Error Messages - Accu-Chek Guide User Manual

9

Error Messages

w WARNING
• Never make therapy decisions based on an error message.
• If you have any concerns or see any other error message, contact the Accu‑Chek Customer Care
Service Center at 1‑800‑858‑8072.
Error Messages
The meter will not turn on or
the display is blank.
• Batteries are dead.
Insert new batteries.
• Display is damaged. / Meter
is defective.
Contact the Accu‑Chek
Customer Care Service Center
at 1‑800‑858‑8072.
• Extreme temperatures.
Move the meter to a more
temperate area.
104
Meter Maintenance and Troubleshooting
The meter is connected to a PC
and a test cannot be
performed.
EITHER remove the USB cable
and perform a test OR remove
the test strip and start a data
transfer.
The connection between the
meter and PC was lost.
Disconnect and reconnect the
USB cable and retry the
connection. Contact the
Accu‑Chek Customer Care
Service Center at
1‑800‑858‑8072 if the
connection is lost again.