TouchWand Wanderfull User Manual page 89

c. There is an option to use a double switch that one of the switches is not connected to a
light and use it as a virtual switch to perform remote operation of a light. (using a
scenario or an association process).
Question 16. How secure is your system?
Our controller is connected to the router in the house and to the TouchWand cloud. For
security reasons we have our cloud hosted in Amazon AWS and IBM Bluemix and rely on
Amazon and IBM security and firewall.
These clouds are the most secure cloud hosting provider in the market.
Keep your login and password safe. If your mobile was stolen or lost make sure that you
change the password like you probably will do with any other application you are using.
Question 17. When a device fails to pair What do I do?
There can be several reasons for a device that does not pair properly.
a. The device is already paired.
Please perform unpair by choosing any paired device in the units and perform the un-
pairing process on the device. After controller shows that unit was reset perform the
pairing process from start.
b. The device is too far from the controller and mesh network has not been optimized.
Bring the device closer to the controller or the controller closer to the device. Perform
the pairing and at the end of installation perform network healing (network update). In
setting/Z-Wave/advanced/Z-Wave network update.
Note: make sure not to press on Z-Wave network reset. This will erase your network.
Wanderfull Technical Manual
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