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Troubleshooting Checklist
DeviceMaster MOD | UP Hardware Installation and Configuration Guide: 2000630 Rev. B
Troubleshooting and Technical Support
This section contains troubleshooting information for your DeviceMaster. You may
want to review the following subsections before calling Technical Support because
they will request that you perform many of the procedures or verifications before
they will be able to help you diagnose a problem.
•
Troubleshooting Checklist
•
General Troubleshooting
•
Daisy-Chaining DeviceMaster 4-Port Units
•
DeviceMaster LEDs
If you cannot diagnose the problem, you can contact
The following checklist may help you diagnose your problem:
•
Verify that you are using the correct types of cables on the correct connectors
and that all cables are connected securely.
Note: Most customer problems reported to Comtrol Technical Support are
eventually traced to cabling or network problems.
Model
1-Port Panel
MOD-2101
MOD-2201
1-Port (DIN Rail)
MOD-2102
MOD-2202
2-Port - 1E (Single
Ethernet Port)
MOD-2302
MOD-2402
2-Port - 2E (Dual
Ethernet Ports)
MOD-2304
4-Port (DIN Rail)
4-Port Panel
•
Verify that the network IP address, subnet mask, and gateway is correct and
appropriate for the network. Make sure that the IP address programmed into
the DeviceMaster matches the unique reserved IP configured address
assigned by the system administrator.
-
If IP addressing is being used, the system should be able to ping the
DeviceMaster.
-
If using DHCP, the host system needs to provide the subnet mask and
gateway.
on Page 85
on Page 87
on Page 89
Connected to
Ethernet hub or NIC Standard
Ethernet hub or NIC Standard
Ethernet hub or NIC Standard
Ethernet hub or NIC Standard
Ethernet hub or NIC Standard
NIC
Ethernet hub
on Page 88
Technical Support
Ethernet
Connector Name
Cable
10/100 ETHERNET
10/100
10/100
10/100 - E1/E2
10/100 - E1/E2
Standard
DOWN
Standard
UP
Troubleshooting and Technical Support - 85
on Page 90.
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Table of Contents
Troubleshooting
