Support, Service & Warranty; How To Contact Us: Technical Support - ProSoft RadioLinx RLXIB-IESC User Manual

Support, Service & Warranty
User Manual
7 Support, Service & Warranty
In This Chapter


How to Contact Us: Technical Support


Return Material Authorization (RMA) Policies and Conditions ............... 92

LIMITED WARRANTY ........................................................................... 93
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and contents of file
Module Operation
o
Configuration/Debug status information
o
LED patterns
o
2 Information about the processor and user data files as viewed through and
LED patterns on the processor.
3 Details about the serial devices interfaced, if any.
7.1 How to Contact Us: Technical Support
Internet
Asia Pacific
+603.7724.2080, support.asia@prosoft-technology.com
Languages spoken include: Chinese, English
Europe (location in Toulouse, France)
+33 (0) 5.34.36.87.20, support.EMEA@prosoft-technology.com
Languages spoken include: French, English
North America/Latin America (excluding Brasil) (location in California)
+1.661.716.5100, support@prosoft-technology.com
Languages spoken include: English, Spanish
For technical support calls within the United States, an after-hours answering system allows pager
access to one of our qualified technical and/or application support engineers at any time to answer
your questions.
Brasil (location in Sao Paulo)
+55-11-5084-5178, eduardo@prosoft-technology.com
Languages spoken include: Portuguese, English
ProSoft Technology, Inc.
May 25, 2010
RadioLinx® Industrial 802.11abg Serial and Ethernet Client
.................................................. 91
Web Site: www.prosoft-technology.com/support
E-mail address: support@prosoft-technology.com
RLXIB-IESC ♦ 802.11a, b, g
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