Software Problems; Usb Connector Problems - Lenovo System x3650 M5 Installation And Service Manual

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
• Go to the support website at
and new device drivers or to submit a request for information.
Symptom
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot
be installed; the option is not
available.

Software problems

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
• Go to the support website at
and new device drivers or to submit a request for information.
Symptom
You suspect a software
problem.

USB connector problems

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
http://www.lenovo.com/support
Action
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide program.
For a list of supported operating-system versions, go to
solutions/lnvo-toolkit , click the link for your ServerGuide version, and scroll down to
the list of supported Microsoft Windows operating systems.
Make sure that the server supports the operating system. If it does, either no logical
drive is defined (SCSI RAID servers), or the ServerGuide System Partition is not
present. Run the ServerGuide program and make sure that setup is complete.
http://www.lenovo.com/support
Action
1. To determine whether the problem is caused by the software, make sure that:
• The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
• The software is designed to operate on the server.
• Other software works on the server.
• The software works on another server.
2. If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact the software vendor.
to check for technical information, hints, tips,
https://support.lenovo.com/
to check for technical information, hints, tips,
Chapter 3
. 105
Troubleshooting