Avaya J169 Using Manual
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Summary of Contents for Avaya J169
- Page 1 Using Avaya J169/J179 IP Phone in an ™ Avaya Cloud Office Release 1 Issue 2 July 2020...
- Page 2 TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF written consent of Avaya can be a criminal, as well as a civil offense YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU under the applicable law.
- Page 3 L.L.C. SEE HTTP://WWW.MPEGLA.COM. product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support Service Provider telephone numbers and contact addresses, go to the Avaya Support THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S...
- Page 4 AC adapters shipped with the equipment or specified by equipment off and on, the user is encouraged to try to correct the Avaya to be used with the equipment. If you use any interference by one or more of the following measures: other equipment, it may cause failures, malfunctioning, •...
- Page 5 Device Usage Consent By using the Avaya device you agree that Avaya, from time to time, may collect network and device data from your device and may use such data in order to validate your eligibility to use the device.
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Page 6: Table Of Contents
Removing a contact from the local group .................... 32 Assigning a ringtone to a contact ........................ 32 Company Directory ........... 33 Setting Company Directory as the contact search source ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... - Page 7 ............... 53 Customizing incoming call alerts for shared lines .................. 54 Retrieving a call from remote hold Chapter 12: Customization.................... 55 .......................... 55 Phone ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
- Page 8 Viewing the Device type Chapter 14: Resources...................... 76 ........................ 76 Documentation ............. 76 Finding documents on the Avaya Support website ................ 76 Avaya Documentation Center navigation ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
- Page 9 Contents .................... 78 Viewing Avaya Mentor videos .......................... 78 Support ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 10: Chapter 1: Introduction
This document describes how to use Avaya J169/J179 IP Phone features in an Avaya Cloud ™ Office This document is intended for people who want to learn how to use Avaya J169/J179 IP Phone features and capabilities. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 11: Chapter 2: Avaya J169/J179 Phone Overview
For more information about Avaya J100 Expansion Module, see Using Avaya J100 Expansion Module for SIP in https://support.avaya.com/. Avaya J169 IP Phone has a grayscale display, and Avaya J179 IP Phone has a color display. Physical specifications • 8 buttons with red and green dual LEDs •... - Page 12 • Second Gigabit Ethernet (10/100/1000 Mbps) interface • PoE Class 1, supports 802.3 az, optional AC to 5v-adapter • Button module support ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 13: Physical Layout Of A J169/179 Ip Phone
Physical layout of a J169/179 IP Phone Physical layout of a J169/179 IP Phone ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... - Page 14 Used to turn on headset, and also to toggle an ongoing call from the speaker to the headset. Speaker Used to turn on the speaker. Table continues… ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 15: Optional Components
You can use the following optional components with the phone: • PSAC12R–050 – 5V DC Power adapter • Avaya J100 Expansion Module • GSPPoE - Avaya 48V PoE power inserter ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 16: Chapter 3: Getting Started
If the connection is successful, the phone displays the Starting message. The phone is directed to the correct provisioning server for configuration. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 17: Chapter 4: Navigation
The following table lists the Main menu icons used in Avaya J169/J179 IP Phones: Note: The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar but Avaya J169 IP Phone has grayscale icons and Avaya J179 IP Phone has color icons. - Page 18 Indicates a low network performance or presence of local network issues that might result in lower call quality. The Limit Number of Concurrent Calls (LNCC) feature is on. Table continues… ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 19: Bluetooth Icons
Indicates that you have missed a call. The + in the icon indicates that the number of missed calls are more than 9. Autodialing feature Bluetooth icons The following table lists the Bluetooth icons used in the Avaya J179 IP Phone: Note: Avaya J169 IP Phone does not support the Bluetooth feature. Icon Description Bluetooth headset is connecting. - Page 20 Navigation Icon Description Non-secure Wi-Fi network is detected. Secure Wi-Fi network is detected. Wi-Fi network is out of range or offline. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 21: Chapter 5: Handling Incoming Calls
Navigation cluster to select the call and answer it. Procedure On the Incoming call screen, press one of the following: • Ignore soft key • + volume button ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 22: Declining A Call
You have declined the call. Depending on your Call decline policy, the caller receives one of the following alerts: • An audio message alert • A busy tone alert ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 23: Chapter 6: Handling Outgoing Calls
1. Press Redial soft key. The phone dials the most recently dialed number. The phone displays the list of recently dialed numbers. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 24: Making A Call From The Local Сontacts List
5. Press Search again. The phone displays the contact saved in the corporate database. 6. Press Call. Or 7. Press Contacts. 8. Press Search. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... - Page 25 10. Enter the digits on the dial pad that correspond to the name of the person you want to call. For example, press 76484 to search for someone whose name is Smith. 11. Press Call. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 26: Chapter 7: Call Related Features
1. To put an active call on hold, press the Hold soft key, or press the line key of the active call. 2. To resume the held call, press the Resume soft key, or press the line key of the held call. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 27: Chapter 8: Contacts
(,), plus (+), and dot (.). 6. Press Save. Related links Adding a contact to the local group on page 31 ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 28: Adding A Contact From The Recents List Or Company Directory
Using the Quick Search feature of the phone, you can quickly search for a saved contact from the Contacts list without entering the entire name of the contact. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 29: Viewing Local Contact Details
Use this procedure to merge the phone number of the current contact with the existing local contact. Before you begin Ensure the Contacts list is not empty. Procedure 1. Press Contacts. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 30: Deleting A Contact
Scroll to Contacts, and press Select. 3. Press Groups. 4. Press NewGroup. 5. In the Enter group name field, type your group name. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 31: Adding A Contact To The Local Group
Scroll to Contacts, and press Select. 3. Press Groups. 4. Scroll to the group, and press Members. The phone displays the list of contacts in the group. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 32: Assigning A Ringtone To A Contact
You can combine any found Company contact with an existing local contact with the help of the Combine soft key. In Open SIP environment, this feature is not available for CCMS mode. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 33: Setting Company Directory As The Contact Search Source
Company directory directly. Before you begin Set Company directory as the contacts search source. Procedure 1. Press Contacts. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... - Page 34 8. (Optional) Press Combine from the Details view to select an existing local contact and merge it with the selected Company contact. Related links Company Directory on page 32 ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 35: Chapter 9: Call History
• Call time-stamp • Call duration Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the call log file. If you downgrade the software of your phone to a version earlier than 4.0.3, you will lose the call log details. -
Page 36: Clearing The Recents List
4. Select one of the following when the phone prompts for confirmation: • Delete: To delete all entries. • Cancel: To cancel and return to the previous menu. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 37: Chapter 10: Conference Calls
4. Select the call on hold that you want to add to the conference. 5. Press one of the following: • Join ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 38: Putting A Conference Call On Hold And Resuming A Call
1. Press Hold soft key during a conference call. 2. Do one of the following: • Press Resume. • Select the call appearance to resume the conference call. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 39: Chapter 11: Advanced Features
Disturb (DND) feature is activated, all incoming calls are sent directly to the voice mail. Before you begin Ensure that the system administrator activates the DND feature for your extension. Procedure 1. Press Main menu. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 40: Dnd Icons
The following table displays the DND icons for the Avaya J100 Series IP Phones. The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar, but Avaya J169 IP Phone has grayscaled icons and Avaya J179 IP Phone has colored icons. -
Page 41: Presence Icons And Visual Led Indication
The following table displays the Presence state icons and LED indicators for the Avaya J100 Series IP Phones and Avaya J100 Expansion Module. The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar, but Avaya J169 IP Phone has grayscaled icons and Avaya J179 IP Phone has color icons. -
Page 42: Customizing Presence Parked Call Indication
6. Scroll to Parked indication, and select one of the following: • None: To set the Presence parked call indication to none. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 43: Customizing The Ring Tone
Press Call or the corresponding Presence line key. The phone automatically blocks an available primary line and dials the extension of the monitored user. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 44: Call Forwarding
With the Call Forwarding feature, you can divert incoming calls to another number. The phone supports the following Call Forward types: • Call Forward: Diverts all incoming calls to another number. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 45: Call Forward Icons
The following table displays the Call forward icons for the Avaya J100 Series IP Phones. The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar, but Avaya J169 IP Phone has grayscaled icons and Avaya J179 IP Phone has colored icons. -
Page 46: Forwarding Call When Busy
• OK • The corresponding line key 3. Scroll to the Call forward-NA feature, and press one of the following: • Config ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 47: Call Transfer
The call transfer is complete. This is also called attended transfer. • Press Complete after the recipient’s number starts ringing. The call transfer is complete. This is also called unattended transfer. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 48: Making A Blind Transfer
Procedure 1. Press Main menu, and scroll to Features. 2. Press Select. 3. Scroll to Dynamic Park and Page, and press Select. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 49: Receiving A Page Call
• Private Hold Long-term acoustic exposure protection Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to dynamic or predefined static values. -
Page 50: Retrieving A Voice Message
• Ensure that the system administrator configures the voicemail for your extension. • Obtain the user ID and password of your voicemail from your system administrator. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 51: Shared Lines
The following table displays the Shared Lines state icons and LED indicators for the Avaya J100 Series IP Phones and Avaya button module. The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar, but Avaya J169 IP Phone has grayscale icons and Avaya J179 IP Phone has color icons. -
Page 52: Customizing Ringtones For The Shared Lines Extension
2. Scroll to Settings, and press one of the following: • Select • OK • The corresponding line key 3. Scroll to Audio, and press one of the following: • Select ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 53: Customizing Shared Lines
™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 54: Retrieving A Call From Remote Hold
2. Press Pickup. 3. (Optional) Press the corresponding line key beside the held call that is on hold on the other phone. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 55: Chapter 12: Customization
2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. 4. Use the Down Arrow key to go to the Call timers. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 56: Setting Key Repeat Delay
• One number: To see the last dialed number. • List: To see a list of the last eight numbers. 6. Press Save. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 57: Setting The Audio Button
• Visual: The phone displays the mute icon after some time on the phone status line. • Both: The phone beeps and displays a mute alert message. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 58: Setting Visual Alerting
• To add an application, press App. You can use the Navigation keys to scroll to the required functionality, and press Select. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 59: Restoring Customized Keys To Default
6. In the confirmation window, press Restore. Applications Turning call history on and off Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 60: Audio
Enabling and disabling Bluetooth About this task You can use Bluetooth enabled devices with your phone. Note: Avaya J169 IP Phone does not support the Bluetooth feature. Before you begin • Ensure the wireless module is installed in your phone. ™... -
Page 61: Pairing A Bluetooth Enabled Headset With Your Phone
6. To disconnect a paired headset, under Paired devices, press Disconct. 7. To unpair a paired headset, under Paired devices, press Forget. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 62: Turning Button Clicks On And Off
Headset Signaling setting is used to configure only DECT headsets and cannot be applied to Bluetooth headsets. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 63: Setting Headset Mic Level
Related links List of headset profiles on page 63 List of headset profiles Headset Profile Description Profile 1 L100 Series Headsets Table continues… ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 64: Configuring Hearing Aid Compatibility
The amplified audio level will return to normal when the call is ended. • Hearing Aid: Optimizes the sound quality of hearing aids. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 65: Setting A Headset Profile
5. Scroll to one of the following options: • Primary • Ring reminder • Call park • Priority alert • Alternate number 1 ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 66: Display
5. Scroll to Primary display, and press Select. 6. Scroll down to the new image. 7. To preview the image, press Preview and then Back. 8. Press Select. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 67: Setting The Screen Saver Details
6. On Phone, press one of the following: • Right Arrow key: To increase the brightness. • Left Arrow key: To decrease the brightness. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 68: Setting The Display Language
2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Use the Down Arrow key to go to the Time Format screen. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 69: Setting The Date Format
2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Scroll down to Text size, and press Select. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 70: Setting The Network Mode
You can set the network mode to Ethernet or Wi-Fi. You do not need to perform this procedure if your phone is configured to connect to Ethernet or a specific Wi-Fi network. Avaya J169 IP Phone does not support the Wi-Fi feature. Before you begin Ensure that the system administrator gave you access to perform this task. -
Page 71: Connecting To A Wi-Fi Network
About this task Use this procedure if your phone is not configured to connect to a specific Wi-Fi network Avaya J169 IP Phone does not support the Wi-Fi feature. Before you begin • Ensure that the system administrator gave you access to perform this task. -
Page 72: Setting The Network Configuration
5. Press one of the following: • Toggle • Right arrow key • Left arrow key 6. Press one of the following: • Save • OK ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... - Page 73 Related links Setting the network mode on page 70 ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 74: Chapter 13: Troubleshooting
• The Message Waiting Indicator is cleared, but voice mail might still be available if the voice mail server to which calls are being sent is not in failover. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 75: Viewing The Product Id
Viewing the Device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. Procedure 1. Press Main menu. 2. Scroll to Network Information, and press Select. -
Page 76: Chapter 14: Resources
For example, for user guides, click User Guides in the Content Type filter. The list only displays the documents for the selected category. 7. Click Enter. Avaya Documentation Center navigation The latest customer documentation for some programs is now available on the Avaya Documentation Center website at https://documentation.avaya.com. ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... - Page 77 Documentation Important: For documents that are not available on Avaya Documentation Center, click More Sites > Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Center, you can: • Search for content by doing one of the following: - Click Filters to select a product and then type key words inSearch.
- Page 78 Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/...
- Page 79 ................. disable ................editing ................enable ................46 excluding contacts from your group ......31 calling new contact ..............company directory ............™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
- Page 80 ..............send all calls ..............paging ................48 parking ................48 local contacts details ................editing contacts ................ calls ................local contact details ............™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
- Page 81 ............ sharing content ..............picking up an incoming call ...........44 signaling ................62 unparking a call ............sort documents by last updated ...........76 ™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
- Page 82 Index Speaker ................60 support .................78 videos .................. Viewing product ID ..............watch list ................Wi-Fi icons ................™ July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
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