Avaya J169 Installing And Administering page 188

Troubleshooting
Table 19: Possible error and status messages during installation of a phone
Message
802.1X Failure
IPv4 or IPv6
address Conflict
Authentication
Error
Bad FileSv
address
Bad Router?
Call Error
Connecting...
Contacting call
server...
DHCP: CONFLICT *
to program
DHCPv6 Failure:
(with message)
May 2018
Cause/Resolution
CAUSE: Incorrect credentials provided for authentication or credentials not
provided at all.
RESOLUTION: Follow the display prompts and reenter the 802.1X ID and
password.
CAUSE: The phone has detected an IP address conflict.
RESOLUTION: Verify administration settings to identify duplicate IP addresses.
CAUSE: The call server does not recognize the extension entered.
RESOLUTION: Confirm the extension is correct and is correctly administered on
the switch. Then try registration again, and enter the extension accurately.
CAUSE: The HTTP/HTTPS server IP address in the IP phone's memory is all
zeroes.
RESOLUTION: Depending on the specific requirements of your network, this
may not be an error. If appropriate, either administer the DHCP server with the
proper address of the HTTP/HTTPS server, or administer the phone locally using
the ADDR option.
CAUSE: The phone cannot find a router based on the information in the DHCP
file for GIPADD.
RESOLUTION: Use static addressing to specify a router address, or change
administration on DHCP.
CAUSE: The user was on a call when the connection to the gatekeeper went
down due to a network outage or a gatekeeper problem. The phone attempted to
automatically register with the same or another gatekeeper, but the responding
gatekeeper had no record of the call.
RESOLUTION: Wait for the call to end, and if the phone does not automatically
register, restart the phone.
CAUSE: The phone is attempting to establish a TCP connection with the call
server. A resource needed to establish the connection might not be available or
the 10 second buffer on switch-related actions might have expired.
RESOLUTION: Allow the phone to continue attempts to connect to TCP.
CAUSE: The phone has rebooted successfully and is attempting to register with
the call server.
RESOLUTION: Allow the phone to continue.
CAUSE: At least one of the IP address offered by the DHCP server conflicts with
another address.
RESOLUTION: Review DHCP server administration to identify duplicate IP
address(es).
CAUSE: The phone receives a reply message with a Status Code option that
contains a status-code of 1 which means UnspecFail or a reply in response to a
Installing and Administering Avaya J169/J179 IP Phone H.323
Comments on this document? infodev@avaya.com
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