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vEdge 1000 Router

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This article describes how to return a vEdge router or a hardware component to Viptela for repair or replacement.
Locate Serial and Model Number
To return a vEdge router or a hardware component to Viptela, you need the serial and model number of the
router or the component being returned.
You can locate the serial and model number of a vEdge router in one of the following ways:
• In vManage NMS, select the Configuration ► Devices screen. The device table lists the serial and model
• Enter the show hardware inventory command at the CLI prompt.
• The serial number (sample shown in Figure 1) is printed on a label on the right side of the router; the
Figure 1: Sample Serial Number Label for a vEdge Router
Obtain an RMA Number
If you are returning a vEdge router or a hardware component to Viptela for repair or replacement, contact the
Viptela Customer Support team to open a support case and obtain a Return Materials Authorization (RMA)
number.
Before you open a case and request an RMA number, keep the following information ready:
• Your existing service contract number, if you have one
• Serial number of the router or component
• Model number of the router or component
• Physical location of the router
• Your name, organization name, telephone number, fax number, and shipping address
• Failure or problem description with details
• Type of activity being performed on the router when the problem occurred
• Configuration data displayed by one or more show commands
To obtain an RMA number:
1. Open a support case with Viptela in one of the following ways:
• Log in to www.viptela.com/support
numbers of the routers in the network.
model number is printed on a label on the back of the router.
Hardware Installation Guide for vEdge Routers
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