Troubleshooting And Technical Support; Troubleshooting Checklist - Comtrol DeviceMaster EIP Series Hardware Installation And Configuration Manual

Troubleshooting and Technical Support

This section contains troubleshooting information for your DeviceMaster. You may want to review the
following subsections before calling Technical Support because they will request that you perform many of the
procedures or verifications before they will be able to help you diagnose a problem.
•

Troubleshooting Checklist

• General Troubleshooting
• Daisy-Chaining DeviceMaster 4-Port Units
• DeviceMaster LEDs
If you cannot diagnose the problem, you can contact
Troubleshooting Checklist
The following checklist may help you diagnose your problem:
• Verify that you are using the correct types of cables on the correct connectors and that all cables are
connected securely.
Note: Most customer problems reported to Comtrol Technical Support are eventually traced to cabling or
network problems.
Model
1-Port Panel
EIP-2101
EIP-2201
1-Port (DIN Rail)
EIP-2102
EIP-2202
2-Port - 1E (Single Ethernet Port)
EIP-2302
EIP-2402
2-Port - 2E (Dual Ethernet Ports)
EIP-2304
4-Port (DIN Rail)
4-Port Panel
DeviceMaster EIP | UP Hardware Installation and Configuration Guide: 2000633 Rev. C
on Page 79
on Page 81
on Page 83
Connected to
Ethernet hub or NIC
Ethernet hub or NIC
Ethernet hub or NIC
Ethernet hub or NIC
Ethernet hub or NIC
NIC
Ethernet hub
on Page 82
Technical Support
Ethernet
Cable
Standard
Standard
Standard
Standard
Standard
Standard
Standard
on Page 84.
Connector Name
10/100 ETHERNET
10/100
10/100
10/100 - E1/E2
10/100 - E1/E2
DOWN
UP
Troubleshooting and Technical Support - 79