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Important Safety Information
Limitations
• Do not use the meter at high hematocrit levels above 65 % or low hematocrit levels below 10 %.
• Not for use in diagnosis or screening of diabetes mellitus.
• Not for neonatal use.
• Abnormally high concentrations of ascorbic acid (vitamin C) resulting in blood concentrations in excess
of 5 mg/dL may cause inaccurate results. If you are not sure please check with your doctor.
• Do not use the meter system to measure blood glucose in people who are experiencing cardiovascular
collapse (severe shock) or decreased peripheral blood flow.
• Do not use this system during xylose absorption test.
• Not for use on critically ill patients, patients in shock, dehydrated patients, or hyperosmolar patients.
• This system has not been tested at altitudes higher than 10,150 feet.
Need Help?
For questions, contact the Accu-Chek Customer Care Service Center toll-free at 1-800-858-8072. Hours
of operation are Monday through Friday between 8:00 am and 8:00 pm eastern standard time (EST). We
offer assistance in many languages. You can also visit accu-chek.com for diabetes management tools and
product demonstrations.
Please register your meter online at accu-chek.com/register so you receive the best customer service
possible, in addition to product updates.
About Testing Yourself or Others
w WARNING
• DO NOT CHANGE YOUR THERAPY BASED ON A TEST RESULT THAT DOES NOT MATCH HOW
YOU FEEL OR IF YOU BELIEVE THAT YOUR TEST RESULT COULD BE INCORRECT.
• It is always a good idea to have a back-up testing method available. Failure to test could
cause a delay in therapy decisions and lead to a serious medical condition. Examples of
back-up testing methods include a back-up meter or testing by a laboratory. Ask your
healthcare professional or pharmacist about other possible back-up methods.
• If your blood glucose result does not match how you feel and you have followed the
instructions in this User's Manual, follow your healthcare professional's instructions, or
contact your healthcare professional.
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Troubleshooting
Need help?
Do you have a question about the Guide Me and is the answer not in the manual?
Questions and answers
I have replaced batteries according to the instructions, have checked and recked batteries are in correct positions, now, nothing comes up on screen
The Accu-Chek Guide Me meter may not be turning on after replacing the batteries due to the following reasons:
1. Incorrect Battery Installation – Ensure that both CR2032 lithium batteries are inserted with the positive side facing up and properly positioned under the black tabs.
2. Loose Battery Door – The battery door must be securely snapped in place to hold the batteries correctly.
3. Old or Faulty Batteries – Make sure both batteries are new, from the same brand, and properly charged.
4. Damaged Battery Contacts – Check for any dirt or damage on the battery contacts inside the meter.
5. Meter Malfunction – If the issue persists, the meter may need to be reset or checked by customer support.
Try reinstalling the batteries correctly and ensuring the battery door is secure. If the problem continues, consider replacing the batteries again or contacting Accu-Chek Customer Care.
This answer is automatically generated
what is e-6
Does the Accu Chek Guide Me glucose monitor have a reminder alarm system
what is error 9
What is ERR code E-9