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Meter Maintenance and Troubleshooting
8
(The error code and Err will
alternate on the display.)
The test strip may be damaged,
not properly inserted, or was
previously used.
Remove and reinsert the test
strip or replace it if damaged or
previously used.
50
1080_Guide Me_MANUAL_MASTER.indb 50
(The error code and Err will alternate on the display.)
A meter or test strip error has occurred.
Repeat the blood glucose test. If a second E-3 code appears,
perform a control test with the control solution and a new
test strip.
• If the control result is within the acceptable range, review
the proper testing procedure and repeat the blood glucose
test with a new test strip.
• If the control result is not within the acceptable range, see
the Understanding Out-of-Range Control Results section in
the chapter Control Tests.
This error could appear if the cap of the test strip container
was not closed tightly. The test strips may have been
damaged due to improper storage or handling.
In rare cases, an E-3 error code may indicate that your blood
glucose is extremely high and above the system's measuring
range. If you do not feel like your blood glucose is extremely
high, repeat the blood glucose test. See the Unusual Blood
Glucose Results section in the chapter Blood Glucose Tests.
If the E-3 code still appears for your blood glucose test,
contact your healthcare professional immediately.
3/5/2018 1:28:02 PM
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Table of Contents
Troubleshooting
Need help?
Do you have a question about the Guide Me and is the answer not in the manual?
Questions and answers
I have replaced batteries according to the instructions, have checked and recked batteries are in correct positions, now, nothing comes up on screen
The Accu-Chek Guide Me meter may not be turning on after replacing the batteries due to the following reasons:
1. Incorrect Battery Installation – Ensure that both CR2032 lithium batteries are inserted with the positive side facing up and properly positioned under the black tabs.
2. Loose Battery Door – The battery door must be securely snapped in place to hold the batteries correctly.
3. Old or Faulty Batteries – Make sure both batteries are new, from the same brand, and properly charged.
4. Damaged Battery Contacts – Check for any dirt or damage on the battery contacts inside the meter.
5. Meter Malfunction – If the issue persists, the meter may need to be reset or checked by customer support.
Try reinstalling the batteries correctly and ensuring the battery door is secure. If the problem continues, consider replacing the batteries again or contacting Accu-Chek Customer Care.
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what is e-6
Does the Accu Chek Guide Me glucose monitor have a reminder alarm system
what is error 9
What is ERR code E-9
The E-9 error code on the Accu-Chek Guide Me may still appear after changing the batteries. If it does, remove the batteries again, press the power button for at least 2 seconds, then reinsert the batteries.
This answer is automatically generated