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Understanding Out-of-Range Control Results
WARNING
The control range applies only to a control result. It only indicates that the test strips and meter
are working properly. Do not use a control result to interpret blood glucose results.
If the control result is out of range, do not use the meter until you solve the problem. Check this
list to help solve the problem.
Troubleshooting Checks
Were the test strips or control solutions
expired?
Did you wipe the tip of the control solution
bottle before use?
Were the caps on the test strip container and
the control solution bottle always closed
tightly?
Was the test strip used immediately after it
was removed from the test strip container?
Were the test strips and control solutions
stored in a cool, dry place?
Did you follow the directions?
Did you choose the correct control solution
level, either 1 or 2, when you performed the
test?
Are you still unsure of the problem?
1080_Guide Me_MANUAL_MASTER.indb 29
Control Tests
Action
Discard the test strips or control solution if either is past the
Use By date. If the control solution was opened more than 3
months ago, discard it. Repeat the control test with an
unexpired test strip and an unexpired control solution.
Wipe the tip of the bottle with a tissue. Repeat the control
test with a new test strip and a fresh drop of control solution.
Replace the test strips or control solution if you think either
was uncapped for some time. Repeat the control test.
Repeat the control test with a new test strip and a fresh drop
of control solution.
Repeat the control test with a properly stored test strip or
control solution.
Read the chapter Control Tests and repeat the control test.
If you chose the wrong control solution level, you can still
compare the control result to the range printed on the test
strip container.
Contact the Accu-Chek Customer Care Service Center at
1-800-858-8072.
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3/5/2018 1:27:53 PM
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Table of Contents
Troubleshooting
Need help?
Do you have a question about the Guide Me and is the answer not in the manual?
Questions and answers
I have replaced batteries according to the instructions, have checked and recked batteries are in correct positions, now, nothing comes up on screen
The Accu-Chek Guide Me meter may not be turning on after replacing the batteries due to the following reasons:
1. Incorrect Battery Installation – Ensure that both CR2032 lithium batteries are inserted with the positive side facing up and properly positioned under the black tabs.
2. Loose Battery Door – The battery door must be securely snapped in place to hold the batteries correctly.
3. Old or Faulty Batteries – Make sure both batteries are new, from the same brand, and properly charged.
4. Damaged Battery Contacts – Check for any dirt or damage on the battery contacts inside the meter.
5. Meter Malfunction – If the issue persists, the meter may need to be reset or checked by customer support.
Try reinstalling the batteries correctly and ensuring the battery door is secure. If the problem continues, consider replacing the batteries again or contacting Accu-Chek Customer Care.
This answer is automatically generated
what is e-6
Does the Accu Chek Guide Me glucose monitor have a reminder alarm system
what is error 9
What is ERR code E-9
The E-9 error code on the Accu-Chek Guide Me may still appear after changing the batteries. If it does, remove the batteries again, press the power button for at least 2 seconds, then reinsert the batteries.
This answer is automatically generated