Cisco vEdge Series Hardware Installation Manual page 115

vEdge 100wm Router
• Send email to support@viptela.com
• Call toll-free 800-525-5033
1. A Viptela Customer Support representative validates your request and issues an RMA number for returning
the router or a hardware component.
Note: Do not return the router or any component to Viptela before first obtaining an RMA number. Viptela
reserves the right to refuse to take any shipment that does not have an RMA number.
Repack the Router
If you need to move or return the vEdge router, repack the router in its original packing. Before you repack
the router follow these steps:
1. Shut down the vEdge router by issuing the poweroff command at the CLI prompt.
2. Disconnect power to the router.
3. Remove the cables and transceivers.
You will need the following tools to repack the router:
• Phillips Number 2 (+) screwdriver
• Cardboard carton and original packing in which you received the router
To repack the router in its original packing:
1. If you do not have a vEdge 1000 router, skip this step. Otherwise:
1. If the router is installed in a rack using the rack-mount kit from Viptela, remove the front stopper
2. Then remove the rack-mount tray from the rack by having one person support the weight of the
3. Place the rack-mount tray on a firm, flat surface.
4. Slide out the vEdge 1000 router from the rack-mount tray.
2. Place the router chassis in the plastic packing bag.
3. Place the side packing foam on both sides of the router chassis.
4. Secure the chassis in the cardboard carton.
5. Secure the top of the chassis by placing the top packing foam over the top of the chassis.
6. Close the cardboard shipping box and seal it with packing tape.
7. Write the RMA number on top of the box for purposes of tracking.
If you are returning any field-replaceable units with the router, repack them as described in Repack Router
Components below.
screwed along the front side of the rack-mount tray.
rack-mount tray while a second person unscrews the rack-mount screws.
Hardware Installation Guide for vEdge Routers
Return Hardware
109