Understanding Out-Of-Range Control Results; Troubleshooting Checks - Accu-Chek Guide Me User Manual

Understanding Out-of-Range Control Results

WARNING
The control range applies only to a control result. It only indicates that the test strips and meter
are working properly. Do not use a control result to interpret blood glucose results.
If the control result is out of range, do not use the meter until you solve the problem. Check this
list to help solve the problem.

Troubleshooting Checks

Were the test strips or control solutions
expired?
Did you wipe the tip of the control solution
bottle before use?
Were the caps on the test strip container and
the control solution bottle always closed
tightly?
Was the test strip used immediately after it
was removed from the test strip container?
Were the test strips and control solutions
stored in a cool, dry place?
Did you follow the directions?
Did you choose the correct control solution
level, either 1 or 2, when you performed the
test?
Are you still unsure of the problem?
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Control Tests
Action
Discard the test strips or control solution if either is past the
Use By date. If the control solution was opened more than 3
months ago, discard it. Repeat the control test with an
unexpired test strip and an unexpired control solution.
Wipe the tip of the bottle with a tissue. Repeat the control
test with a new test strip and a fresh drop of control solution.
Replace the test strips or control solution if you think either
was uncapped for some time. Repeat the control test.
Repeat the control test with a new test strip and a fresh drop
of control solution.
Repeat the control test with a properly stored test strip or
control solution.
Read the chapter Control Tests and repeat the control test.
If you chose the wrong control solution level, you can still
compare the control result to the range printed on the test
strip container.
Contact the Accu-Chek Customer Care Service Center at
1-800-858-8072.
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