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Unusual Blood Glucose Results
If your blood glucose result does not match how you feel, follow these steps:
1. Perform a control test. See the chapter Control Tests.
2. Repeat the blood glucose test.
If your blood glucose result still does not match how you feel, follow your healthcare professional's
instructions or contact your healthcare professional immediately.
NOTE
Always follow your healthcare professional's instructions. For example, if your healthcare professional
has advised you to immediately treat a low blood glucose result (such as by eating something), then
do that first.
WARNING
• Do not change your treatment because of one blood glucose result.
• NEVER ignore symptoms of low or high blood glucose.
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Blood Glucose Tests
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Troubleshooting
Need help?
Do you have a question about the Guide Me and is the answer not in the manual?
Questions and answers
I have replaced batteries according to the instructions, have checked and recked batteries are in correct positions, now, nothing comes up on screen
The Accu-Chek Guide Me meter may not be turning on after replacing the batteries due to the following reasons:
1. Incorrect Battery Installation – Ensure that both CR2032 lithium batteries are inserted with the positive side facing up and properly positioned under the black tabs.
2. Loose Battery Door – The battery door must be securely snapped in place to hold the batteries correctly.
3. Old or Faulty Batteries – Make sure both batteries are new, from the same brand, and properly charged.
4. Damaged Battery Contacts – Check for any dirt or damage on the battery contacts inside the meter.
5. Meter Malfunction – If the issue persists, the meter may need to be reset or checked by customer support.
Try reinstalling the batteries correctly and ensuring the battery door is secure. If the problem continues, consider replacing the batteries again or contacting Accu-Chek Customer Care.
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