Technical Support; Customer Service; Return Procedures - Digi PortServer/8 User Manual

Technical Support

At Digi, we are proud of our products, and support them. Our dealers and distributors are fully
trained on our product line, so that they can help you on a technical level should assistance be
needed.
Your first level of support is your Digi dealer, the place where you purchased your Digi product.
Your dealer has the training to help you with any installation questions or difficulties you might
have.
If you still experience difficulties (after contacting your first level of support), Digi has a staff of
Technical Support Specialists that can assist you. They can be reached at (612) 943-0578. In
Europe, call +49 221 920520, and in Asia, call +65 735 1318. FAX numbers are: (612) 943-
0579 (USA), +49 221 9205210 (Europe) and +65 735 1312 (Asia).
When you call Digi Technical Support, please call from a position where you can operate your
system. Also, please fill out the form on the facing page before calling, so your Technical
Support representative can have a clear picture of your system and any potential conflicts
between devices.
Digi Technical Support can also be reached via Internet E-mail. Please send correspondences to
support@digibd.com, and include your voice and FAX phone numbers.

Customer Service

Digi also has a staff of Customer Service representatives to help you with software and docu-
mentation update requests, as well as Returned Merchandise Authorizations (RMAs) in case you
need to return your board to Digi for repair (see Return Procedures below). They can be reached
at (612) 943-0577.
Digi Customer Service can also be reached via Internet E-mail. Please send correspondences to
cust_serv@digibd.com, and include your voice and FAX phone numbers.

Return Procedures

All Digi products have a five-year parts and labor warranty, and we are ultimately responsible for
any defective parts, according to the limits specified in the warranty. However, many of the re-
ported problems are due to factors other than defects in the product itself. To save you time and
possibly additional cost, Digi asks that you first try to resolve any difficulties by contacting our
Technical Support representatives at (612) 943-0578.
Be sure to have the serial number of your board at hand before calling
Technical Support.
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