Avaya J169 Installing And Administering page 194

Troubleshooting
Condition
The phone works properly except for the
Speaker.
The phone works properly, but you cannot hear
incoming DTMF tones.
The phone works properly, but you cannot hear
incoming DTMF tones.
Hands-Free Answer (HFA) is administered but
the phone did not automatically answer a call.
The phone does not use and ignores the HTTP or
HTTPS script file and settings file.
The HTTP or HTTPS
script file is ignored or
not used by the
phone,
May 2018
from no one talking
abruptly to a loud voice.
AND the HTTP or
HTTPS server is a
LINUX or UNIX system.
Installing and Administering Avaya J169/J179 IP Phone H.323
Comments on this document? infodev@avaya.com
Cause/Resolution
CAUSE: The Speaker was turned off at the call
server.
RESOLUTION: Administer the call server to allow that
station's Speaker to operate. If that does not work, do
a self-test on the phone.
CAUSE: The TN2302AP board does not pass in-band
DTMF tones.
RESOLUTION: None; the board is operating as
designed.
CAUSE: Call server suppresses sidetone DTMF.
RESOLUTION: After completing call server
administration, enable On-Hook Dialing on the
Change-System-Parameters screen. If the user has
enabled Hands-Free Answer (HFA), answers a call
using the Speaker, switches to the handset, and
presses dialpad buttons, the phone does not transmit
DTMF tones. Disable HFA to hear DTMF tones.
CAUSE: HFA only works if the phone is idle. The
phone ignores a second call if a call, including the
ringing tone is in progress.
RESOLUTION: None.
CAUSE: The system value AUTH is set to 1 which
indicates that HTTPS is required but no valid address
is specified in TLSSRVR.
RESOLUTION: Change AUTH to 0 (zero), or enter a
valid address for TLSSRVR.
CAUSE: The phone expects lines of the script file to
terminate with a <Carriage Return> <Line
Feed>. Some UNIX applications only terminate lines
with <Line Feed>. Editing the script file with a UNIX-
based editor can strip a<Carriage Return> from
the file. Doing so causes the entire file to be treated
as a comment, and thus be ignored.
RESOLUTION: Edit the script file with a Windows
based editor, or another editor that does not strip out
the <Carriage Return>.
CAUSE: UNIX and LINUX systems use case-sensitive
addressing and file labels.
RESOLUTION: Verify the file names and path in the
script file are accurately specified.
®
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