Avaya J169 Manual
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Summary of Contents for Avaya J169
- Page 1 Using Avaya J169 and J179 SIP IP Phones in Open SIP Release 4.0.9 Issue 1 April 2021...
- Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
- Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
- Page 4 AC adapters shipped with the equipment or specified by These limits are designated to provide reasonable protection against Avaya to be used with the equipment. If you use any harmful interferences in a residential installation. This equipment other equipment, it may cause failures, malfunctioning, generates, uses and can radiate radio frequency energy and, if not or fire.
- Page 5 • Reorient or relocate the receiving antenna. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Avaya • Increase the separation between the equipment and receiver. Inc. is under license.
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Page 6: Table Of Contents
Making a call from the local Сontacts list ............ 39 Making a call from the corporate database Сontacts list ........................ 39 Emergency call April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... - Page 7 Chapter 12: Conference calls.................... 60 .................... 60 Adding a person to an active call ................ 60 Adding a person on hold to a conference call April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
- Page 8 Making a blind transfer .......................... 85 Call Waiting .............. 85 Enabling and disabling the Call Waiting feature ......................... 85 Distinctive Ringing .................... 85 Setting a distinctive ring tone April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
- Page 9 ................... 108 Making a call to a monitored user .................... 108 Picking up an incoming call ..................... 109 Barging in on an active call April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
- Page 10 Displaying сall timers .................... 132 Setting key repeat delay ..................... 132 Setting redial options .................... 133 Setting the Audio button ................... 133 Assigning speed dial entries April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
- Page 11 Backup and restore overview Chapter 19: Phone update.................... 157 ...................... 157 Updating your phone .............. 157 Checking your phone periodic automatic update April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
- Page 12 ............ 162 Finding documents on the Avaya Support website ................. 162 Avaya Documentation Center navigation .................... 164 Viewing Avaya Mentor videos .......................... 164 Support April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
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Page 13: Chapter 1: Introduction
Purpose This document describes how to use Avaya J169/J179 IP Phone features in an Open SIP environment. This document is intended for people who want to learn how to use Avaya J169/J179 IP Phone features and capabilities. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP... -
Page 14: Chapter 2: Avaya J169/J179 Phone Overview
Navigation Cluster. Optionally, the phone supports up to three button modules, and each button module supports displaying 24 buttons of the 96 buttons. Avaya J169 IP Phone has a grayscale display, and Avaya J179 IP Phone has a color display. Physical specifications •... - Page 15 - Messages - Recents - Headset - Speaker - Mute Related links Understanding Avaya J179 IP Phone Configuring the Avaya J100 Expansion Module April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
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Page 16: Physical Layout Of A J169/179 Ip Phone
Avaya J169/J179 phone overview Physical layout of a J169/179 IP Phone April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... - Page 17 • (-): To decrease the volume. Mute button Used to mute or unmute the outgoing audio. Handset Used to receive or make calls. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
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Page 18: Connection Jacks For J169/179 Ip Phone
Displays the list of all calls. Connection jacks for J169/179 IP Phone The following image illustrates the connection jacks that are present on the back panel of Avaya J169/J179 IP Phone. The image schematically describes which device to connect to which jack. - Page 19 Connection jacks for J169/179 IP Phone April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
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Page 20: Optional Components
• PSAC12R–050 – 5V DC Power adapter • Avaya J100 Expansion Module • PoE power supply • Avaya J100 Wireless Module (Wi-Fi Module) April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 21: Chapter 3: Getting Started
Enter provisioning details screen. 2. On Enter provisioning details screen, press one of the following: • Config: To enter the provisioning server address. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 22: Identifying The Device Type During Phone Boot-Up
Setting Up the Avaya J179 IP Phone Identifying the device type during phone boot-up About this task Avaya J100 Series IP Phones screen displays the device type during the phone boot-up. This feature is supported only in the phone software version 4.0.3 and later. Procedure 1. -
Page 23: Logging Out Of Your Phone
To lock the phone, press Main menu, and select Applications > Lock. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 24: Unlocking Your Phone
• Wi-Fi: To connect phone to a Wi-Fi network. 5. Press one of the following: • Toggle • Right Arrow key • Left Arrow key April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 25: Connecting To A Wi-Fi Network
6. Press OK to restart the phone. 7. If the security is WEP or WPA/WPA2 PSK, in Password, enter the password for the Wi-Fi network. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 26: Setting The Network Configuration
• Auto: To automatically connect a network. • Manual: To manually connect to a network. 5. Press one of the following: • Toggle April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... - Page 27 Related links Setting the network mode on page 24 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
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Page 28: Chapter 4: Navigation
The directional keys are context-sensitive. Up Arrow and Down Arrow Use these keys to scroll vertically in lists, menus, and pop- up windows. Table continues… April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 29: Text Input
• Displays the new character on the left side of the current character. • Deletes the character on the right side of the cursor when you press Backspace. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 30: Line Keys
The following table lists the Main menu icons used in Avaya J169/J179 IP Phones: Note: The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar but Avaya J169 IP Phone has grayscale icons and Avaya J179 IP Phone has color icons. -
Page 31: General Phone Icons
The following table lists the icons used in Avaya J169/J179 IP Phones: Note: The icons of Avaya J169/J179 IP Phones look similar but the Avaya J169 IP Phone has grayscaled icons and the Avaya J179 IP Phone has colored icons. -
Page 32: Bluetooth Icons
Indicates that you have missed a call. The + in the icon indicates that the number of missed calls is more than 9. Autodialing feature Bluetooth icons The following table lists the Bluetooth icons used in the Avaya J179 IP Phone: Note: Avaya J169 IP Phone does not support the Bluetooth feature. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 33: Wi-Fi Icons
Unpaired Bluetooth headset. Bluetooth headset is disconnected, but headset is paired. Wi-Fi icons The following table lists the Wi-Fi icons used in the Avaya J179 IP Phone: Note: Avaya J169 IP Phone does not support the Wi-Fi feature. Icon Description Non-secure Wi-Fi network is detected. -
Page 34: Chapter 5: Handling Incoming Calls
You can receive a call on a secondary call appearance only if the call appearance is free. Procedure Press one of the following: • The Answer soft key April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 35: Ignoring A Call
Ensure that the administrator activates the feature. Contact your administrator for details. Procedure On the incoming call screen, press Decline soft key. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... - Page 36 The call is declined. Depending on your Call decline policy, the caller receives one of the following alert: • An audio message alert • A busy tone alert April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
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Page 37: Chapter 6: Handling Outgoing Calls
To initiate a call quickly, you can press the # key to indicate the end of the dial, and the phone places the call. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 38: Redialing A Number
Press and hold the dial pad key assigned to the number you want to call. Related links Assigning speed dial entries on page 133 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 39: Making A Call From The Local Сontacts List
You can make an emergency call from the following screens: • Login screen • Home screen • Lock screen April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 40: Making An Emergency Call
1. Press and hold the 0 key to enter the plus sign (+). 2. Dial the number that you want to call. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 41: Chapter 7: Broadsoft Call Recording Indicator
Call recording starts automatically. For more information on call recording, contact your system administrator. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 42: Chapter 8: Call Related Features
1. To put an active call on hold, press the Hold soft key, or press the line key of the active call. 2. To resume the held call, press the Resume soft key, or press the line key of the held call. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 43: Chapter 9: Contacts
Add a contact to your local contacts list. You can save up to 250 contacts. In an Open SIP environment, the local contacts are synchronized with the network file server. Procedure 1. Press Contacts. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 44: Adding A Contact From The Recents List
The phone assigns the extension number to Last name. You can remove the extension number from this field and add other information. 4. Press Save. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 45: Editing A Contact
Result The phone displays all the contacts whose first or last name begins with the letter associated with the pressed key. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 46: Viewing Local Contact Details
6. Use the dial pad to enter the name, and press Search. 7. (Optional) To add the contact to the local Contacts list, press +Contact. Related links Using Contacts April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 47: Combining Contacts
4. Press Details > More > Delete. 5. Press one of the following: • Delete: To delete the contact. • Cancel: To cancel the action. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 48: Creating A Local Сontacts Group
Removing a contact from the local group Before you begin Ensure that you have at least one user added to your Contacts list group. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 49: Assigning A Ringtone To A Contact
5. Scroll down to the ringtone that you want to assign, and press Select. 6. (Optional) To play the ringtone, press Play. 7. Press Save. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 50: Ldap Directory
LDAP Directory is now your contact search source. Other sources are disabled. The phone displays the following message: LDAP selected — other search sources disabled. 5. Press Save. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 51: Searching Ldap Contacts
9. (Optional) Press Combine from the Details view to select an existing local contact and merge it with the selected LDAP contact. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 52: Chapter 10: Do Not Disturb And Call Forward
3. Scroll to DND feature. Press one of the following to activate or deactivate the feature: • Enable to activate the feature. • Disable to deactivate the feature. Related links Do not disturb on page 52 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 53: Activating The Ring Reminder
The following table displays the DND icons for the Avaya J100 Series IP Phones. The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar, but Avaya J169 IP Phone has grayscaled icons and Avaya J179 IP Phone has colored icons. -
Page 54: Call Forward Icons
The following table displays the Call forward icons for the Avaya J100 Series IP Phones. The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar, but Avaya J169 IP Phone has grayscaled icons and Avaya J179 IP Phone has colored icons. -
Page 55: Forwarding Call When Busy
• OK 4. In the Destination field, enter the call forwarding number. 5. Press Enter. Related links Call forwarding on page 53 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 56: Forwarding Unanswered Calls
• Number of rings: Enter the number of rings after which the call is forwarded. 5. Press Save. 6. Press Enable. Related links Call forwarding on page 53 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 57: Chapter 11: Recents
• Call time-stamp • Call duration Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the call log file. If you downgrade the software of your phone to a version earlier than 4.0.3, you will lose the call log details. -
Page 58: Viewing The Recents Details
Applications, and press Select. b. Recents, and press Select. 3. Select a number that you want to delete. 4. Press Details. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 59: Clearing The Recents List
4. Select one of the following when the phone prompts for confirmation: • Delete: To delete all entries. • Cancel: To cancel and return to the previous menu. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 60: Chapter 12: Conference Calls
3. Press Held Call soft key to see a list of held calls. 4. Select the call on hold that you want to add to the conference. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 61: Putting A Conference Call On Hold And Resuming A Call
4. When the person answers, press Join or OK to add the person to the existing call. 5. Press Add and repeat the steps to add another person to the conference. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... - Page 62 Conference calls 6. Press the Details button to access the details of the participants. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
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Page 63: Chapter 13: Advanced Features
The following actions can be performed by pressing these keys: • Transferring an active call to the selected user immediately or after talking to this user first April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 64: Making A Call Transfer With A Shortcut Key
3. (Optional) If the user does not answer the BLF shortcut transferred call, press one of the following in the Incoming Call screen: • Pickup: to answer the call on your phone. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 65: Making A Conference Call With A Shortcut Key
• Scroll to the required BLF, Autodial line or contact, and press Park. The call is parked to the selected user, and you are available for a new call. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 66: Activating The Screen Saver
ID. Callers without caller identification are informed that you are not accepting calls. Your phone will not display any audio or visual notification of the attempted call. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 67: Autodialing A Pre-Assigned Number
To activate the feature, contact your system administrator or go to the BroadSoft web interface yourself to activate the feature. See https://www.broadsoft.com/ for more information. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 68: Enabling And Disabling Broadworks Anywhere
5. Scroll to Locations, and press Select. 6. Press Add, and configure the following: • Phone number: The phone number that you want to use for BroadWorks Anywhere. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 69: Changing Location Details
• Use diversion inhibitor: Press Toggle to enable or disable this field. • Answer confirmation required: Press Toggle to enable or disable this field. 8. Press Save. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 70: Deleting Locations
• Include group paging: To set the alerting of the location for the group paging calls. 7. Press Save. Alerting is set to the location. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 71: Broadworks Mobility
Use this procedure to configure the mobile device you want to use in conjunction with your office phone. Before you begin Ensure your administrator has enabled the BroadWorks Mobility feature for your extension. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... - Page 72 Include shared call appearance Specifies that all SCA devices are alerted. Ensure to set Device to ring to either Fixed or Both. Table continues… April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
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Page 73: Editing Mobile Identity Alerting
• BroadWorks call control • Use diversion inhibitor • Answer confirmation required • Device to ring • Include shared call appearance • Include BroadWorks Anywhere April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... - Page 74 Include shared call appearance Specifies that all SCA devices are alerted. Ensure to set Device to ring to either Fixed or Both. Table continues… April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
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Page 75: Broadworks Anywhere And Mobility Icons
IP Phones and the Avaya J100 Expansion Module. The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar to each other, but Avaya J169 IP Phone has grayscaled icons and Avaya J179 IP Phone has color icons. The button module inherits the display properties from the phone it is connected to. -
Page 76: Accessing Calendar
6. (Optional) To enable or disable Name/Password Prompt, do one of the following: • Toggle: To enable or disable the prompt. • The Right Arrow key: To enable the prompt. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 77: Reviewing Your Calendar Event
Using the Call Park feature, you can park an active call at a parking extension. You can dial the parked extension number from any phone to retrieve the call. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 78: Call Park Icons
• Group Call Park: To park a call to the first available extension in the group. Call Park icons The following table lists the Call Park feature icons for J169, and J179 IP phones: Name Phone Icon... - Page 79 Select a unique, custom ringtone for the audio notification of the parked call. Before you begin Ensure that you are assigned a shared extension. Procedure 1. Press Main Menu. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
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Page 80: Parking A Call
After you park the call, the extension on your phone is available to take up another call. This feature is available in BroadSoft environment. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 81: Parking A Call To A Call Park Group
2. Scroll to Features, and press Select. 3. Scroll to Group call park, and press one of the following: • Park • OK • Corresponding line button April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 82: Unparking A Call
BroadWorks business number. You can retrieve a call using the Call Retrieve feature menu or by using the FAC code. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 83: Using Call Retrieve
• Consultative transfer: Transferring a call by connecting a call with the transfer recipient. • Blind transfer: Transferring a call without connecting a call with the transfer recipient. Related links Handling multiple lines April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 84: Making A Consultative Transfer
• Search for the number in the Contacts or Recents list. 3. To initiate a blind transfer, press Now. The call transfer is complete. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 85: Call Waiting
The called party is alerted with a call waiting tone. Setting a distinctive ring tone About this task Use this procedure to set a ring tone for different uses. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 86: Dynamic Park And Page
When you park a call in one of the park slots, you or any other user who receives the page can dial that park slot number to unpark the call. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 87: Parking And Paging An Active Call
The phone displays the page details on the Application header, which is the second line from top of the phone screen. You cannot use the following features on a paged call: • Conference • Hold April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 88: Receiving A Page Call
2. Press one of the following: • Select • OK 3. Use the Down Arrow key to go to the Auto Answer screen. 4. Press Select. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 89: Flexible Seating
The following table displays the Flexible Seating icons in the top bar and the Features menu of the phone. The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar, but Avaya J169 IP Phone has grayscaled icons and Avaya J179 IP Phone has color icons. -
Page 90: Logging Out Of Your Primary Phone Extension Using A Host Phone
Group Paging is a group feature that allows unidirectional paging for a group of users by dialing a group paging directory number (DN) or an extension. The feature can be configured by a group administrator or higher. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 91: Long-Term Acoustic Exposure Protection
Long-term acoustic exposure protection Long-term acoustic exposure protection Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to dynamic or predefined static values. -
Page 92: Multicast Paging
• Lift the handset. • Press Speaker. • Press Headset. 2. (Optional) If you use the handset, press End Call to cancel dialing. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 93: Pre-Configuration Of Keys
Before you begin • Ensure that the system administrator configures the voicemail for your extension. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 94: Shared Call Appearance
Incoming calls to any shared extension alert all phones configured with this extension. Note: SCA is available only in Avaya J139 IP Phone, Avaya J159 IP Phone, Avaya J169/J179 IP Phone, and Avaya J189 IP Phone. To activate the feature, contact your system administrator or go to the BroadSoft web interface yourself to activate the feature. -
Page 95: Sca Icons And Visual Led Indication
The following table displays the SCA state icons and LED indicators for the Avaya J100 Series IP Phones and Avaya button module. The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar, but Avaya J169 IP Phone has grayscale icons and Avaya J179 IP Phone has color icons. -
Page 96: Joining A Call In A Shared Line
Ensure that you are assigned a shared extension. Procedure 1. Scroll to the shared line. 2. During a call, press More. 3. Press Priv Hold. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 97: Customizing Ringtones For The Sca Extension
• OK • The corresponding line key 6. Select the required configured shared line, and press one of the following: • Select April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 98: Customizing Sca Lines
3. Scroll to Shared lines and press Select. 4. Scroll to the shared line you want to set up and press Select April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 99: Viewing Sca Configuration
• The corresponding line key 4. Press Edit or the corresponding line key to view the following configuration information for the selected shared line: • Enabled/Disabled April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 100: Shared Parking
135 Shared Parking icons and indication The following table shows the Shared Parking icons for Avaya J169/J179 IP Phone Avaya J189 IP Phone and button modules depending on the shared room state. The icons are identical to the corresponding Idle and Parked call BLF icons. -
Page 101: Parking A Call To A Shared Room
Idle icon. ™ SLA Mon ™ SLA Mon technology is a patented Avaya technology embedded in Avaya products to facilitate ™ advanced diagnostics. The phones supports Avaya Diagnostic Server with SLA Mon agent. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP... -
Page 102: Wml Browser
- To monitor hop-by-hop QoS markings for voice and video traffic. WML browser Wireless Markup Language (WML) is an XML-based markup language used by Avaya J100 Series IP Phones. The WML browser feature allows you to view WML web pages. -
Page 103: Using A Guest Login
5. Press one of the following to set the duration in hours: • Right arrow key: To increase the value. • Left arrow key: To decrease the value. 6. Press Enter. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 104: Chapter 14: Busy Lamp Field
BLF icons and visual LED indication on page 104 BLF icons and visual LED indication The following table displays the BLF state icons and LED indicators for the Avaya J100 Series IP Phones and Avaya J100 Expansion Module. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 105: Adding A Broadsoft Blf User
Adding a Broadsoft BLF user The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar, but Avaya J169 IP Phone has grayscale icons and Avaya J179 IP Phone has color icons. State Phone icons Button Module... -
Page 106: Customizing Blf Incoming Call Indication
• Default: To set the BLF pick up indication, selected by your system administrator. Regardless of the above settings, the monitoring phone’s line key displays the monitored user’s state icons and LED visual indicators. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 107: Customizing Presence Parked Call Indication
Ensure your administrator enables customizing the ring tone. Ensure BLF incoming call indication or BLF parked call indication is set to Audible or Both. Procedure 1. Press Main menu. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 108: Blf Call Operations
Ensure that the administrator has activated the direct call pick up operation on your phone. Procedure Press Pickup or the corresponding BLF line key. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 109: Barging In On An Active Call
Ensure that the administrator has activated the Call Retrieve feature. Procedure Press Unpark or the corresponding BLF line key. Related links Busy Lamp Field on page 104 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 110: Prioritizing Incoming Calls Over A Blf Call
2. (Optional) Press Next or a corresponding BLF key to switch to the next incoming call if there are several calls. Related links Busy Lamp Field on page 104 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 111: Chapter 15: Shared Call Appearance
Incoming calls to any shared extension alert all phones configured with this extension. Note: SCA is available only in Avaya J139 IP Phone, Avaya J159 IP Phone, Avaya J169/J179 IP Phone, and Avaya J189 IP Phone. To activate the feature, contact your system administrator or go to the BroadSoft web interface yourself to activate the feature. -
Page 112: Sca Icons And Visual Led Indication
The following table displays the SCA state icons and LED indicators for the Avaya J100 Series IP Phones and Avaya button module. The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar, but Avaya J169 IP Phone has grayscale icons and Avaya J179 IP Phone has color icons. -
Page 113: Joining A Call In A Shared Line
Next steps To retrieve a call held privately on a shared extension, press Resume or the corresponding line key beside the held call. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 114: Customizing Ringtones For The Sca Extension
6. Select the required configured shared line, and press one of the following: • Select • OK • The corresponding line key April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 115: Customizing Sca Lines
3. Scroll to Shared lines and press Select. 4. Scroll to the shared line you want to set up and press Select April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 116: Viewing Sca Configuration
• The corresponding line key 3. Scroll to Shared lines, and press one of the following: • Select • OK • The corresponding line key April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... - Page 117 • Display name • Auth username • Auth password • Call appearances • Barge in Related links Shared call appearance on page 94 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
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Page 118: Chapter 16: Simultaneous Ring Personal
1. On the phone, go to Main menu > Features. 2. Scroll to Simultaneous ringing, and press Config. Related links Simultaneous Ring Personal on page 118 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 119: Disabling Simultaneous Ring Personal During An Active Call
5. (Optional) Scroll to the Answer confirmation required, and press Toggle to toggle the setting to on or off. 6. Press Save. Related links Simultaneous Ring Personal on page 118 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 120: Editing Simultaneous Ring Numbers
3. Scroll to the number or the SIP-URI address you want to delete, and press More > Delete. 4. In the confirmation window, press Delete. Related links Simultaneous Ring Personal on page 118 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 121: Chapter 17: Broadworks Call Center
Escalation calls to supervisor on page 127 Emergency escalation on page 128 Call disposition codes on page 129 Hold reminder on page 130 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 122: Logging In To The Phone
4. In the confirmation window, press Log out. Related links Logging in to your phone on page 23 BroadWorks Call center on page 121 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 123: Call Center Status
BroadWorks Call center on page 121 BroadWorks Call Center icons The following table displays the BroadWorks call center icons for Avaya J169/J179 IP Phone and the Avaya J100 Expansion Module: April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP... -
Page 124: Acd Call Information
Later, you can view the call information from the call details. Before you begin Ensure that you received an ACD call. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 125: Setting The Agent State
Next steps The top bar of the phone screen displays the agent status. Related links BroadWorks Call center on page 121 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 126: Agent State
Procedure 1. Press the Main menu. 2. Scroll to Features, and press Select. 3. Scroll to Customer originated trace, and press Select. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 127: Escalation Calls To Supervisor
4. Scroll to Escalation, and press Select. 5. The Escalation screen displays the list of supervisors. 6. Scroll to the required supervisor, or Any. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 128: Emergency Escalation
3. Scroll to Features, and press Select. 4. Scroll to Escalation, and press Select. 5. The Emergency Escalation screen displays the list of supervisors. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 129: Call Disposition Codes
Ensure you are entering the disposition codes for a call center call. Procedure 1. Press the Main menu. 2. Scroll to Features, and press Select. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 130: Hold Reminder
You will receive a ring reminder when you are not busy with other calls. Related links BroadWorks Call center on page 121 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 131: Chapter 18: Customization
Use this procedure to display the duration of calls. Procedure 1. Press the Main menu. 2. Scroll to Settings and press Select. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 132: Setting Key Repeat Delay
4. Scroll to the Redial option. 5. Press Toggle to one of the following: • One number: To call to the last dialed number immediately April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 133: Setting The Audio Button
3. Scroll to Phone and press Select. 4. Scroll to Assign speed dial entries. 5. Use the Up and Down Arrow keys to select a speed dial number. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 134: Setting Mute Alert
1. Press the Main menu. 2. Scroll to Settings and press Select. 3. Scroll to Phone and press Select. 4. Scroll to Mute alerting option. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 135: Setting Visual Alerting
4. Scroll to Phone keys customization, and press Select. 5. Press Customize key. 6. Use Navigation keys to select the line key. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 136: Restoring Customized Keys To Default
4. Scroll to Phone keys customization, and press Select. 5. Scroll to Restore, and press Select. 6. In the confirmation window, press Restore. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 137: Applications
You can enter any value from 0 to 999. If you do not enter any value, the phone uses the administrator set value. 6. Press Save. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 138: Turning Call History On And Off
2. Scroll to Settings and press Select. 3. Scroll to Applications and press Select. 4. Scroll to Exchange credentials and press Select. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 139: Entering Microsoft Exchange Credentials For Oauth Authentication
6. Enter the following for the OAuth authentication method: • Email address • Sever address 7. Press Save. The Save soft key appears only after you enter the valid details. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 140: Enabling And Disabling Microsoft Exchange Contact Integration
If you want to use Basic authentication, please contact your administrator. Before you begin Ensure that you have a valid exchange credential. Procedure 1. Press the Main menu. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... - Page 141 4. Scroll to Calendar, and press Select. 5. Scroll to Enable Reminder, and press one of the following: • Toggle: To enable or disable calendar reminder. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
- Page 142 4. Scroll to Calendar, and press Select. 5. Scroll to First Day of Week. 6. Press one of the following: • Toggle: To change the day. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
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Page 143: Audio
4. Scroll to Automatic gain control, and press Select. 5. Select the handset, headset, or speaker for which you want to turn automatic gain control on or off. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 144: Setting Audio Path
4. Scroll to Bluetooth headset, and press one of the following: • Toggle: To enable or disable Bluetooth. • Right Arrow key: To enable Bluetooth. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 145: Pairing A Bluetooth Enabled Headset With Your Phone
2. Scroll to Settings and press Select. 3. Scroll to Audio settings and press Select. 4. Use the Down Arrow key to go to the Button clicks screen. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 146: Turning Error Tones On And Off
• Switch hook only: Activates the link to the headset if you press Headset. When the phone receives an incoming call, you do not hear the alert tone in the headset. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 147: Setting Headset Mic Level
• VXI: CC Pro 4010V DC, CC Pro 4021V DC (OmniCord-V) Profile 5 Jabra: GN2000 (GN1216) ™ Profile 6 Jabra: PRO 9470 (14201-33) Table continues… April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 148: Configuring Hearing Aid Compatibility
Use the procedure to select the headset profile that best matches the acoustic properties of the headset. Note: Headset profiles 6, 7, and 8 are designed to work only with wireless headsets. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 149: Setting A Personalized Ringtone
6. Press Select. 7. Scroll to the ringtone, and press Select. 8. (Optional) To play the ringtone, press Play. 9. Press Save. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 150: Display
Use this procedure to change the time that elapses before the phone displays a screen saver and to enable clock display on the screen saver. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 151: Adjusting The Brightness Of A Phone Screen
3. Scroll to Display and press Select. 4. Scroll to Language, and press Select. 5. Scroll to the language, and press Select. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 152: Adjusting Phone Screen Width
3. Scroll to Display and press Select. 4. Scroll to Backlight timer, and enter the number of minutes. The range is 0 to 999. 5. Press Save. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 153: Setting The Time Format
• dd/mm • mm.dd • dd.mm • mm-dd • dd-mm • mmm dd 5. Press Toggle to select one of the options. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 154: Setting The Time Zone
• Left arrow key: To decrease the font size. 7. (Optional) Press Default to restore the default font size. 8. Press Save. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 155: Authenticating Xsi
• Local ring type • Local Do Not Disturb status • Local call forward settings • Auto-answer mode configuration • Speed dial settings • Language April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... - Page 156 • When Manual Backup is successful: Backup successful • When Manual Restore is not successful: Retrieval failed • When Manual Restore is successful: Retrieval successful April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
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Page 157: Chapter 19: Phone Update
The Automatic update screen shows the following: • Automatic update policy: Displays the frequency of the phone update set by your administrator. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... - Page 158 • Last update: Displays the date and time of the last update of the phone. • Next update: Displays the date and time of the next update of the phone. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
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Page 159: Chapter 20: Troubleshooting
• Emergency calls might or might not work, depending on the stage of failover and the functionality available on the alternate server. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 160: Viewing The Product Id
Viewing the Device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. Procedure 1. Press the Main menu. -
Page 161: Recording Audio Parameters
3. Scroll to Audio parameters, and press Select. 4. Press the Record soft key. 5. To stop the recording, press the Stop soft key. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com... -
Page 162: Chapter 21: Resources
7. Click Enter. Avaya Documentation Center navigation The latest customer documentation for some programs is now available on the Avaya Documentation Center website at https://documentation.avaya.com. April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP... - Page 163 Documentation Important: For documents that are not available on Avaya Documentation Center, click More Sites > Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Center, you can: • Search for content by doing one of the following: - Click Filters to select a product and then type key words in Search.
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Page 164: Viewing Avaya Mentor Videos
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/... - Page 165 Busy Lamp Field headset ...............133 adding a Broadsoft BLF user ........105 speaker ...............133 customizing incoming call indication ......106 audio settings overview ..............April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
- Page 166 ..........manually ............... dial pad ................. connection jacks ..............emergency calling ...........39, contacts local Сontacts list ............39 adding ................43 Main Menu ..............39 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
- Page 167 Exchange credential display settings Microsoft ..............® changing the background image ........ Microsoft ............138, date format ..............enabling screen saver clock ........April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
- Page 168 Call Park ............... messages ................53 visual alerting ..............135 phone icons ..............Multicast Paging identifying overview ............... device type ..............sending a multicast page ..........92 April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
- Page 169 WEP, WPA/WPA2 PSK, 802.1x EAP ......25 dialing mode ............... Server key repeat delay Avaya Aura ..............setting key auto repeat process ......Open SIP ..............April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
- Page 170 ............replacing contact ............status call center ..............call flow ...............123 support ................164 text input enter, edit ..............29 time zone April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP Comments on this document? infodev@avaya.com...
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