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TouchWand Wanderfull User Manual

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Download this manual See also: Technical Manual, Installation Manual
Firmware Version 196
Firmware Version 196
Document Version 196.02

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Summary of Contents for TouchWand Wanderfull

  • Page 1 Firmware Version 196 Firmware Version 196 Document Version 196.02...

  • Page 2: Table Of Contents

    General ....................................4 About us ..................................4 Our products ................................. 4 Service and support system ............................5 Wanderfull controller configuration ..........................6 Starting the controller ..............................6 Connecting through social networks .......................... 11 Set up the management system ..........................12 Dashboard ...................................
  • Page 3 Air-condition VRF connection via cool master (IP connectivity) ..................72 Import Coolmaster units ............................. 74 Implementation of primary-secondary controllers ......................75 Wanderfull Hub Factory Reset / Version Repair ......................79 Wanderfull HUB Repair Process ............................80 Wanderfull Hub factory Reset ............................81 Troubleshooting ................................

  • Page 4: General

    Our products The company is offering the following products: Wanderfull Hub or the controller is used to manage wireless systems in the Z-WAVE standard. It supports Wi-Fi-based units and KNX standard used for connecting to wired systems.

  • Page 5: Service And Support System

    09:00-17:00, ISRAEL time zone. Delivery time is up to 5 working days. Mobile applications All users can access the Wanderfull hub application through mobile phone by downloading the TouchWand mobile applications for iOS and Android. We support the latest Android and iOS versions starting from iOS 11.

  • Page 6: Wanderfull Controller Configuration

    Unpack the unit and plug it to electricity through the power outlet port located in the back. Once the controller is powered up, all LED indicators will be lighted up and emit red light. The LED Indicators in the Wanderfull controller are for the Internet, Z-Wave, COM, IR, and RS232.
  • Page 7 2. Connect directly to the controller via Wi-Fi – the controller has an SSID (Service Set Identifier) written on the back of the unit. Find the controller’s SSID amongst the Wi- Fi networks and connect to it. The login password is “Wanderfull”. Open your browser and enter the following IP address 192.168.0.1.
  • Page 8 The QR code is located on the bottom side of the controller. This allows immediate registration via your mobile phone or laptop camera. During the registration process, a new screen, as seen in the picture below, will appear in the application. After registration is completed, the initial interface is shown. Wanderfull Technical Manual...
  • Page 9 To find your latitude and longitude on Google Maps follow these steps: 1. Type in your address and right-click on the red pin that pops up: 2. Press on “What’s here?” and click on the coordinates (marked on the picture below): Wanderfull Technical Manual...
  • Page 10 Also, when logging in to the application, you will be able to see your password by checking the box next to Show password. The username isn’t case sensitive which allows you to sign in to the application whether or not there is a capital letter in the username. Note: Passwords remain case sensitive. Wanderfull Technical Manual...

  • Page 11: Connecting Through Social Networks

    You’ll be able to provide authentication through Facebook, Google Plus and LinkedIn. These authentication providers are located in TouchWand's login page, under the Submit button. With just one click on any of the three social network buttons, you will be automatically redirected and logged into the application.

  • Page 12: Set Up The Management System

    Units tab. By clicking on All units in the thermostat widget, a list of all thermostat units will appear that are connected to the controller. Wanderfull Technical Manual...
  • Page 13 • Energy consumption is displayed at the top • Below are the persistent scenarios of the house • Preferred scenarios or sessions are followed by the client • At the bottom is quick access to the rest of the app Wanderfull Technical Manual...
  • Page 14 Wanderfull Technical Manual...

  • Page 15: Rooms

    You can edit the name of the room by clicking on the lower screen. Another screen will open, which allows you to edit the room. Editing a room allows you to define the name of the room or select another icon. Wanderfull Technical Manual...

  • Page 16: Delete A Room

    There is an option to give unit or rooms an empty icon, thus removing the previous icon. Delete a room Deleting a room can be done by using an admin user. Click on the icon Wanderfull Technical Manual...

  • Page 17: Manage Units In A Room

    In addition, it is possible to assign different units (only after adding them to the system), such as lighting, shutter or air conditioner etc., to the room by accessing the Unit submenu. After defining the various spaces, define the units. Wanderfull Technical Manual...

  • Page 18: System Units

    In this sub-menu, you can add new units through the Add Unit button. The system supports several types of communication at the same time transparently to the customer: Z-WAVE wireless system, KNX linear system, security cameras on the ONVIF standard, AC units and Wanderfull secondary controllers. Wanderfull Technical Manual...
  • Page 19 Further explanation on the pairing process can be seen in this manual (for cameras, and coolmasters), and in each unit’s manual for TouchWand products.
  • Page 20 When using a technician user you’ll be able to determine which devices will be visible to the rest of the users in the Units list. This can be done by checking and unchecking the newly added green box, located next to the units in the unit’s list (see picture below). Wanderfull Technical Manual...

  • Page 21: Groups

    You can define Groups to make the system easier to manage. For example, we can set a group for all the internal lights so we could easily set a nighttime scenario in which all the internal lights are turned off. By pressing on Manage Unit Groups you can add or delete groups. Wanderfull Technical Manual...
  • Page 22 In this screen, we can also remove units from groups: Wanderfull Technical Manual...
  • Page 23 Then, by pressing on add to group under the Present in group tab for each unit, we can choose which groups the unit will be in, by choosing the wanted groups and pressind Add. Wanderfull Technical Manual...

  • Page 24: System Units - Configuration Settings

    You should check in each unit’s manual the required settings as pointed out by the manufacturer, this is done in Configuration settings. Once the data is entered, by clicking the Save button the configurations are added to the system. Wanderfull Technical Manual...

  • Page 25: Deleting Or Un-Pairing A Unit

    You can delete a unit in a relatively simple way. Therefore, it is important that only the administrator can perform this action. By clicking on the icon the you can delete or unpair a unit. Clicking on the next to the unit name opens the following screen. Wanderfull Technical Manual...

  • Page 26: Ip Camera Implementation

    To add cameras to the system, first configure the IP cameras. • HIKVISION camera When configuring Video/Audio settings it is important that the entered parameter for the Video Encoding is H.264 (see picture below) and the Profile will be "basic profile" or "baseline". Wanderfull Technical Manual...
  • Page 27 When configuring a PROVISION camera in is important to configure settings as Index 1 Stream: Main stream Resolution: 1280x720 Frame: 10 Bitrate Type: CBR Bitrate (Kbps): 1024 Video: Lowest I Frame: 40 Video: H264 Profile: Base line Wanderfull Technical Manual...
  • Page 28 80. In the Advanced Settings enable ONVIF and add a user with the same credentials as the login for the camera: user name, password and Administrator. Then go to Video/Audio and adjust the settings as seen in the picture below. Wanderfull Technical Manual...
  • Page 29 3. Go to Video 4. In Main Stream, compare settings with the following and press save in the end: 5. Now you can add the camera to the Wanderfull controller. 6. Go to units and add unit. 7. Select IP camera (ONVIF) → Local and insert username and password.
  • Page 30 To add the Tiandy camera first login to the camera's IP address through Internet Explorer and follow the instructions to install the plug-in. Go to the Configuration tab then Audio Video Set and Stream Set. In the General Set adjust the following settings. Wanderfull Technical Manual...
  • Page 31 Once these configurations are done, Tiandy, HiLook, Provision or Hikvision cameras can be added in the TouchWand application. Camera units are located in the Units tab. To add a new IP camera in the controller, first click on the Add Unit button located in the Units tab.
  • Page 32 After entering the credentials, click on the Pair button. Once the unit is paired, configure the unit by assigning the camera to a room and/or group, choose an icon and name. Then click on the button Done. Wanderfull Technical Manual...
  • Page 33 HTTP Port RTSP Port After clicking on the Pair button, the remote camera will be paired and visible in the Units list. Deleting a camera In the Units list select one camera and click on the icon. Wanderfull Technical Manual...
  • Page 34 Click on the Remove button in the new screen. The unit will then be removed from the list and the controller. Wanderfull Technical Manual...

  • Page 35: Scenarios

    Smart home systems are measured by their simple operating ability in scenario construction. TouchWand has a user interface that allows you to control the creation of various situations in a simple and friendly way. In addition, the system includes the possibility of integrating Jewish and Muslim calendars to your scenarios.

  • Page 36: Persistent Scenario

    See Dynamic scenario for details on the available conditions and actions. Dynamic scenario A dynamic scenario is a scenario that is repeated frequently and includes a diverse set of conditions and actions. To set up a dynamic scenario click on Add Dynamic Scenario. Wanderfull Technical Manual...
  • Page 37 On the following screen you’ll be able to set the scenario’s name, conditions and actions. Wanderfull Technical Manual...
  • Page 38 For “empty office scenario” you can set a time condition combined with sensor condition (no movement for the last 15 minutes). The relationship between the conditions can be either “And” or “Or”. After defining the condition, you can set the actions for the scenario. Wanderfull Technical Manual...
  • Page 39 15 minutes the bedroom lights will turn on. After definening the required details, press Submit at the bottom right of the screen. Then, to activate the scenario, click on the slider next to its name. When the slider is green, the scenario is activated. Wanderfull Technical Manual...

  • Page 40: User Triggered Scenario

    User triggered scenario User triggered scenarios perform prefixed actions. For example, as seen in the picture below, a scenario that closes all the blinds. By clicking on the Submit button this scenario is saved. Wanderfull Technical Manual...

  • Page 41: Build Group Scenarios

    You can make a COPY of the scenario itself and then move Delete scenario You can only delete a scenario when connected locally. To delete a scenario press on the icon and then press Delete on the screen that pops Wanderfull Technical Manual...

  • Page 42: Settings

    Setting the calendar is important for defining different dynamic holiday based scenarios. Every user can then change the calendar, language and temperature unit on their own! If the coordinates are not defined, the system will not be able to run time scenarios properly or not at all! Wanderfull Technical Manual...

  • Page 43: General Settings - A Look At The System Log

    Skilled installers will test the operation of the various units and situations after building and operating the different situations. General Settings – Reports In the Settings sub-menu click on the Reports tab. The application can create three different reports: • Energy consumption and energy cost Wanderfull Technical Manual...

  • Page 44: General Settings - Network Configuration

    These reports can be applicable for the last 7 days or last month. General Settings - Network Configuration Network configuration can only be performed by users with technician privileges! This configuration can be performed in the Settings sub-menu under Network configuration. Wanderfull Technical Manual...

  • Page 45: General Settings - Green Construction And Energy Consumption

    Refresh button. General settings - Green construction and energy consumption TouchWand management system is designed to provide data on energyconsumption in the building or at home. To use this feature, the end units must include the option to provide energy consumption data.

  • Page 46: General Settings - Add A User

    The management system supports several types of users: A user with full access in all set up screens in called a TECHNICIAN. This user can add and edit network configuration, the Z-Wave configuration and the KNX. Wanderfull Technical Manual...
  • Page 47 A user who is only able to use the system without being able to make changes in settings or to construct different situations and scenarios. Such a user is called USER. In the following table is a detailed description of the permissions for every type of user. Wanderfull Technical Manual...
  • Page 48 Run unit Add unit group Delete unit group Settings disabled General Reports Network Configuration Energy Options Users User + Admin User + Admin Firmware Backup Z-Wave Associations Update Z-Wave network Reset Z-Wave network Remove by node id ALARM Wanderfull Technical Manual...

  • Page 49: General Settings-Cancelling Authorization Process From Specific Ip Ranges

    You have the possibility to cancel authorization process from specific IP ranges, so you can stay logged in without disconnecting after 30 minutes without activity. To enable this option in the TouchWand application go to the Settings tab. Click on the General sub-menu. You will see the Authorization section.

  • Page 50: General Settings - Update Firmware Version

    General Settings - Update firmware version When connecting to the TouchWand application you’ll receive a notification header on the dashboard if a FW update is available. The header will include two links. One link is “What’s new”, which will refer you to the new features in this version in the TouchWand website.
  • Page 51 You can get information about the update and choose whether to do it now or in the future. Version updates refer to several options: • Security updates made from time to time. • Uploading new products to the management system. Wanderfull Technical Manual...

  • Page 52: General Settings - Daily And Manual Backup

    • Connection and support for third party products such as alarm systems, air conditioners, AV and more. • Adding support for Z-Wave end products . This service may incur an additional charge! General Settings - Daily and manual backup The backup tab is located in the Settings sub-menu. Wanderfull Technical Manual...
  • Page 53 By confirming this message, another one is going to appear while backing the controller. Uploading from a backup can be done when installing a new controller for your home or office network. Then enter the ADMIN username and password. Wanderfull Technical Manual...
  • Page 54 Access the appropriate time and restore. After uploading the updated file, you can continue working. IMPORTANT NOTE FOR INSTALLERS - Do not leave the customer's site before backing up the system to the cloud! You've finished setting up your home - perform a neat backup. Wanderfull Technical Manual...

  • Page 55: General Settings - Z-Wave System Setup

    (source) to the controlled device(s) (targets), and not via the central Z-Wave controller, or in this case - the Wanderfull hub. This can save time when performing actions that involve a few units set up in close proximity, in an area far from the controller.
  • Page 56 • Choose the units you want to associate with the source unit, and click on them • The target units will transfer to the right box Wanderfull Technical Manual...

  • Page 57: Advanced Z-Wave Settings

    NETWORK RESET is done and we want to go back to the previous step, you can load an existing backup in the system and the endpoint units can communicate immediately with the management unit. JSON Editor In the Z-Wave sub menu you can see the WallWand JSON Editor button. Wanderfull Technical Manual...
  • Page 58 When clicking on this button a new tab will automatically be opened in the browser which leads to the tp_json editor. This editor enables to create the WallWand display. Further explanation on this editor can be found in the WallWand user manual. Wanderfull Technical Manual...

  • Page 59: Bitwise System Setup

    To set up the script Device the user must configure controller’s IP address, port and TCP protocol. When the Wanderfull script Device is installed on BC4 controller for example, you should also set the protocol to TCP GUI and set up SERIALPORT1 to GUI Two-Way (TCP).

  • Page 60: Knx System Setup

    Text feedback: custom text label that is sent from the controller. State feedback: 1 or 0 corresponding to unit current state. Name feedback: current name of the unit from the Wanderfull controller. KNX System Setup The KNX submenu is visible and available for editing only for users with technician/installer privileges! In the Settings page, KNX tab, you can get the KNX status information.
  • Page 61 IP-KNX unit on its own. If the connection with KNX does not reflect a unit’s status, change the connection type from multicast to direct, adding the KNX IP adaptor address in the IP field. Wanderfull Technical Manual...
  • Page 62 The KNX thermostat panel can be visible by users with admin and technician permissions! New KNX unit type – thermostat panel is implemented in the TouchWand application. The panel is associated with one of the AC units (thermostats) in the controller and can listen to specific KNX group addresses in order to control the AC unit from the panel.

  • Page 63: Pima Alarm System

    ATTENTION! If the customer is using PIMA mobile application, the alarm system cannot connect to the Wanderfull controller. The customer should choose between the two. Connecting the alarm system allows the user to create scenarios based on the alarm system and sensors status on top of showing statuses, arming and disarming the system.

  • Page 64: Setting The Serial Port

    RS-232 cable, or remotely, through the net4pro IP interface. It can use a home automation (“Smart home”) or PIMA proprietary protocol. After setting the setting up the alarm system’ you can connect it to TouchWand’s system following these steps: ▪...
  • Page 65 Once this is done, the unit is added to the controller. The PIMA alarm has flood, motion, magnet and smoke sensors. Every sensor reports via the alarm application to Wanderfull about it’s status. The system identifies the statuses activates them accordingly (when the alarm system is triggered/neutralized).
  • Page 66 You can also reconnect, arm or disarm the alarm. If enabling a connection, you should enter the following parameters: - Type of the PIMA alarm in the PIMA type filter - IP address - Port - Password and then click on the Save button. Wanderfull Technical Manual...

  • Page 67: Risco Protocol

    RISCO protocol Connecting TouchWand products to RISCO Alarm RISCO Alarm system connection to Wanderfull controller is visible in the Alarm submenu under Settings tab and available for editing only for users with technician privileges! Note: To enable working with Risco alarm application in parallel with Wanderfull application Risco alarm should have multi-socket card.
  • Page 68 Every time you would like to disarm the alarm, you must enter a password. For example, in the Setting tab click on the Disarm button. Another screen appears where the password should be entered. Disarming Risco in the Settings tab Disarming Risco in the Dashboard Wanderfull Technical Manual...

  • Page 69: Adding Risco Sensors

    RISCO Flood sensor, RISCO Smoke sensor), name and zone. Then click on the Pair button. After the Risco sensor is added, in the Units tab the you can see the unit’s status. In the example below, the door sensor status log changes whenever the door is opened or closed. Wanderfull Technical Manual...
  • Page 70 Scenario section. Then in the new page enter a name of the user scenario or in this case RISCO USER SCENARIO ARM EVENT and assign an action. Select the Alarm icon, then the alarm from the filter and option to arm. Wanderfull Technical Manual...
  • Page 71 The options for the scenarios are almost unlimited. Also, new button Home is visible in the RISCO Alarm settings in the Alarm submenu. This functionality enables the alarm to be in the “stay at home” armed status. Wanderfull Technical Manual...

  • Page 72: Air-Condition Vrf Connection Via Cool Master (Ip Connectivity)

    The connection needs an IP adaptor. This option enables houses / offices with VRF ACs to be controlled by the Wanderfull via the cool master adaptor. In Tab “Settings” choose sub menu “Coolmaster” and check box “enable connection”.
  • Page 73 “Pair” button. Then configure the unit name and press “Done”. The unit will be added to units and can be assigned to a room, and will be part of the coolmaster AC units. Wanderfull Technical Manual...

  • Page 74: Import Coolmaster Units

    The Import AC Units button in the Coolmaster settings, allows to import AC units directly from the Coolmaster control unit. The available options are: 1. Select all AC units. 2. Choose specific AC units. After options have been selected press the Import button. Wanderfull Technical Manual...

  • Page 75: Implementation Of Primary-Secondary Controllers

    With this firmware version the you have the possibility to name a controller. This is possible through the Settings tab, in the General sub menu. Under General configuration, you can enter the name of the controller in the new field Controller name. Wanderfull Technical Manual...
  • Page 76 In the Settings tab, there is a new sub menu – Wanderfull. When clicking on it, you are able to define the controller’s type- primary or secondary. If the primary controller type is selected, then you only have to save this configuration.
  • Page 77 Units tab press Add Unit button. Another page will appear on the screen from which you should select the Wanderfull controller and click on the Pair button. After selecting the controller unit, enter your username, password and name and click on the Pair button.
  • Page 78 Once the pairing is done, you’ll be able to see all units from the secondary controller in the primary controller. In the Units tab, you also have the possibility to choose between controllers and their units. This can be done from the filter located above Filter units. Wanderfull Technical Manual...

  • Page 79: Wanderfull Hub Factory Reset / Version Repair

    Wanderfull Hub. Both processes are enabled only from firmware version 188 and up. Therefore, before performing factory reset / repair please verify that the Wanderfull Hub version is 188 or higher. Carefully follow the following steps: Preparations: Make sure you have a Pin 0.75...

  • Page 80: Wanderfull Hub Repair Process

    Wanderfull HUB Repair Process 1. This process repairs the database and installs the previous version (the earliest is version 187), which is already backed up locally in the Wanderfull Hub (only if version 188 was already updated prior to this action).

  • Page 81: Wanderfull Hub Factory Reset

    Wanderfull Hub factory Reset 1. This process removes all previous database files and installs version 187, which is already backed up locally in the Wanderfull Hub (only if version 188 was already updated prior to this action). 2. Insert the PIN through the hole and press on the hidden reset push button located inside the Wanderfull Hub for approx.

  • Page 82: Troubleshooting

    TouchWand application 3. Delete and reopen the application and click the "Allow" or "ALLOW" button when the question "Allow the TouchWand application to take pictures and record video?" 4. Checking the general connection of the Internet and contacting the ISP if there...
  • Page 83 2. If there are external noises, consider the relevant positions and re-adjust the position of each unit optimally where the noise will be minimal for each unit. 3. Make sure to contact TouchWand, you can contact us through the homepage: http://www.TouchWand.com/contact/ 4.
  • Page 84 3. The unit must be removed from the list - either by resetting or re-adding or deleting, and the unit can be replaced by selecting REPLACE after pressing the trash button 4. Position the antenna with respect to the frame plastic of the switch. The antenna should exit the micro module Wanderfull Technical Manual...

  • Page 85: Frequently Asked Questions

    For safety reasons when the shutter is in unknown state it will go up first to its edge and then it gets its known state. This means that it needs to perform the whole path (timing wise) to get to a known state. Therefore, there are 2 options: Wanderfull Technical Manual...
  • Page 86 2 hours (120 min). In the Action section define the actions to be performed. Action #1 Hallway light “on” (no timer is needed because you want the light to switch “on” when the condition is triggered. Then add another action using “and” Action #2 Hallway light Wanderfull Technical Manual...
  • Page 87 IP interface. It can use a home automation (“Smart home”) or PIMA proprietary protocol. c. Log in the TouchWand application and open Units tab PIMA alarm will be visible with the rest of devices in the Units section. There is no need for pairing this unit.
  • Page 88 Question 15. What is the procedure to connect to KNX system? The Wanderfull system supports an integrated connection or a KNX system connection only or a Z-WAVE system connection only. As a result, the connection can be activated in two ways: A direct connection in which the KNX IP address is required.
  • Page 89 Question 16. How secure is your system? Our controller is connected to the router in the house and to the TouchWand cloud. For security reasons we have our cloud hosted in Amazon AWS and IBM Bluemix and rely on Amazon and IBM security and firewall.
  • Page 90 Question 20. The KNX doesn’t report back its status to the controller. What do I do? This depends on the IP adaptor and router. You can change the connection type from multicast to direct. Detailed description for this can be found on page 60 in this manual. Wanderfull Technical Manual...

  • Page 91: Supervision Process, Plans And Installation Communication Problems

    Do not modify the unit in any way. Risk of electrical shock. Risk of fire. Risk of burns. Do not dispose the electrical appliances as unsorted municipal waste, use separate collection facilities. Contact your local government for information regarding the collection systems available. Wanderfull Technical Manual...

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