Table of Contents
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Your New System
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8. Test Strip Container*
9. Test Strip* – Metallic End
Insert this end into the meter.
10. Test Strip* – Yellow Edge
Touch blood drop or control solution here.
11. Control Solution Bottle*
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1080_Guide Me_MANUAL_MASTER.indb 8
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12. Batteries
13. USB Cable*
Connects the meter to a PC.
* Some items may not be included in the kit.
They are a separate purchase.
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3/5/2018 1:27:42 PM
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Table of Contents
Troubleshooting
Need help?
Do you have a question about the Guide Me and is the answer not in the manual?
Questions and answers
I have replaced batteries according to the instructions, have checked and recked batteries are in correct positions, now, nothing comes up on screen
The Accu-Chek Guide Me meter may not be turning on after replacing the batteries due to the following reasons:
1. Incorrect Battery Installation – Ensure that both CR2032 lithium batteries are inserted with the positive side facing up and properly positioned under the black tabs.
2. Loose Battery Door – The battery door must be securely snapped in place to hold the batteries correctly.
3. Old or Faulty Batteries – Make sure both batteries are new, from the same brand, and properly charged.
4. Damaged Battery Contacts – Check for any dirt or damage on the battery contacts inside the meter.
5. Meter Malfunction – If the issue persists, the meter may need to be reset or checked by customer support.
Try reinstalling the batteries correctly and ensuring the battery door is secure. If the problem continues, consider replacing the batteries again or contacting Accu-Chek Customer Care.
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