customizing Your Service Processor” on page 1-33. 1-32 3745-XXA 1-32 3746-9X0: 6578 SPIM...
17A Maintenance Information Procedures, SY33-2070, if you are working on a 3745 Model 17A. The START page of the 3746-900 Service Guide, SY33-2116, if you are working on a 3746-900. Or go to the START page of the 3746-950 Service Guide, SY33-2108, if you are working on a 3746-950.
2. Power ON the Service Processor. 3. Check your display. The IBM logo appears, and the power-on self-test (POST) begins. F1 and Esc prompts appear and then disappear. 4. Wait while the message MOSS-E is being loaded, please wait is displayed.
7. On the MOSS-E view primary panel, double-click the Service Processor object icon. 8. Click Configuration Management. 9. Double-click SP customization. 10. If it is the first time that you invoke "SP Customization," all the items are selected. If you are not ready to customize one or more items, click the corresponding check box to deselect the items.
12. Fill in the following input fields according to the values written by the customer on the parameter worksheet “Parameter Definitions for RSF” on page C-5 and click Next>> then go to step 13 (if you selected to customize the time and date in step 10 on page 1-35).
14. Modify the service LAN addresses as follows: Note: Press F1 to get details about the input fields. a. If needed, enter the IP address for the Service Processor, and TIC3 2080 according to the values recorded by the customer on the worksheet “Definition of Service LAN IP Addresses”...
16. The link(s) to NetView. Two paths can be defined: a. A Main Stream, which can be a LAN or SDLC link. b. An Alternate Stream path, which is always an SDLC link. Define the MOSS-E as a PU 2.1 in your network. This PU will report alerts to NetView to the active SSCP-PU session (where PU name = CP name).
If you are defining a 3270 session, enter the locally administrated address (LAA). Note: The LAN destination address is the TIC2 (3745) or TIC3 (3746-900) address through which you will access NetView. The TIC3 address can also be used for a DCAF link (SNA-attached console only).
18. Then click Next>>, then go to step 19 on page 1-42 (if you selected in step 10 on page 1-35 to customize a 3270 session). When defining an SDLC link to NetView through an Advanced Peer-to-Peer Networking (APPN ) network, the CCM parameters must be set as follows: a.
********************************************************************** G23SIDES GROUP DIAL=YES,LNCTL=SDLC,TYPE=NCP,REPLYTO=3,XID=YES K23C0004 LINE ADDRESS=(0004,FULL),DUPLEX=FULL,RING=YES,NEWSYNC=NO, V25BIS=(YES,DLSDLC),AUTO=YES,PAUSE=0.5,TRANSFR=71, NRZI=YES,CLOCKNG=EXT,RETRIES=(3,3,3),CALL=IN P23C0004 PU PUTYPE=2,ISTATUS=ACTIVE ********************************************************************** Figure 1-37. Example of NCP Generation for an SDLC Link to NetView - Define a Group, Line and PU for the Physical line. *---------------------------------------------------------------------* FFA30320 * TIC3 BNN/INN: PORT 2080 - PHYSICAL * FFA30330 *---------------------------------------------------------------------* FFA30340 G502080 GROUP ECLTYPE=(PHYSICAL,ANY),...
19. To define a 3270 session: a. From the host code page pulldown menu, select your code page according to the country. b. Select the LU local/NAU address according to the value recorded on the parameter worksheet NCP Dump Transfer (see “NCP Dump Transfer” on page C-1).
Enable or disable (set by default) the automatic microcode download option (see the parameter worksheet “Set Automatic Microcode Download Option” on page C-5). c. Enter the telephone numbers according to the local IBM service support information. 1-43 Chapter 1. Installing and Setting Up Your Service Processor...
Figure 1-42. Retain Customization 22. Click Next>>, then go to: Step 23 on page 1-45 (if you selected in step 10 on page 1-35 to customize a DCAF link). Step 26 on page 1-47 (if you selected in step 10 on page 1-35 to customize a Java link).
23. For DCAF access, four different types of console can be linked to the Service Processor: a. SNA-attached console b. LAN-attached console c. SDLC-attached console. d. APPN-attached console. Workstation for the NetView Graphic Monitor Facility (An APPN- or SNA-Attached SNA-Attached Console) Console DCAF DCAF...
24. Select the type of DCAF links that you are going to define and modify the LU name according to the customer specifications. Notes: a. We recommend using four letters to identify the MOSS-E machine to DCAF connections. These names should be unique in your network; see the following worksheets: “For SNA-Attached Consoles”...
26. On the Java Customization panel, enter or select the following options: a. Click No to reject any incoming call. b. Enter the local phone number, which is the phone number of the modem connected to the SP. c. The IP addresses of: 1) The PPP-server.
27. On the Console Configuration for Java panel, do not modify the configuration; this the responsibility of your customer. Note: If customers want to change the configuration, they must click View/Change Login Properties and enter the requested management password. Click Next>> button. Figure 1-46.
The 3746-950 Installation Guide, SY33-2107, Chapter "Connecting the 3746-950 to the LAN", if you are installing a 3746-950. Or if you are installing a 3745 model conversion from XX0 to XXA, or a 3746-900 to 3746-950 model conversion, return to your MES installation instructions. 1-49...
Keyboard Problem Isolation” on page 2-7. Mouse Modem Refer to the modem documentation: For the IBM 7855, refer to the 7855 Modem Model 10 Guide to Operation, GA33-0160. For the IBM 7857, refer to the 7857 Guide to Operation, GA13-1839.
MAP (continued) Problem solved. Go to Chapter 6, “CE Leaving Procedure” on page 6-1. Is the suspected unit connected to the ac outlet distribution box of the controller rack? Figure 2-1. AC Outlet Distribution Box Connections in Controller Rack Yes No Go to Step 011 on page 2-3.
Page 73
010 (continued) Problem solved. Go to Chapter 6, “CE Leaving Procedure” on page 6-1. Check that the ac power cable of the suspected unit is well-connected at: The rear of the unit. On the ac wall socket. Is the problem solved? Yes No Connect a known working device, such as a lamp, into the ac wall socket.
Page 74
MAP (continued) Fuse location on ac outlet distribution box On the ac outlet distribution box: – Fuse F1 controls the range of connectors J1 to J4 – Fuse F2 controls the range of connectors J5 to J8. Check if other units are connected to the same range of connectors as the suspected unit.
Page 75
022 (continued) Switch all the units to OFF controlled by this fuse. Exchange the defective fuse. Switch ON all the units controlled by this fuse. Is the fuse blown again? Yes No Problem solved. Go to Chapter 6, “CE Leaving Procedure” on page 6-1.
Page 76
Refer to the modem documentation: For the IBM 7855, refer to the 7855 Modem Model 10 Guide to Operation, GA33-0160. For the IBM 7857, refer to the 7857 Guide to Operation, GA13-1839. For the IBM 7858, refer to the 7858 Professional Modem Guide to Operation, GA13-1981.
2. Up to two Service Processor access units (8228) can be used depending on the number of network node processor used. 3. Only 3745, 3746-900, 3746-950, Service Processor and Network Node Processor can be connected to the LAN when APPN is installed.
Page 78
MAP (continued) 003 (continued) Is the screen scrambled? Yes No Go to Step 006. This symptom can appear after a screen resolution change. Perform the following actions: 1. Power OFF then power ON the Service Processor. 2. As soon a square block appears in the top left-hand corner of the display, press Alt and F1 simultaneously.
Page 79
Did you find the problem? Yes No Run diagnostics on the Service Processor, go to “Starting the IBM PC Enhanced Diagnostics Program” on page 4-4. Then if you have to exchange a FRU, go to Chapter 5, “Service Processor FRUs / Display Exchange”...
Page 80
MAP (continued) 021 (continued) Problem solved. Go to Chapter 6, “CE Leaving Procedure” on page 6-1. 2-10 3745-XXA 2-10 3746-9X0: 6578 SPIM...
3. The processor is a separate FRU from the system board; the processor is not included with the system board FRU. See “Before Replacing a System Board” on page 3-22 before replacing the system board. (Step 001 continues) Copyright IBM Corp. 2001...
Page 82
MAP (continued) 001 (continued) 1. Power-off the system. 2. Check all cables and power cords. 3. Make sure there are no diskettes in the drives. 4. Set all display controls to the middle position. 5. Power-on the system. Note: If you get a POST error code, press Pause (while the error code is on the panel).
Page 83
Table 3-1 (Page 2 of 12). POST Errors Symptom / Error FRU to replace / Action to take 1. Run Configuration/Setup Utility.. Bad CMOS battery. 2. CMOS Backup Battery (See Appendix A, “Safety Information” on page A-1.) 3. System Board 1.
Page 84
MAP (continued) Table 3-1 (Page 3 of 12). POST Errors Symptom / Error FRU to replace / Action to take Enter the administrator password. Enter new password. Password removed due to check-sum error. Set configuration and reinstall the boot Corrupted boot sequence. sequence.
Page 85
Table 3-1 (Page 4 of 12). POST Errors Symptom / Error FRU to replace / Action to take 1. Diskette Drive A: 2. Diskette Drive Cable 3. System Board 1. Bad Diskette? 2. Verify Diskette and retry. 1. Run Setup and verify diskette And able to run diagnostics.
Page 86
MAP (continued) Table 3-1 (Page 5 of 12). POST Errors Symptom / Error FRU to replace / Action to take 1106 1. Run Enhanced Diagnostics. Serial option cannot be turned off. 2. System Board 1107 1. Serial Device Cable 2. System Board 1110 1.
Page 87
Table 3-1 (Page 6 of 12). POST Errors Symptom / Error FRU to replace / Action to take 1780 (Disk Drive 0) 1. See “Power Supply” on page 3-20. 1781 (Disk Drive 1) 2. Hard Disk Drive 1782 (Disk Drive 2) 3.
Page 88
MAP (continued) Table 3-1 (Page 7 of 12). POST Errors Symptom / Error FRU to replace / Action to take 31XX 1. Alternate PC Network Adapter 2. LF Translator 3. Cable problem? 36XX GPIB Adapter 38XX DAC Adapter 4611, 4630 1.
Page 89
3. External DAA (if installed) 4. Modem 10118 1. Run Diagnostics and verify the correct operation of the modem slot. 2. Modem 10119 1. Diagnostics detected a non-IBM modem. 2. Modem 10120 1. Check PSTN Cable. 2. External DAA (if installed) 3. Modem...
Page 90
MAP (continued) Table 3-1 (Page 9 of 12). POST Errors Symptom / Error FRU to replace / Action to take 10462 Run Enhanced Diagnostics. Controller seek error. 10464 Run Enhanced Diagnostics. Hard Drive read error. 10467 Run Enhanced Diagnostics. Drive non-unrecoverable seek error. 10468 Run Enhanced Diagnostics.
Page 91
Table 3-1 (Page 10 of 12). POST Errors Symptom / Error FRU to replace / Action to take 141XX Real-time Interface Co-Processor Portmaster Adapter/A 143XX 1. Japanese Display Adapter 2. System Board 14710, 14711 1. System Board Video Adapter 2. Adapter Video Memory 148XX Video Adapter 14901, 14902...
Page 92
MAP (continued) Table 3-1 (Page 11 of 12). POST Errors Symptom / Error FRU to replace / Action to take 20105 to 20110 1. Printer/Scanner Option 2. Image Adapter/A 3. Memory Module DRAM, VRAM Image Adapter/A Memory Test failure 1. Replace memory module (shown in indicated by graphic of adapter.
Page 93
Table 3-1 (Page 12 of 12). POST Errors Symptom / Error FRU to replace / Action to take 27535 1. 3-V Lithium Backup Battery 2. ServerGuard Adapter 27554 1. Internal Temperature out of range 2. ServerGuard Adapter 27555, 27556 1. ServerGuard Adapter 2.
Page 94
MAP (continued) Message/Symptom FRU to replace/actions to take Changing colors. Display CMOS backup battery inaccurate. 1. CMOS Backup Battery (see Appendix A, “Safety Information” on page A-1). 2. System Board Computer will not power-off. 1. Power Switch See “Power Supply” on page 3-20. 2.
Message/Symptom FRU to replace/actions to take Power-on indicator or hard disk drive 1. Power Supply in-use light not on, but computer works 2. System Board correctly. 3. LED Cables Printer problems. See “Printer” on page 3-19. Program loads from the hard disk drive 1.
Page 96
MAP (continued) Beep Symptom FRU/Action 1-2-X System Board DMA error 1-3-X 1. Memory Module 2. System Board 1-4-4 1. Keyboard 2. System Board 1-4-X 1. Memory Module Error detected in first 64 KB of RAM. 2. System Board 2-1-1, 2-1-2 1.
Enhanced Diagnostics Program” on page 4-4 to start the diagnostics. Did the Enhanced Diagnostics error free? Yes No See “IBM PC Enhanced Diagnostic Error Codes” on page 4-9 for error code and action. Go to Step 010. Go to “Undetermined Problems” on page 3-22.
Display If the panel is rolling, replace the display assembly. If that not correct the problem, replace the video adapter (if installed) or replace the system board. If the panel is not rolling, do the following to run the display self-test. 1.
Keyboard Note: If the keyboard operation mode BIOS parameter is set to disabled, to remove the keyboard or mouse as recommended can generate POST errors 301 and 8603 on the 6578. – Power OFF the computer. – Disconnect the keyboard cable from the system unit. –...
Power Supply If the power-on indicator is not on, if the power supply fan is not running, or the computer will not power on, check for the following conditions. Check/Verify FRU/Action 1. Verify that the voltage-selector switch is Correct the voltage-selector switch set for the correct voltage.
Page 101
Signal Function PS-ON DC Remote Enable Ground Ground Ground not used not used +5 V dc +5 V dc If the voltages are not correct, and the power cord is good, replace the power supply. 3-21 Chapter 3. Service Processor Troubleshooting...
Supply” on page 3-20). If the voltages are correct, return here and continue with the following steps. 1. Power OFF the computer. 2. Remove or disconnect the following devices, if installed, one at a time: a. Non-IBM devices b. External devices (modem, printer, or mouse) c. Any adapters d. Memory modules Note: Before removing or replacing memory modules, see “System Board...
Devices List Follow the instructions on the panel for the installed devices list. Attention: A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Configuration/Setup Utility program (see “Service Processor Configuration / Setup Utility” on page H-8) might alter those settings.
Hard Disk Drive Boot Error A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes listed in Table 3-3. Table 3-3. Hard Disk Drive Boot Error Codes Cause Actions The start-up drive is not in the boot Check the configuration and ensure the sequence in configuration.
Token-Ring Adapter Card LED Status Use Table 3-4 below to determine the status of the token-ring adapter card for diagnosing network problems. Table 3-4. Token Ring Adapter Card Status Amber Green Explanation Blinking Blinking The adapter is waiting for initialization (during POST). The adapter initialization is in progress (during POST), or the computer is powered off.
Wire fault An error condition caused by a break or short circuit in the cable segment that connects the port to its access unit, such as an IBM 8230 Token-Ring Network Controller Access Unit. 3-26 3745-XXA 3-26 3746-9X0: 6578 SPIM...
Additional Service Information The following additional service information supports the PC 300 type 6578. “Security Features” “Passwords” “Vital Product Data” on page 3-28 “Management Information Format (MIF)” on page 3-28 “Alert on LAN” on page 3-29 “Hard-Disk Drive Jumper Settings” on page 3-30 “CD-ROM, PD/CD-ROM Drive Jumper Settings”...
2. See “System Board Layout” on page H-5 to find the password jumper. 3. Move the password jumper to connect the center pin and the pin on the opposite end of the connector. 4. Power-on the computer. The system senses the change in the position and erases the password.
To update the EPROM using the DMI MIF Browser: 1. Click Start from the desktop, then Programs. 2. Select IBM SystemView Agent. 3. Select Serial Number Information icon. 4. Click the plus sign to expand.
Hard-Disk Drive Jumper Settings IDE hard-disk drives for the 6578 use jumpers to set the drives as primary (master) or secondary (subordinate). Attention: For drives not listed below, refer to the label on the hard-disk drive for the hard-disk drive settings. IDE Hard-Disk Drive Settings 1 Primary (Master) Hard-Disk Drive 2 Secondary (Subordinate) Hard-Disk Drive...
CD-ROM, PD/CD-ROM Drive Jumper Settings CD-ROM and PD/CD-ROM drives use jumpers or tabs to set the drives as primary (master) or secondary (subordinate). Refer to the drive connector labels or Figure 3-2 and Table 3-5 for the drive settings. AUDIO IDE INTERFACE DC INPUT R G G L...
Current Level BIOS information. – Run the Configuration Utility to determine the level of BIOS installed. Sources for determining the latest level of BIOS available. 1. IBM PC Company Home Page at http://www.ibm.com/pc/us/ 2. PC PartnerInfo-Technical Database (CTSTIPS.NSF) 3. HelpCenter...
Layout” on page H-5 or the information label inside the computer for more information. 3. Insert the upgrade diskette into the diskette drive. 4. Power ON the computer. The IBM Logo will appear. 5. When the Flash Update Utility appears; select your country/keyboard, then press Enter.
Power Management Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives, and some monitors. Advanced Power Management and Rapid Resume Manager are features of some personal computers. Automatic Configuration and Power Interface (ACPI) BIOS Being an ACPI BIOS system, the operating system is allowed to control the power management features of the computer and the setting for Advanced Power...
Wake on LAN: If the computer has a properly configured token-ring or Ethernet LAN adapter card that is Wake on LAN feature-enabled and there is remote network management software, you can use the IBM-developed Wake on LAN feature. When you set Wake on LAN to Enabled, the computer will turn on when it receives a specific signal from another computer on the local area network (LAN).
Wake on LAN This setting is used to enable or disable the IBM-developed Wake on LAN feature. This feature makes it possible for the computer to be turned on remotely by a network server. Remote network management software must be used in conjunction with this feature.
133 MHz SDRAM 128 MB ECC/Non-ECC 256 MB Industry Standard 512 MB Maximum If a problem with memory modules is suspected, perform the memory test procedure. See “IBM PC Enhanced Memory Diagnostics” on page 4-5. 3-37 Chapter 3. Service Processor Troubleshooting...
Power-on self-test (POST) POST Beep Codes Error Code Format Diagnostic Test Programs (IBM PC Enhanced Diagnostics) Power-On Self-Test Each time you power on the system, it performs a series of tests that check the operation of the system and some options. This series of tests is called the power-on self-test (POST).
The following figure shows which digits display the shorter POST errors. The figure also defines additional SCSI information. Notes: 1. Non-IBM device error codes and documentation supersede this list. 2. Duplicate SCSI ID settings will cause misleading error symptoms or messages. RDDDPLSCB QEET │└┬┘│││││...
Select Diagnostics This diagnostic diskette includes: A new user interface (WaterGate Software’s PC-Doctor) – This interface serves as the control program for running both the IBM PC Enhanced Memory Diagnostics and the suite of diagnostic tests provided by PC-Doctor. IBM PC Enhanced Memory Diagnostics –...
To start the program: 1. Shut down and power OFF the system. 2. Wait 10 seconds. 3. Insert the IBM Enhanced Diagnostics Diskette into diskette drive A. 4. Power ON the system. The initial diagnostics menu will be displayed. Navigating through the Diagnostic Programs Use either the mouse or the keyboard to navigate through the Enhanced Diagnostics program.
(SIMM/DIMM) which fails during testing. See “System Board Layout” on page H-5 to locate the memory sockets. Follow the steps below to locate the IBM PC Enhanced Memory Diagnostics test options. 1. Select the DIAGNOSTICS option on the toolbar and press Enter.
The diagnostic error code is recorded correctly Text: Description of the error. Note: See “IBM PC Enhanced Diagnostic Error Codes” on page 4-9 for the IBM PC Enhanced Diagnostics error codes. Hard File Smart Test Use the Hard File Smart Test when the system management tool has detected a hard file SMART alert.
Quick and Full Erase - Hard Drive The IBM PC Enhanced Diagnostics Program offers two hard drive format utilities: Quick Erase Hard Drive Full Erase Hard Drive The Quick Erase Hard Drive provides a DOS utility that performs the following tasks: Deletes the Master Boot Record (MBR) on the hard drive.
Press F3 to activate the log file. Press F3 again to save the file to diskette or F2 to print the file. SIMM/DIMM Memory Errors SIMM/DIMM error messages issued by the IBM PC Enhanced Diagnostics: Message Failure Found Recommended Actions...
IBM PC Enhanced Diagnostic Error Codes Refer to the following Diagnostic Error Codes when using the IBM PC Enhanced Diagnostics test. See “Diagnostics Test Programs” on page 4-3 for information about the IBM PC Enhanced Diagnostics program. In the following index, X can represent any number.
Page 128
Diagnostic Error Code FRU to replace/action to take 000-197-XXX 1. Make sure that the component that BIOS test warning is called out is enabled or connected. 2. Rerun the test. 3. Component that is called out in warning statement 4. Component under test 000-198-XXX 1.
Page 129
Diagnostic Error Code FRU to replace/action to take 001-039-XXX 1. Flash the system. System DMI data structure error 2. System board 001-040-XXX 1. Power-off/on system and retest. System IRQ failure 2. System board 001-041-XXX 1. Power-off/on system and retest. System DMA failure 2.
Page 130
Diagnostic Error Code FRU to replace/action to take 001-273-XXX 1. Diskette Cable System IRQ6 (diskette drive) failure 2. Diskette drive 3. System board 001-274-XXX 1. Device on IRQ7 System IRQ7 failure 2. System board 001-275-XXX 1. Device on IRQ8 System IRQ8 failure 2.
Page 131
Diagnostic Error Code FRU to replace/action to take 005-016-XXX 1. Video Ram Video Simple Pattern test failure 2. Video card, if installed 3. System board 005-024-XXX 1. Video card, if installed Video Addressing test failure 2. System board 005-025-XXX 1. Video card, if installed Video Checksum Value error 2.
Page 132
Diagnostic Error Code FRU to replace/action to take 006-000-XXX No action Diskette interface Test Passed 006-0XX-XXX 1. Diskette drive Cable Diskette interface error 2. Diskette drive 3. System board 006-195-XXX 1. Information Diskette interface Test aborted by user 2. Restart the test, if you need to. 006-196-XXX 1.
Page 133
Diagnostic Error Code FRU to replace/action to take 011-03X-XXX System board 011-04X-XXX Serial port failure 011-195-XXX 1. Information Serial port Test aborted by user 2. Restart the test, if you need to. 011-196-XXX 1. Press F3 to review the log file. See Serial port test halt, error threshold “Viewing the Test Log”...
Page 134
Diagnostic Error Code FRU to replace/action to take 014-195-XXX 1. Information Parallel port Test aborted by user 2. Restart the test, if you need to. 014-196-XXX 1. Press F3 to review the log file. See Parallel port test halt, error threshold “Viewing the Test Log”...
Page 135
Diagnostic Error Code FRU to replace/action to take 015-195-XXX 1. Information USB port Test aborted by user 2. Restart the test, if you need to. 015-196-XXX 1. Press F3 to review the log file. See USB port test halt, error threshold “Viewing the Test Log”...
Page 136
Diagnostic Error Code FRU to replace/action to take 018-199-XXX 1. Go to “Undetermined Problems” on PCI Card test failed, cause unknown page 3-22. 2. Flash the system and retest. 3. Replace component under function test. 018-250-XXX 1. PCI card PCI Card Services error 2.
Page 137
Diagnostic Error Code FRU to replace/action to take 025-02X-XXX 1. IDE signal cable 025-03X-XXX 2. Check power supply. 025-04X-XXX 3. IDE device IDE Interface failure 4. System board 025-195-XXX 1. Information IDE interface Test aborted by user 2. Restart the test, if you need to. 025-196-XXX 1.
Page 138
Diagnostic Error Code FRU to replace/action to take 030-197-XXX 1. Make sure that the component that SCSI interface test warning is called out is enabled or connected. 2. Rerun the test. 3. Component that is called out in warning statement 4.
Page 139
Diagnostic Error Code FRU to replace/action to take 071-00X-XXX 1. Run Setup. 071-01X-XXX 2. Flash the system. 071-02X-XXX 3. System board Audio port error 071-03X-XXX 1. Speakers Audio port failure 2. Microphone 3. Audio card, if installed 4. System board 071-04X-XXX 1.
Page 140
Diagnostic Error Code FRU to replace/action to take 080-197-XXX 1. Make sure that the component that Game Port interface test warning is called out is enabled or connected. 2. Rerun the test. 3. Component that is called out in warning statement 4.
Page 141
Diagnostic Error Code FRU to replace/action to take 086-199-XXX 1. Go to “Undetermined Problems” on Mouse Port interface test failed, cause page 3-22. unknown 2. Flash the system and retest. 3. Replace component under function test. 089-000-XXX No action Microprocessor Test Passed 089-XXX-XXX 1.
Page 142
Diagnostic Error Code FRU to replace/action to take 170-198-XXX 1. If a component is called out, make Voltage Sensors test aborted sure that it is enabled or connected. 2. Flash the system and retest. 3. Go to “Undetermined Problems” on page 3-22.
Page 143
Diagnostic Error Code FRU to replace/action to take 185-XXX-XXX 1. Assure Asset Security Enabled Asset Security failure 2. Flash system 3. System board 185-278-XXX 1. C2 Cover Switch Asset Security Chassis Intrusion 2. System board 201-000-XXX No action System Memory Test Passed 201-XXX-XXX 1.
Page 144
Diagnostic Error Code FRU to replace/action to take 302-XXX-XXX 1. Mouse Mouse error 2. Check and test keyboard. 3. System board 303-000-XXX No action Joystick Test Passed 303-XXX-XXX Remove the joystick and retest the Joystick error system. 305-000-XXX No action Monitor DDC Test Passed 305-250-XXX 1.
Be careful: the weight of the display is about 15 kg (33 lb). 5. Unpack the new display. 6. To reinstall the display follow this procedure in reverse order. 7. Go to Chapter 6, “CE Leaving Procedure” on page 6-1. Copyright IBM Corp. 2001...
Removing and Installing Service Processor FRU 1. Switch OFF the display and the Service Processor using their respective power on/off switches located on the front panels. 2. Disconnect all the cables on the rear of the Service Processor. 3. If your Service Processor is installed in the controller rack, go to step 4. Otherwise, go to step 5.
Page 147
b. Pull up the back end of the cover, and swing the cover toward the front of the computer. 6. Some FRUs need a special procedure or attention. Use Table 5-1 to select the appropriate procedure. Note: Each time you change a FRU, check the presence of jumpers. Install the jumpers on the new FRU as they were on the defective FRU.
Battery Exchange Safety See Appendix A, “Safety Information” on page A-1. 1. Locate the battery on the board (see “System Board Layout” on page H-5 for details). 2. Note the orientation of the battery on the system board and remove it. 3.
Screws Figure 5-1. Screw Locations 7. Remove the board from the Service Processor box. 8. Unpack the new system board. 9. Remove the processor from the old system board and install it on the new system board. 10. Remove the memory from the old system board, install them on the new system board.
5. Install the plastic air baffle on the top of the processor to prevent processor overheating. 6. Reinstall the Service Processor cover. 7. Go to “After FRU Exchange” on page 5-9. Hard Disk Drive Exchange 1. Swing the 3 1/2-in. drive cage up, and latch it to the vertical position. 2.
CD-ROM Drive Exchange 1. Swing the 5 1/4-in. drive cage up and out. 2. Remove the two screws that hold the CD-ROM drive in place. Lift the CD-ROM drive out of the cage. 3. Unpack the new CD-ROM drive. 4. Check the jumper settings on the new CD-ROM drive and set them to correspond to the old CD-ROM drive settings.
3. Unpack the new diskette drive. 4. Replace the drive cage into its horizontal position, being careful to place the cage latch back to its regular horizontal position. This is necessary so that the machine cover will fit correctly. 5. Reinstall the Service Processor cover. 6.
Note: If you are installing a Wake on LAN-supported network adapter, attach the Wake on LAN cable that came with the adapter to the Wake on LAN connector on the system board. If you also want to take advantage of the Alert on LAN feature of the computer, you must install the network adapter in PCI slot 1.
5. If you have changed the board, go to step 6. Otherwise, if you have changed the battery, go to Chapter 6, “CE Leaving Procedure” on page 6-1. 6. Run diagnostics on the Service Processor see “Starting the IBM PC Enhanced Diagnostics Program” on page 4-4.
Page 155
Current Adapter Setting Adapter Number: Adapter MAC Address: xx x xx xx x xx Microcode Level yyyyyy zzzzzz I/O Address: 7400 Interrupt: Latency Timer: Remote IPL: Disabled* Expansion ROM: Enabled* LANAIDC> * Changes to RIPL and EXPROM will not be reflected until reboot. Note: If the Remote IPL parameter and the Expansion ROM parameter are not set as described above, use the following commands to correct them: /RIPL=N...
After Hard Disk Drive Exchange Go through the following steps after a hard disk drive exchange. 1. Insert the Diagnostic Diskette. 2. Power on the Service Processor and its attached display. 3. Do not press F1 when the icon appears. 4.
Page 157
18. Install the CD-ROM that contains the latest version of the LIC in the drive. 19. Simultaneously, press the Ctrl-Alt-Del keys on the keyboard. 20. When the IBM logo is displayed press Enter. 21. The following panel is displayed: You are going to restore the SP hard disk from the CD-ROM.
Page 158
22. Follow the prompts until the following panel is displayed: Please insert configuration parameters diskette 1 Press Enter to continue. Insert the configuration parameters diskette then press Enter. 23. Follow the prompts to reinsert the Service Processor installation diskette, then press Enter.
Node Processor Installation and Maintenance). 32. Go to Chapter 6, “CE Leaving Procedure” on page 6-1. After Other FRU Exchanges 1. Run diagnostics on the Service Processor (see “Starting the IBM PC Enhanced Diagnostics Program” on page 4-4). 2. Is the diagnostic error-free? Restart the problem determination.
2. At the beginning of the problem determination, did you modify the "Remote Support Facility" parameters using the procedure described in the Maintenance Information Procedure for 3745 and 3746-900 or in the Service Guide for 3746-950? Go to step 3.
Appendix A. Safety Information The following appendix contains the safety information that you need to be familiar with before servicing an IBM mobile computer. General Safety Follow these rules to ensure general safety: Observe good housekeeping in the area of the machines during and after maintenance.
Electrical Safety Observe the following rules when working on electrical equipment. Caution Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges.
The power cord should be the appropriate type as specified in the parts listings. c. Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. Appendix A. Safety Information...
6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage. 7. Check for worn, frayed, or pinched cables. 8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.
Safety Notices (Multilingual Translations) The caution and danger safety notices in this section are provided in the following languages: English Brazilian/Portuguese Chinese French German Italian Korean Spanish Appendix A. Safety Information...
Page 168
To Connect To Disconnect 1. Turn Everything 1. Turn Everything DANGER OFF. OFF. 2. First, attach all 2. First, remove power To avoid a shock hazard, do not cables to devices. cord(s) from outlet. connect or disconnect any cables or 3.
Page 169
Some CD-ROM drives contain an embedded Class 3A or Class 3B laser Caution: diode. Note the following. When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery Laser radiation when open. Do not recommended by the manufacturer. If your...
Page 170
Para Conectar Para Desconectar 1. DESLIGUE tudo. 1. DESLIGUE tudo. PERIGO 2. Conecte primeiro 2. Remova primeiro todos os cabos nos o(s) cabo(s) de Para evitar choques elétricos, não dispositivos. alimentação das conecte ou desconecte nenhum cabo, tomadas. 3. Conecte os cabos nem efetue instalação, manutenção ou de sinal nos 3.
Page 171
Classe 3A ou da cuidado: Classe 3B. Observe o seguinte. Ao substituir a bateria, utilize apenas o Número de Peça IBM 33F8354 ou um tipo de Radiação de laser quando aberto. Não bateria equivalente recomendado pelo olhe diretamente para o feixe de laser, fabricante.
Page 174
Connexion Déconnexion 1. Mettez les unités 1. Mettez les unités DANGER hors tension. hors tension. 2. Commencez par 2. Commencez pas Pour éviter tout risque de choc brancher tous les débrancher les électrique, ne manipulez aucun câble et cordons sur les cordons unités.
Page 175
Remplacez la pile usagée par une pile de des informations suivantes : référence identique exclusivement - voir la référence IBM - ou par une pile équivalente Rayonnement laser lorsque le carter recommandée par le fabricant. Si votre est ouvert. Évitez de regarder fixement système est doté...
Page 176
Kabel anschließen Kabel lösen 1. Alle Geräte 1. Alle Geräte VORSICHT ausschalten und ausschalten. Netzstecker ziehen. 2. Zuerst Netzstecker Aus Sicherheitsgründen bei Gewitter 2. Zuerst alle Kabel von Steckdose an diesem Gerät keine Kabel an Einheiten lösen. anschließen oder lösen. Ferner keine anschließen.
Page 177
Achtung: 3A oder 3B. Die nachfolgend Eine verbrauchte Batterie nur durch eine aufgeführten Punkte beachten. Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Laserstrahlung bei geöffneter Tür. Batterie ersetzen. Wenn Ihr System ein Modul Niemals direkt in den Laserstrahl mit einer Lithium-Batterie enthält, ersetzen Sie...
Page 178
Per collegare Per scollegare 1. SPEGNERE tutti i 1. SPEGNERE tutti i PERICOLO dispositivi. dispositivi. 2. Collegare prima 2. Rimuovere prima Per evitare il pericolo di scosse tutti i cavi alle unità. il(i) cavo(i) di elettriche durante i temporali, non alimentazione dalla 3.
Page 179
Classe 3B. Prestare attenzione a Quando si sostituisce la batteria, utilizzare quanto segue: solo una batteria IBM o batterie dello stesso tipo o di tipo equivalente consigliate dal Aprendo l'unità vengono emesse produttore. Se il sistema di cui si dispone è...
Page 181
Al cambiar la batería, utilice únicamente la batería IBM Número de pieza 33F8354 o un Cuando sea posible, utilice una sola tipo de batería equivalente recomendado por el mano para conectar o desconectar los fabricante.
Page 182
percaución: Cuando instale una unidad de CD-ROM, tenga en cuenta la siguiente información. Si se llevan a cabo controles o ajustes o se utilizan métodos que no se atengan a lo aquí 32 kg 55 kg especificado, se puede producir una exposición peligrosa a las radiaciones.
Page 183
Average sound pressure levels: Values At operator position: 43 dB operating 38 dB idle At bystander position (1 meter): 37 dB operating 33 dB idle Declared (upper limit) sound power levels: 5.1 bels operating 4.8 bels idle Copyright IBM Corp. 2001...
The worksheets in this appendix are for the MOSS-E parameters that are needed during controller installation. When applicable, default parameter values are included (in parentheses) in the tables. Complete these sheets and give them to the IBM service representative. Controller Integration Controller Names...
Definition of Service Processor in an APPN/HPR Network Network ID (SYSTSTAP) Local node name (MOSSNMVT) 3746-900 Integration Definition of 3746-900 LAN Address Token-ring local address (MAC address) Definition of Service LAN IP Addresses Table C-1. For the Service Processor IP address (192.9.200.1) Subnet mask (255.255.255.240)
Network Routing Protocol for Each Processor Type Select a routing protocol for each type of processor that you have. CBTRP2 TRP2 ESCP2 APPN/HPR APPN/HPR APPN/HPR APPN/HPR Password Table C-5. Service Processor Passwords Mode Password Status Attempts Threshold Controller customer Controller maintenance Service Processor customer Service Processor maintenance Management password...
SNA/Subarea Network LAN destination address MOSS-E Alerts: Alternate Path Definition Telephone number for alert reporting on the switched SDLC link Generate MOSS-E Alerts Problem management (Generate alerts) Performance Management CM/2 Parameters (NPM) NPM netid PU name for CM/2 NPA LU name Service Processor Parameters for DCAF using CM/2 For LAN-Attached Consoles LU name...
Parameter Definitions for Point-to-Point Link Definition Table C-6. For the PPP Server (Service Processor) IP address (192.9.200.7) Subnet mask (255.255.255.240) Table C-7. For the PPP Client (Remote Station) IP address (192.9.200.8) Subnet mask (255.255.255.240) DTE Speed (115200) MRU Size (1500) Parameter Definitions for RSF Customer Information Company Name...
3172, refer to Table D-3 on page D-2. 9585, refer to Table D-4 on page D-2. Table D-1. IBM Modems for Remote Workstations and a Target Service Processor 6578, 6563, or 6275 Remote Workstation DCAF/Java Console Modem Type COM1 Port Connection...
Page 192
Table D-3. Modem Connections between a Remote Workstation and a Target Service Processor 3172 Remote Workstation DCAF/Java Console Modem Type MPA Card COM1 Port Connection Connection 7855 7857 7858 7855 7857 7858 Hayes SYNC AUTO AUTO AUTO 7855 Card 7857 SYNC 7858 7857...
If you hold one of the buttons pressed for more than approximately one second, the display will start to change quickly as it moves through multiple positions in the tree structure. Attention: Pressing the ← button may change configuration parameters. Copyright IBM Corp. 2001...
Example of units installation (processor type 6578) Figure F-8 on page F-9 Example of units installation (processor type 6578 + MAE) Figure F-9 on page F-9 Connecting the units to the ac Outlet Distribution Box. Figure F-10 on page F-10 Copyright IBM Corp. 2001...
Use this drawing to setup the units on the front side of the controller expansion, for the units that can be installed on the rear, refer to Figure F-2 on page F-3. SP 6578 Figure F-1. Controller Expansion Inventory Chart (Front View) 3745-XXA F-2 3746-9X0: 6578 SPIM...
Reserved for Cooling 8228 (1.5U) LCBB/LCBE (4U) Ethernet Bridge (3U) Power Strip (1.5U) Reserved for Cooling Controller Expansion (37U) Rear View Figure F-2. Controller Expansion Inventory Chart (Rear View) Notes: 1. The units dimensions are scaled to the size of the controller expansion diagram.
Display 8228 Drawer Drawer NNPA NNPB Left Side Right Side Left Side Right Side Front View Rear View Figure F-3. Installing Captive Nuts and Brackets for the Display, Drawer, SP and NNP Based on PC Type 6578 Note: This symbol '■' identifies the locations to install the captive nuts. 3745-XXA F-4 3746-9X0: 6578 SPIM...
Left Side Right Side Left Side Right Side Front View Rear View Figure F-4. Installing Captive Nuts for LCBs Note: This symbol '■' identifies the locations to install the captive nuts. Appendix F. Controller Expansion Component Locations...
8229 8229 8229 8229 Left Side Right Side Left Side Right Side Front View Rear View Figure F-5. Installing Captive Nuts for 8229s Note: This symbol '■' identifies the locations to install the captive nuts. 3745-XXA F-6 3746-9X0: 6578 SPIM...
Left Side Right Side Left Side Right Side Front View Rear View Figure F-6. Installing Captive Nuts and Brackets for MAE Note: This symbol '■' identifies the locations to install the captive nuts. Appendix F. Controller Expansion Component Locations...
Display Service Processor Modem Network Node Processor - A Network Node Processor - B View A Front View View A Figure F-7. Installing Brackets (PN 58G5752) for Processor Type 6578 3745-XXA F-8 3746-9X0: 6578 SPIM...
Display Service Processor Modem Network Node Processor-A Network Node Processor-B LCBB/LCBE Figure F-8. Units Installation in the Controller Expansion (SP and NNP Type 6578) Display Service Processor Modem Network Node Processor-A Network Node Processor-B Multiaccess Enclosure LCBB/LCBE Figure F-9. Units Installation in the Controller Expansion (SP and NNP Type 6578 + MAE) Appendix F.
Other Options (for example Ethernet Bridge/ or Multiaccess Enclosure 1st Power Supply) Network Node Processor B or Multiaccess Enclosure 2nd Power Supply Optical Disk Drive, CD-ROM Drive or RSF Modem (7858) Display Network Node Processor A Service Processor AC Input Figure F-10.
3746 Network Node Processor Figure G-1. Service Processor and Network Node Processor Cables for 3746-900 Notes: 1. For cable 1 refer to the appropriate 3746 Models 900 and 950 External Cable References manual. 2. For cable 2 refer to “Cable from the Service Processor Processor to the 8228”...
Service Processor and Network Node Processor Cables for the 3746-950 Service Modem Processor 3746 Network Node Processor Figure G-2. Service Processor and Network Node Processor Cables for 3746-950 Notes: 1. For cable 1 refer to the appropriate 3746 Models 900 and 950 External Cable References manual.
Service Processor Cables for the 3745 Models 21A, 31A, 41A, 61A, and 3745 Service Modem Processor Figure G-3. Service Processor Cables for 3745 Models xxA Notes: 1. For cable 1 refer to the appropriate 3746 Models 900 and 950 External Cable References manual.
Cable from the Service Processor Processor to the 8228 Refer to Figure G-1 on page G-1, Figure G-2 on page G-2, and Figure G-3 on page G-3 reference 2 for details. This cable is a standard LAN cable. C o n n e c t o r 2 C o n n e c t o r 1 D u s t C a p P i n 9...
Cable from the Service Processor to the External Modem for RSF Refer to Figure G-1 on page G-1, Figure G-2 on page G-2, and Figure G-3 on page G-3 references 3 and 4 for details. This cable depends on the configuration and may done with one or with the two cables provided according to the Service Processor type.
Cable between the Service Processor and the Display Display Service Processor Figure G-9. Cables between the Service Processor and the Display The display is shipped with its own attached cable (refer to Figure G-9 reference 11 ) nevertheless if the display is installed far away from the Service Processor an extender cable is available 10 .
Cables between the Keyboard, the Mouse and the Service Processor Keyboard Service Processor Mouse Figure G-11. Cables between the Service Processor and the Display The Keyboard and the mouse are shipped with their own attached cable (refer to Figure G-11 reference 12 , and 14 ) nevertheless if they are installed far away from the Service Processor an extender cable is available for the keyboard 13 and for the mouse 15 .
Page 213
Table G-7. Keyboard Extender Cable Cable Type Length Cable PN Standard Fixed 5 m (15 ft.) 10K8633 Appendix G. Service Processor External Cable References...
Appendix H. Service Processor Aids Computer Exploded View Input/output connectors and removal/service procedures for the cover, front panel, front bezel, diskette/hard disk drive bracket, CD-ROM drive, power supply, and system board are on the following pages. Copyright IBM Corp. 2001...
Input/Output Connectors Mouse USB 2 Parallel Serial 2 Monitor Keyboard USB 1 Serial 1 Line In SVGA Microphone Monitor Headphone/ Line Out Cover Removal Note: The front panel is integrated with the top cover. To remove the top cover. firmly press the cover latch buttons on both sides, pull up the back end of the cover, and swing the cover towards the front of the service processor.
Front Bezel To remove the front blank bezel: 1. Remove the top cover and front panel. 2. Unlatch the tabs of the bezel and remove it from the panel. EMC Shield Remove the eight screws that hold the EMC shield in place. Diskette / Hard Drive Removal To remove the diskette or hard drive: 1.
CD-ROM Drive Removal To remove the CD-ROM drive: 1. Swing the 5.25-in. drive cage up and out. 2. Remove the two screws that hold the CD-ROM drive in place. Lift the CD-ROM drive out of the cage. Note: When connecting the CD-ROM Audio Cable, make sure the cable is routed along the system board near the PCI adapter slots.
5. The power supply is attached to the base of the chassis by a latch on the front. Slide the power supply forward to dislatch it from the chassis. 6. Lift out the power supply. System Board Layout System Board Locations #2 fan connector Microprocessor DIMM 0...
Page 220
SCSI adapter LED connector Alert on LAN Wake on LAN PCI slot 3 PCI slot 2 PCI slot 1 AGP connector CD-ROM audio Speaker Connector Audio output Audio input Serial port 2 Microphone input Monitor port Parallel port Serial port 1 USB connectors Mouse and keyboard connectors 3745-XXA H-6 3746-9X0: 6578 SPIM...
Service Processor Configuration / Setup Utility 1. Power On the Service Processor 2. Press F1 to invoke the configuration/Setup utility after POST completion, and continue with “Service Processor Configuration Reference Based on 6578-RAU.” Service Processor Configuration Reference Based on 6578-RAU The following panel is displayed.
Page 223
Screen 1 System Summary Processor Pentium III Processor Speed 933/133 MHz System Memory 128 MB Memory Bus Speed 133 MHz Video Controller Active Intel® 815 Chipset Video BI Audio Support Enabled Diskette Drive A 1.44 MB 3.5" IDE Hard-Disk Drive 0 20 GB IDE Hard Disk Drive 1 Not Installed IDE CD-ROM Drive 2 Installed IDE Hard Disk Drive 3 Not Installed...
Page 224
Screen 3 and sub-screens Device and I/O Ports Mouse (Installed) Diskette Drive A: (1.44 MB 3.5") - Serial Port Setup... - USB Setup... - Parallel Port Setup... - Video Setup... - IDE Drives Setup... - Audio Setup... - Network Setup... Serial Port Setup Serial Port A Address (3F8h)
Page 225
IDE Drives Setup - IDE Hard Disk Drive 0 - IDE Hard Disk Drive 1 - IDE CD-ROM Drive 2 - IDE Hard Disk Drive 3 IDE Hard Disk Drive 0 Size 20 GB IDE Performance (High Performance) IDE Read Prefetch (Disabled) IDE CD-ROM Drive 2...
Page 226
Note: If you want a complete testing of the computer at power on, set this parameter to Enhanced. Startup Sequence Main Startup Sequence... First Startup Device (Diskette Drive 0) Second Startup Device (Hard Disk 0) Third Startup Device (Disabled) Fourth Startup Device (Disabled) Automatic Startup Sequence (Enabled) First Startup Device...
Page 227
Screen 6 and Sub-screens System Security - Advanced Security DISABLED - Security Profile by Device - Remote Administration - Power-On Password - Administrator Password Adapter ROM Security (No) Asset ID (Disabled) Security Profile by Device IDE Controller (Enabled) Diskette Drive Access (Enabled) Diskette Write Protect (Disabled)
Page 228
Administrator Password Enter your new Administrator password twice. Enter Administrtor Password Enter Administrator Password Again Change Administrator Password Delete Administrator Password Required Administrator password Flashing (No) Power-on Password changeable by user (No) Require Power-on Password on Warm Boot (No) Screen 7 and Sub-screens Advanced Setup Warning: Items on the following menus control advanced Hardware...
Page 229
Power Managment ACPI BIOS Mode (IRQ 9) ACPI Standby Mode (S3) - APM - Automatic Power on APM BIOS Mode (Disabled) Automatic Hardware Power Management (Disabled) Time to Low Power (30 min) System Power (ON) Display (Suspend) Time to Display 'OFF' (1 hr) IDE Drives (Enabled)
Page 230
Automatic Power on - Wake on LAN Serial Port A Ring Detect (Disabled) Serial Sequence Primary Modem Ring Detect (Disabled) Startup Sequence Primary Wake Up on Alarm (Disabled) Alarm day of month Alarm time 01:00* Alarm day of week Monday* Startup Sequence Primary PCI Wake Up...
IBM 3746 Nways Multiprotocol Controller Model 950 Safety Information² Provides general safety guidelines. Evaluating and Configuring GA33-0180 IBM 3745 Communication Controller Models A and 170³ IBM 3746 Nways Multiprotocol Controller Models 900 and 950 Overview Gives an overview of connectivity capabilities within SNA, APPN, and IP networking.
Page 236
Table J-1 (Page 2 of 5). Customer Documentation for the 3746 Model 950 GA27-4235 IBM 3745 Communication Controller Models A² IBM 3746 Nways Multiprotocol Controller Models 900 and 950 Planning Series: Serial Line Adapters Provides information for: Serial line adapter descriptions...
Page 237
Table J-1 (Page 3 of 5). Customer Documentation for the 3746 Model 950 GA27-4239 IBM 3745 Communication Controller Models A² IBM 3746 Nways Multiprotocol Controller Models 900 and 950 Planning Series: Management Planning Provides information for: Overview for 3746 3746 APPN/HPR, IP router, and X.25 NetView Performance Monitor (NPM), remote consoles, and RSF MAE APPN/HPR management.
Page 238
Problem Analysis Guide An on-line guide to analyze alarms, events, and control panel codes on: IBM 3745 Communication Controller Models A³ IBM 3746 Nways Multiprotocol Controller Models 900 and 950. SA33-0175 IBM 3745 Communication Controller Models A³ IBM 3746 Expansion Unit Model 900...
Page 239
Table J-1 (Page 5 of 5). Customer Documentation for the 3746 Model 950 ¹ Models 130 to 61A. ² Documentation shipped with the 3746-950 ³ 3745 Models 17A to 61A. Appendix J. Bibliography...
SY33-2108 IBM 3746 Nways Multiprotocol Controller Model 950 Service Guide¹ Provides procedures for isolating and fixing the IBM 3746-950 problems. SY33-2115 IBM 3745 Communication Controller Models A² IBM 3746 Expansion Unit Model 900 IBM 3746 Nways Multiprotocol Controller Model 950 Service Processor Installation and Maintenance³...
PC Type 6578. Can be for systems with microcode EC H10000A and EC H10010A or higher installed. SY33-2118 IBM 3746 Nways Multiprotocol Controller Models 900 and 950 Multiaccess Enclosure Installation and Maintenance⁴ Provides information on installing and maintaining the Multiaccess Enclosure (MAE).
Page 242
950. S135-2014 IBM Controller Expansion Parts Catalog Provides reference information for ordering parts for the controller expansion attached to the IBM 3745 Models A², and 3746 Models 900 and 950. CD-ROM Bibliography ZK2T-8214 IBM Networking Softcopy Collection Kit Allows service manuals consulting via CD-ROM viewer. EMEA version.
Page 243
Table J-2 (Page 4 of 4). Service Documentation for the 3746 Model 950 ZK2T-8187 IBM Networking Softcopy Collection Kit Allows service manuals consulting via CD-ROM viewer. US version. ¹ Documentation shipped with the 3746 Model 950 ² 3745 Models 17A to 61A ³...
GA33-0092 IBM 3745 Communication Controller Models 210, 310, 410, and 610 Introduction Gives an introduction of the IBM Models 210 to 610 capabilities. For Models A, refer to the Overview, GA33-0180. GA33-0180 IBM 3745 Communication Controller Models A and 170²...
Page 245
Table J-3 (Page 2 of 6). Customer Documentation for the 3745 Models X10 and X1A, and 3746 Model 900 GA27-4235 IBM 3745 Communication Controller Models A² IBM 3746 Nways Multiprotocol Controller Models 900 and 950 Planning Series: Serial Line Adapters...
Page 246
Table J-3 (Page 3 of 6). Customer Documentation for the 3745 Models X10 and X1A, and 3746 Model 900 GA27-4239 IBM 3745 Communication Controller Models A² IBM 3746 Nways Multiprotocol Controller Models 900 and 950 Planning Series: Management Planning Provides information for: Overview for 3746 3746 APPN/HPR, IP router, and X.25...
Page 247
Safety Information¹ Provides general safety guidelines. SA33-0129 IBM 3745 Communication Controller All Models³ IBM 3746 Nways Multiprotocol Controller Model 900 Connection and Integration Guide¹ Contains information for connecting hardware and integrating network of the 3745 and 3746-900 after installation. SA33-0416...
Page 248
610. SA33-0177 IBM 3745 Communication Controller Models A² IBM 3746 Nways Multiprotocol Controller Model 900 Basic Operations Guide¹ Provides instructions for daily routine operations on the 3745 Models 17A to 61A, and 3746 Model 900 operating as an SNA node (using NCP), APPN/HPR Network Node, and IP Router.
Page 249
Problem Analysis Guide An online guide to analyze alarms, events, and control panel codes on: IBM 3745 Communication Controller Models A² IBM 3746 Nways Multiprotocol Controller Models 900 and 950. SA33-0175 IBM 3745 Communication Controller Models A² IBM 3746 Expansion Unit Model 900...
Evaluating and Configuring GA33-0138 IBM 3745 Communication Controller Models 130, 150, 160, and 170 Introduction Gives an introduction about the IBM Models 130 to 170 capabilities, including Model 160. For Model 17A refer to the Overview, GA33-0180. Preparing Your Site GA33-0140...
CD-ROM that contains the Licensed Internal Code (LIC) for the Machine. SY33-2057 IBM 3745 Communication Controller Models 210 to 61A Installation Guide¹ Provides instructions for installing or relocating the IBM 3745 Models X10 and X1A. SY33-2114 IBM 3746 Nways Multiprotocol Controller Model 900 Installation Guide²...
Page 252
SY33-2115 IBM 3745 Communication Controller Models A³ IBM 3746 Expansion Unit Model 900 IBM 3746 Nways Multiprotocol Controller Model 950 Service Processor Installation and Maintenance⁴ (Based on the 7585, 3172, 9585, or 9577) Provides information on installing and maintaining the service processor based on PS/2 Types 7585, 3172, 9585, or 9577.
Page 253
Can be for systems with microcode EC F12380 or higher installed. SY33-2118 IBM 3746 Nways Multiprotocol Controller Models 900 and 950 Multiaccess Enclosure Installation and Maintenance⁴ Provides information on installing and maintaining the Multiaccess Enclosure (MAE).
Page 254
Provides reference information for ordering IBM 3745 Models X10 and X1A parts. S135-2014 IBM Controller Expansion Parts Catalog Provides reference information for ordering parts for the controller expansion attached to the IBM 3745 Models A³, and 3746 Models 900 and 950. CD-ROM Bibliography J-20 3745-XXA J-20 3746-9X0: 6578 SPIM...
Page 255
Softcopy Collection Kit Allows service manuals consulting via CD-ROM viewer. US version. ¹ Documentation shipped with the 3745. ² Documentation shipped with the 3746-900. ³ 3745 Models 17A to 61A. ⁴ Documentation shipped with the processor. ⁵ 3745 Models 130 to 61A.
CD-ROM SY33-2067 IBM 3745 Communication Controller Models 130, 150, 160, 170, and 17A Installation Guide¹ Provides instructions for installing or relocating the IBM 3745 Models 1X0 and 17A. SY33-2069 IBM 3745 Communication Controller Models 130, 150, 160, and 170 Service Functions¹...
Page 257
Terminate and Stay Resident IEEE Institute of Electrical and Electronics Underwriters Laboratory Engineers Video Capture Adapter International Electrotechnical Commission VESA Video Electronics Standards Association Initial Machine Load Video Graphics Array (640x480x16) Initial Program Load Vital Product Data Copyright IBM Corp. 2001...
Page 258
Term Information VRAM Video Random Access Memory WORM Write Once, Read Many Media Extended Graphics Array (1024 x 768 x 256) Luminance/Chrominance Signal (Video) 3745-XXA X-2 3746-9X0: 6578 SPIM...
Page 259
A-4 abbreviations, terms, and acronyms, X-1 guide, safety inspection A-3 acronyms, abbreviations and terms X-1 addresses 3746-900 in the LAN C-2 IP on service LAN C-2 handling electrostatic discharge-sensitive devices A-4 beep codes, POST 4-1 inspection guide, safety A-3...
Page 260
NetView generate MOSS-E alerts C-4 path parameter definitions C-3 network node processor G-1, G-2, G-3 telecommunication cables part number 1-27 cables for 3746-900 G-1, G-3 terms, acronyms, and abbreviations X-1 ↓ button E-1 cables for 3746-950 G-2 → button E-1...
Page 261
If you are in the USA, you can mail this form postage free or fax it to us at 1-800-253-3520. Elsewhere, your local IBM branch office or representative will forward your comments or you may mail them directly to us.
Page 262
UNITED STATES BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 40 ARMONK, NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE Design & Information Development IBM Corporation Software Reengineering Department G71A/ Bldg 503 P.O. Box 12195 Research Triangle Park, NC 27709-9990 Fold and Tape...
Page 264
Part Number: 10K8795 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber. GY27-0406-01...