Error Messages; Software Updates; Etc Technical Support - ETC Desire Series User Manual

Error Messages

When a system error is detected, a message displays on the home screen. The message changes to
reflect the specific error type. When multiple errors are detected, each error message cycles in
increasing numerical order on the display for 1 second each. The following table lists the error
messages.
Error Message
LED Ambient Overtemp
LED Ambient High
LED Ambient Low
Color System Fail
LED Over Temp
Internal Temp High
Power Budget Active
Internal Overtemp
Configuration Error

Software Updates

The software for your Selador Desire fixture can be updated with UpdaterAtor Software. UpdaterAtor
allows you to remotely update the fixture. UpdaterAtor is installed on your computer and connected
from the computer to the fixture with a special cable or through a gateway. For more information,
contact ETC Technical Services or visit etcconnect.com.

ETC Technical Support

Any time, any day, 15 minute response time—that's our service commitment. ETC's Technical Service is
unparalleled in the industry. With over 60 service employees worldwide, not to mention our extensive
Authorized Service Center network, we are uniquely positioned to be able to help you anywhere,
anytime. Call on our years of expertise for help with any lighting situation. Our commitment is to make
your day shine brighter.
A m e ri c a s
608/831-4116 or toll-free in the U.S. at 800/688-4116
E u r o p e
(+44) 20 8896 1000
G e r m a n y
(+49) 8024 4700-0
A s i a
(+852) 2799 1220
80
The LED head ambient temperature is too high and the fixture has
been shut down. Let the fixture cool.
The LED head ambient temperature is getting hot. Let the fixture
cool.
The LED head ambient temperature is too cold. Improper operating
conditions.
Fixture does not have its color information loaded. This error may
represent a hardware failure. Contact ETC Technical Services.
A specific LED is too hot and the fixture has been shut down.
The fixture's internal temperature is too high.
The fixture is reducing the LED output due to high temperatures.
The internal temperature of the fixture is too high, so the fixture has
been shut down. Let the fixture cool.
The stored configuration has been compromised. The fixture will
return to a default configuration.
Description
Desire Series v1.8.0 User Manual