Change The Call Security Level; Troubleshooting; Make A Test Call - Polycom RealPresence Group Series User Manual

5 Verbally verify that the check code is the same at both sites.
6 Do one of the following:
 If the codes match, the call is secure. Proceed with the call.
 If the codes do not match, the call might be compromised. Hang up the call and contact your
system administrator.

Change the Call Security Level

When enabled by your administrator, visual security classification works for SIP calls in a BroadSoft envi-
ronment.
This feature helps participants remain conscious of the maximum level of classified information that can be
safely exchanged in a conversation. After a call begins, the Visual Security Classification indication of the
call displays on all endpoint monitors in the call. During a call, you can override the security classification
and assign a lower security classification level.
While you can change the security level, you cannot raise the it higher than the default setting.
T
ASK
1 In the local interface, navigate to Call > Security.
2 From the Security Classification list, select the desired security level.
3 Click Continue to confirm your selection. After the security classification is raised or lowered, a
message displays for five seconds to all video participants. The change is only applicable to the
current call.

Troubleshooting

Your administrator is available to assist you when you encounter difficulties. If you are having any problems
making a call, try the following troubleshooting tips first.

Make a Test Call

To troubleshoot any issues making video calls, call a Polycom video site to test your setup.
A list of worldwide test numbers is available at www.polycom.com/videotest.
When placing test calls, try these ideas:
● Make sure the number you dialed is correct, then try the call again. For example, you might need to
dial 9 for an outside line or include a long distance access or country code.
● To find out if the problem exists in your system, ask the person you were trying to reach to call you
instead.
● Find out if the system you are calling is powered on and is functioning properly.
● If you can make calls but not receive them, make sure that your system is configured with the correct
number.
If you are not able to make test calls successfully and you have verified that the equipment is installed and
set up correctly, contact your administrator for further assistance.
Polycom, Inc.
Using a Polycom RealPresence Group Series Remote Control
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