Technical Support; Introduction; Support Process; When You Call Technical Support - Digi PortServer II User Manual

Technical Support

Introduction

If you experience difficulty with a product, Digi has a staff of technical support
specialists to assist you.

Support Process

Follow this process to resolve the problem with Digi products:
• First, contact your Digi dealer or distributor. They provide first-level technical
support and have the training to help you with any installation questions or
difficulties you may have.
• If you still experience difficulties (after contacting first-level support), contact
Digi Support Services.

When You Call Technical Support

When you call to Technical Support, please call from a position where you can
operate your PortServer II and management terminal.

How to Contact Digi Technical Support

To reach Digi Technical Support:
• In USA: Telephone (612) 912-3456; Fax (612) 912-4958; E-mail
support@dgii.com
• In Europe: Telephone +49 221 920-5200; Fax +49 221 920-5210; E-mail
support@dgii.com
• In Asia: Telephone +65 732 1318; Fax +65 732 1312; E-mail
support@dgii.com
90030500B Digi Support Services Page 243