Hold And Answer A Call In A Conference; Switch Between Calls In A Multipoint Call; Resume A Held Call In A Multipoint Call; Hang Up An Individual Call In A Multipoint Call - Polycom RealPresence Group Series User Manual

● Automatically answered: The incoming call is automatically added to the conference call. No
notification appears.
● Manually answered: You can select Ignore, Hold+Answer, or Hang up+Answer.
● Declined: The system declines incoming calls. No notification appears, but the declined system
receives a notification.

Hold and Answer a Call in a Conference

While in a multipoint call, you can hold the main call and answer an incoming call.
T
ASK
1 Use your remote control to select Hold + Answer to hold the current call and answer the incoming
call.
Note: Depending on the call type, you might be able to put an individual participant in the meeting
on hold and resume in a multipoint conference.

Switch Between Calls in a Multipoint Call

When you have a call on hold, you can switch between the held and active calls.
» Use your remote control to press
This allows you to determine which call to make active.

Resume a Held Call in a Multipoint Call

When there is no active call, but there is a call on hold, you can resume the held call.
T
ASK
1 If you have a single call on hold with no active call, to resume the call on hold, press
2 Select Resume Call.

Hang Up an Individual Call in a Multipoint Call

In a multipoint call, you can hang up calls individually.
T
ASK
1 Using your remote control, press
2 Navigate to the call you want to end.
3 Select Hang Up.

Hang Up a Held Call and Add a Call

Depending on how your administrator configured your system, you might be able to add an incoming call to
a conference.
» Select Hang Up + Answer to hang up the call that has been on hold the longest.
The incoming call is added to the conference.
Polycom, Inc.
Using a Polycom RealPresence Group Series Remote Control
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