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Chapter 12. Troubleshooting and Technical Support
This section contains troubleshooting information for your DeviceMaster EIP-MOD. You should review the
following subsections before calling Technical Support because they will request that you perform many of the
procedures or verifications before they will be able to help you diagnose a problem.
•
12.1. Troubleshooting Checklist
•
12.2. General Troubleshooting
•
12.3. Daisy-Chaining DeviceMaster EIP-MOD Units With Two Ethernet Ports
If you cannot diagnose the problem, you can contact
12.1. Troubleshooting Checklist
The following checklist may help you diagnose your problem:
•
Verify that you are using the correct types of cables on the correct connectors and that all cables are
connected securely.
•
Isolate the DeviceMaster EIP-MOD from the network by connecting the device directly to a NIC in a host
system.
Model
EIP-MOD-2101
EIP-MOD-2201
EIP-MOD-2102
EIP-MOD-2302
EIP-MOD-2304
•
Verify that the Ethernet hub and any other network devices between the system and the DeviceMaster
EIP-MOD are powered up and operating.
Reset the power on the DeviceMaster EIP-MOD and watch the Status light activity.
•
5 sec. off, 3 flashes, 5 sec. off, 3 flashes ...
5 sec. off, 4 flashes, 5 sec. off, 4 flashes ...
5 quick flashes
10 sec. on, .1 sec. off, 10 sec. on .1 sec. off ...
•
Verify that the network IP address, subnet mask, and gateway is correct and appropriate for the network.
If IP addressing is being used, the system should be able to ping the DeviceMaster EIP-MOD.
•
Verify that the IP address programmed into the DeviceMaster EIP-MOD matches the unique reserved IP
configured address assigned by the system administrator.
•
If using DHCP, the host system needs to provide the subnet mask and gateway.
Chapter 12. Troubleshooting and Technical Support
on Page 155
on Page 156
12.4. Technical Support
Connected to
Ethernet hub or NIC
Ethernet hub or NIC
DeviceMaster EIP-MOD Status LED Activity
on Page 157
on Page 158.
Connector
Ethernet Cable
Standard
10/100
Standard
10/100 - E1/E2
™
Redboot
checksum failure.
SREC load failure.
The default application is starting up.
The default application is running.
Name
User Guide: 2000664 Rev. A - 155
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Table of Contents
Troubleshooting
