Error Messages - Accu-Chek Guide Me User Manual

Meter Maintenance and Troubleshooting
8

Error Messages

WARNING
• Never make therapy decisions based on an error message.
• If you have any concerns or see any other error message, contact the Accu-Chek Customer
Care Service Center at 1-800-858-8072.
NOTE
• The error code and Err will alternate on the display for all coded error messages (E-1 through
E 14).
The meter will not turn on or
the display is blank.
• Batteries are dead.
Insert new batteries.
• Display is damaged. / Meter
is defective.
Contact the Accu-Chek
Customer Care Service Center
at 1-800-858-8072.
• Extreme temperatures.
Move the meter to a more
temperate area.
48
1080_Guide Me_MANUAL_MASTER.indb 48
• The meter has timed out with
a USB connection.
Remove the USB cable and
press the power/set button to
resume testing or review test
results.
memory
There are no test results in
range for the selected data.
3/5/2018 1:28:01 PM