Jlcooper Electronics Limited Warranty - JLCooper Electronics SloMoPro User Manual

SloMoPro RS422 User Manual

JLCooper Electronics Limited Warranty

JLCooper Electronics ("JLCooper") warrants this product to be free of defects in materials
or workmanship for a period of 12 months from the date of purchase. This warranty is
non-transferable and the benefits apply only to the original owner. Proof of purchase in the
form of an itemized sales receipt is required for warranty coverage. To receive service
under this warranty, customers in the United States should contact the JLCooper factory
at (310) 322-9990 and talk to a service technician. If necessary, a Return Authorization
number may be issued. For our customers outside the United States, it is recommended
that you first contact your Dealer or Distributor, since they may offer their own service or
support policy. If local support is not obtainable, please send a FAX to JLCooper's Service
Department at +1 310 335 0110 with a detailed description of the service required. Upon
issuance of return authorization, the product should be packed in the original shipping
materials and shipped prepaid and insured to: Service Department, JLCooper Electronics,
142 Arena Street, El Segundo, CA 90245. Please include the following: copy of the sales
receipt, your name and address (no P.O. Boxes, please), a brief description of the problem,
and any other related items discussed with the service department and considered
necessary to evaluate the product or effect a repair. The return authorization number must
be clearly written on the outside of the package. JLCooper will, at its option, without
charge for parts or labor, either repair or replace the defective part(s) or unit. Shipping
costs, duties, customs, brokerage and other fees to and from JLCooper are not covered
by this warranty. JLCooper's normal repair turn around time at the factory is approximately
10 business days from receipt of product to shipping. Your actual turn around time will
include return shipping. Actual turn around time will vary depending upon many factors
including the repeatability of the customer's reported complaint, the availability of parts
required for repair, the availability of related products needed to evaluate the product if
necessary. Priority services are available at additional cost. These should be discussed
with the service representative at the time the return authorization is issued. This warranty
provides only the benefits specified and does not cover damage, defects or repairs
needed as result of acts beyond the control of JLCooper including but not limited to:
abuse, damage by accident or negligence, damage from using incorrect power supply,
modification, alteration, improper or abnormal use, unauthorized servicing, tampering,
ingress of foreign matter or failure to operate in accordance with the procedures outlined in
the owner's manual; nor for natural or man-made events such as, but not limited to
flooding, lightning, tornadoes, earthquake, fire, civil unrest, war, terrorism, etc.
THE DURATION OF ANY OTHER WARRANTIES, WHETHER IMPLIED OR EXPRESS,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY HEREIN. JLCOOPER
HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL DAMAGES, INCLUDING BUT
NOT LIMITED TO: LOSS OF TIME, INCONVENIENCE, DELAY IN PERFORMANCE OF
THIS WARRANTY, THE LOSS OF USE OF THE PRODUCT OR COMMERCIAL LOSS, AND
FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY
APPLICABLE TO THIS PRODUCT. JLCOOPER SHALL NOT BE LIABLE FOR DAMAGES
OR LOSS RESULTING FROM THE NEGLIGENT OR INTENTIONAL ACTS OF THE
SHIPPER OR HIS CONTRACT AFFILIATES. THIS WARRANTY SHALL BE GOVERNED BY
THE LAWS OF THE STATE OF CALIFORNIA.
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