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5. Disconnect for 5 seconds and reconnect the controller to the power
6. Contact TouchWand's technical service through our home page at
http://www.TouchWand.com/contact/
7. Incorrect username and password - You must provide a username and
password and stick to them when entering the controller
Symptom - A dynamic scenario is running in an inaccurate timing
A possible cause of the phenomenon
1. Network connection problem
2. Partial definition of user data in app settings
Recommendations for solving the problem
1. Set the settings tab:
a. Exact latitude and latitude of the location - the following site can be used to
locate the data:
b. Make sure COUNTRY is correct for the country you are in
Symptom: Failed to add new unit
A possible cause of the phenomenon
1. The distance between a physical unit and a controller
2. Background noise – an environmental factor affecting the internal communication
3. A fault in the end unit
Recommendations for solving the problem
1. It is necessary to ensure that the direct distance of each end unit shall not exceed
5-7 meters. If the distance exceeds the direct range, yoe need to add relay points
to serve as range boosters. Each point will be connected to L and N and will
increase the home network as part of the MESH network.
2. If there are external noises, consider the relevant positions and re-adjust the
position of each unit optimally where the noise will be minimal for each unit.
3. Make sure to contact TouchWand, you can contact us through the homepage:
http://www.TouchWand.com/contact/
4. A central position of the controller should be maintained. If the house has 3 levels,
the controller unit should be located on the middle floor.
5. Make sure that there is no proximity between the controller unit and factors with
an internal noise source, such as an external power transformer with high power
Delay symptom (too long-time gap) between a command mission from the controller
and feedback on the end unit
https://www.latlong.net
Wanderfull Technical Manual
83
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