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Meter and Lancing Device Cleaning and Disinfecting
7
NOTE
For technical assistance or questions on cleaning and disinfecting, contact the Accu-Chek Customer Care
Service Center at 1-800-858-8072.
Cleaning and Disinfecting the Meter
WARNING
If the meter is being operated by a second person who is providing testing assistance to the
user, the meter and lancing device should be cleaned and disinfected prior to use by the second
person.
To clean and disinfect without damaging the meter, follow these procedures carefully.
When to Clean and Disinfect the Meter
• Clean the meter to remove visible dirt or other material prior to disinfecting.
• Clean and disinfect the meter at least once per week and when blood is present on the surface of the
meter.
• Clean and disinfect the meter before allowing anyone else to handle the meter. Do not allow anyone else
to use the meter on themselves for testing purposes.
NOTE
Using cleaning and disinfecting products could result in damage to the meter. If you notice any of the
following signs of deterioration after cleaning and disinfecting your meter, stop using your meter and
contact the Accu-Chek Customer Care Service Center at 1-800-858-8072: residue around buttons,
clouding of display, button malfunction, out-of-range control results.
What to Clean and Disinfect
The following parts of the meter should be cleaned and disinfected:
• The area around slots and openings (do not get any moisture in slots or openings)
• The meter display
• The entire meter surface
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Troubleshooting
Need help?
Do you have a question about the Guide Me and is the answer not in the manual?
Questions and answers
I have replaced batteries according to the instructions, have checked and recked batteries are in correct positions, now, nothing comes up on screen
The Accu-Chek Guide Me meter may not be turning on after replacing the batteries due to the following reasons:
1. Incorrect Battery Installation – Ensure that both CR2032 lithium batteries are inserted with the positive side facing up and properly positioned under the black tabs.
2. Loose Battery Door – The battery door must be securely snapped in place to hold the batteries correctly.
3. Old or Faulty Batteries – Make sure both batteries are new, from the same brand, and properly charged.
4. Damaged Battery Contacts – Check for any dirt or damage on the battery contacts inside the meter.
5. Meter Malfunction – If the issue persists, the meter may need to be reset or checked by customer support.
Try reinstalling the batteries correctly and ensuring the battery door is secure. If the problem continues, consider replacing the batteries again or contacting Accu-Chek Customer Care.
This answer is automatically generated
what is e-6
Does the Accu Chek Guide Me glucose monitor have a reminder alarm system
what is error 9
What is ERR code E-9
The E-9 error code on the Accu-Chek Guide Me may still appear after changing the batteries. If it does, remove the batteries again, press the power button for at least 2 seconds, then reinsert the batteries.
This answer is automatically generated